Bought a PENTAIR VS Pump in 2018, but did not realize it would not communicate with the thermostat…read morecontrol for cold weather. Returned the pump and bought the Jacuzzi P150. Fast forward to October 2020, pump motor is starting to make a lot of noise. Called Ashley at Barlett (who sold me the pump) and she directed me to Kat at Collierville Store. Cat got into the computer, found the date of purchase (12/7/18) and instructed me to call service with the purchase date. Repair/replacement may be covered under 2 year warranty. Called back later to get info on pool cleaning services and Cat had a reference at the ready. Two calls for servcie/help and both were handled well. Appreciate Cat helping me and providing the information I needed. Been using Leslies Collierville store for the past 10 years for pool supplies and service - Ashley and Cat have been great.

BEWARE of online orders.Recently we went to our local Leslie's pool to purchased a pool pump. They…read moredid not have the pool pump in stock. They suggested we order it online. While we were in the store they ordered it. As I was leaving my son called and said the part we need he was not a pump was something else. I went back into the store and asked him to assist me with canceling the order and getting the part I needed. I was told I had to call or go online to cancel the order. I went to my car and I called the 1- 800 number and was told it had already shipped. I find it hard to believe that an order shipped from the warehouse in less than 10 minutes from the time the order was placed. Needless to say a week later the pool pump arrived at my house. I never opened it. I took it to the local Leslie's pool store. They were unable to return the item and they told me to ship it back to the original location from which it came. I went to the local UPS store and purchased a label and return it to the address as suggested by the manager at Leslie's pools. It has now been a few months and Leslie's pool refused to give us credit. They have the pool pump back in their possession as well as all documentation. They said they don't show it ever being received in the warehouse. The receipt I have has a signature where it was excepted on their dog. They are very uncooperative.We have emails where they have sent if we will send it back they will give us credit.tthey did not do so.. We contacted the credit card company. They told the cc company it was a nonreturnable item. They can't seem to keep their story straight. BEWARE

The Collierville store has very helpful employees and are very nice folks! Would recommend this…read morelocation.

Great store and employees! If you desire a outdoor kitchen, new patio furniture, outdoor fireplace…read moreor customized swing set this is where you should go. Lots to choose from and anything can be built according to your wishes!

Made and have it confirmed in email for a 14 Mar appt, to open pool, the day came and went, no…read moreshow. I called today Monday talked to hunter was told my appt was for tomorrow. I told him I had a confirmed email stating it was the 14th his reply send it all you want your appt is tomorrow. Wrong I will not have any appts with pool sharks again.

I started using Pool Sharks a few years ago after other companies could not keep my pool looking…read moregood. Their guys are great and very respectful. I call the owner, Travis, personally whenever I have an issue or a question and he is always helpful and nice. They put in a new liner for me and it is beautiful. My pool looks crystal clear! Wouldn't use anyone else.

Snowstorm 2021 and we had a pipe burst behind our washing machine. One it's extremely stressful and…read morechallenging to find a company available for appointments. We called about 10 companies with very little luck in having anyone come out to our home. One of their plumbers was on their way home and offered to come by and take a look. Thankfully this was probably the easiest pipe break in history. It was fixed in about an hour and we had running water. Very professional and worked with a sense of urgency.

From the owner: From service, installation, to remodeling, our plumbers can do it all. It is our first priority to…read moreleave the job site cleaner than when we arrived. We even have 24 hour emergency service available throughout the Memphis area for the unexpected plumbing emergencies.