I called with a question regarding a prescription that had been canceled after the pharmacist…read morecontacted my doctor. I was never notified of the cancellation, so I called to understand what had happened. At CVS, you need to leave a message and the pharmacist will call you back. They called me back in a timely manner, which is appreciated, However, as the call connected, I overheard the pharmacist making disparaging comments about my voicemail to another employee, and they were both laughing about it. I was shocked and found it unprofessional and disrespectful. When I addressed what I had heard to the pharmacist, the conversation quickly became confrontational. Rather than acknowledging my concern, the pharmacist became defensive, stating that she was the one who was offended - justifying her rude and combative behavior. I couldn't understand why she was the one who was offended (is it because I called out the behavior?) When I asked for her name, she replied only, "Pharmacist." I clarified that I was requesting her actual name, at which point she hung up on me. I immediately contacted corporate to report the interaction. Patients should be treated with professionalism and respect, especially when calling with questions about their medications. A simple apology or professional explanation would have gone a long way. As a result of this experience, I transferred all of my prescriptions to another pharmacy and will not be returning to this location. Very disappointed in the way this pharmacist spoke to me, I hope she doesn't treat people this way on a daily basis.

I've never really liked this CVS because of one employee (an older lady) who is consistently…read moreunfriendly, no matter how polite customers are. Since this location is the closest to our house, I've continued shopping here and tried to overlook those experiences. I'm giving 3 stars because there are also employees who provide excellent customer service. Oscar is always friendly and welcoming. He smiles every time I need assistance, especially when the self-checkout isn't working properly. He is patient, helpful, and professional. Brianna is also very kind, as was the younger lady working on the evening of 6/1/26. The positive attitude and customer service from employees like Oscar, Brianna, and the other team members are the reason I'm not giving a lower rating.

I stopped by this Walgreens today because I placed my magnet photo to be printed here. I pick this…read morelocation because I was grabbing food across the street. I put in my magnet photo off the website and it said it would be ready for pickup in about thirty minutes. So I left my house and by the time I arrived to the store, I got an email that it was cancelled. I still walked inside the store to get familiar with where things are if I was to come back here again. The photo department is on the left side of the store and the pharmacy is toward the back. The prices of things will vary depending on what you're looking for but most of the time, it is pricer here than other places from my experience. I found parking easily and they also have destinated parking spots for curbsides pickup.

This is the Walgreens closest to our home, so unfortunately it's the one we have to use most often…read more They do scan coupons correctly, but they make couponing much more difficult than it needs to be. Because of that, we end up missing out on rewards and deals. Savannah and Ruby are always friendly, helpful, and pleasant to deal with. However, Andrew is a different experience. He often has a straight face and comes across as unfriendly. His attitude seems to depend on the day, but customer service should be consistent. Unfortunately, he's very difficult to deal with, which makes the overall experience less enjoyable.

I'm paralyzed. I've been waiting for like two hours for my Uber. I was feeling nauseous. I went…read morein. The lady was very helpful. Bought a Starbucks. It's a really nice pharmacy. Looks like a great value. I highly recommend it.

Excellent customer service and staff! Love the owner as she is so kind. They always greet you when…read moreyou walk in.

This Cvs has been a staple in my life the past 16 years…read more Scott in the beauty section is always very knowledgeable, helpful and kind. He gives amazing recommendations. And, he made my day today. Thank you Scott! It's the cream de la crème of Cvs's as they carry items most don't and they are open 24/7.

I have been a customer at this location for MANY years. I get a prescription sent to this location…read moredue to the location I get most of my meds is pretty much always out, been doing this for over 6 years. Got my refill sent these today, out of nowhere I was told that will not refill it because I get all my meds at the North Hollywood location. Um huh? He was rude and didn't even listen to me. Told me to call my local CVS and tell her to transfer my order and he will send the medication to there. . The second call was the kicker. I call my local pharmacy, she was dumbfounded, told me this prescription was not able to be transferred and that I need a new one from my doctor. geezus, do they speak to each other? SO, I call back Woodland Hills. I asked to speak to a manager, oh guess what, she left..of course. I spoke to some lady who was ruder that the first dude. Now, all of a sudden, they don't have my order anymore, even though I see it on my CVS app. At this point, I am beyond frustrated. Hung up with zero resolution, I then called CVS Caremark, who runs my prescription, she had NEVER heard of CVS doing this. This is still CVS and not a whole different pharmacy. She gets nowhere. You would think they would give me the courtesy of filling this due to being out and NEVER being told this "policy" NOPE, UNWILLING TO HELP ME. At this point, i will be calling my union today to see what other pharmacy is covered by my insurance and I will be transferring out of CVS, This is all due to the 2 "customer service" reps at Woodland Hills.

