To Whom It May Concern,…read more I am writing to formally request an immediate escalation and a call from the district manager responsible for the Lowe's Brokaw store regarding an ongoing, unresolved kitchen project and three mis‑scoped appliances. After a flood in our home, we began a kitchen project with the Brokaw store. From the start, the experience has been extremely frustrating. There were incorrect measurements, incorrect scoping, delayed installation, and months later our kitchen is still not completed. Despite our repeated attempts to move the project forward, we have not received timely, coordinated support. In addition, three appliances were incorrectly scoped and sold to us as part of this project. We have tried several times to return these appliances through the store, but we have been repeatedly given conflicting information and "the runaround." No one at the store is willing to take ownership of resolving the situation or clearly explain the path forward.

Customer service is one of the qualities I value the most about a business. I have always…read moreexperienced exception service at this Lowe's. Whenever we've come in to look for something, I have had no problem finding an employee to help me. They are very willing to walk you through this huge warehouse to find exactly what you're looking for and are knowledgeable to recommend solutions if you are not sure what you need. Shout out to Oscar for going above and beyond today! I came in for something that was supposed to not be available, but he went out his way to procure one for me! Thank you so much!!!!! Love how much stuff they have at this store as well. Besides the usual that you expect at a hardware store, they literally have everything else! Flowers, decor, dog beds, puzzles! Pro-tip: you can use the app to look up what you need and see which aisle it's in!

Great customer service! (Thanks Darius!)…read more Great selection of tools and ready to bake pies! Deals here and there.

I was looking for drywall screws to fasten a bookshelf to a wall at my new apartment. Nick was very…read morehelpful in figuring out what I needed and recommending products.

Don't ever come here, you've been warned. You will wait in line for an hour only to discover that…read morethey don't restock anything, ever. Best of luck to you.

Great place to shop wether you are a gardener or just a handyman. Grate variety and friendly staff…read moreready to help... ( just like in the good old days ) ... If you are really smart load down their app For regular discounts and a bonus Birthday gift ... what else do you want

I noticed a lot of bad reviews but I love this HD near me. I've ordered things online after…read morelooking in the store. I know parking gets busy on weekends, that's why i go weekdays, early. Great selection and fair prices on tools, appliances, wood, doors, etc... Also can get pro level power tools here--that's why there are so many professionals going here daily to get tools, parts, accessories, and materials for their jobs. Customer service has been excellent for returns as well.

Picked up a few items from this store last week... LED bulb replacement for my ceiling fan light…read more(adjustable white), fly traps of various kinds (from liquid bait to sticky traps, eager to get rid of these pesky critters), heavy duty swiffer dusters specifically for pet dander (cuz, ya know, the cuteness overload of my bunnies comes with a price). Just a bunch of random stuff I needed, conveniently available in one place, the Home Depot near the great mall in Milpitas. Finding what I needed wasn't difficult, as I'm familiar with the general area for different products. I did ask an employee for help to confirm the size and type of bulb I was looking for, and he not only confirmed, he offered to help me carry my desired merchandise to the front register, as he saw me carefully balancing a stack of items in my arms. I truly appreciate the effort. Self checkout was a breeze as usual, minimal interaction with staff needed, and I was in and out in no time.

I love the service and convenience of this store and hate making the billionaire big box owners and…read morethat bald guy at that online place richer, so I shop OSH first. They've really honored the tradition of the former Orchard Supply Hardware. I try to make this my first stop when looking for hardware items and avoid the big box stores. (At least as my first stop, more on that..) The challenge I have is that about a third of the time, I won't find what I'm looking for here and have to look elsewhere anyway. I love, though, how there are knowledgeable people working here who are genuinely interested in and available to help me. Their stores are a nice, manageable size (I don't feel like I need a roadmap to get around them, like the big box guys.) Plus there are often liquidation deals and sales that make things enticing. If you support local retail, as I do, I recommend popping into your local Outdoor Supply Hardware next time you need a hardware item!

