Uber Eats order - ordered two Roti bowls and one came garnished with a fly in it. Also forgot to give sauce for both. Hopefully, Uber Eats refunds me. Throwing both out! read more

Roti - Mediterranean Near Me - Oak Brook, Illinois

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A Tough Review to Write for a Long-Time Favorite It genuinely pains me to write this review, because this has been one of my favorite quick service restaurants for quite some time. I used to come in at least once a month--sometimes more--and the food has never disappointed. I absolutely love being able to build my own cauliflower rice bowl, and the pickles? Out of this world. Seriously. I could go on and on about the food -- it's fresh, flavorful, and consistently excellent. That said, my recent visit was a letdown in a few ways that I hope are temporary issues, because I really want to keep this place in my regular rotation. There was a new team member behind the counter who built our bowls, and while the food was (as always) delicious, the customer service fell noticeably short of what I've come to expect. We weren't greeted when we came in -- something that normally adds a warm touch to the experience -- and the staff member seemed to go out of her way to say as little as possible. She wasn't rude, but she definitely wasn't friendly either, and that subtle disconnect made the whole experience feel a bit off. Even more concerning was the overall cleanliness of the dining area. The restaurant is in real need of a deep clean -- tables, benches, and chairs clearly hadn't been wiped down in some time, and the beverage station was in rough shape. There was dried syrup stuck to the front of the dispensers, hard water buildup around the counter area, and the fruit juice dispensers weren't circulating. My husband always gets the juice and actually had to go dump his out and switch to soda because the flavor was off. From the amount of sediment at the bottom of the container, I honestly wouldn't be surprised if it had started to ferment. Also worth noting: the light fixtures are dusty and in need of a good wipe down -- just another small detail that added to an overall impression of neglect. Another ongoing frustration: please consider getting into the habit of asking if customers would like a receipt. Your rewards program requires one, and it's often a hassle to interrupt a meal and ask for a reprint after the fact. It may seem like a small thing, but for loyal customers trying to earn rewards, it does make a difference. I'm giving three stars today -- and that's solely because the food is still excellent. If I were judging on food alone, this would be a solid five-star review (and that says a lot because I rarely give fives). I truly hope this was just an off day, and I'll definitely be back to check. If the cleanliness and service return to the level I know this place is capable of, I'll happily update this to five stars. read more

Yikes this place is dirty! Watched 2 people walk out without ordering after seeing the unsanitary conditions. Only 1 person working there who was rude, unprofessional, and unclassy. She was a teenager who took the order, put the frozen shrimp on the stove, and took payment all without a hand wash in between. Pretended to go to the bathroom and left without ordering & went next door to Chipotle. Seriously you're much better off wasting your money there. read more

I will not be back. The only standout was the pita chips. Meat was dry, rice was dry, the savior in my bowl was whatever sauces/hummus I chose to moisten up the rest. read more

Falafel was excellent, fresh, flavorful, and perfectly seasoned. Overall, the food was great and tasted authentic. The place itself was also clean and well-kept, which made the experience even better. Definitely a spot I'd come back to. read more

Ordered from here a couple times for my lunches at work and the sandwich I ordered was absolutely amazing!! The chicken was perfectly tender and the special spices was something i wasn't expecting to be so good. I was very pleased to see that its actually close to where I live. My parents visit from out of state once in a while and Im usually in charge to find a place to eat. This will be a place I'm recommending next! read more

Food was fresh and restaurant was clean and welcoming.Eat here often and never disappoints read more

Roti - Build Your Own Salad - Mediterranean Near Me - Oak Brook, Illinois

Absolutely horrible. Food so dry you literally can't swallow it. What a waste of money. Straight into the garbage. Never again and I will be sure to tell everyone I know. read more

I really want to say that I ordered the wrong thing or perhaps I'm just not the right target market ("Fast Casual"), but I ordered the Classic Pita with falafel and it just wasn't good. Falafel and bread both were dry as a desert, crusty, and flavorless. Toppings seemed like precut/shredded Food Services of America quality--if you've all had packaged salad mix carrots you know the flavor I'm talking about. I would have given one star but Customer Service was good and place was clean. read more

The chicken was burnt completely black. Small chunks of inedible black "chicken" was mixed in to our meals so much we couldn't eat around it. We all had to throw our food away read more

Roti - Mediterranean Near Me - Oak Brook, Illinois

Food is good not bad at all. However would like to try it on a weekend when it's busier and the food is maybe warmer. I don't know i'm kind of half-and-half here. Definitely will try it again. The food was good. The pita bread was soft in the inside, but it was hard on the outside. So I feel that it wasn't made fresh. I really want to like this place. I really want to give it a second chance, but I am not sure. read more

Roti - Steak and brussels sprouts bowl - Mediterranean Near Me - Oak Brook, Illinois

