Very, very disappointing experience with Conicelli Toyota while trying to get the A/C fixed on my…read more2016 Toyota Land Cruiser. This was my first time there and it will be my last. (one star as you can't have ZERO) The A/C was blowing warm air and the compressor was not running. Before bringing the vehicle in, I had already checked the A/C code (B1423) and believed the problem could be the pressure switch. I informed the service manager of the code and my suspicion when I dropped off the vehicle. I could not safely perform the work myself because the A/C lines are under pressure and I do not have the tools or equipment to recover and recharge the system properly. I was told the pressure switch was working, the compressor was fine, and that I should drive it for a week or two to help find a leak. That explanation did not make sense to me because the compressor was not running and the A/C did not work. They wanted me to pay over $300 for checking and refilling the A/C, which I refused because the issue had not been resolved and they had me waiting for 6 hours. I also asked to speak with the manager and the mechanic, but neither was available when the vehicle was returned to me. I was assured that the manager would call me the next day, but I never received a call. Before leaving, I check under the hood and noticed that a wire harness near the radiator fan had been left loose and the cover for the positive battery terminal had been left off. I took pictures and brought it to the service representative's attention before leaving. Ordering the A/C switch from Toyota would be over $300, but I was able to buy the same type of switch on Amazon for about $13. I later took the vehicle to Havertown Auto. Josh used the switch I had purchased, recharged the system, and the A/C started working properly. He also installed new tires while the vehicle was there. Everything was completed in about 2 hours. I was disappointed with the diagnostic work, communication, follow-up, and disrespect for my car and my time at Conicelli Toyota. As I said before, not going back again.

After a very frustrating start to this deal, I do want to give credit where it's due. Rob, the…read moreGeneral Manager, stepped in, was respectful, acknowledged the concerns, and worked to make the situation right. Once the deal was handled properly, everything suddenly became very simple. The car was delivered, the paperwork was completed in about 15 minutes, and the process was smooth and efficient. Which, frankly, makes it all the more obvious that the earlier chaos and shifting of the deal were completely unnecessary. I will give Ray credit for delivering the car after hours, although it is hard to ignore that he was also the one who changed the trajectory of the deal in the first place. Ultimately, Rob's involvement changed the outcome for the better. I appreciate that he stepped in and made sure the dealership followed through. It was a good resolution, even if it took far more effort than it ever should have.

Everything went great. Nice place, nice people. Friendly, helpful service people…read more Only thing to note is that Hyundai no longer provides car maintenance on leases. This is important to know.

Made an 830AM appointment on.line for warranty service…read more Arrived 830AM ...met immediately by Rashaud the service advisor who was friendly..informative & polite ! Went over issues plus asked for 28.ppint inspection. Waiting area roomy...free fresh coffee....got desk &.plugged in cell...went to.work. Hour later Rashaud came back with few situations needing attention. I.was out in 2 hours ....completely satisfied!! Highly reccommend!!

I had 2 recalls that needed to be taken care of. I like how once you leave the car for service you…read moreget updates via text of the process. The complimentary coffee is pretty good and staff is always very nice! I'm a loyal Kia customer and Scott Kia treats their customers well.

I recommend this specific dealership to everyone I despise…read more I am still trying to determine what is worse. My wife's Kia Sportage or the incompetent staff at this location. We purchased her vehicle from this location in 2018 and it's been a nightmare Freddy Krueger would envy. Within the first year of owning the vehicle the engine had to be replaced. It wasn't long before more issues started. I think we may have been victims to false advertising. The POS car is a hybrid and there's no mention of this in the owners manual. It burns both oil & gas. We've spent countless time and money with all these "tests" they make us, the consumer, run. The first "service manager" we dealt with was actually fired....seems like they may need to cut several more folks loose. I would prefer having mouth breather's from the local Vo-tech school work on our car...they might actually be able to figure out what is wrong with it.. We used to take her car to visit family, but we now prefer taking Septa. At least we know we'll get there. I am close to calling my carpenter and having him remove the floorboard. A Fred Flintstone car would be a significant upgrade than this Kia Sportage from Scott Kia in Springfield. This car has burned more oil than Iraq during the 1991 Gulf War. I'm excited to visit the dealership and voice the facts. Can't wait.

Disappointed - Purchased a used truck and was provided with paperwork and verbally assured that all…read morerecalls had been taken care of. Fast forward a month after purchase and I had to visit another dealer while out of town for a minor fix that I caused. Second dealer informed me that (2) recalls from previous years had not been taken care of. Called sales person at Springfield Ford and she was going to follow up and get back to me. (2) months later, still no follow up. Stil wondering what else might have been overlooked. Buyer beware.

I purchased my explorer and the salesperson was fantastic. Best price. No bs. They have…read moreexclusively have maintained my car. Less expensive than I thought. Great record. Curtesy. Attentive. I rarely recommend but they deserve it

a very good experience bringing my truck always take good care of me and fixing myread more

Sold me a car 2 yrs ago for 19 k wouldnt even let me drive it. Now it's worth 6 k can't trade it in…read moreor anything STAY AWAY FROM HERE

