Actually what normally would be a horrible experience was terrific. Maybe because it started out with meeting Justin in Henderson. Then the move guys from Oregon Junior and his well trained assistants.. fo Followed by great communication from Barbara out of L. A. who made sure out stuff was expertly delivered 12 days later as I needed in Las Vegas..with Kevin and Asson. Every Single person..terrific... Thank You read more

STAY AWAY! I would give them zero stars if I could. Was charged at pickup for additional fees even though I physically measured while I was on the phone with my initial detail call. Come to find out our drive at delivery told me that those overcharges are the drivers commission and that he couldn't believe how much we were charged and good for that driver " that's a veteran move" That's not the worst part. Upon delivery 1/2 of my stuff was unwrapped, broken, missing items, plastic bins that were on my inventory list just go missing into thin air. After our driver told the dispatcher of the missing item she told us to pick an item from the truck in lieu of ours. They also only come with one driver, tell me how careful can one be with only one person loading and unloading. After reading multiple forums I know we will never get our stuff back so I'll continue to blast them everywhere. Garbage of a company, stay away! read more

1 Star - Binding Estimate Ignored & Pattern of Complaints I had a signed binding estimate from Royal Moving for $4,200 after completing a detailed FaceTime walkthrough where every item was disclosed and verified with measurements. Nothing was added after the estimate was issued. On move day, the driver arrived and then the office demanded an additional $1,500 (a 35% increase) before they would proceed. I was never provided a written amended binding estimate--only a verbal demand for more money. When I refused to agree to the sudden price increase, the driver left and the move was never performed. I was ready and willing to move under the signed binding estimate. This was not a cancellation on my part. Royal Moving refused to perform unless I agreed to pay more than the contracted amount, and they have since refused to refund my deposit. After researching further, I discovered this is not an isolated issue. According to the public complaint database maintained by the Federal Motor Carrier Safety Administration (FMCSA), Royal Moving has had: * 11 complaints in 2023 * 12 complaints in 2024 * 18 complaints in 2025 * 2 complaints already in 2026 You can verify this yourself here: https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=30124067&id2=31801537&f=CNS%3D1%26CN%3D%26search%3D1%26DOT%3D3808951%26MC%3D%26Submit%3DSearch Consumers deserve transparency. A binding estimate should mean something. If you are considering using this company for any move, don't. I have filed a formal complaint and am pursuing further action. Proceed with caution. read more

Royal Moving And Storage - Josh ignoring me after scamming me and lying about how much cubic feet was needed. - Self Storage Near Me - Henderson, Nevada

See all

Be very careful dealing with these people. I've got screenshots of them making excuses and lecturing me. Make sure you look them up on Yelp. They have a 1.5 rating on 110 reviews over there, and the excuse I got from "Josh" was "No one uses Yelp." He persisted after I'd said no thank you, and when I told him that if he kept it up, I'd send a report to the BBB, he responded " You by law have to say stop File a report"... this is a copy/paste. Avoid avoid avoid. read more

See all

Horrible........Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible experience with this company. Scratched, broken, cracked furniture. Partial delivery. Money hungry Poor customer service...unless they are collecting money. read more

This is the worst moving company! The reviews are dead on! Stay away from this company. They add fees, they damage your property, items were missing. When u call to discuss issues they just quote their contract even though you discussed specifics prior and they tell you the manager is in a meeting and will call you back. No call back. Very unprofessional staff and all they do is lie and break promises. read more

Fraudulent Business Practices - Avoid at All Costs Royal Moving Company in Las Vegas operates unethically. I was quoted $2,000 for my move after providing a full list of items to be wrapped and transported. When the driver arrived, he suddenly claimed the quote only covered 400 cubic feet of the truck and insisted my items exceeded that space. This is bait-and-switch. If the company wanted precise details, they should have asked for photos or measurements before quoting a price, not try to upsell on arrival. The driver was also extremely disrespectful--he yelled, cursed, and acted belligerent inside my fiancé's home. It was unprofessional and unacceptable. Once I disputed the charges, the company stopped answering calls and completely cut off communication. The representative who gave me the quote, Christian Hess, has ignored every attempt I've made to resolve the issue and has never apologized for his driver's behavior. After reading similar complaints with the Better Business Bureau, it's clear this is their standard business model: lure customers with a low quote, then demand a higher price at the last minute while assuming you'll feel stuck. I do not recommend this company under any circumstances. Protect your money and sanity--do not book with Royal Moving Company. read more

Royal Moving And Storage - After multiple attempts of calling in text as you can see from these text messages, Christian never responded or answered - Self Storage Near Me - Henderson, Nevada