IMHO Again, I was…read morelured into the store for the advertised 20% Senior discount on this particular Wednesday. I don't pay full price unless I can't do without! I specifically came for some zinnia flower seeds, and they had a great selection of Renee's Garden seeds. I picked up 5 packets and then headed out into the garden section to see what else might pique my interest. I saw some colorful plastic and durable pots in various sizes. I couldn't figure out the gallon sizes of the pots even when looking at the price labels. Instead of gallon sizes, it gave inch measurements. Oh well, I guess I'll have to eyeball it. At the register I reminded the cashier about my senior discount, and he asked for my phone number. None of the numbers worked (even though they have in the past), so we resorted to using my husband's number. The store was festively decorated for Christmas, and I might come back for some cute lawn decorations, when they are discounted after the holidays! LOL Can't wait to sow my zinnia seeds for next year's summer blooms!

This afternoon with a long list we ventured to Home Depot. Not only was this my best experience at…read moreany Home Depot, it was one of my best experiences this week! The people seem so nice here and especially a lady called Maria. She helped us load some giant bags of soil and pushed one of the carts to a very nice cashier. Then, she helped us put to the car and helped load everything. She was absolutely amazing!!! I would be happy to come back and see such happy people. There has been a huge change at Home Depot and anyone who hasn't shopped here for a while, I absolutely recommend you try shopping g here again!! Maria, thank you so much!! You are an absolute credit to Home Depot company!!

Had a great experience today at the Santa Clara Home Depot! Honestly, your visit can depend on who…read moreyou get, but the guy who helped me went above and beyond. We not only got everything I needed (salt for pool and particle board for a project), but we also had a fun chat about the 49ers -- made the trip way more enjoyable. Staff like him really make a difference. Definitely made me appreciate the service here!

Since I have been in quarantine I have been doing home repairs at my house. I lack tools so I came…read moreto Roby's warehouse and I bought a large number of tools for a very affordable price. He is like a mini Home Depot and Lowes but better.

This is a great place to go for reasonably priced tools!!!.... they have everthing from TARPS to…read morepower tools!!!!

I was shopping at this location on Sunday, March 15, 2026 around 3 PM. I was looking for a steamer…read more I approached the manager and she was already busy with another customer and she politely helped the customer and helped me at the same time. Her name was Casey. Very well polished uniform was neat. Her store was very organized and clean, and she was very approachable and professional. I can't say enough of how great she was. I just got nothing but great energy from her. As I said, she was helping numerous customers out and did it with ease.. They had a great selection of numerous products and the value and prices were reasonable.

Helpful friendly staff, came in to purchase a hose reel asked for assistance because item was on…read morethe top shelf didn't catch the gentleman's name I'm assuming he was the manager on duty but he offered me a water as he got my item off the shelf all in all very pleasant experience, thank you again kind sir

I want to express my gratitude to Owen in the paint department. Not only was he quick to ask me if…read morehe could help me, he was courteous and polite. His service was prompt and when we finished up with my order, he thanked me and promptly asked the next customer if he could help them. Owen's professional approach was so enlightening and refreshing! He could be a great role model for new employees and those who could benefit from some customer service coaching. The Management at the Story Road store are clearly working hard to improve the level of the personnel in the store. My husband and I shop this store regularly and the staff improvements are clearly evident. Keep up the great work Story Road!!! Kim Chavez 408-726-3917

Since buying my home, Home Depot has been one of my favorite go-to stores for all my home…read moreimprovement needs. So, I was extremely disappointed today when I placed a mixed order--half pickup, half delivery--and the app failed. When I arrived to pick it up, the check-in button didn't work, so I had to call Customer Service to assist notify the staff. (Also letting them know about the bug on the mobile app) Once the staff member finally brought out my order, she treated me with complete dismissiveness; letting me know that she didn't receive any notifications. When I explained the app glitch--as if my half hour waiting in the car was some cosmic insult. Customer Service, thankfully, was fantastic--kind and responsive--so it's a shame the store experience was so dismal. I hope you fix this before your reputation--like your app--completely crashes. Why 2 stars instead of 1? Well, the customer service associate was exceptionally attentive, professional, and most importantly she did her job time 10. There's room for improvement Home Improvement.

As soon as you walk in the door there asking what you need. Service is on point. Im in and out of…read morethere fast.

Fast service, sales person was knowledgeable, parts in stock, great selection. It's a breath of…read morefresh air to walk into a business, & have the employees eager to help solve your problem, and not scatter like cockroaches when the light gets turned on . Top notch.