Terrible experience here with customer service. Oscar and Carlos didn't even take the time to explain things. Needed to get some photos printed. Both walked away as they talked to me when I had a question. Didn't even take the time of the day to help me. Just talked to the manager, Jason to tell him about the situation and he was beyond kind. Lovely smile, super nice and made this experience better. He definitely needs a shout out for his fabulous manners and trying to make this store. Look really good. read more

xtremely horrible experience with the CVS pharmacy. The people working there were rude, dismissive, and completely unprofessional. They charged me $80 for a prescription that clearly shows a typical cash price of about $12 to $20 on multiple prescription pricing websites. There was absolutely no explanation for the massive price difference and no effort to help resolve the issue. When I called to check if my prescription was ready, I accidentally pressed the wrong option in the phone system and was connected to the pharmacy. Instead of simply helping me or transferring the call, the woman on the phone became loud and aggressive and then hung up on me. CVS should not even exist as a business. It is a corrupt corporation tied directly to Big Pharma that has been exploiting customers for decades. What they have been doing to people is outrageous and unacceptable. When Trump is out of office and Democrats take power again, the CEO of CVS should be dragged before Congress and forced to answer for the damage this company has done to the American people. It is long past time for accountability for the way they have treated customers for years. read more

Do not take your prescriptions here!!! They tried to gaslight me saying we picked up her rx which we didn't !! Then the horrible girl at the consultation window said there's nothing she can do!!! Hello!! It's heart medication not a controlled substance I will never come back here!! They deserve no stars read more

My experience at this place was very disappointing I came with my young child who was not feeling well and I needed to find over the counter medicine urgently I asked one of the employees twice and she did not really help but referred me to someone else That person sent us to a certain area and we did not get real help there either In the end I found the medicine myself but the whole experience was unpleasant and not helpful I left disappointed especially in that situation and I do not think I will return read more

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I've had multiple bad experiences at this CVS. I'm always polite, but some staff are consistently rude and unhelpful. One employee often responds by yelling "what?" or saying she can't help without even trying. This has happened more than once and was witnessed by a family member. As someone who uses coupons and ExtraBucks , I often feel like I'm treated as an inconvenience. The only positive experiences I've had are with Brianna and one younger male employee, who are always helpful and kind. Management should really address the customer service at this location. If I can give NEGATIVE STAR I would. I will give 1 star because there are still couple of employee that is nice. read more

If you have to use a CVS pharmacy, avoid this one at all costs!. They are always understaffed.

I love coming to this CVS but for some reason everytime I enter the older lady gives me weird vibes , like today since I'm a loyal customer I have rewards on my email, I chose to pay for 1 item regular and another with my coupon, she comes behind me and say it wasnt paid when I showed her 2 separate receipts . Instead of her apologizing for being ignorant racial profile she asked if I wanted a bag. read more

CVS Pharmacy - A picture of her - Drugstores Near Me - Woodland Hills, California

This store has hone through a lot of changes through the years, management churn, and became a very nice store. Unfortunately, now there is a shift manager, a buff guy named Maurice, who seems to be taking the place down. Phony niceness and overbearing with the hustle for some sort of rewards program. It's to the point where I actually left his register and opted to use the self-serve machine. The machine was more sincere and competent. read more

The staff is very nice The prescriptions were ready I'd give the pharmacist two stars. English was her first language. It was basically RTMS. I asked her basic questions, and she struggled to give me answers. And then referred me to the documentation that came with the prescription. I felt like I was going to the department of motor vehicles to get my prescriptions filled. read more

