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    Royal Palace

    1.0 (1 review)
    Open • 4:00 pm - 5:00 am (Next day)

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    6 months ago

    worst 150$ I ever spent could of spent 1000 to 2000+ but customer service was TRASH paid for the trash ass hookah and got tf out !!!

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    Xsheesha - New management , New look

    Xsheesha

    2.9(180 reviews)
    0.7 mi
    •$$

    Very cute spot to smoke hookah. It's BYOB which is always a plus. The sitting fee is $10 a person…read moreand the hookah is quite flavorful. I went on a Saturday around 8 pm and they did not have much of a crowd, but I'm assuming the crowd picks up at night time. I'd definitely check it out again.

    Honestly, I would like to write this place to completely close down. One star is not deserving of…read morethis establishment. They feel as if they don't have to provide any type of customer service because they're gonna get the money regardless very entitled. I stopped going here for years for that exact reason. How I ended up here was a birthday party. I was invited to despite how I feel about this establishment I went. Soon as I arrive we were seated and was enjoying my friends's birthday party within the next 20 minutes. I stood up and touch my pants and realized I had a pile of gum on the back of my new pants. I was so upset this was my first time wearing these new pants and now something so disgusting happened. I asked the waitress instead of bringing me my bill to takeoff $25 due to my pants being ruined. She told me she had to go speak to her manager. She kept coming back asking for my money and I kept telling her let me speak to your manager so she later came back and stated my manager stated I can only give you ice. I told her that is unacceptable. I am not about to sit here after I've been drinking and enjoying myself to ice my back of my pants and I can't do anything other than that. The manager came out, stated he did not do that put the gum there.(Which he had a very poor disregarding attitude) I explain to him I never said that you deliberately put the gum there. I stated that this is your establishment so you are suppose to take accountability for the fact that the seats were not clean properly. I'm only asking for my bill to be comped. He told me in front of my friends that he's not gonna do that. The best thing he can do for me is bring me some ice. I said, sir do you want me to pull my pants down and it's establishment because what would ice do for gum being on the bottom portion of my bottom half? He said ma'am, please pay your bill and that's it. This is a reminder and warning to everyone who thinks about going to this establishment. DON'T GO!! They do not care about you!!! The only thing they want is your money. They are slightly racist. That man spoke so rudely to me when I was ever bit of respectful to him and I couldn't have gotten out of hand but I wanted to show him what he was suppose to do as a manager or owner of an established that ruined a customer's night and clothes. I have been experiencing this for years. That's why I stopped going to this establishment. I never went for many years until my friend who was very close to me birthday, and I gave him one chance for her. She witnessed the entire thing and stated she would never go there again as well. I will always be an advocate of no one spending money with them!!

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