Do not recommend
I was seeing Roxanne a few years ago. My husband and I started fertility treatment at the same time and it was suggested by my Dr to no longer continue treatment. I started back up with Roxanne earlier this year and when my busy season for work came up, I went to another tech in the meantime (all of May, June and up until the first week of July) because she told me how important consistency was. During my last session with the last tech a few weeks ago, she absolutely ruined my skin and I ended up in the ER due to severe inflammation and irritation on my skin.
I knew Roxanne was the best option moving forward and even moved my own clients, so I could get in and see Roxanne and make this consistent again with her. I told her I was committed and permanently moved clients, so I could continue seeing her. I have come in when I had a bad back and she even suggested cancelling my appointment when my back first went out.
I went back and looked at our texts:
March 27 - my back was bad and she is the one who suggested cancelling, so I did
April 15 - I let her know the day before that there were personal matters I was dealing with, with my grandma. We rescheduled to the 23rd and I woke up with the flu that day and I paid the cancellation fee
Today, I woke up extremely sick. Unfortunately, I work with kids and I am sick often, so I have to reschedule sometimes. I've always paid the cancellation fee and have rescheduled as needed, when needed. Apparently she doesn't care about anyone's health and the spreading of illness and terminated me as a client today "because of too many cancellations", as if I hadn't just paid her the cancellation fee.
As a business owner, I think it's ultimately up to the clients on consistency and their schedule. If they're willing to spend the money and have breaks in between treatment, due to personal or health matters, it's not up to the technician on if that client is a good fit or not, especially when that client is apologetic, pays their cancellation fees and was getting treatment when they couldn't see you. read more