I highly recommend Piazza Honda of Springfield. Especially Frank Crinite …read more He is the best of the best. Very professional and courteous. Frank really goes out of his way to satisfy his customers. He is always there for you and is very helpful and reliable. I can't thank him and the dealership enough for all the great service that I have received there.

Feels like the Service department really tried to scam me. I brought my car in for inspection and…read moreoil change. they said I couldn't get my car inspected due to the check engine and emissions lights being on. They changed my oil and then made me come back for a completely separate diagnostics appointment. During diagnostic appointment they said they found the problem and fixed it. One day later all check engine and emissions lights on again. I again bring my car in for diagnostics. This was only 3 weeks later and now they find 4-5 find things totaling over $6000. How would it be that they saw none of that on diagnostics just three weeks ago? I brought my car to another local dealership who identified one issue and got everything remedied for $5000 cheaper. I feel taken advantage of. And then they continue to send me messages saying review us as a 10. I worry that in other service appointments I agreed to services I shouldn't have and paid way more than I should have. I will not be going back.

After a very frustrating start to this deal, I do want to give credit where it's due. Rob, the…read moreGeneral Manager, stepped in, was respectful, acknowledged the concerns, and worked to make the situation right. Once the deal was handled properly, everything suddenly became very simple. The car was delivered, the paperwork was completed in about 15 minutes, and the process was smooth and efficient. Which, frankly, makes it all the more obvious that the earlier chaos and shifting of the deal were completely unnecessary. I will give Ray credit for delivering the car after hours, although it is hard to ignore that he was also the one who changed the trajectory of the deal in the first place. Ultimately, Rob's involvement changed the outcome for the better. I appreciate that he stepped in and made sure the dealership followed through. It was a good resolution, even if it took far more effort than it ever should have.

I was referred to Teddy, by my friend. After a frustrating experience at a Nissan dealership, she…read moresuggested I come here. And I am glad I did. I didn't want to play games. I just wanted an affordable option with a 3rd row for my family. I told him I won't play games and I would appreciate if he didn't either. I laid my cards on the table. I told him the lowest I would accept for my trade, which I ended up being offered more for (this is unheard of to me!!!) and I didn't pay a cent more than I wanted to out of pocket. He told me from the start what was possible and what wasn't, which I appreciated. He ended up getting me into a 2026 Toyota sienna, which was my dream mom car. He gave me a great deal on their Conicelli care plan. My monthly payment ended up being a few dollars less than what I had originally signed off on even (another thing I have never heard of). There were no hidden, unnecessary fees. Hands down a great experience overall. I recommend Teddy at this dealership to anyone looking for a no hassle, honest, pleasant experience. You won't find this anywhere else.

Made an 830AM appointment on.line for warranty service…read more Arrived 830AM ...met immediately by Rashaud the service advisor who was friendly..informative & polite ! Went over issues plus asked for 28.ppint inspection. Waiting area roomy...free fresh coffee....got desk &.plugged in cell...went to.work. Hour later Rashaud came back with few situations needing attention. I.was out in 2 hours ....completely satisfied!! Highly reccommend!!

Never again under any circumstances will I use their service department. Rather than write a…read morelengthy review, I will simply state that I reported them to the Pennsylvania Attorney Generals Office and also to Hyundai Customer Service. Be aware that every dealership functions independently and even though they agreed with me and felt I should be refunded they have no control over any dealership. Senior Citizens should be beyond wary of using them.

I had 2 recalls that needed to be taken care of. I like how once you leave the car for service you…read moreget updates via text of the process. The complimentary coffee is pretty good and staff is always very nice! I'm a loyal Kia customer and Scott Kia treats their customers well.

I recommend this specific dealership to everyone I despise…read more I am still trying to determine what is worse. My wife's Kia Sportage or the incompetent staff at this location. We purchased her vehicle from this location in 2018 and it's been a nightmare Freddy Krueger would envy. Within the first year of owning the vehicle the engine had to be replaced. It wasn't long before more issues started. I think we may have been victims to false advertising. The POS car is a hybrid and there's no mention of this in the owners manual. It burns both oil & gas. We've spent countless time and money with all these "tests" they make us, the consumer, run. The first "service manager" we dealt with was actually fired....seems like they may need to cut several more folks loose. I would prefer having mouth breather's from the local Vo-tech school work on our car...they might actually be able to figure out what is wrong with it.. We used to take her car to visit family, but we now prefer taking Septa. At least we know we'll get there. I am close to calling my carpenter and having him remove the floorboard. A Fred Flintstone car would be a significant upgrade than this Kia Sportage from Scott Kia in Springfield. This car has burned more oil than Iraq during the 1991 Gulf War. I'm excited to visit the dealership and voice the facts. Can't wait.

I purchased my explorer and the salesperson was fantastic. Best price. No bs. They have…read moreexclusively have maintained my car. Less expensive than I thought. Great record. Curtesy. Attentive. I rarely recommend but they deserve it

Ibought a 2021 Subaru Ascent from Springfield Ford. Did not realize till I left, the front tire…read morewas low. I filled it from 24 to 33 as tire recommended. In 2 days low tire signal came on again. Then realized there was not a manual in the car. My fault for not checking the glove compartment. Called Springfield. Spoke with Angela who was kind , said her team would work on the issue of no manual and the low tire pressure. Took the car in for a check , no issue found. Just went to tire dealer. Needed 2 new valves on the front tires. I did buy a manuel on ebay for the car. I do like the car Subaru Ascent. Has all the safety issues I wanted. My old 2018 Forester with 67,000 miles was making strange noises. Air conditioner was not always blowing cool air. I see my car on their site for sale. Would not buy it. Never got any more reponse from Angela after 3 more emails. I will never recommend this company for a used car.

a very good experience bringing my truck always take good care of me and fixing myread more

Horrible service center!!!! They tell you they have a shuttle, but don't mention that it can only…read moredrop you off at home , NOT pick you up to come and get your car!!! On top of that I dropped off my car at 9:30 and told them I had an appointment at 3pm and the assured me it would be done by then. Guess where I was at 3:30? Still waiting for my car to be finished. WORST EXPERIENCE ever getting service done to my car! I wouldn't be here if it weren't for a recall!! Save yourself the hassle and go to another dealer for any VW recalls!!!!!!!!

