Do not use this company. When I say "run," I am not exaggerating. This has been the worst experience I have ever had with any type of company, and I feel compelled to share what we've been through.
To be clear, we did not choose this company ourselves -- my husband's employer selected them as part of our relocation package. From the beginning, it has been a complete nightmare, and more than a year later, we are still dealing with the damage and negligence caused during our move. Despite countless attempts to work with this company and get the situation resolved, we are no closer to a solution. The experience has been marked by a lack of accountability, revolving staff, and complete disregard for the damage they caused.
When we moved in, the movers left behind disassembled furniture, which they had taken apart during the move -- despite the agreement that anything disassembled would be reassembled upon delivery. That did not happen. Three days later, two handymen were sent out to put together some of the furniture, search for missing parts to an outdoor shed and a vanity, and assist in looking for missing computers. They also helped reposition a couch that had been left in pieces. They claimed they had no knowledge of any damages and were only sent to assemble furniture.
At this point, we noticed that shelves, cabinet doors, and hardware were missing. Our bed was also missing its center leg -- a serious safety issue the movers failed to mention. That night, as I sat down exhausted from the move, the bed collapsed beneath me. It could have caused serious injury.
Later that same week, two more handymen were sent to open boxes and continue searching for missing items, including cabinet shelves, computer equipment, and furniture parts. They also took photos of property damage, which they claimed would be used to initiate repairs. However, no repairs have been completed, and the handyman services provided were limited only to furniture assembly -- something that should have happened on move-in day. We were told a separate company would be brought in to handle the actual repairs. That never happened.
The damage caused by this company's negligence is extensive and includes:
* Hand-built home structures requiring repair
* A custom-made dining room chair (currently in the shop for repairs -- invoice available)
* A kitchen hutch damaged beyond repair
* A refrigerator with multiple dents and scratches (damage witnessed by my father during the move)
* Gouged door frames and scratched doors
* Severely damaged lamps that can no longer be used
* A broken computer
* Broken coffee mugs
* Scratched and damaged floors
* A damaged king bed frame and headboard
* A dresser that now sits unevenly on three corners
It is important to note that none of this damage existed before our move. This was confirmed by the previous homeowners, the cleaning service, and our realtor, all of whom were involved in a final walk-through of the property before we moved in. Additionally, we later discovered that the movers deliberately attempted to hide the damage by stacking items to cover dents and scratches and by burying broken items like lamps and computers behind other boxes.
To make matters worse, the company has outright rejected our claims, even going so far as to accuse us of fraud -- alleging that we submitted stock images from the internet. This accusation is not only false, it's insulting. Multiple representatives from the company have been sent to our home -- three, to date -- to take their own photographs of the damage. We have been transparent and cooperative at every step, yet we continue to be dismissed, ignored, and accused.
Despite over a year of calls, emails, and follow-ups, nothing has been resolved. We have tried in good faith to work with this company, but it's clear they have no intention of taking responsibility or making things right. At this point, we are left with no choice but to explore legal options and consult with an attorney regarding potential charges.
Bottom line: avoid this company at all costs. No move is worth this amount of damage, stress, and blatant disregard for customer wellbeing. read more