Absolutely the best!! My grandson is a student in Birmingham and had some issues with his older…read moremodel Jeep. Mike at Vestavia Auto Service made absolutely sure he would not be stranded on the side of the road. The Jeep had issues beyond the initial diagnosis, but Mike stayed with it and was able to get things fixed and get him back on the road. I am confident all issues were addressed and am thankful to know of a mechanic of this caliber while my grandson is 700 miles away at college. I had read about Honesty and Integrity in previous reviews, and that is what convinced me to have the Jeep taken there. I can attest that Mike is an honest mechanic with integrity. He couldn't have been in business as long as he has without that honesty. Thank you Mike and Vestavia Auto Service for your help.

What you wish for in a mechanic. Honest, fair, and full of integrity. Took my wife's car here for…read moresome new headlights and a 100,000 mile tune up. All of Keith's recommendations were appropriate and... best of all... the fairest price I could find. I'd pay double for the quality of work and quality of people that worked on her car. I'll be back with my truck, and that is the greatest compliment I could give them! Look no further, take your car here for peace of mind that it'll get taken care of correctly AND quickly! Of note: they are operating out of a shop in Trussville right now with address - 7315 Gadsden Hwy

My parents are headed to FL from MI and got a flat while they were stopped for gas. This shop…read morehappened to be within walking distance of where they had to stop. They were nothing short of above and beyond kind to mom from the moment she walked in. They took care of them quickly and got them back on the road safely, but it was their kindness that my mom was blown away by! Thank you to the guys that took the time and were so kind to my snowbirds! You helped them manage a stressful situation with ease and I am so grateful for that!!!

Over the past 10 years, I have had the occasion to use this company approximately three or four…read moretimes for towing purposes only and have found them to be: totally reliable and cost-effective. The employees have been very responsive customer service friendly and informative in every way possible. All the points I look for in a service oriented business HIGHLY RECOMMEND FOR TOWING NEEDS Major accident 2020/JAN 28. They handled my auto from accident site_ Until next date when I was more lucid.

To be honest I was rerouted here from Express Oil & Tire Engineers when their one tire engineer was…read morenot available. Luckily this Pep Boys was nearby. Located on a busy section next to Milos on Montgomery Hwy in Vestavia, this Pep Boys has about 5 automobile bays. On this late afternoon, they had their own troubles apparently because the AC in their lobby/office was broken. I noticed this right away when I walked into the office. With the office doors propped open and despite the heat, employee Beth greeted me with a smile. We walked out to my vehicle in the parking lot where she examined the flat tire. Took my keys and said she would let me know when it's done. Luckily on this day it just rained and was actually cooler outside than the non-AC office so I sat on the edge of the sidewalk outside. About 45 minutes later I got a text and I could see my vehicle returned to a parking spot that my car was ready. Landon the mechanic who patched my tire was very nice. He even gave me a crash course on the technique he used to patched my tire. Nice people, great job and only $25!

I went to the shop about 20 minutes before they were closing with a tire that was low in pressure…read more The mechanic Landon determined I had a big nail in the tire. He was so nice to fix the tire for me and went well beyond their closing.

This is a clean establishment with an honest hard working team. All communications about charges…read more-labor and parts- are clear with no funny business. This is my go-to spot in Birmingham, if you're looking for a new mechanic, definitely give United Car Care Center a try. I always give them a call, and they try their best to squeeze me in regardless of how busy their schedule is.

Great experience and great tech. Efficient and started the truck right up. Roy was great. Can't…read morerecommend enough.

I appreciate the customer service and work they did on my car. I would use them again.read more

Came by with my new car for an oil change & secret checkup! They were very efficient & thorough!…read moreThey were even kind enough to put my tag in for me!! Daniel, the Asst. Manager has definitely EARNED his title!! He was amazing!! Of course I came back to my favorite people! Got me in & out! They are so nice & right up from my job!!

I have gotten multiple oil changes and tire rotations. Its fast and convenient. No complaintsread more

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

I've been here a few times now and I've always had good service…read more I should start by saying this isn't my go to spot for oil changes, but when I'm running behind on getting that oil change and feel like it can't wait any longer and I haven't called to make an appointment anywhere ... it's hard to beat what they got going on here. I've never had a wait. Nope, not once! They are quick (kind of like the name implies). They have 3 or 4 bays that they keep people flowing through on a regular basis. Service is quick and done properly every time. They check all the fluids and do attempt to make up sells on things they think that you need to do ... but it is no pressure up sells, they simply tell you what's going on and ask if you'd like for them to take care of it. Prices are actually very reasonable and in line with the other places I've been. Staff is friendly and keep you informed of what they are doing. I'd recommend them for vehicle upkeep.

Swung by on a Thursday afternoon around 430 to have my vehicle tire patched. I ran over a screw…read more Pulling up, every bay was empty. Thinking I was going to be their only customer, I figured this was my lucky day and I would be in and out quick. But alas. They motioned me to drive into an oil change bay but I had to wave one of them over to explain I just needed a patch. He walked back to ask someone then came back and said they couldn't patch my tire until the next morning. I could see and counted at least 5 other workers standing behind the gentleman talking to me. So they're Tire Engineers it says and it was my unlucky day because their one tire engineer was not there. Better luck next time.

Not only did I get my car back on the same day after having to have it towed in, I also ended up…read morewith a surprise! I haven't had a working clock, radio or speakers in our car for about eight months now. We've learned to adjust and live without but always hated it. Bob kept me updated through the day what was going on, "Tow truck made it with your vehicle". "Lots of problems but they all tie in to this core issue. However, your clock/radio isn't tying in, was that a prior problem?" "Vehicle is ready!" Bob, Jason, you and your mechanic staff are always awesome! My car is back on the road AND I can see what time it is without needed to reach for my phone! I have speakers back too! My husband came with me to pick up my car. He hears me praise your facilities and how I'm treated, this was his first time in. He read your framed mission statement and was so encouraged that you have actions matching the volume of your words. He completely understands why I'll only use The Garage...and now he feels the same too! Keep up the solid work! Thank you!

Told my son to bring his car and when we got there, with the wrecker, the guy was a complete ass…read moreand turned us away. DO NOT USE THE GARAGE!!! Attitude and productivity suck!!!!

Anytime we have to deal with something related to the car I feel like the simpler it is the higher…read morechance there will be a positive outlook on the experience. Leave it to Goodyear to make the process of getting some new tires as simple as ordering food online and having them bring it out to the car. Simple online process for selecting the tires (multiple price points) and check out is simple and includes all taxes and installation fees. Schedule a time to show up (on-line) and show up then. Give them your keys and they are off to get you squared away. I had a ride to work so wasn't waiting, but they indicated it would be ready by lunch, and by the time I arrived they had me parked out front ready to go. Staff was super friendly and accommodating and made the experience extremely pleasurable. So glad I went with Goodyear for replacement tires. Highly recommended and I would return here without any hesitation.

This group was the most professional members I have had the pleasure of dealing with. Their…read morecommitment to service of the customer. It had gotten close to closing time they stayed over to complete the service on my car. Yes I will continue to do business with them