Under no circumstances should you ever use these guys. This company has no integrity, incompetent employees and make intentional misrepresentations. Misrepresentations 1. Only Royal Moving employees and trucks would be used for my move. 2, My personal belongings would be the only ones on their truck. 3 I would need only 600 cubic space for my belongings. These misrepresentations were made by Christian Hess( I have a video he sent me and the agreement he prepared) Absolutely no Royal employees or trucks were used in my moved. Instead of being a full service carrier they brokered my agreement to D United logistics and moving (CA) who gave it to My Movers(WA) who gave it to Jose and Sons(WA) who took it to storage. Another company actually delivered my belongings to NM I needed 1200 cubic ft of space not 600. ( I corrected this prior to moving day.I know 1200 is the right amount because that is the amount I used moving from AZ to WA and had less stuff for this move, however Justin Sharp told me I would need 300 additional cu ft. I said NO. When Jose&sons arrived they would not load anything until I paid for 300 extra cu ft at a cost of $547.00 or they would leave some of my stuff in WA so I paid. (I believe the cost was for fuel as the price they charged for fuel was the cost in October 2025 not todays prices). In 2017 I loaded a 26 ft Uhaul with 4 bedrooms,a living room two bath rooms a basement and gargage full of my belongings and did not leave anything behind Here is my advice. 1.If you are going to use mover find someone local to you who will transport your stuff to your new home. 2. Insist an employee visit your home to view your belongings to provide and accurate estimate. 3, DO NOT USE ROYAL MOVING AND STORAGE IN HENDERSON NV read more

AVOID THIS COMPANY AT ALL COSTS!!! The company is a scam and needs to be shut down. They pose as carriers, over charge (by a great deal), steal and lose property. They are professional scam artists. I have been so patient and optimistic, unfortunately now I need to be realistic about what is truly happening within this company. I am sharing my complaint here to try and help someone else not have to go through the same thing. This company stole my queen size mattress ($600), (literally stole it- they texted me and told me they "found it and would be delivered - I'm still waiting...), they stole a large bin of my son's legos ($700-800), stole or lost a box of clothing ($500-/+), stole my husband's box of collectable baseball cards ($1000's) from when he was a child. He is now 46, so imagine the math and worth. Our camping gear was stolen or lost ($75), and more. My precious China dishes from Japan, boxed and wrapped with bubble wrap AND towels had so many broken pieces. ($300) 11 of my quality, large lid locking bins were crushed and broken. And sooooo much more! On top of that they wrapped and "marked or counted" individual items for the move like 1 bike pump or 1 pot, or dismantling my husband's bike into 2 pieces as inventory to try to up our cost from $3800 to $5K to take our items that were fully listed. So much so that they convinced us to not bring our couch or fridge at pick up which was literally like 30 hours before we were leaving for our move, otherwise they would have to charge us that extra $1200. This was an absolute nightmare. To top it all off- the woman in communication with me who schedules all the deliveries- Ellie, tried to gaslight me and her driver at the drop off, then ignored me until I was more firm. Only to confirm they "found" my mattress and it would be delivered- only to ghost me again for 20 days now. I EVEN HAD ANOTHER MOVING COMPANY WARN ME TO NOT USE THIS COMPANY!!!!! I honesty thought they were just trying to get my business. Turns out everything they said was so incredibly accurate! Pls learn from our awful mistake- DO NOT USE THIS COMPANY!!! read more

Royal Moving And Storage - Self Storage Near Me - Henderson, Nevada

See all

DO NOT USE THIS MOVING COMPANY...Royal Moving 3235 Sunridge Heights Pkwy Ste #130, Henderson, NV 89052. This company is a racket. I was going to use U-Haul and received a quote for approx. $1800 to move from Ft. Collins, CO to Surprise, AZ. To compare rates, I called a couple moving companies. Unfortunately, Royal Moving was one of them. I spoke with Christian Hess who I told I was going to move 1 golf cart (a 2 sitter), an electric fireplace and approximately 40 boxes. He gave me a quote of $2104.90 (Ref # RR4719275). It was clear as day and written into the contract, I was moving a golf cart. On Apr 9th, the movers showed up. They put the golf cart in the truck, fireplace (which Bryan broke before he even got it on the truck and promised to fix it at delivery) and approximately 75% of the remaining items. Bryan came into the house and told me that I had much more than was originally outlined in the contract and that due to the golf cart, not only would the price be more but there was going to be a bulk item charge.... Brace yourself.... These people told me the golf cart bulk item charge was $1500.... And the total move was almost $6000. Now picture the scene... They have almost all my belongings on the truck, they know the situation is extremely stressful because I explained to Christian and to Bryan why I was doing what I was doing. I was under strict timelines and had to be out of the house before my ex came home. I was avoiding a potentially volatile scene. When Bryan told me about the new contract amount, I lost it. He tried for several minutes to explain why this could even be possible, let alone acceptable. Finally, Bryan called Lauren (I don't have her last name) but she identified herself as a manager. I explained to her that Christian never said anything about a bulk item charge, it was not in the contract, and this was a bait and switch situation. She at first tried to make this ridiculous situation sound reasonable, however, even she could not swallow the crap she was selling, put me on hold and told me that Christian should have told me about the bulk item charge and that they would not be charging me this.... YIPPEE.... Instead of $2100, I was going to have to pay $3891. Almost double. My inventory on the final contract was as follows: 1 golf cart 1 electric fireplace 10 plastic bags 11 large boxes 3 christmas trees- the skinny ones 12 medium boxes 1 large pottery pumpkin 1 small pottery pumpkin 4 rugs A foam workout roller 1 standing fan 1 5-foot ladder 1 wooden ottoman tray 1 bicycle This is 47 items... I was quoted 40 in the initial quote. I bring 7 more items, and the price goes up $1700 dollars. Disgusting. Due to the stress of having to get out of the house, coupled with the fact that almost all my stuff was already on the truck, I caved and signed the renew contract and paid an additional $1441. This is where it gets good...I asked Bryan when my stuff would arrive in Surprise, AZ. He told me that he had a full house delivery and that tomorrow, Apr 10th he would be taking all my stuff off the truck, going to another move and finishing that move and then put my stuff back onto the truck.... Again, my mouth almost hit the ground. I was NEVER told my stuff would be moved off and on the truck. I was paying a fortune to have 47 items moved 800ish miles and now I am being told he was going to be taking it all off the truck to do another move. I broke down in tears at this point. Bryan, who should be the salesperson of the year for liars, told me don't worry. I will be with your stuff the whole time. I will take pictures of it and show you that your stuff is safe and secure. He went on to say that he could get my stuff delivered by Monday Apr 13th, because he had another delivery on the way so it would work out.... ALL LIES On Fri Apr 10th, I sent Bryan a text asking him if my stuff was safe and secure and letting him know I had not received any pictures. He did not respond on Friday. He had previously told me he had a day off on Saturday, and I received no response on Saturday. Then on Sun Apr 12th, I texted him again asking where my stuff was and when it would arrive. He texted back "I'm sorry plans have changed I apologize for any inconvenience if you have any other questions, you can contact customer service up on our website." I was furious. This guy looked me in the eye and told me he would have my stuff delivered on Monday, Apr 13th. That was also the date on all the documents I signed on the new contract. Bryan made it a point for me to look at my calendar to make sure Monday was April 13th so I could fill out the paperwork with the correct date. He provided no explanation, no pictures, nothing except the plans had changed. read more

