I'm paralyzed. I've been waiting for like two hours for my Uber. I was feeling nauseous. I went in. The lady was very helpful. Bought a Starbucks. It's a really nice pharmacy. Looks like a great value. I highly recommend it. read more

Excellent customer service and staff! Love the owner as she is so kind. They always greet you when you walk in.

The customer service is impeccable! I have been going to this pharmacy for years and they have never changed.

Best pharmacy I've ever been to very efficient the staff is well informed and very helpful and considerate. In comparison to other pharmacies their prices are oil valued . Today I called them and the phone was out of service anyone have any new information on them. Thank you read more

Absolutely fantastic and on time service every time I go to this pharmacy. All of the personnel are extremely efficient and friendly, and absolutely accurate with everything they do read more

Excellent pharmacy with great service. In addition, a very professional pharmacist who treats the clients with respect and service. Nice, small pharmacy. Good personalized service. The pharmacy has local goodies to purchase. Shop small and local businesses Highly recommended! read more

It's so rare to find a mom and pop pharmacy that provides good old-fashioned customer service. Everybody who works there is professional and helpful. They go out of their way to make you feel like you're more than just a number. No waiting in long lines and they accept most insurance. It's great to support a local business. That's also supports its community. read more

Very nice staff. They have a little bit of everything which is nice and their hours are reasonable

Best pharmacy, great customer service and friendly staffs. I'm glad I did switch to the Royal Hills Pharmacy

Great pharmacy, very friendly, knowledgeable, and efficient, Aurora is always so helpful and takes care of our Prescriptions quickly efficiently. With our insurance and saves us a lot of money. read more

Royal Hills Pharmacy is wonderful! The staff is so kind and helpful! They are so knowledgeable and so efficient! They deserve a 10 STAR rating! read more

Royal Hills Pharmacy is the best!!! The most friendly fast, best personal service of any pharmacy I have used!!!!

Nelson, Aurora and Betty go above and beyond! Aurora was a LIFESAVER finding me my medication and helping me with a coupon so I could pay $0 instead of $1,000 copay! THANK YOU ROYAL HILLS PHARMACY read more

If i could give more stars I would. Aurora is an amazing tech. She answered all my questions, she gave me fast service and is very knowledgeable and treats everyone that comes in with the best customer service. read more

I would like to request the name and number of the owner of this pharmacy contracted with the West Hills medical center. I do not want a pharmacy manager or supervisor I want the owners name and number ASAP! Been coming here for years...unfortunately when there is a mistake made on their part they don't own up to it they just pass the buck and transfer you to other people either in person or on the phone. Admit that you billed the incorrect insurance etc and take responsibility and fix it so we patients/customers do not have to endure additional pain when we're already not feeling well. Some of us are permanently disabled and this behavior is unacceptable. We spend endless hours waiting on a phone and writing down what the problem is so we can help fix it but no one is willing to work with it. They blame the patient, get huffy with attitude and are beyond negative. read more

This place is amazing from the service provided to the staff. Very communicative with their patients always willing to help. Aurora is by far the best employee there very sweet and helpful. The pharmacist is very knowledgeable and helpful with any questions. read more

If you are looking for a small pharmacy that provides excellent service by having your medications in stock, calls your doctor for refills and calls you monthly to let you know your meds are ready for pick-up...this is the place for you! Shout out to Aurora who is extremely efficient and knowledgeable and always greets you by name and with a smile! Lydia W. read more

Excellent service, always friendly and my needs are always met with my prescription medications.

I love this pharmacy so much! They're always on time with my medication, they do deliveries and they're always so sweet. I always recommend this pharmacy to my friends and families for how proficient they are read more

The best and most caring pharmacy!!! They are all Knowledgeable, caring, and patient and just amazing. Ms. Aurora, Ms. Betty and Dr. Robert Are the reason we all go to this pharmacy. They are truly the best. Our family and friends will never change our friendly Royal Hills Pharmacy!!! Thank you for such a magnificent service!!! read more

I've been using Royal hills pharmacy probably going on 15 years they have such good custom service "good old-fashioned" what pharmacies used to be back in the 70s they make deliveries they're attentive, they always have everything in stock, amazing staff.. BEATS the big franchise pharmacies. If you need anything this is the place! read more

I've been coming here for years and love everyone there. They've always taken good care of me-I wouldn't go anywhere else!