CVS Pharmacy - Prescriptions - Drugstores Near Me - Woodland Hills, California

I picked up my prescription on november 20, which was only a sixty tablets out of ninety, my prescription is ninety tablets for the month and the only gave me sixty tablet. After I picked it up, I looked at their app, and they said that I can pick it up on december 7th. This would be the remainder 30 tablets, so i felt great.I am off that day.I don't have school that day.I can schedule it in.I can go pick it up, get back.Do my homework do whatever I need to do at home.I look at the app.They change the date on me.It's no longer december 7 but is now december 10. So I called them and they said, it's a hard block that I have to call my doctor to release it.There are essentially holding my medication hostage.Because my insurance wouldn't pay for my prescription.My ninety tablet prescription, because apparently some sort of formula.This is blue cross blue shield fep blue, which I do not recommend as an insurance.I've had them for at least three years.And nothing but headaches. Now they say I can go pick it up december 10, no I can't I have schoolI have homework.I have finals coming up.I have assignments, and I have work.Explain to me what i'm gonna go pick it up? I'm literally tired of these insurance companies and the pharmacies holding my medication hostage.It's not a matter of not having any.I still have some left, but i'm, I should have gotten my full prescription on the date that I picked it up when it was time to pick up not a partial and having to go back to get the remainder, I should have gotten the full prescription. And not only that, they're gonna double bill me.So instead of paying $15 for this prescription i'm gonna be paying $30 for my prescription for the month, that's double billing fraud, isn't that fraud? read more

If only I could give negative stars! Stay away from this cvs pharmacy location. West Hills Victory Blvd. Uncaring Un friendly Unhelpful Treat you like cattle herd Make you come back by promising to have product on next load then inform you "no it didn't come in. When asked if/when they receive the med they could hold one box aside for me the Pharmacist (not regular staff) said "NO". On next visit when trying to purchase med. store rep said "Maybe you should go to the Mulholland location. The people there like brand name products. Corporate decides what we carry." When asked if I can special order their answer was "NO". When asked why some CVS can carry the brand name meds and not others... their answer is "I don't know." Their reply to other CVS locations carrying specialized tape was the same. CVS final remark: "if you're dissatisfied you can go to another pharmacy." How nice. No correction of deficient practice. If enough of us transfer our prescriptions to other pharmacies it may just make a difference. I know I am going to switch and encourage others to do the same. I don't need to be treated disrespectfully. Be aware...We have choices. Other pharmacies are hungry for our business especially when on multiple multiple medications. I don't need a "Don't care" attitude from a business. I want to do business with a "Caring attitude". read more

I went into this establishment about two days ago, there was an old woman stocking the toys. I honestly was hesitant to even ask her, I politely said, " I know it's a long stretch, but do you guys have any of the Needoh TOYS" she immediately rolled her eyes and said "I don't know why people are looking for these things it's for autism", first of all why are you discriminating me? second of all I'm asking you a yes or no question. I responded. It's a toy. And she immediately clapped back and said "it's a squishy not a toy.." I don't understand why she was so combative about a toy but she really was set on it. She said that she allowed one person to come in and buy all of them cause apparently they were buying them for the nearest school for autistic kids.. which all sounds like a bunch of bs, yes, it could be used for kids with autism, but there's people out here who have actual anxiety and these things help focus. She looks like a lying bitch at the end of the day so I don't believe a word she said, but the fact that you work at CVS and you want to tell people how to spend their money. You're literally working in the toy aisle of a CVS, I think you need a mirror to pair with the glasses that you're wearing stupid pendeja.. and by the way, my boyfriend is a supervisor for CVS and he told me how to report you seriously, this is my first move but next time I'm buying something just for the receipt. I'm not gonna be done till you're fired. Discrimination is actually insane in 2026. HER NAME IS SONIA! read more

Worst PHARMACY ever. The pharmacist do not call the doctors for refills and then lie.

this pharmacy is very nice with lots of cute boys. can't say the same with the retail side of the store tho with that big buff guy in a shirt that is too small for his stature. in the pharmacy, there is hollie, nena, and carrie who are all fabulous pharmacists and their techs are straightforward and cunning. Shy not Shai is my favorite team member there. she is very funny and caring. she does my vaccines. hopefully she can beat some sense into that freak, Alana Hyman, across the street in Target. Alana is so rude, she could learn a hundred or five million things about interpersonal skills and communication from Hollie's team read more

My daughter needed some essentials and this is the nearest pharmacy from my work. I went in get what I needed and I was out in to time. There were a few customers. The shelves are well stocked and organized. They do have some good deals too. I got some crackers that are on sale while passing an aisle. The store is located in small shopping area where Floor Decor and Bank of America is. Ample parking lot. read more

CVS Pharmacy - cars parked in front of the store - Drugstores Near Me - Woodland Hills, California

Horrible horrible customer service. Tiffany looks like she hates her job, miserable miserable lady. Not helpful whatsoever.

Well organized and clean. Matthew was a great help !! Pharmacy lines move fast here too!

