Shout-out to the CVS Pharmacy Team in Winnetka! First of all, a huge thank you to the amazing employees at CVS Pharmacy Winnetka! You are the very best when it comes to speed, customer service, and helpfulness. I cannot thank you enough for all that you do. Our community is so lucky to have you--you are truly a valuable part of it! read more

Wait a long time for a small prescription. I don't even know what they're doing. We're coming back.

The average wait time in the drive thru to pick up prescriptions is literally 11 minutes per car. Normally I wouldn't have waited, but the pharmacy hours changed. I received a text just before 6pm that my prescriptions were ready yesterday. I got to CVS shortly afterward. The pharmacy was closed. I've been in line at the drive thru for almost an hour. I have my dog with me and was forced to wait. I'm out of one of my prescriptions and need for tomorrow morning. Couldn't back out. Too many cars behind me. So disappointed and the line is out to the street....still. I still have 2 cars in front of me. Holy crap!! Waited for a total of 1 hour and 3 minutes read more

I honestly don't know how this place stays in business. If there were zero stars, that would be too many. They have one job - to fill prescriptions - and they can't seem to do that without it turning into a major projection, several communications with the doctor, etc. As others have stated, counter assistant ELLE is one of the rudest, most unhelpful people I've ever come across. Both she and pharmacy manager SONYA both repeatedly said my doctor did not call, did not authorize early refill of my prescription and/or did not know the reason, all of which was true. There was no basis for refusing to refill the prescription, and when my doctor called back three times to authorize, they just kept hanging up on her. Perhaps if CVS actually hired competent employees, there would not be such a huge backlog and wait for prescriptions. read more

Chris (no visible name tag; we asked him for his name) the one stocking the selves was very rude to customers and was accusing me of destroying the box of the merchandise. I opened the box to check if the merchandise was also defective since the box was already delapidated. I opened another box to compare the quality of the same merchandise. He acted in a way of attacking me and told me to leave the store. He even even asked me if I was going to pay for it. I told him I am paying for it that is why I am checking if the merchandise is not defective as the delapitated box. This is our first time to go to this store and will never come back here since Chris was very rude. He needs a lot of customer service training. Andrew on the other hand was a respectful cashier and has good customer service skills. This is a zero star rating but needed to put one star to place a review. read more

Pharmacist Ellie is the absolute rudest individual I have ever spoken with in the healthcare field. She regularly does not read comments on prescriptions sent to the pharmacy, meaning that I have to regularly call her to correct them. Recently, Ellie said to me "I don't accept verbal orders from people like you" when asked to change the form of a recently prescribed medication so that the patient's insurance would cover it. She talks down to our providers and patients alike. Patients: There are many other efficient pharmacies in the area. Providers: Avoid the hassle of working with Ellie and send your patients elsewhere. read more

The customer service is bad. The person in the counter is rude. No wonder you have 2 stars. You deserve zero star. Who owns this? Change your sales people. They hate to work here. read more

CVS Pharmacy - The rude sales person. Is not kind. - Drugstores Near Me - Winnetka, California

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This is my preferred location for picking up medicine. The pick up process is very easy, and the app has been quite helpful and informative. So, when it came time to update my vaccinations, this was my first choice. I showed up just before my appointment time and checked in. The pharmacist Nili, who administered my shots was efficient and pleasant. The procedure went quickly and I was on my way in a few minutes. read more

These people are crazy. This is one of the greatest pharmacies even one slam packed people just need to be a little patient. They're always changing staff and they still manage somehow. read more

I've been a CVS pharmacy costumer for 27 years being in a wheelchair. I started going to this pharmacy and immediately felt extreme Racism. Sofya and the manager is one of the most racist individuals I ever encountered. I'm a 55 year old black man so trust me. I'm also disabled!! I would go one day before my prescription ran out for 10 years no problem then I changed to her pharmacy and she would make me wait days after my doctor filled prescription so I would purposefully run out so I could be sick for a few days then Sofya would allow me to pick it up. She violated all of my rights to receive my medication when my doctor filled my prescription. If you're black or Mexican I would go elsewhere otherwise she will treat you like shit. Go somewhere else to fill your medication!!! read more

there is no milk. there is no service. there are no employees to ask questions or help with items on a shelf. there is no customer service. there is, however, always a homeless guy at the door everyday, every-night, intimidating seniors out of "extra change". my 77 year old mother is afraid to fo to the pharmacy for her meds because that guy is there. she's 4.10, 110lbs.- scared and she has cancer. she needs her meds and she needs to be able to get them fear free. she already feels like she's near death. she wants to be able to drive 2 blocks to the pharmacy and get her meds without fear. the pharmacy is a disaster. never well stocked. never well managed. never kind employees and always a guy at the dark door and parking lot intimidating people out of money. cvs has got to do better. rite aid is a mile and a half from us. we will start going to pick up there if this isnt corrected. read more