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Went at 2:30 on a weekday, food was old and felt like it had been out since 9am. Got pretty sick after we ate here, one employee in the whole place, he could've cared less that we were there, he was literally eating in the dining area as people were coming in. steak was legit rubber, maybe it was chicken, maybe?? I would pass hard on this place wonder how many others got sick that day.... read more

Staff was friendly but it did have a smell I wasn't fond of. The menu looked great but I wasn't impressed with the food. Had a decent taste but meat and rice were dry. I did go later in the day towards closing so I'm guessing that's why. I would try again maybe during lunch. read more

This place is absolutely delicious. I have only ordered delivery from here and it's always a seamless process. I've had a few of their bowls and pitas, so I've noticed that the menu seems to change every so often. I actually appreciate them changing it up! read more

Roti - The Explorer Bowl - Mediterranean Near Me - Oak Brook, Illinois

The service was great and the only reason I am giving this place one star. However, my veggie pita meal was beyond awful. The pita bread was as hard as a rock, it could not be consumed. The pita chips inside of the pita wrap were also stale. This is not a surprise, most suburban Roti locations do not compare to the old downtown location pre pandemic, but this was down right awful. If customers cannot at least order a pita meal with a fresh pita it should not even be a menu item. It was awful. read more

Hello Roti. Did not think I would care for the Mediterranean food - Got that wrong, Bob. Roti is basic food prepared properly, and will not kill You. I really enjoy this place. The servings are larger and reasonable. Give this place a shot, You will not regret it. read more

This was my first time at a Roti. Service was very friendly and there was plenty of seating. I made up my own salad bowl. The steak is spicy but the chicken and other items were bland or just not a taste I care for. If you want to taste the sauces on their own, as first-time customers may prefer, make sure to tell them not to layer them. I like the concept and I am sure others like it but it was not for me. read more

The food is very tasty, I ordered the falafel pita sandwich because I didn't know what to order. The pita was airy, like a special light version and it was a light yellow. The salad and sauces where excellent and I want to go back again, excellent counter food, restaurant quality and different! read more

This place is a joke. I wish I would have taken a picture of my delivery on Doordash but it went straight to the garbage. The veggie roasted salad had 1 piece of broccoli and 1 small pepper, both burned and the kale was very skimpy, salad also had no couscous. Even worse, the kids "chicken bowl" looked like a measly left over cold and old food with some grains of old stale rice and a few pieces of leftover looking chicken. Food was cold and stale. I really can't believe this place is open for business. Not even deserving of 1 star really. Shameful. read more

Love the food and concept. It is quick and easy but super delicious. They have new things on the menu every so often which is good to add variety. I eat it about once a week. Highly encourage everyone to go. Everyone that works there is very nice. read more

My wife and I ate here last week. The staff was friendly and helpful. But after paying for our food, I went to the drink dispenser to get water and there was a strong smell of sewer gas in that area. The food smelled fine, but even at our table we could still smell this terrible oder. My wife had a chicken pita-like sandwich and I had a bowl A few hours later my wife started feeling sick and ending up getting sick. She kept belching from the food. I did not get sick but ended up with a bad headache. Needless to say, we won't be going back to Roti. We did not mention this to the staff (the Oder). read more

Terrible place to eat. It's very dirty inside, food looks unappetizing, salad greens were looking old, chicken was burnt , minimal number of toppings, and even they look like they were prepared two days ago. This chain used to be the best for healthy lunch, now it's not worth money to spend. read more

Used to love this place downtown. Great food, huge portions, great staff. Just ordered takeout for the first time from this Oak Brook location and it was HORRIBLE. Walked in to literally no employees. Found my bag just sitting on the counter. Got home and the proportions were literally laughable. There were 3 tiny crumbs of chicken, that's it. I ordered three sauces with my bowl...there was not one. Never going here again. read more

Terrible portions cold and got rod of the spicy lamb meatballs really has gone downhill

My original rating should have been 3 stars... Can't seem to edit official review so adding an updated review. Please see my original review for details. read more

Roti - Mediterranean Near Me - Oak Brook, Illinois

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Ordered Flip the Bird for $9.50. Pita on the side is free. You can't substitute ingredients unless you build your own bowl for a higher price of $12.50. Chicken was a bit burnt, but the flavors were pleasant. Nice mix of veggies and the sauces have bit of mild spice with sweetness. Raisins are included so beware. Place was decently clean, staff friendly, good atmosphere. read more

Roti - Flip the Bird with Pita on side - Mediterranean Near Me - Oak Brook, Illinois

Pros: only good for lunch. Cons: no music, staff seems bored out of their minds- no connection or engagement, food did t seem all that fresh... Maybe I need to try another location? I don't know wasn't the best. read more