Just had unfortunate incident, the man behind counter was having bad day. He appeared to be short handed and was helping a woman join their " extra care pass" or something. I was behind one woman waiting in line. The employee, Maurice, announced forcefully that there were 2 stations open - self serve. The woman in front of me declined and I saidy item was behind counter. This made him unhappy and he spoke loudly to the woman in front of me and told her " u can use self serve I will tell you how" she explained she really did not want to use it and was fine waiting. He kept at her and I told her quietly that she did not have to and a large man yelling at her was called intimidation . When it was my turn he went to get my item - I thought- but instead was on the phone yelling at a family member to have her call someone and she could not understand the phone number he was trying to give her. I thought his call was over so tried to tell him where my item was, this did not help him One positive- the $15 off coupon for my product did not come up so he did cancel the transaction and do it over and coupon came up Maybe management needs more help at 4 pm , maybe he is having a very bad day. But truly there is never a reason to yell at a customer and certainly not to try to make them do something they don't want to do. He is a large man and with his raised voice it was definitely intimidating to the woman ahead of me- she thanked me for support read more

This place has the worst customer service!! Everyone looks like they're angry or are having a bad day. I was standing at the photo area for at least 15 minutes. Not one person offered any help or asked if we needed anything. read more

Good customer service. I was able to find what I was looking for Very organized store read more

Tonite I made myself crazy cause my hubby mentioned we needed a receipt for our insurance. The manager and store front clerk was so nice. They came out of their way to help me. By far the best CVS IN THE VALLEY. Thank you. I know I made you guys crazy appreciate it. Hope you don't kick me out next time. read more

CVS Pharmacy - Store front - Drugstores Near Me - Woodland Hills, California

This Has to be one of the unsanitary CVS's I have been to None of them are wearing facemasks and they use their hands ( no gloves) to put the pills into the containers The same hands that have touched keyboards mouses counters without any sanitization or cleaning put pills in containers for you I'm not sure if there's any oversight over this pharmacy I do really wish that someone would look into it read more

Don't recommend. Customer service wasn't great or helpful. They don't apply your insurance unless you tell them and even when you tell them they don't apply it to all of your prescriptions. read more

This CVS is solid! They appear to be well staffed and they move so fast! Kristina is so nice and helpful, as well as all the other staff. Anytime a medication is sent in, it is filled so fast it's impressive. The automated refill system is flawless and so convenient. It's great having a pharmacy you can rely on. read more

They have a very nice, and helpful crew. Well stocked. My nearby stores, are horrible. Got all 3 vaccines, there, and was smooth, and easy. Truly got lucky, yest. 20 min in and out! read more

Incompetent pharmacy staff. I prepaid to make things quicker. Get an email for it , even goes through on credit card BUT doesn't show up in the store. Useless staff tells me to call customer service to fix it and come back...WOW read more

Terrible customer service... Especially by Iris Martin, older lady thick accent very very rude. I did a COVID test on Monday, they got the results Tuesday and she didn't call me until Saturday. I believe it was intentional!! Respect your customers, this is why you will loose business to online pharmacy's. read more

Apparently you can make an appointment for a vaccine via CVS's online scheduler, drive a half hour to the pharmacy location, only to be told the vaccine is out of stock. This has happened to me MULTIPLE times and is completely unacceptable. People have places to be and gas is expensive. read more

I always go to this CVS because all of the technicians and especially Simon the head pharmacist is excellent. He's always so willing to help and very knowledgeable. Kathy Sherrard read more

I was there to pick up medication for mom and I was there 8:48pm, the lady at the pharmacy didn't want to help me because they are closing at 9. But I told her my mom is on her last pill, we were going back and forth, finally other lady decided to help me but when she tried to check me out, the computer shuts off. I could had got the medication for my mom if the first lady would had help me when I got there. Poor cusotmer service, honestly she only cares about going home early. read more

PAY ATTENTION TO THESE LOW REVIEWS.......DO YOURSELF A FAVOR AND GO TO ANY OTHER PHARMACY !!!!!!!!!!!!!! I scheduled an appointment at 10am(7/12//21) on the CVS website. I get there and the tech tells me the technicians responsible for giving the shot won't be there until 12pm. Why in the hell was the website not updated with the correct appointment times, so I would not waste the morning going to the pharmacy. I had to go to work and could not come back at 12pm as directed. Totally my fault for scheduling an appt. with CVS to begin with as I have had problems with the pharmacy in the past. NEVER AGAIN !!!!!!!!!!!!!!!!!!! read more