There's always a friendly smile and amazing assistance from people who genuinely care. Royal Hills Pharmacy is the rare place that features people who take the time and effort to help others - and take that extra step that makes all the difference. They always have the medication and supplies in stock that is needed to support my family. I also truly appreciate the timely phone calls regarding medication updates. Special thanks to Aurora and Betty for being consistently awesome! read more

The ladies and pharmacists at Royal Hills are caring, helpful and absolutely amazing. My family has been coming here for more than 20 years. They spend the extra time to provide personal service and take time to get to know you and your needs. I highly recommend them. read more

One of the best pharmacy ever!! The staff go above and beyond for there patients and they treat you like family!!

Best pharmacy, been coming here for years. The whole staff is amazing. I appreciate the Pharmacist taking time to explain new medications, with compassion and patience. Highly recommend Royal Hills Pharmacy! read more

The staff are always so nice and friendly. Good customer service. Always helpful with the customers prescriptions and needs.

Amazing staff and always so helpful with my medication every month never disappoint I switched over from cvs highly recommended them

Everyone here is amazing their customer service is awesome they are so sweet and are always fast and efficient.

The staff is great here. I always great service they are so fast and efficient and always have a smile on their face.

Always such a great pharmacy and customer service! Thank you for all your help! Never a line and very fast. When you walk in here you are treated like family. read more

I appreciate a smaller pharmacy that still is able to service all of my family's medications. Employees are always on top of things, and with a friendly demeanor. read more

Very convenient location - right where all my doctors are and close to the hospital. The staff is friendly and professional. The most important part is how much easier it is to get your medications filled than it is with the national chains. That's important if you're on a lot of medications like me! read more

This is a wonderful Pharmacy!!! The staff, especially Aurora, go out of their way to make sure that everything is good! I love the personal attention you get with this pharmacy!! They are friendly, courteous , and efficient! They also have the BEST snacks and greeting cards. It's truly a one stop shop!! I highly recommend!! read more

Staff is slower than molasses here. Waited a half hour after they were supposed to be open, staff still wasn't there. Janitor staff said they're always about 15-20 min late. I ended up going back upstairs to my doctor and had them fax over the prescription to Rite Aid. Got back downstairs at 9:45am and they were open. Absolutely unacceptable. Also about a month before this incident, I needed a prescription filled and had my mother pick it up 5 hours later and it still wasn't ready. She had to wait 15 minutes for them to get it together. I really don't understand why they are so unorganized here. Better off going to Rite Aid, CVS, etc. read more

Royal Hills Pharmacy - Drugstores Near Me - West Hills, California

I love this pharmacy the staff is very kind and accurate very compliant in regards to obtaining my insurance information to fill our prescriptions for me and my family i use them often as my medical doctors are in the same building everyone there is great. read more

I am only 2 miles away and I love this drugstore. I am vehemently opposed to the traditional chains, like CVS and Walmart. I am very glad to have found a local and friendly pharmacy like Royal Hills. My opinion is that --When there's something as important as your health and medications - you want a reliable person like Nelson to guide you. At the major chains, I never see the same pharmacist there. While I don't fill many prescriptions (or often), I do recommend Royal Hills to all my friends in the area. read more

Great staff, very quick. The pharmacist is very helpful and carding. The only reason I would not give them five stars is that their hours are short and their not open on the weekends. However, The personal care and fast service out ways the lack of hours open, so they get five stars from me. I was burned out on getting the Rite Aid / CVS impersonal help and care - I'd rather go to Royal Hills get personal care. The one on one attention you get from the pharmacist let's me know there will be no mistakes. You can fax your prescriptions in and then pick them up in less then an hour. When I have dropped off my prescription I have never waited longer then 10 mins. Now CVS and Rite Aid can't compete with that! read more

This pharmacy is great! The staff is always so friendly, and the pharmacist, Nelson, is one of the nicest, caring pharmacists I have ever met. Everyone there definitely cares about my health and they always goes out of their way to spend individual time with me to make sure I understand my medications. If I can't make it into the store for any reason, they always offer to mail my prescription to my house or do a delivery. Great service! This pharmacy definitely is more friendly than Rite-Aid, CVS or any big chain pharmacies. Highly recommend!! read more

After coming here for YEARS, I believe that today was my last visit. They never seem to have my medication! How can this be? I'm not on any weird, unheard-of drugs. That and the staff isn't very personable. And I NEVER see Nelson any more. Is he still there? His business cards are. Such a contrast between this pharmacy and Oak Hills pharmacy. read more