I received false information from the service department about the failed battery and the need for…read morenew brakes. The battery that came with the car was about 2.3 years old when it failed, which is unacceptable for a new car. So, in my opinion, the battery was a "no-frills" battery. I chose not to purchase another "no-frills" battery through Mitsubishi, particularly since they do not offer a longer warranty than two years, which is ridiculous. The service department suggested that I have the car towed to them so they can install their "no frills" brand of battery. I chose to purchase an AMD battery from AutoZone with a 4-year warranty from AutoZone. Oh, the other suggestion was to purchase a device I plug into my garage to help maintain the battery. Say what?! Oh, and drive the car more so the battery connects to the alternator for longer periods. Huh?! At the same time, the service person said I needed new back brakes. The car had only 14,000 miles on it, and I am not a hard driver. My male friend suggested that I take the car to another shop to get the brakes tested, so I did. The female auto mechanic (Girls Auto Clinic in Upper Darby) showed me that I would not need brakes for another 4-5 months. If I needed brakes by June, the car would not pass the State inspection, and I'll get brakes then. It was not an emergency or need for brakes, as the Mitsubishi Service Department had stated. The expense would have been about $600 out of pocket for brakes I did not need if I had not checked with another shop. During such difficult financial times, the Mitsubishi Springfield service department should not coerce customers (women) into receiving services they do not need, meaning lying about the condition of my back brakes, nor suggest that I tow the car to Mitsubishi to get a battery that is only guaranteed to perform for 24 months. So people are expected to replace a battery every 24 months; really?! I think not! So, in general, these auto manufacturers are building cars like the telecommunications industry builds cell phones, which is to fail within two years of purchase. It's no wonder we see so many newer cars being resold when they become too expensive to maintain, so people just walk away from them. I will never purchase another Mitsubishi vehicle, nor will I recommend this brand to anyone.

feb, 2025 I'm still having issues a year later. This company hurt my pockets. I said it the week I…read morebrought my vehicle and I'll say it again 8ms later. Please do not buy any vehicles from this place. They will place you in a vehicle sure. But the results will be costly, as they knew they sold a broken car to me, admitted the fault but still only wanted to go through the cars purchase warranty. Which Is completely messed up. To buy a new vehicle and to have issues the very same week and to be talked to and treated the way I was will never leave my brain this is what they caused to good hard working people. Don't buy here.

Thanks for helping us out. Didn't expect to leave with another car. Thanks to Shy Lyndsay and the…read moreguy took me test driving. We have a lil hooptie quick payoff and was in my budget. LYNDSAY even sat and kept our busy baby occupied.

The entire team was polite and friendly and very helpful. My husband is very excited to have his…read moreAudi Q7 again and Will at Springfield made the process very easy and we were in and out in a reasonable time. Thanks!

The ONLY reason I didn't give them 1 Star is because I believe the salesman did the best he could,…read moreunder the circumstances. I liked the Finance Manager as well. As far as the rest of the experience, read below. I copied and am pasting the exact email I sent to the GM, Mr. Bob Benedetti, who thought so little of it (or me) that he didn't bother to respond. As written in the email, I tried to avoid making this a public issue, but since he didn't respond in almost a month, clearly he doesn't care. This review is titled: "DON'T LEAVE YOUR VALUABLES IN THE CAR"! "Mr. Benedetti, On December 30, 2017, I leased a 2018 Jeep Grand Cherokee from your dealership from (name redacted). While I am very happy with my vehicle and the final terms we negotiated, there are a couple of things that I feel need to be brought to your attention. (1) On a referral from your service department, I visited Mr. XXXX in your showroom about leasing a new vehicle. At that meeting, I informed Mr. XXXX that I had a brother-in-law who is a GM at another Jeep dealer in North Jersey, but to avoid traveling up there, I would give him the business if we could agree on acceptable terms, and I gave him all the information he needed to give me accurate numbers (credit, current lease figures, etc) After consulting with his sales manager, we agreed on a lease payment of approximately $550 for 36 months. Despite our agreement, on the day before i was scheduled to sign, I was told (assumingly at the behest of his manager) that I'd be paying $550 for 42 months. After strong resistance, the terms were then reverted back to the original numbers. I thought it was wrong of them to attempt to "bait and switch" me, but because of the convenient location and the fact that I ultimately got what I wanted, I proceeded with the transaction anyway. (2) This is my real issue. Days after turning in my previous vehicle, I discovered that I left a pair of Maui Jim's sunglasses in that car. I contacted Mr. XXXX on Sunday, January 7th and informed him on my discovery, and that I would be going to the car to retrieve them, since I still had access to it through UConnect. Mr. XXXX granted me permission to do so. After searching the car, including the compartment where I'd left them, I again contacted Mr. XXXX, and requested his help in locating them. After a couple of days without a response from Mr. XXXX, I told him that if those sunglasses didn't show up, that it would become an issue. Because of this ultimatum, Mr. XXXX responded and told me that the glasses were found outside of the car the day I turned it in (almost a week prior) and that the manager who found them was out of the office until the next day. The next day, I came to the dealership and spoke to this manager (I don't know his name, but I assume Mr. XXXX reports to him) and he told me I'd have my sunglasses in the morning because they were on his "kitchen counter". Why would my sunglasses be in his house?? To my surprise, he went on to tell me how much he loved Maui Jim's sunglasses! Unbelievable. I did receive my sunglasses the next morning, but my question is why nobody called to inform me once they found the sunglasses until a week later, and only then because I made an issue of it. I'm sure, with your company dealing with trade-ins on a daily basis, that you see people regularly forget items in their cars. Secondly, is it your company's policy for your employees to take people's missing property to their homes?? I wanted to voice my displeasure, but thought it was better for me to address you directly and privately, rather than on Yelp or a Jeep survey because doing so could damage your company, and particularly those within your dealership who try to do things the right way. I'm sorry for the long email, but I need to articulate everything I needed to say. I hope this letter causes positive change within your organization." Draw your own conclusions...

Horrible everything.. went in with one issue paid a ton of money assuming repairs were done…read moreproperly and they would stand behind thier work but left with the same problem and two others. Great job Jim (service manager)