The men that work in the front are generally very helpful. The two women that work in the front are awful. They blame you when their machines don't print your pictures correctly, and they always act put out when ask for any kind of assistance read more

Very upset with this store. I pursued a Visa Card for my daughter. Some how did not active the card. Thankfully I still had receipt . But they couldn't do anything, which is cray. I have card and proof of purchase, and yet they couldn't do anything. &200 I want a my money back or a replacement $290 isn't something to walk away from I will be calling office also read more

Low bar here. They answered the phone. Were nicer than other CVS in the area. A Big win!

It feels weird to give CVS 4 stars. I mean, it's a CVS. I think I've only been in a few in my life. But, when I got home, I had to tell Jim G. about my experience, which suggests something, right? So I'm at the Home Goods next door and realize I need a couple things that Costco just doesn't have, or at least they don't have it in a size for normal people! I walk over to CVS and am amazed, no, wait, AMAZED at some of the cosmetics and toiletries they have. Perhaps I just haven't kept up to date with the changes at CVS stores, but I don't ever recall them having such things as: OPI, La Roche Posay, and they even had Bed Head Manipulator, which I love but can't ever find! It was a pleasant surprise. Checking out was quite a slow process, but the woman at the register was very nice. She even hooked me up with a CVS card/coupon type thing so I saved two bucks. Now it's still CVS, so bear in mind that the 4 stars are on the continuum of stores like CVS. But their selection is vast and I had no problem with the customer service, so it's all good for me. read more

The Service: SLOW! SLOW! SLOW! Not enough staff on duty. Long line. None of the staffs have smile on their face.... all look very stressful & unfriendly? The Parking: Private Parking Lot (FREE) read more

I need to give a big complement to Eric, the manager at this CVS. He went way above and beyond the call of duty when he helped, tirelessly to get my money refunded through Money gram. I tried to help somebody out of a jam and caught a major headache. Two hours and three phone calls later, Eric prevailed. Courteous, congenial and above all extremely helpful. This is the pharmacy to go to. read more

Update: still the same crap here. De called in prescription at 10am. Came at 4pm to pick up and they hadn't checked their voicemail so they didn't have it filled. Said 15 minutes but would go faster if I came in. Went inside and stood online for over 20 minutes waiting. That was yesterday. Today I'm here picking up a medication I dropped off over an hour ago... I've been sitting in my car in line for almost 30 minutes at the drive up window. They cannot get their sh** together at this pharmacy. It's always a nightmare for one reason or another. Hope corporate reads these reviews. It's now 2 hours later. I open my sons suspended liquid medication and it's fucking powder. They didn't mix the meds!!!! Omg. I had to drive back over there army bedtime with my kids because it's just me tonight. What a pain in the ass. So, I called corporate and let them have all the info. They said the district manager will call me back tomorrow. This is truly appalling. read more

I wish I could give them 0 star. I showed up to drop off a prescription for my patient who was in agony, the pharmacist who said her name was Dr Nina said that she couldn't fill it since they were closing in 10 minutes and it would take her 3 minutes to open the safe. Really??? I am not aware of any rules anywhere around the store that says: the prescriptions are filled up to 10 min before closing. Your hours are 9:00 to 6:00, not to 5:50!!! Ridiculous!! And she had the audacity to suggest that I drive to Mulholland CVS;only a few miles away. That act was unethical and border line illegal for not taking care of a patient who is here on your business hours. I hope your manage reads this and makes an appropriate decision about you Dr Nina!! read more

the manager (a highly overweight women) is so rude she was going back and forth with a vendor and some how she heard me ask for a hello kitty greeter and she joined in and said "oh i sold the whole box to one person" i asked her why would she do that cause other locations are refusing to DO THE THING SHE JUST DID! and she gave us a dirty look and tried justifying the fact that she sold it to family members. she's ignorant and inconsiderate i don't understand how she can do that it's still february and she sold all the hello kitty the easter stuff BEFORE CVS ALLOWED THEM TO. i'd say she needs to lose her job considering she can't separate her personal life with her job, considering she can't hold back her rude faces and comments. i'm never gonna step into this location again. read more