I've gone to this Roti 3 times as it's the only one close to my house. First time: out of steak, salmon, cauliflower, pickled onions Second time: out of falafel, spring mix, cauliflower rice Third time: out of steak, red shug sauce. All 3 times were early evening, well after open and well before close. I can get behind needing to wait for proteins because they need to cook - but they were just out entirely. this place is 0 for 3 and all 3 times missing some pretty basic items. read more

I had a steak rice plate with red Shoug (their hot sauce). The food was good and tasted fresh though nothing really was outstanding or crave-able. In fact, without the hot sauce the steak was kind of bland and dry. With so many other options in the area, I'm not sure I'll be back anytime soon. read more

Roti - Mediterranean Near Me - Oak Brook, Illinois

I've ordered from here twice although I used to go regularly. They give less and less food and this time did not even give me the pita that comes with it, the sauces, and its more expensive then on the website so they can avoid losing money. read more

As soon as we walked in. It smelled like horse shit. Literally. The garbage by the entrance was full and reeked. We were the only ones there. Dined in. And once we were trying to find a table to eat, noticed all were dirty. I started looking around and behind the counter (kitchen) they had boxes on the floor. Mess everywhere. Only 2 people working. Will never be back. Couldn't even finish eating bkz of the nasty smell. I loved Roti. A couple after us even decided to eat in their car. This is how messy this restaurant was. Honestly trying to finish our food was a mission, realizing how messy this place was. But we had just spent 35. read more

I used to love Roti. But now they have eliminated chicken breast meat, couscous (which was really good) and some other options. My rice bowl was dry as there was a tiny drizzle of sauce and the tiniest melon scoop of feta. I am not a fan of dark chicken meat and I don't like salmon. The carrot topping was not curried and the red cabbage used to have a kind of dressing, so that was also dry and bland. This is no longer one of my go to places. Bummer. read more

The customer service is non existent here. These people really hate their jobs. Food isn't all that great, the chicken is overly cooked and smells gross. Not worth your money. read more

This was our first time at Roti, and it was very good. The downfall was that the line was out the door and barely moving at lunch time. Everything we had was delicious. We weren't familiar with the sauce options and the woman who was serving them wasn't really sure how to explain them or make a recommendation for the meat that we chose. The pita they offer at the end was also to small because it was so good read more

Roti - Mediterranean Near Me - Oak Brook, Illinois

I tried to use the group order function on the site, which didn't save any responses from the people I shared it to. annoying, fine. I placed an order online and was charged for it, then go to the store to pick it up. the order is not ready, because it's not in the system, despite charging my card and confirming that I was at the correct location. Manager was super helpful in triple checking it wasn't in the system, and then getting the order together quickly and making sure I had everyone's order. she is the only reason this isn't a zero star review. what is the point of having a website if your customers can't use it??? read more

We stopped here on the way back from OHare, and were so glad we did. Roti offers a great selection of fresh food, which is just what we needed after days of exhausting travel. The menu offers wraps, bowls, salads, and even pizzas that are inspired by Mediterranean flavors. Their options are highly customizable and the person behind the counter helped us navigate all the options. All the options are great if you are coming with a big group with varying dietary preferences or with kids. Food was ready super quick too! I highly recommend this place as a pitstop not far from interstate/tollway if you are looking for a fresh and delicious alternative to fast food. read more

Wow!!! Been trying to find a place just like this. Delicious food and great big portion sizes. I built my own bowl and got to pick so many toppings and 3 sauces! Will definitely be back!! read more

Roti - Mediterranean Near Me - Oak Brook, Illinois

This place is really good! I tried the falafel and chicken (separately) in a bowl with veggies and it was very tasty. Both the chicken and falafel were very well seasoned on their own but I love sauce so I eat my bowl with a red chutney type sauce and a yogurt tzatziki sauce. To me the sauces take the meal to another level. I strongly recommend that you don't leave this place with out getting the sauce. I also tried the pita bread and chips with hummus which I wasn't crazy about it. It's not bad just standard. Still, definitely give this place a try and don't forget the sauce! read more

I ordered a chicken plate to go and when I got home I couldn't believe how burned my meat was ! It was literally black ! It was way over done and dry ! Not appetizing at all! I couldn't finish my meal ! I wasted my money and threw everything out after 3 bites ! It's was not edible ! I can't believe they don't even realize how badly burned and over cook the meat was and still plated my meal! They just don't care ! Very disappointed and will not return ! They need to know how to cook before they even work at a restaurant dealing with food! That poor chicken had seen better days ! Will never come back again ! read more

Roti - Burned overcooked dry meat - Mediterranean Near Me - Oak Brook, Illinois

Haven't eaten at the restaurant but order delivery frequently. The food is great, affordable and healthy.