Cancel

    Open app

    Search

    Royal Swimming Pools

    2.0 (62 reviews)
    InexpensiveHot Tub & Pool
    Closed Closed

    Royal Swimming Pools Photos

    Recommended Reviews - Royal Swimming Pools

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Royal took no accountability for delivery of pool. When SAIA arrived, our two pallets were the last in the semi bed. One was completely disassembled, and parts had been sliding all over. Both we and the SAIA driver thought it best to decline the delivery, but Royal insisted we accept it when we called. We had many bent pieces and damaged boxes. Royal did finally replace the steel pool components after weeks of requiring photos, reports, and sending SAIA inspectors to our house. They gave us very little assistance with matching parts to their item numbers. They were unapologetic. They took no responsibility for damaged boxes. They told us the Hayward pump, cartridge, and skimmer would still be covered by warranty, which I find dishonest. We were unable to receive any discount from SAIA because Royal filed a claim with them before we did. I suspect they received some form of compensation from SAIA and chose to pass none of it along to us.

    Scott Ledford is a liar or his sales and support staff aren't trained correctly. I knew going into ordering a pool there could be delays for COVID. This was a $17,000 order so I didn't just hit "submit" on their site. I spoke to their staff in early May, before their warnings were on their site, and wanted to know what was "in stock" and what might be delayed. They reassured me the only thing that needed special ordered was the liner and I'd receive everything else in a few weeks, 3-4 weeks. This whole process took 3 months because the stairs I ordered were not even close to in stock. This decision cost my family much of our summer happiness as originally we were going to buy a lake house. I won't go into how terrible this process was but near the end I asked for a discount. Scott said he'd consider something once I received everything. Ater our build I reached out and they offered $200... Yes, you read that correctly. That's barely over 1%. Near the end I asked a manager to call me, no one ever did. They just want to lock you up in a contract and get your money. In other years, I'm sure things were fine but it's the tough times that really show people's character. Disgraceful and Scott should be ashamed of taking everyone's money, just shut down the orders if you can't fill them and stop lying. Btw, my pool came out amazing, no thanks to Royal's help. I had to make changes after talking to my installer and the expensive pump they recommended didn't go with the control system I had, and had asked about matching up explicitly.

    See all

    Photo of T S.
    0
    1
    0

    2 months ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jon A.
    13
    24
    9

    8 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Scott L.

    Scott L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Fast delivery. Exactly what I ordered. Our dog chewed up our last cover and we bought another identical to the first.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Royal Swimming Pools

    Review Highlights - Royal Swimming Pools

    I ordered an semi inground pool kit online 3 weeks ago and have received all pieces including pump, ladder and liner upgrades.

    Mentioned in 9 reviews

    Read more highlights

    Family Leisure

    Family Leisure

    2.1(48 reviews)
    0.9 mi
    $$$

    Visited the store looking for patio furniture. Overlooked by staff,no assistance offered..left…read moreafter 20 minutes &no contact.(I was the only customer there)

    I am very disappointed in the service / scheduling department. I brought a hot tub which leaked…read more Call service and was told to check the cut off drain value and send pictures. I did all that, than was told that it might be the cover causing the leak, "Really", finally I was told that it would be several weeks before someone could come out and was given an appointment date. On the appointment date, I was told that it was canceled and I was push back a week because someone had quit, it was pool season and someone should of call to tell me. Finally, someone did showed up only to tell me that they couldn't find the leak and that it needed to be drain and put on blocks so they can see if it was leaking under the center and that it might be the cover since it was foaming up when the pump runs. I told the technician that it isn't the cover and we can drain and fill the tub back up so he could see for himself but he didn't want to do that and said that he wasn't going back and forth with me on the matter. He said that he would call it in and they will set me a new appointment. I call service only to be told that it would be several week again and that I needed to drain and fill the hot tub up and let run 24 hours to see if it was still leaking and if so, to call for an appointment. I expressed my dissatisfaction that I spent $10'700 for a defective Hot Tub that leaks and can't get quality service. As of today, the problem is still not resolved.

    Photos
    Family Leisure
    Family Leisure
    Family Leisure

    See all

    Precision Pools & Landscapes

    Precision Pools & Landscapes

    5.0(2 reviews)
    5.1 miRaleigh

    Precision Pools is a life saver. I woken up up Friday to a half empty pool. I called my "former"…read morepool company that told me they had mentioned that the pool "water looked a little low" when they cleaned it that week. I wish I had thought to take the picture before I turned on the hose! The pictures show what it looked like after filling up for an hour! Quantum Pool said they "would see if the could get someone by in the next few days. In other words, they couldn't care less. I called Precision Polls desperate to find someone to fix the problem Dane took my call and was at our house in about an hour, immediately realized what was happening for the most part and fixed the leak before leaving. I had to ask him if he would take over servicing the pool! To say he didn't hard sell me is an understatement. Precision Pools is very consumer conscious about fees (even recommended that we drop to two visits a month until the weather gets hot again, saving me a ton of money. Dane in one day made me a fan and I already called someone I know at Quantom Pools to tell them about this Precision Pools and how easy they were to deal with. The really great thing is they also do landscaping work. I have found a company that can two jobs to replace people I have been frustrated with in the past.

    Pool pump went out after just a couple years . Precision…read morePools came out and replaced the motor . He was professional , knowledgeable and very reasonably priced . All around good experience !

    Photos
    Precision Pools & Landscapes
    Precision Pools & Landscapes
    Precision Pools & Landscapes - Repaired coping, caulked expansion joints and ran 4 new lights.

    See all

    Repaired coping, caulked expansion joints and ran 4 new lights.

    Advantage Pools

    Advantage Pools

    3.3(26 reviews)
    6.1 miCordova

    What a GREAT pool company to work with. They are knowledgeable, professional and ideal to work…read morewith. They are my go-to company for any pool needs. Roger

    I contacted Advantage Pools in early July to have them look at a problem with the control board on…read moremy salt pool. They had availability in the next week, and we agreed they would come on July 8th. I would be charged $80 for the service call, which I agreed to pay. The service tech showed up on time, diagnosed the problem as a faulty control board. Soon after a tech named Brian texted with me and asked for some more details on the model number as well as some pictures so he could get me a quote. I sent them on July 12th. I was happy knowing I had what seemed to be a responsive pool company that would help me with my issues, however..... That was the last time I had communication with them. I reached out several times via text and by calling the office. Zero response via text and the office always promised a manager would call. But they never once did. I finally called today (July 23rd) and asked for a refund on my service call. But it turns out they had never charged me. I do not attribute this to their kindheartedness, but rather to their disfunction as a business. I am not sure why they decided to waste my time and ignore me, perhaps my job just wasn't worth their time. But in the end, I have come to this conclusion: it is my opinion that if you need pool service in the greater Memphis area, look elsewhere. I am already working with another company that treats me with just a little bit like a valuable customer.

    Photos
    Advantage Pools - Try our weekly pool cleaning services!

    Try our weekly pool cleaning services!

    Advantage Pools
    Advantage Pools

    See all

    Royal Swimming Pools - hottubandpool - Updated May 2026

    Loading...
    Loading...
    Loading...