Liars, scam artists. I have caught these bastards in so many lies its hard to count them all. On 12/15, the movers came, who despite me being told they were "employees" turned out to be subcontractors with little to no moving experience. After numerous attempts to fleece us for MORE money than we agreed on, our belongings wound up in multiple storage lockers 200 miles away. Now, almost 3 months later, we are still missing our household items; rare paintings, books, clothing, records. We found some of our items when another scammed person called us to tell us she had tracked down her items via a pod tracking device and found ours mixed in with hers. We are still missing 1/3 of our belongings. They crammed all our items and hers together, smashing numerous boxes labeled "fragile." I dont know where to begin here, what to do. I'm a Sr citizen. The stress is killing me. read more

1 Star Review This was the worst moving experience I've ever had. My delivery was delayed for weeks with almost no communication, and when my belongings finally arrived, several were damaged, refrigerator has huge dents. I spent several hours carefully packing my fragile items, only to have them delivered as if they were junk--broken, scratched, and completely mishandled. The whole operation felt shady and disorganized. I was also lied to about costs the price I was quoted was nowhere near what I ended up being charged once they had all my things. They promised to take furniture apart and reassemble it but didn't follow through, leaving pieces scattered and missing. It was done carelessly and without accountability. I also learned some of the workers weren't even paid. The whole process felt shady and unprofessional. Avoid this company I will be writing negative comments to help others. I'm sure I will not be compensated for damages. read more

See all

Royal Moving is terrible!!! They broke numerous items of mine including a refrigerator. I had to buy a new one because the repairman said my fridge couldn't be fixed. The movers used profanity when they packed my things. They said my stuff was shit. They charged me $20,000 and it was just a big truck-not a moving van. They couldn't fit my other wardrobe box so it is sitting in a warehouse since August 2025. They don't want to drive to El Paso, TX where I live to deliver it. My friend ended picking it up for me. She said my wardrobe box was under other boxes and it was totally crushed. Sunny, their sales person really schmoozes you over to get you to use their moving services. Please, do yourself a big favor. DO NOT use Royal Moving. I will never, ever use them again. They broke my refrigerator and numerous other items. These people are so greedy. My friend told me that in their office that have a tv on that is constantly updating how much money they are reaping in. They don't care about their customer's stuff. THEY ONLY CARE ABOUT MONEY AND NOTHING ELSE!!!!!!!!! TOTALLY DISGUSTED CUSTOMER!!!. read more

This company charged me 12k to move a 1 bdrm apt from Los Osos California to El Paso TX all the lies manipulation incredible malpractices re the contracts ! The company, CSI, that handled my dispute for lost, stolen, broken and other peoples stuff that I received protected these illegal practices. They are paying me .60cents per lb of proven broken, even the 2 tvs they boxed, both brokern only paying .60 per lb they are taking NO responsibility for horribly mishandling my possessions. DO NOT USE Royal Moving and storage Such a horrible feeling of helplessness for a senior citizen on a fixed income! I had to borrow money to get my possessions I will be paying off for the rest of my life! Hell is not big enough for people like this that intentionally take advantage of trusting customers! read more

