Excellent service and reliable repair work I Used this…read moreservice after trying a different "fly by night" chimney/fireplace repair company. Mr. Chimney was efficient and very professional. They didn't have the chimney cap I needed in stock but ordered one and returned a few days later and did a great job. I would certainly recommend them and also advise against any other companies saying they are chimney/fireplace repair services- or using similar names. Mr. Chimney is the one that you WANT to use !

Tech came out in his own vehicle and had no uniform on, but we were expecting him so we let him in…read more Did an ok job actually sweeping the chimney, but when he used his shop vac it must have had a defective (or no) filter because he sprayed a fine mist of soot over every surface of the house. We didn't notice until he left and we started to notice. We sent Mr Chimney photos and emailed, called and texted and were told "we'll get back to you..." but they never did. We are disputing the $188 credit card charge in hopes of recuperating some losses. I will NEVER use these people again - TERRIBLE customer service!!!

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

This was a really great experience and I will be working with NYC Fireplaces again! I initially…read moreordered a Gozney Dome pizza oven. They had the best price I could find online which is why I went with them. A few days after the order I realized I had made a mistake - I ordered a dual fuel wood/natural gas oven, when I actually needed dual fuel wood/propane. I called and spoke to Luca who immediately made the change in their system. The oven was delivered the next day and the delivery person was extremely courteous and helpful. Again, I made another mistake. I forgot to order the stand to put the pizza oven on. I called Luca again and he took payment for the stand and offered to waive the FedEx costs since I paid for assembly initially. That would have been great customer service already, but to go a step further, Luca called me back and said they would put it on a truck and deliver it that same day. Such a great experience!

Showed up on time, completed the work efficiently , made no mess and left the room perfectread more

Zanzano Woodworking did a fantastic job. We wanted some built-in bookshelves in our entry hall and…read more, after reaching out to another unnamed contractor who told us they were too busy to take on the job, we reached out to Zanzano who responded immediately. We explained what we wanted, got drawings, an estimate, a visit for measurements and the shelves are now installed. They look great. I highly recommend Zanzano Woodworking. As a matter of fact, I plan to hire them again to build some more shelves for us in our home office.

Had custom built-in bookshelves installed in my home office. Short review: exceptional…read morecraftsmanship and service, definitely recommend. Michael was professional and friendly when taking measurements and putting together an estimate, and then delivered the work on the scheduled he promised. His team (Mike and Angel) did a great job with installation and painting. They fit the shelves perfectly into the frame of the window, and reincorporated the molding top and bottom.

Good experience with Chimney Needs USA. Pros: prompt scheduling, friendly technician, competitive…read morepricing. Cons: cleaning could've been more thorough, outdated equipment, lacking inspection report detail. Room for improvement, but adequate service.

Victor fixed an old damper for us. He was quick, courteous, and reliable. Will use him for…read morechimney services in the future!

They are wonderful. They were clean, knowledgeable and friendly. I got a text telling me when…read morethey would be here, I did not have to wait hours at home. They did not try and sell me a new chimney liner or have me do unnecessary repairs. We discussed my upgrading my furnace. I have had rotten experiences with several other chimney cleaners over the years that I had not cleaned my chimney in 20 years. I will use them every year and if I ever need chimney or fireplace repairs I will call them.

Never got around to inspecting my chimney prior to purchasing my house, so wanted to go ahead and…read moreget it checked out before using it. Researching online, Chimney Sweepers was probably the only company that had consistently good reviews. They were also able to come quickly which was nice. Price for a camera inspection--which I wanted to err on--was on par albeit a bit high to me. On the other hand, before to pay more to get something done right (especially when it comes to your house). The workers were on time and did a good job. In addition to the camera work, they checked things out on the roof as well. They worked independently, got everything done quickly, and the company followed up afterwards with video too. Can't ask much more from a niche contractor. Would hire definitely them again if needed in the future.