We purchased two e bikes by Hqyex online. We received them in a few days. When we had an issue, we…read moreemailed the hqyex headquarters and they were MOST helpful. Nancy, our point of contact, had the most impeccable customer service. She never once left me hanging. She offered solutions and listened and found me answers. Although purchased through Walmart, HQYEX is number one in our book!!

Your employee decided he didn't care to make the sale because he couldn't read the barcode and said…read moreI should go back and get another one because the manager wasn't within his eye view for help. Didn't bother to call anyone to help. Your loss.

I went to pick up my prescription. While I was checking in at the pharmacy, the computer asked me…read moreif I wanted to apply for the extra care points for free so I thought sure why not. The lady at the pick up station helping me was not wearing a name badge but I heard another employee call her Nuri or Yuri, something similar (lady with shoulder length black hair). I told her I had applied for the extra care points and she scuffed at me and shook her head annoyed at me then walked away to get something to reset her computer. I have cancer and I'm just picking up my medicine. I don't deserve to be treated like that or made to feel bad for doing something the CVS system asked me to do. That was a horrible feeling, I will not be returning to this pharmacy! The only good part was the woman who helped me apply my insurance card to my medication price, a lot of thanks to her. And Nuri or Yuri should find another job if she's so easily bothered.

CVS has generally had the products I need and want at a reasonable price. But I'm done with CVS…read more Two things: their aggressive hustling of the ExtraCare card and employees that lack respect for the elderly. While seemingly there are advantages to the ExtraCare/ExtraCare Plus, many customers simply want to pay for what they want and need and go home. Others don't have the "credentials" necessary, namely an email address, and that makes it impossible for them to participate. Today I saw an elderly couple not be able to make their purchase because the system couldn't enroll them without an email address, which they said several times they did not have one. Never did I hear the employee tell them that they could just make their purchase anyway. They left without what they needed. No apology, just "it won't let me do that without an email because there is nowhere to send..." And then it was my turn and I was greeted by "Next" (I was the only one standing there waiting) and called "Boss". Normally I look past this mannerism of the younger generation but today it made it clear that there seems to be a lack of respect for elders by some CVS employees. This is clearly a management failure. While the young man was never outrightly rude, he was never polite either. How about a bit more respect and understanding for the senior members of the community, who are a large part of the CVS customer base?

I came in looking for a particular item that I could not find on the shelves, and a friendly…read moreemployee named Eron came to assist me. He went above and beyond to try and find the product. Though it was ultimately determined to be out of stock, I greatly appreciate the effort and time he put into searching for it for me. A kind employee like Eron made the experience great even when I was unable to get the item I came in for. Fantastic customer service! (And as luck would have it, I was able to find the item at another nearby store. It all worked out in the end! )

I was picking up an order at the pickup customer service area and i went up to look at something so…read morethe female worker took the person behind me instead of me and after that she left to the back. then a different female employee came out to attend to me. the first one ignored me and left. don't come here they are so rude and a bunch of young teens working who don't know what they're doing or have terrible customer service.

Live nearby, occasionally we swing by for some quick meds when sick…read more Service is fine. Parking is adequate, though there's always a ton of cars on their lot. Not equal to how many shoppers inside.

The store is clean and staff is pretty much friendly for the most part and this used to be my go to…read morestore for Boston baked beans but the last 3 times I came there was no boston baked beans. I came tonight and nothing. I mention to the guy in door the cashier and all he said, was, oh, like what is oh going to do. At least the time before the female cashier told the manager to order some, which I don't know. If they did or not, I don't know because when I came, there's none. So I guess i'm gonna have to stop shopping at this store because they don't have what I need

We've been going to Oak Hills Pharmacy for years, and have always had a pleasant experience. All…read morethe staff are so friendly and helpful! As others have said, almost like a family! Thank you Oak Hills for always taking care of our meds!!

Always get the best help and amazing staff, feels like family. Thank you for always helping and…read moremaking me feel at home.

I have been going here for a few years now. Most of the time everyone is pretty friendly and nice…read moreand I can get in and out fairly quickly, which I like. The reason for the low rating is because they just changed some of their policies and I feel like they are trying to gouge people for more money. My prescription is something that has to be refrigerated and so regardless if I want an ice pack or not for my prescription they want to charge me an extra $15. That is absolutely ridiculous. And those small ice packs don't even hardly work and don't cost $15. I am a long time customer and things are already so expensive and now you want to take more money out of my pocket when I don't even want or need this item. Well they are going to lose me as a customer. I already called my Dr to have all my prescriptions transferred somewhere else.

Sue is amazing, caring, knowledgeable and she is made sure that I have all the information related…read moreto my medication. Great service. Thank you Sue