See all

READ THE REVIEWS. DO NOT USE THEM. My husband picked them without checking enough. They're not just bad; they seem dishonest. Looks at what Amy F. said. They did exactly the same thing about charges. They held our items for 30 days without consent and then delivered them, breaking an antique and glass fronted cabinet. The worse, however, is that they did not deliver a $2500 chest, $2000 bookcase, or the marble top for the (broken) antique table. When we tried to ask for these and file a claim, they played games and wouldn't deal with me because I'm a lawyer, claiming they only could deal with my husband. read more

My experience with Royal Moving and Storage was nothing short of a disaster, marred by a series of deceptions and disappointments at every stage. First, the company provided me with an enticingly low estimate to secure my business, only to see the quoted price nearly triple by the time the move was underway. I was assured that a representative would come to assess my belongings a couple of weeks before my move, but despite my flexible rescheduling and clear communication, no one ever arrived. I was explicit about my new location's limitations, explaining that a semi-trailer could not access my residence. They agreed and promised to dispatch a box truck. Yet, on moving day, a 26-foot truck arrived from Las Vegas--supposedly the same vehicle that would deliver my possessions. This was far from the truth. I was told my household goods would be transported directly to Florida. Instead, everything was hauled back to a Las Vegas warehouse--a place that seemed to resemble a burning coal mine, judging by the melted items and spilled contents I later discovered. Though Royal Moving assured me that only their employees would handle my belongings, the reality was different. Only one person present actually worked for Royal, and that was the individual who initially arrived at my Colorado home. When the movers finally showed up in Florida, they demanded an additional $1,785 in shuttle fees, threatening to leave my belongings on the street if I didn't pay. They cited the semi's inability to access my neighborhood--exactly the situation I had forewarned them about. Ironically, the truck they rented, a 26 ft box truck, to offload my items managed just fine. The troubles didn't stop there. The ever-increasing charges included fees for items that never moved, and the damage to my property was extensive: my dryer destroyed, washer dented, gas grill broken, furniture scratched and chipped, TV damaged, bedroom set missing parts, and even an attempt to deliver someone else's furniture to my home. The semi driver departed before the offloading was complete, leaving me with little recourse. Throughout this ordeal, I was misled at every turn. Even the local workers hired to unload the truck at my new home commented that it was among the worst packing jobs they had ever encountered. I haven't finished unpacking, but I fully expect to uncover more damage from crushed boxes. In summary, if you receive a call from Royal Moving and Storage, do yourself a favor and hang up. No savings could possibly justify the stress, damages, or aggravation I endured. This company is a horror story waiting to happen. First, I want to say that I was lied to during every phase of my move by personnel from this company. Lie 1, (Josh) The way they work is to give a low-ball quote to get you under contract. The quote eventually almost tripled. Lie 2, Josh told me that they would send someone out to look at my stuff a couple weeks prior to my move. I did delay the move and gave them ample time, but no one ever came. Lie 3, I also told them the location that I was moving to would not support a semi trailing and they said OK and that they would send a box truck instead. The day of the move they showed up with a 26' box that they drove from Las Vegas. I was told that it was the same truck they would deliver my stuff in. Lie 4, They told me they would take my household goods directly to Florida. They did not. They took all my stuff back to Las Vegas and put it in a warehouse which must have been in a burning coal mine because the contents of my packages ended up melting popping open jars and spilling into the contents of the box. Lie 5, They said only Royal Moving employees would be handling my stuff, however, only one person worked for Royal and he was the person who showed up at my house in Colorado that worked for Royal Moving & Storage. Lie 6, When the movers finally showed up, they said they needed to collect $1785 in shuttle fees or they would dump my contents out in the street. They said they couldn't get the semi into my neighborhood. Duh, I told them this at the onset but they didn't care. The idiot (Peter) that I talked to at Royal said they couldn't get a box truck into my neigh borhood but that is exactly what they rented to offload my belongings at my house. Not only did the prices keep rising, they charged me for stuff they didn't even move and they damaged so much of my property I don't think I will ever see any resolution. They destroyed my dryer, dented the washer, broke my gas grill, scratched and chipped my furniture, broke my TV, lost parts to my bedroom set, and tried to delivery other people's furniture to my house. The semi driver was gone before my stuff was offloaded at my house. I was lied to during every step of the process with these guys. Even the poor fellows they hired at my new home to offload the box truck said it was one of the worst packing jobs they had ever seen. read more

Absolutely horrible experience. What they conveniently "forget" to mention is that if you need packing materials for your items? Yeah you're going to pay a sh**tton. Liiike you tell them you have a 65 inch tv. They don't ask if you have a box etc. So that's just going to be $950 Then you try to talk to them? Nah we can't answer! Seriously a hard no. read more

