First week of being open at this location. I was excited to check it out and grab some dinner with the family. I've never been to a Royal Farms before, but I had heard good things. They were telling just about every customer that they couldn't fulfill something in their order because they didn't have "(enter item here.)" When I said to my husband, "You and the kids can get the 8-piece family meal and I'll get something else," one of the other customers that was waiting for his order said, "I already tried to order that. They don't have it." I asked him what he was talking about, since there was clearly chicken on the counter. He said that they told him that they couldn't offer the family meals since they didn't have any dark meat and they couldn't meet the requirements of those family meals. WHAT?!?! Anyway, we move on and order sandwiches. The ordering is done through a touch screen. I searched and searched for a specific sandwich, some "Chesapeake chicken" sandwich or something. It wasn't on the touchscreen. My best guess? They were out of that too. They didn't have many "healthier" options, so I opted for the chicken BLT sandwich. My husband finished the order and we proceeded to grab a couple things in the shop. We walked around for a good 10 minutes or more. Then we paid. Total came to $31.09. A bit pricey for what we got. We go back to wait for our order and we hear our number called. Thinking we were set and ready to go, the woman behind the counter says, "Umm, we don't have any bacon for the BLT sandwich. Do you want me to make it without the bacon?" I said, "No. Can you just give me a chicken salad sandwich instead?" She says, "I don't know. I'll check." She gets the okay and comes back to me to ask if I want it on the same kind of roll as the other sandwich. I said, "I've never eaten here before so however the chicken salad sandwich is normally made is how I'll take it." She replies, "I've never made one before." So I just said to go ahead and do whatever. At this point, I just want to get the heck out of that place. This is taking WAAAAAAAAY too long. It starts getting crowded as more and more people are standing around waiting for orders that have to keep being modified because they don't have what they need in the inventory. My anxiety starts rising so I asked my husband to wait for the order so that I could head outside to the car with the kids. I had to get out of that place. We were waiting. And waiting. So I call my husband inside the store to see what's taking so long. Turns out, after they finished making my sandwich, they realized they never made the rest of the order and they still had to put that together. I told him to just tell them to forget and to go get our money back. He's much nicer than I am and calmly told me that it was almost done and he'd be out in a minute. I was quite irritated. Total, we were there for 25-30 minutes and it was not a good experience.
We came home and sat down to eat. And it was average. My husband enjoyed the fried chicken, but everything else was just okay.
Hopefully the longer they're open, they will be able to get their act together. They obviously weren't ready to open the store yet and it showed.
Moral of the story... I will never betray my WaWa again. read more