I walked into Roti determined, bound and convinced that I was going to like it. I wasn't quite sure what to expect. Based on the website, I got the vibe that it was like Chipotle, but with a mediterranean flair.
Okay, that sounds like fun.
Problem is, in the ordering area there are way more choices than Chipotle, and neither the menu, nor the folks working there seemed to have the process down. There's a nice girl who tries to help people understand the menu and ordering process but she only ended up confusing me.
You start by deciding if you want a sandwich, salad or rice plate. I went with the rice. Then you choose your meat. That's when things get confusing. I think one factor as to this is the differentiation between a topping and a side, and what you are charged for vs. what you are not. Problem is, everything is next to everything else with no indication as to what is what. Nothing is labeled.
Choices start flying at you and the people who are trying to put things on your plate aren't explaining what your options are. Someone asked me if I wanted grilled vegetables. I guess that was a side, but it seemed more like a topping. I later found out this was a side. It just happened to live next to the meat.
You then walk by the falafel, which is not a side or a topping. You can get it as your main ingredient instead you want to, or order it as a side side, but then you have to pay for it. None of this was explained. You also pass by hummus, which is a side, not a topping. But judging by the tiny amount you get, I don't think it counts as anything.
Then you get to the sauce station. They had six of them, unlabeled in unassuming squirt bottles. I had no idea what I'd want. I decided to get Roasted Red Pepper because that's usually pretty consistent. They offered no tastes or descriptions. The guy rattled off the names super-fast because he wanted to get me through. Then he squirted a pile of it randomly on my plate. Is that a side now too?
Then you get to the sides and toppings area. No labels. No explanations. Just a bunch of pans of things I had to ask about. The woman told me I had one more side to choose. I didn't realize I'd chosen any at that point, but the rice it, right? I tried the Spanish eggplant, because the world stopped making sense. Up is down. Left is right. Toppings and sauces are sides. Sides are sauces. I needed to sit down.There were also pans of cheese, olives and onions. All of which are considered toppings. I wasn't offered any of them.
She asked if I wanted anything else. Terrified, I asked for a side of falafel. This caused chaos and disruption as the falafel was located way back by the meat and she had to go through other people to get it.
After I paid, they handed me a cup, my side of falafel, and the plate that had been passed through the hands of about 11 people by that point. I asked for a tray because despite my ordering 3 things, I only have 2 hands.
They don't have trays.
The plate ripped on the way to the closest table, but there were no disasters.
The meat, all 5 little strips of it, was chewy, but well-seasoned.
The hummus was about as good as you get in the grocery.
The vegetables didn't really seem grilled. Their level of cooked-ness seemed to vary depending on each piece. And all of them were cold to luke warm. I can't tell you what they were because they were machine sliced. Definitely carrots and beets. There might have been cabbage or brussels sprout leaves. Not sure. No explanation except to say that the vegetables change seasonally.
The red pepper sauce was as expected. Imagine the last red pepper anything you had.
The Spanish Eggplant was cold. I expected hot.
One surprise was the falafel. It tasted nothing like falafel, but something from a carnival; a cross between tempura vegetables and a corn dog with none of the crumbly consistency falafel normally (and is supposed to) has. The flavor was just from the oil, but it still came off tasty.
For all that, I paid about $14 after tax. Was it worth the money? Not so much. The servings were skimpy at best, and the quality just wasn't that great.
About 3/4 of the way through my meal the manager (a white guy, running a Mediterranean restaurant...actually, come to think of it, nobody in the entire place, customers and staff alike, looked to be anything close to Mediterranean. Guess that should've been a red flag, huh?) came over and asked me how everything was. I told him it was ok. He didn't like that answer and tried to convince me that it was better than it was, but I wasn't interested. He didn't make an effort to make it better, just talk it up.
I went to refill my drink after I finished eating, grabbed a lid, which didn't fit the cup correctly. I struggled trying to get it on, and eventually the cup caved resulting in a free shower for both me and everyone within a three-foot radius. Awesome.
Sorry Roti, but I don't think I'll be back. And if I do, I hope you buy some trays, man! read more