I would leave zero stars if I could! This company is a bunch of con artists! They tripled the cost of the move throughout the whole thing and they keep making you resign so many contracts that you start to get confused. They damaged several my items. They literally dumped almost everything in my living room and left, even though we were told they would place the boxes in the rooms they go in and our furniture would be reset back up by them. None of that happened. You can never get ahold of anyone to ask questions. They were a day late picking up my stuff and then tried charging me an extra $700 to have it delivered ON THE DAY THEY PROMISED TO HAVE IT DELIVERED ON! They rip you off at every corner. The cost of my move went from about 3K to about 9K in the end and didn't get any of the services we were promised! They are a joke! Because they arrived late for pick up we were told we would get a discount on delivery, we did NOT get a discount on our delivery! When I tried reaching out to them before paying the delivery fee, I could never get a response and still haven't. Then when it came time to pay the final cost it was done a very shady way... we had to pay, thru venmo, the dispatcher at the company, so she could then transfer the money to the moving company. It made absolutely no sense and scared me, so I kept questioning them on why I was paying a random person and not the company, but never really got an answer from the driver. And calling dispatch to make my payment by phone, or even doing it thru an invoice, was not an option! Like really???? Who runs a company like this? Like I said.... CON ARTISTS!!! DO NOT RECOMMEND! read more

Royal Moving And Storage - This is my mini fridge...... it was new when it was picked up. Now it is dented and scraped up. - Self Storage Near Me - Henderson, Nevada

Was given the run around from the beginning and now after a month was told all of my daughter's belongings of value were lost. Even though they were color coded. Half of her stuff was delivered. The things that have no resale value and not to mention everything was damaged. They referred us to their claims department and all they can say is they are sorry. That's it. Do not hire ! read more

They scammed me, robbed me and I have damage missing items. I've reached out to 5 different claim emails and no one responds read more

See all

Our experience with Royal was very negative, from sales through delivery. Our household goods were received at the destination looking as if professional vandals were loose with hammers. Royal was in default, unprofessional and deigns any wrongdoing. Their driver unannounced drove away without assembling anything they were contracted for. Force them into arbitration that filing shows Royal found at fault. Now Royal is ignoring a court order to make financial payment to us. Now onto placing lean on this business. read more

Do not use Royal Moving. They not only scammed us out of more money than originally quoted, but also delivered our items over a week late. To make matters worse, they "lost" our expensive TV and bed, and delivered severely damaged boxes. This was a highly upsetting experience and has taught me to not blindly trust companies. It is clear that the management at Royal Moving does not prioritize customer satisfaction or the well-being of their belongings. I'm so sad to see so many other awful reviews, knowing that so many people were put through a similar situation as us. I believe that all of us who have been wronged by this company should come together to seek justice as a group. This isn't okay. read more

See all

Absolute worst experience ever and considering we have 43 combined years of military service that includes multiple deployments and PCS moves this was the worst. They come off strong with a girl named Sunny for us - don't worry she will be with you every step of the way or so they say. Right after initial deposit Sunny was done for us and we were no longer her problem. All downhill from there. They invoiced at pickup no problem and we paid the adjusted amount even though it was way higher because of the space we used YET when they deliver they don't invoice you - you have to pay with a cash app and a lot of cash apps only allow 5 k a day so the movers were sitting for about a half hour trying to get it resolved. We were under the assumption as they have their "own people" but when four showed up only 2 worked for the company and on the back end only 1 of the 4 as the rest were all day laborers who don't really care since our boxes were dropped routinely. So I asked for follow up from owner and crickets because hey it's veteran owned which is why we went with them. I didn't know veteran owned meant veteran screwing other veterans. Hey don't believe me? We paid almost 18 thousand dollars so look at the pictures and tell me... Avoid at all costs. Also two items never even showed and one had my wife's jewelry AND heirlooms....the company though - no care given. They got paid and are onto the next fleecing. You're really an idiot if you hire this company. I feel like one. Zero attempt to contact or make it right just an email for claims. read more

See all

If I could give Royal Moving negative stars, I would. This company is the definition of disorganization, dishonesty, and poor service. Customer Service: My pickup was scheduled for August 11th between 2-4 PM. At 4:30 PM, no one showed. When I called, I was told the truck was full and there was "no room" for my items. They rescheduled for the next day, but again, no one arrived during the promised window. Excuses kept coming: "the driver is behind," "you'll get a call soon." The truth? The driver didn't even have a truck. He was hours away and lied about being close. Dispatch even told him to override legal driving limits. I had to call repeatedly for updates--Royal Moving never once reached out proactively. Pricing & Deceptive Practices: Their estimate was completely inaccurate. I added two chairs and a filing cabinet but had fewer boxes than quoted. Still, the driver claimed the cost would be higher because "the people who do estimates don't know trucks." This seems to be their business model: lowball the estimate, then pressure customers into paying more. They charged $20 per box and packed inefficiently--one medium box for 10 mugs, no proper wrapping. Packing & Handling: The driver arrived alone, unprepared, and without the necessary tools or supplies. He even called what appeared to be friends--not company employees--for help. They ran out of bubble wrap and wrote "fragile out of bubble wrap" on boxes. They used my personal moving blankets to wrap TVs I was charged for boxing. They left TV mounts on the wall, packed kitchen items carelessly, and even tried to have my 16-year-old sign documents. Delivery: I paid in full on August 22nd for delivery on August 25th. That date came and went with no call, no truck. After multiple follow-ups, my items finally arrived on September 5th--nearly two weeks late. The delivery crew was excellent (and frankly too good for this company), but by then, the damage was done. Damage: Two of my three TVs arrived scratched or broken. My Uplift desk no longer works because they disconnected components incorrectly. They left drawers unpacked, ignored instructions, and mishandled fragile items. Their lack of care cost me hundreds of dollars in damage. Bottom Line: Royal Moving is dishonest, disorganized, and reckless. They lie, overcharge, and destroy property. Spend more for a reputable company--you'll save yourself stress, money, and broken belongings. read more