An older Indian lady by the name of Ellie (I think) from the pharmacy- HORRIBLE customer service. She said she was the pharmacist but I think she lied. She DID NOT want to be at work. She was rushing me and made me feel like a burden. She was so unprofessional and misinformed me about my meds. I had to ask another pharmacist from a different pharmacy to confirm what she was saying was incorrect. Ellie, if you don't want to work anymore, just please retire. Luckily, this is not my regular pharmacy and I just happened to be in the area. I'll never come here again because of her. read more

I've always had good experiences at this CVS location, as the staff are usually kind and respectful. Unfortunately, my recent interaction with the manager, Netalia, was very disappointing. When I approached the front, she didn't call me up to the register but instead stood there waiting, and when I finally walked over, she rolled her eyes. I let her know I had an order pick-up, and instead of assisting me, she paused in silence until I asked what she needed from me. She then responded in a rude tone, saying "there are many types of pick-ups here." When I clarified that I placed an online order, she condescendingly repeated back, "so online pick-up." When I told her that her attitude was rude, she continued lecturing me about the different types of pick-ups instead of simply helping me. I explained that my issue began from the very start--when she didn't call me up and rolled her eyes. For someone in a managerial position, I expected a higher level of professionalism and basic courtesy. This interaction made me feel uncomfortable and unwelcome. With customer service like that, why would I want to continue shopping and spending my money in a place where customers are treated this way? A manager's role should be to set the example, not drive customers away. read more

I had a horrible experience with one of the pharmacy workers (older Indian woman) at this CVS. She was extremely rude, kept cutting me off while I was trying to explain my situation, and made me feel rushed the entire time. Her attitude was dismissive and unprofessional, and it felt like she had no patience or willingness to help. Customer service like this is unacceptable, especially in a pharmacy where people are often already stressed. I hope management addresses this because it made an otherwise simple visit very unpleasant. read more

Natalya is the best! She helped me expedite my photo order and helped me put together a very nice last minute gift. What refreshing experience dealing with someone in this day and age! read more

Job well done, I've been taking care of my wellness at the Winnetka location of CVS for over 11 years. Sophia, Elham and the rest of the pharmacy team make the challenging times regarding my wife and daughter's wellness smooth and comprehensive. They accomplish this with extraordinary care that you only get at smaller family owned pharmacies. Thank you so much. read more

This CVS is a hit or miss. I come here a couple times a year for my medications and also to get my flu shot. On one of my more recent trips I made an appt to get my vaccine and still had to wait about 45 mins which was very frustrating. The pharmacy area is very slow and I always have to go in person to speak to them because they never answer the phone. A part of the cvs that I do like is their photo center. I can easily upload the photos online and they are printed very fast. They also have deals online for different photos or photo books. Definitely sign up for their rewards because you can get coupons on money off for savings. read more

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CVS should get rid of there pharmacy tech or what ever she does there Niri (Persian/Armenian) she is very rude. No customer service , treats patients awful. read more

CVS drug store Jesse is friend person to talk to and big help it is a great place to do my business

Clean up the trash and graffiti outside the store and lock the dumpsters. I was there when a homeless animal set the trash on fire while I was waiting to get a prescription in the drive through. It's always disgusting in the driveway and parking lot. Otherwise, actual store would be fine... read more

You get a different answer from every single representative. Worst customer service pharmacy ever.

The pharmacist are knowledgeable and the rest of the staff are very helpful. This Pharmacy gets a bad wrap and that's ridiculous because I've always been treated well ! I am a golden senior, and my husband and I both have many medication's and when something is questionable, the pharmacist always talks with us . read more

Very, very sad. When I was last here over two years ago and never thought that it could get worse. Tonight I needed to buy a few small items (hand soap, tissues and the like) but too much to carry without a basket and there was only one in the store and it was in use! Shampoos and deodorant under lock and key and a device outside to alert loitering people to move on if you don't move quick enough!! Jeez read more

CVS Pharmacy - Deodorant under lock and key!? You are kidding me!!!! - Drugstores Near Me - Winnetka, California

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I like the coupons. I know most ppl hate them but sometimes I can get my hair products 40% off or more.

Marlon is a pleasure every time we come in he greets with a smile and always so helpful!!

My mother always picks up her medication from this pharmacy location. She picked up her refill for levothyroxine - which she's been taking for 25 years. She opened the bottle to find red pills inside which was shocking because every bottle before that has had blue small pills inside. She took back the bottle of pills to the pharmacy to see why the pills were different this time. First off, the pharmacists response was " THIS IS CALIFORNIA LAW, we cannot return medication." " You should've checked it before you opened the bottle". But the label said levothyroxine!! Only to find out that they put the wrong medicine in the bottle and labeled it as my mothers refill! When the pharmacist realized their huge mistake, she quickly took the bottle back and gave my mom the correct medication. If my mother had actually taken the pills they gave to her I don't know what her situation would be today. Mistakes like this should never happen because they're playing with patients lives! This is not okay, and as a caring daughter this has really scared our family. *** please everyone double check your meds!! **** read more