The installation went very smoothly. When we didn't love the way it looked they replaced it with a…read moredifferent set at no cost . Incredibly accommodating

Excellent experience from start to finish. We had a difficult project due to the space constraints…read moreand what we were trying to accomplish, but Ken explained everything very thoroughly, no rush or pressure, took his time and educated us. Jason spent over an hour with us sketching out exactly where all everything would go to fit among a lot of other components. The guys who came out (I forget their names, sorry) were great. Explained everything, careful, and did a great job. Super happy with the finished product. Thank you, KJB!

I initially had a positive experience with Taconic Fireplace based on a friend's recommendation…read more The installation and communication were satisfactory, and they addressed my few concerns during the process. Being in the construction field, I had a few concerns with the install and they assured me not to worry. they made sure that I understood that if anything happened, they would return to rectify the issue. When I reached out about a leak less than a year later, they mentioned fixing it but... with a 4-month delay and offered that I could hire a local roofer if I would like. I asked if they could cover the cost of a local roofer, given it was their work. Unfortunately, the response was a firm refusal, citing the minimal nature of the leak and its unusual occurrence. Their email to me: "No I will not cover the cost of a roofer. The leak is minimal and more strange it hasn't started since the beginning. Is this happening every so often or only on very windy and heavy rains or because snow is sitting up there." Should leaks only happen on rare occasions during specific weather conditions after a woodstove is installed? In my opinion, any leak for any reason, needs to be dealt with immediately. I had anticipated better service, especially from a recommended and seemingly kind company. It appears their commitment to quality diminished after the payment was made. I hope they address these concerns and prove themselves as a reputable company. I will update this review accordingly. Update: I received the following message from Michael the day after posting my review: "I appreciate the 1-star review. Why don't you call me and talk to me like a man before going on the internet and crying to everyone. 845-661-5148." Grateful for this last message, as it gives me further insight into the nature of the person/company I was dealing with.

We recently had fireplace doors installed. The whole process was very easy and efficient…read more We were provided with many options, with the salesperson (Dan) helping us to make the best choice for our fireplace. He was very knowledgeable. The installation by Michael, one of the owners, was professional and precise. His expertise lead to a perfect installation. There is no reason to go anywhere else.

I recently decided to have a gas log effect fireplace installed in my living room…read more I was recommended by a friend to contact Victor at Westchester Fireplace to visit my home and suggest the types of product available. I chose a multi tier adjustable gas flame product with remote control, and the price quoted for the entire unit and installation was extremely competitive. The installation was completed speedily and efficiently by an experienced professional and I am very satisfied with my purchase.

Like many others have mentioned, I would advise not to do business with this Company. Here is my…read morestory. I called this morning at 9:30 AM and left a message that I was interested in a gas fireplace insert. Since I did not hear back for a couple of hours (which itself was a bad sign), I decided to visit the showroom. My mistake. When I arrived, the door was locked so I rang the doorbell which looked to have an intercom and a buzzer which would allow the door to be unlocked from inside or have someone say they were coming to let me in. I waited for a couple of minutes but I did not get a response. I rang again and again didn't get a response. I tried to open the door thinking the buzzer might be broken but that the door might have been unlocked. I looked at the signs and confirmed that the showroom was supposed to be open. At this point, I was thinking that I drove 20 minutes to the showroom only to find it was closed. After waiting for another couple of minutes, I tried ringing a third time. I thought I might have heard the intercom or the buzzer so I tried to open the door. All of a sudden, the door flew open and I was confronted by what can only be described as a deranged man with a face contorted by anger. He got up in my face yelling at me to "stop shaking my door." Before I could even get out a single word explaining to him that I had been waiting for 5 minutes and was a customer just trying to visit his showroom, he screamed at me to "get the f/k outta here." I actually thought he might get violent. The entire episode lasted for less than a minute. He actually did me a favor by yelling me at to leave. If you are reading this, you too should listen to him and never enter the store. After reading some of the online reviews, I'm assuming this person is Victor, who has been variously described as unreasonable, obnoxious, condescending and rude. I can only add that the person that confronted me was an angry, miserable person with psychological issues. I can't imagine the headaches someone would have if they did purchase anything from this Company and had to deal with this person.