See all

Horrible experience. Broke numerous items and numerous items were missing upon delivery. Many promises were made and none kept. I was told by Christian Hass in the call center that he would be available if I had any questions. He ghosted me th eminute I signed the contract. Movers showed up hung over (their own admission) and never mentioned the extra insurance. The built in insurance pays .60 cents per pound. PER POUND? It is also very convoluted and difficult to claim. Elenita, a rep who actually answered was kind, but she kept saying she could do anything and that the missing items were just that missing. I DO NOT RECOMMEND. I was just contacted by another company with the same name saying that this company is falsely using their information. read more

I would give a 0 star if possible. This company made our whole move difficult. From the sales person not updating the pickup date a month in advance, causing us to leave before our stuff was even picked up when originally our stuff would have been in our new house before we arrived. THEN, they say our stuff filled up over 1400 cubic square feet after moving it from a 1000csf storage facility that wasnt even packed. So our total went from $3980 to $14k. We were essentially forced to pay or else they would have all of our personal items. THEN, they tell me it will take 7-10 days after pickup for our stuff to arrive to our new house, after the sales guy promised me 3-5 days originally. So they offer me Priority shipping, but it cost yet another $1800. So, not only do they mess up the pickup date, they charge me to even make it right. I requested that they cover the priority charge since it was their fault in the first place, but the owner said he would give me $50 off. It was a complete joke. So we spent a good 5 days at our new house without any of our things. When things finally did arrive, there were items missing including my center channel speaker, and all of my gym hardware for my squat rack. That is all i've found missing thus far. My 85" LG TV was broken. Clearly dropped. Mount was even bent. My Subwoofer doesn't work anymore. My AV receiver is scratched up. There is just a whole list of reasons I regret using this company. I have been telling everybody I can to avoid moving companies like this, and we have been in contact with the Better Business Bureau to hopefully prevent anybody else having to go through this. The two movers that delivered my stuff were cool though. Give the 1 star I had to give to the company to them. read more

Worst company i have ever had to deal with. management is extremely rude. The dispatcher Elena is horrible. The guys that they sent to pick up my items are careless, and state that if things get damaged they are not responsible. It has been over a month and they still have not been able to deliver my items I have been calling and the dispatcher Elena and all she ever says is it looks like it's going to be this weekend here we are again another weekend has passed and still have not heard from anyone. please save yourself a headache and just hire someone else! read more

Royal Moving and Storage- more like Royal Disaster. The WORST moving company I've ever dealt with. If I could give them 0 stars I would. DO NOT HIRE these unprofessional and deceptive scammers. They should be out of business. My husband chose Royal Moving because the preliminary estimate seemed competitive and the estimated delivery timeline seemed reasonable. We were promised a 7-14-day delivery window. Even though several large furniture pieces were no longer on the moving list/BOL, on the day of the pick-up, the quote increased by almost $2,000. At this point, we had no alternative, so we were forced to go with it. Our possessions went from Los Angeles to Las Vegas and were held at some desert warehouse for no reason, for the next 16 days. Finally, after 16 days, the truck with our property left for Florida. It took an additional 5 days to reach Jacksonville. During this entire time, we were consistently misled, denied tracking updates, and we were misinformed about the truck's location or delivery timeline. The salesperson and dispatch kept lying to us - my husband was told (or rather texted because they don't know any other way to communicate with clients) that that truck was on the way while our possessions were still detained at some warehouse. We had no feedback from dispatch, and were left completely in the dark. We ended up sleeping like refugees on the air mattresses because, instead of 14 days, it took Royal Moving 21 days to deliver our furniture. The offense to the injury was that our bedroom furniture arrived damaged and battered, the sofa had stains, dining set my daughter's bed frame were scuffed, our 4' garden sculpture was shattered into 3 pieces and our daughter's mattresses went missing. We're also missing 2-3 additional boxes, but hey, they delivered us someone else's chair instead. Of course, the payment had to be made in full with cashiers check upon arrival, before we were able to assess all damages and losses. Now, after this horrid and traumatic experience, we have to deal with claims and paperwork through some third-party company to hopefully obtain some compensation for our damaged furniture and lost items. Royal Moving and Storage should not be in business. Don't get fooled by low estimates and empty promises. You'll royally regret hiring them. read more