I received false information from the service department about the failed battery and the need for…read morenew brakes. The battery that came with the car was about 2.3 years old when it failed, which is unacceptable for a new car. So, in my opinion, the battery was a "no-frills" battery. I chose not to purchase another "no-frills" battery through Mitsubishi, particularly since they do not offer a longer warranty than two years, which is ridiculous. The service department suggested that I have the car towed to them so they can install their "no frills" brand of battery. I chose to purchase an AMD battery from AutoZone with a 4-year warranty from AutoZone. Oh, the other suggestion was to purchase a device I plug into my garage to help maintain the battery. Say what?! Oh, and drive the car more so the battery connects to the alternator for longer periods. Huh?! At the same time, the service person said I needed new back brakes. The car had only 14,000 miles on it, and I am not a hard driver. My male friend suggested that I take the car to another shop to get the brakes tested, so I did. The female auto mechanic (Girls Auto Clinic in Upper Darby) showed me that I would not need brakes for another 4-5 months. If I needed brakes by June, the car would not pass the State inspection, and I'll get brakes then. It was not an emergency or need for brakes, as the Mitsubishi Service Department had stated. The expense would have been about $600 out of pocket for brakes I did not need if I had not checked with another shop. During such difficult financial times, the Mitsubishi Springfield service department should not coerce customers (women) into receiving services they do not need, meaning lying about the condition of my back brakes, nor suggest that I tow the car to Mitsubishi to get a battery that is only guaranteed to perform for 24 months. So people are expected to replace a battery every 24 months; really?! I think not! So, in general, these auto manufacturers are building cars like the telecommunications industry builds cell phones, which is to fail within two years of purchase. It's no wonder we see so many newer cars being resold when they become too expensive to maintain, so people just walk away from them. I will never purchase another Mitsubishi vehicle, nor will I recommend this brand to anyone.

feb, 2025 I'm still having issues a year later. This company hurt my pockets. I said it the week I…read morebrought my vehicle and I'll say it again 8ms later. Please do not buy any vehicles from this place. They will place you in a vehicle sure. But the results will be costly, as they knew they sold a broken car to me, admitted the fault but still only wanted to go through the cars purchase warranty. Which Is completely messed up. To buy a new vehicle and to have issues the very same week and to be talked to and treated the way I was will never leave my brain this is what they caused to good hard working people. Don't buy here.

The entire team was polite and friendly and very helpful. My husband is very excited to have his…read moreAudi Q7 again and Will at Springfield made the process very easy and we were in and out in a reasonable time. Thanks!

Went to them to try and get a car sales representative James king was very nice and kind they said…read moreor advertised no money down and they work with you bad credit or fair but that's not the case at all you did not work with me and I have fair credit you need to change what you advertise because they want money down and if you're credit is not good you don't have a chance charles young.

Scheduled service 7 days in advance. Couldn't take me sooner. Dropped off car and received no…read morecommunication except from sales offering me 5k towards a trade-in. Twice. Called 6 times over 2 WEEKS without any call back. Finally on 7th call spoke to service. My car was "close to the front of the queue " They had not looked at it at all in 2 weeks. At least they didn't charge me rent for it being there. Wasted $1500 on a rental and I still have to have someone else fix my car.

Horrible everything.. went in with one issue paid a ton of money assuming repairs were done…read moreproperly and they would stand behind thier work but left with the same problem and two others. Great job Jim (service manager)

I purchased a car from this dealership on August 10th. I asked for the extra key and a manuel…read more After numerous phone calls and email. Sept 16th I received the manuel and key. But I had to take my car through inspection in Delaware since this is where I live. I gave them the paperwork and it is now October 8th and I have no title, no registration and no license plate. All that I have been give is the run around. I even had to extend my temporary tag, because Nick my salesman only put down for 1 month. So I had to pay another 20.oo to have it extended. I am so pissed that these people have wasted my time and energy on something that if they knew what they were doing could have taken care of it. When I asked to speak to the manager he sounded concerned but no follow through on his end either. I would not recommend buying a car from this dealership!!

Worst service department I've ever dealt with in over 40 years of dealing with car dealerships and…read moreprivate shops. No concept of time management and customer service. I sat for 4 hours in their waiting room for a task that should have been no more than 1 hour. They had my vehicle for 9 days for a repair that should have been no longer than 2 days. Phone calls went unreturned, could not get status updates on my vehicle. When I finally got my vehicle back repairs that were false were on the bill charged to my warranty including parts that were obviously not replaced. A quick check afterwards by another shop proved this. Their loaner vehicles were a joke. Foul odors, bad tires poor condition. The car I ended up with had expired inspection stickers and registration yet they still gave it to me to use which I was nicely informed about the condition by the local police. All they seemed any good at was making excuses for their incompetence. Very rude counter people and the service manager just stands there and watches, VERY UNPROFESSIONAL!!!!