The pharmacy staff are rude and contradictory. Refuse to assist. The worst! They make every task harder by refusing to be kind and attempting to help. I called and left a detailed voicemail with my insurance information over a week ago, received a call back by a representative who asked me why I called. I told her I left my new insurance information on the voicemail and she said "yeah, what do you need". I told her I needed them to run my new insurance for the prescription on hold. She proceeded to tell me nothing was on hold- even though I'd been the day before and left something on hold. She never told me they couldn't take it over the phone. I got text messages saying my prescriptions were ready now. I go to pick up my prescription and they don't have my insurance and now they can't take it in the drive thru. They also say they don't take it over the phone... first I'm hearing this. Don't go here if you want to get your medications in a timely manner to treat your health issues. read more

Pharmacy technician here has the nastiest attitude so unpleasant and rude it's always evident when she is the one answering the phone she has got to be given a pass . I'm sure she is the reason it's so slow there she puts you on hold and forgets to press the button you can hear her pretending to take care of an issue while she talks about the customers on the other line . Got caught lady press hold next time read more

There is a pharmacy tech here by the name of Niri who is extremely rude. She is a middle-aged Persian woman. She saw me waiting at the counter to be helped, but she ignored me and kept stocking the shelves. I had to say, "excuse me, can someone help me?" There were a bunch of ladies there behind the counter. Niri was supposed to be behind the register helping customers. But she told me to wait as she kept on stocking. Finally she came over with a lot of attitude. When I had a question about one of my prescriptions, she rolled her eyes at me and called the pharmacist over. Luckily, he was a nice guy and spoke nicely to me. I don't know why anyone would hire someone like Niri to help customers. read more

Do NOT come here, that is all ..this is for the pharmacy lines are long, they're very busy and this will be an excercise in frustration, do NOT come here and save your sanity! or end up waiting forever This is my third experience here they said 20 minutes I sat in the corner patiently for an hour and forgot about me, Finally I asked and the meds had been ready! Is it a staffing problem do they need to double up on staff? Who knows, angry and frustrated read more

It's your typical CVS, all of the staff is super friendly. They have all of your needs ranging from hair care, makeup, pharmacy, some food items etc. read more

CVS Pharmacy - Exactly! Well said! - Drugstores Near Me - Winnetka, California

The customer service at the pharmacy is terrible. Pre and post COVID-19 it's just terrible. The employees are overwhelmed with the amount of work at the pharmacy. They got a lot of the business from De Soto Pharmacy and Rite Aid that both closed prior to COVID -19. I understand the bottom line are the numbers. Hire some more people. Taking my business to Walgreens on Topanga/Saticoy. read more

Do not get your covid test here. Line is 40 minutes long, drive through only, and the pharmacist demands more from you than other pharmacies. You have my insurance card and appointment time, everything else is bureaucratic bull. read more

I just spoke to helpful Sandi, and she was so sweet ...have been trying to do an online order, and it has been a nightmare ...even tried calling Corp office, and they had issues, too ... prices are higher than anywhere ...you would think, at least you would be able to do an online order with gift card...even tried the app.... Horrible. I have injury and is hard to get around...did not want to go in store...after days of issues with on line and hours on the phone... Sandi, was sweet enough, to at least make It worth going to store, albeit, painful!! read more

the teenager was awesome by the way , cash register on point with customer service normally certain teenagers are rude asf , this one wasnt . read more

Went to pick up a new prescription and got asked by one of the rude pharmacist clerks quote "are you sure you even know how much this is?" As if it was any of her business whether I could afford it or not. read more

this cvs is terrible . unhelpful and caused me not to get my meds on time. Its awful how they treat people. They said they had my meds and I had it transferred to them from my orher pharmacisy only to find out after everything was completed woth my doctor they ran out. Ridiculous!! read more

I've been going to this pharmacy since it opened. Today I have never been treated this badly that I had to leave the store. This pharmacist is b..ch. I came to ask for refill. She just started to yell at me saying my doctor had to call and refill. Let me think "duh." But my doctor's office only does manual fax and they have technicians difficulties. I tried explaining that this to her, but no she doesn't seem to understand that fact. Instead of just doing it she just started to yell at me. Wow no customer service there. If you see Pamela McGrath leave the place immediately. She has no patience for her customers read more

CVS Pharmacy - Bad pharmacist Pamela McGrath - Drugstores Near Me - Winnetka, California

This is hands down the WORST PHARMACY in the valley. The Pharmacists are Not the problem here. ITS THE STAFF in this specific department that are horrible. There are 2 women/ girls here that deliberately go out of their way to be as unhelpful as possible doing the least to help the customer. They're lazy, and unpleasant. Switching all our medications to another pharmacy. Do not waste your time with this pharmacy they are terrible. read more

The staff here is extremely slow lazy and they don't care. You usually have to wait in line for 30 minutes just To get to the cashier. The pharmacy is even worse though the pharmacy doesn't care about peoples rights their staff is so rude and incompetent I can't even explain. I would give this a -5 stars on the pharmacy and a -2 on the floor staff. Don't ever come to the CVS go to the one on Reseda it's much better. read more