See all

WARNING, SCAMMERS VERY SHADY WILL STEAL YOUR MONEY ‼ If you're reading this here's your sign NOT TO TRUST this SHADY Moving Company They have representatives like Josh that will brown nose and sell you a dream. Act so nice and helpful, tell you how their competitors are shady scammers. All to get you to BOOK , SIGN , put down on a DEPOSIT to STEAL your MONEY.‼ This company, lacks honesty, integrity I am surprised they are still in business seeing there are several similar complaints on different sites about this moving company. To some everything up, royal moving and storage showed up days hours late. the movers tried to extort me for $7,000 when the initial amount was $2,800. I was left lost, puzzled, and heartbroken. I tried calling the initial representative Josh who sold me the dream(got me to sign, and pay $789 ) and took my money and told me not to worry about what was on the list. It was blah blah blah. The movers will handle it no need to worry. Not even telling me about the hidden nonrefundable deposit, knowing that I stressed to Josh about me not even having the money in the first place.) called Josh no answer just a text saying to call customer service. Got customer service on the line the person who set up the pickup she tried to extort me for $6000 And said unfortunately, there's no refunds. they do this on a regular basis to innocent people . I can feel/hear the excitement in her voice when she said no refunds. It's like once they got the deposit $ everyone stopped answering my phone calls, responded back with a text saying call customer service. Even the driver Martin come in with this arrogant ego driven attitude picking my things apart. With a sense of knowing if you don't approve of the extortion they still going to leave with your deposit $$. DON'T WASTE YOUR TIME MONEY SCAMMERS‼ read more

************WORST MOVING COMPANY EVER****************** **** D rating with the Better Business Bureau*********** If there was a way to give them negative stars, I would have. I know that sounds pretty condemning, and the fact of the matter is that I am actually a pretty lenient guy as long as the person (or company) does what they said they were going to or takes ownership of their errors. Royal Moving is a ROYAL DISASTER of a company and does neither. At every misstep, the drivers blame the office people, and the office people blame the drivers. I ordered the moving service three weeks in advance and scheduled my items to be picked up Friday, September 6, 2024. I received a call on Friday afternoon that they were delayed by a day and would be there the next day. I then received another call on the following day saying the same thing, and it happened again on Sunday. A guy (singular) showed up Monday but couldn't do anything as he was waiting for 'help' to show up. What a great start! I was given a delivery time of 10-12 days, yet all my items showed up on Friday October 10. smh Then, the very rude and crass delivery person who seemed to think he was doing me a favor by delivering my items told me that I had to pay in cash! HAHA. Sure, of course I'm not doing that. After I went back and forth, I found out that this company only accepts Cash-App, Venmo or Apple Pay. How shady is an organization that doesn't even take credit cards? The reason they don't take credit cards is because after you realized that they have destroyed your stuff, you could file a claim with your credit card company. You can't do that with any of the aforementioned services. And I know for fact that they would receive a TON OF claims for damaged goods if they did that. Finally, after all was said and done, they delivered my items only to break the dresser and my boxes looked like they had been put through a meat grinder. read more

See all

I cannot strenuously recommend enough against doing business with Royal Moving and Storage. I contracted with them for a move from San Diego California to Prescott Valley Arizona. Once loaded, this person, Elena, held me up for an additional $600 before the the truck would move. Upon offloading I was missing thousands of dollars in clothing, home decor and kitchen appliances. The most hurtful loss -- a box containing every card, letter and poem written to me by my wife. She is deceased. These things CANNOT be replaced. If there is a special place in hell, may Elena occupy it. Liars. Thieves. I can only hope they are litigated out of existence or bankrupted. read more

That was just horrible experience with this company, different people from this company give different answer, no straight answer to my questions. When finally the driver showed to pick my stuff, he said i have 5 suit cases not listed among the 50 boxes limit in the contract but i have only 43 boxes and 5 suit cases. And the driver told that is a different charge i told the driver the front office never mention that to me and i don't recall seeing that rule in the contract, also the moving price went double i called their office and the lady from their office said the driver's quote is correct although she wasn't sure that's correct or not, so i accepted the price and they took my stuff. that was Thursday November the 6th, by Sunday the 9th i text the lady who works in the office she didn't respond by Monday November the 10th, and she told me she does not work on weekends and she said she'll tell her manager to contact you, but i got no response, by November 11th I called their office the person who answered, i asked him why is my stuff still not delivered it's been passed 5 days and he said that i wasn't in the destination and loading issues, that was an stupid excuse but the driver Jordan told me because i paid in full my stuff have priority should be delivered the next day Nov 7th instead holding my stuff for 5 days. Different people say different things, i don't appreciate the way they treated me. This company is dishonest and do very shady business practices. read more

Great communication throughout the whole move was skeptical at first but honestly will go with them again professional wrapping and stacking in the truck got my things just like I gave it to them!! read more

Royal Moving And Storage - Self Storage Near Me - Henderson, Nevada

See all

Disastrous. It should be illegal to run a company this poorly. They're real responsive until that contract is signed, then they stop answering the phone or shut them off completely. The move took weeks with zero communication, they didn't answer their phones or texts. Then they were off on the delivery day, and the day of the move, were hours late with a poor attitude. Every one of them deserves to lose their job. Unbelievably bad. DO NOT USE, Avoid at all costs. read more

If possible, I would have given this company minus 1000 stars -as they are the absolute worst company you could choose. They will bait and switch you and whatever estimate you receive you will need to triple it for all the costs they add on. In addition, once you speak to a rep you will never hear from them again - this includes James in sales who will tell you anything and swear you won't pay more than x amount of money only to find out he lied. Also, he never responsed beyonded his sales call. Then there is Justin the relocation guy who explained we would have to pay extra for a Saturday move when James did not say that. When we balked, he agreed to move the pickup to Friday - no refund of the extra fee for Saturday and no movers on Friday or Saturday until 9:30pm. At which point they couldn't pack because they ran out of supplies at the earlier appointment. The movers showed up Sunday and informed us of the triple charges and we did receive our goods on MONDAY. Their offices are also closed on the weekend and they have no emergency number for help. Please do not use this company - the actual movers were the only ones that did a good job - the rest of the company stinks and to protect yourself and your goods, use another company. read more

DO NOT USE THIS COMPANY - SCAM WARNING If I could give zero stars, I would. This company is dishonest, manipulative, and completely unprofessional. I hired them for an interstate move and was quoted approximately $3,000. Once they had picked up all of my belongings, they jacked the price up to over $12,000, leaving me with no choice but to comply--they had all of my things. Since then, they've missed every delivery date, ignored my calls and messages, and refused to provide any real updates. They've promised callbacks that never come and continue to shift the timeline with no explanation. At this point, I still have no idea where my items are or when I'll ever receive them. This is predatory behavior and a clear case of bait-and-switch fraud. I am in the process of filing complaints with the FMCSA, Attorney General, and BBB, and I strongly encourage anyone reading this to stay far away from this company. If you value your time, money, and peace of mind--do not hire them. Learn from my experience before it's too late. read more

I hired Royal Moving because they gave me the lowest quote, but unfortunately, that didn't hold up. They tacked on every possible additional fee, making the final cost higher than other companies I considered. One particularly frustrating example was the truck placement. I suggested they park one block over so the truck would be closer to my apartment, reducing the distance they had to carry my belongings. Instead, they kept it farther away and charged me a "long-distance walk fee"--then charged me again to move the truck after I pointed it out. I get that hidden fees are standard in the moving industry, but what's not standard (or excusable) is losing multiple boxes, including my pressed wedding flowers--something sentimental and irreplaceable. On top of that, they lost a box of expensive running shoes, worth roughly $1,000, my husband's Xbox, and another box of miscellaneous items. They also broke my TV. They only allow you to make one claim. So if you discover a week after filing a claim that you're missing more boxes, they will not allow you to claim for it. To make things even sketchier, they only accepted Zelle or Cash App upon delivery, and both apps repeatedly flagged the number as a likely scam. In fact, my Zelle wouldn't even let me pay one of the drivers because it deemed the transaction too risky, so I had to go withdraw cash instead. The movers themselves were very friendly, but let's be honest: you kinda have to be when you're exploiting your customers. I wouldn't recommend this company unless you're okay with paying more than expected and potentially losing some of your belongings in the process. read more

I wish i had read reviews before using this company. If i could rate it less then 1 i would. As several other reviews tried jacking up price when they got there. Didn't take everything they were supposed to. we had a delivery day set up they never showed never called. Then they delivered 5 days late in a different truck. So they unloaded everything in a Wearhouse. Damaged and destroyed almost all my stuff. They took pics of all damaged items when removing from truck. Forwarded all pics to there CSI claims service and they are a fraud also there is no way to reach anyone no return calls no return emails. worst experience ever. like another reviewer posted Josh is a joke and ellie in customer service is no better. BELIEVE ALL THE NEGATIVE REVIEWS read more

Typical bait and switch, be careful y'all. Gave one price, and then change things up and kept a $900 deposit! You do not want to deal with these people, but that's pretty common in this industry read more

DO NOT, I REPEAT, DO NOT USE THIS COMPANY! They show up with a truck, space too small for your load and then tell you we base everything on Ikea sized furniture. What is that is suppose to mean? Of course then they want to charge you more now and go get another truck, holding us hostage to this nightmare for the planned move. We had all of our items listed on the paperwork and come to find out that they gave us the space equivalent to a Walk-in-Closet versus a 1 bedroom Apt. move. Pickup was Friday, with an extra fee added to deliver on Saturday. All weekend very little communication. We drove to meet moving truck that never showed up on Saturday. Crickets at this point. Lot's of frustration, now a hotel room, no bed amongst other necessary items. I could go on and on...... Only 1 Guy finally shows up on Monday (Memorial Day) at 7:30 PM. The 1 guy dropped the night stand off the lift when he got there, then all of the other damaged items followed. Luckily they had a dolly so they can damage your wood stairs and floors as they bump a 240 lb dresser up an angled staircase. Customer Services (which is an joke) advised they would take off the expedited delivery charge of $600 for next day delivery and then reneged on that to $300 less. They said it was within a 5-7 day window and that was that. I asked Royal to pay for the damage to the nightstand and then they accused us of lying about it and using strong language when we were so frustrated about the nightmare of an experience we went though. I have an email where they actually called me a liar. Thank god we took some mirrors and breakable items in our car, as I'm sure more items would have been destroyed. Damaged nightstand and dresser in photos, also Fabric footboard that looked like it got dragged down the street. The entertainment center is warped but photo will not do it justice so I didn't include. I guess I'm just lying about that. What a nightmare! read more

See all