I just leased a 2026 CRV Sport-L Hybrid through Piazza Honda. Andrew Lim was our salesman contact…read more I also contacted other Subaru and Honda dealers. The CRV was more to my liking. Andrew won my business and loyalty with his honesty, respect, clarity, and dedication. I was in good hands and didn't have to cunt my fingers after shaking hands. When it is time for a new Honda for us, our family, or our close friends, Andrew will be my guy. Anessa in the business office also was wonderful to deal with. I'm a fan of Piazza Honda.

My mom has a Honda Pilot, and she took it in for inspection when she got it back, she didn't know…read moreit was with a huge gap and won't shut and when I went with her to take it back, they treated her us both like shit and talked to her like she was dumb she never ever uses the sunroof and they persisted saying we didn't do it you don't know what you're talking about why would to touch the sunroof she never has and it is their fault it is open and they are trying to charger her $7,000.00 to fix it when it's their fault so avoid this place for your own safety and I will be posting reviews every day since they were so dishonest and horrible to us I will keep reposting this until they fix her sunroof and it will close completely all the way and so she can use it what she wants to they just thought they could get away with is when they saw how old she was and that is the worst thing of all

After a very frustrating start to this deal, I do want to give credit where it's due. Rob, the…read moreGeneral Manager, stepped in, was respectful, acknowledged the concerns, and worked to make the situation right. Once the deal was handled properly, everything suddenly became very simple. The car was delivered, the paperwork was completed in about 15 minutes, and the process was smooth and efficient. Which, frankly, makes it all the more obvious that the earlier chaos and shifting of the deal were completely unnecessary. I will give Ray credit for delivering the car after hours, although it is hard to ignore that he was also the one who changed the trajectory of the deal in the first place. Ultimately, Rob's involvement changed the outcome for the better. I appreciate that he stepped in and made sure the dealership followed through. It was a good resolution, even if it took far more effort than it ever should have.

Very, very disappointing experience with Conicelli Toyota while trying to get the A/C fixed on my…read more2016 Toyota Land Cruiser. This was my first time there and it will be my last. (one star as you can't have ZERO) The A/C was blowing warm air and the compressor was not running. Before bringing the vehicle in, I had already checked the A/C code (B1423) and believed the problem could be the pressure switch. I informed the service manager of the code and my suspicion when I dropped off the vehicle. I could not safely perform the work myself because the A/C lines are under pressure and I do not have the tools or equipment to recover and recharge the system properly. I was told the pressure switch was working, the compressor was fine, and that I should drive it for a week or two to help find a leak. That explanation did not make sense to me because the compressor was not running and the A/C did not work. They wanted me to pay over $300 for checking and refilling the A/C, which I refused because the issue had not been resolved and they had me waiting for 6 hours. I also asked to speak with the manager and the mechanic, but neither was available when the vehicle was returned to me. I was assured that the manager would call me the next day, but I never received a call. Before leaving, I check under the hood and noticed that a wire harness near the radiator fan had been left loose and the cover for the positive battery terminal had been left off. I took pictures and brought it to the service representative's attention before leaving. Ordering the A/C switch from Toyota would be over $300, but I was able to buy the same type of switch on Amazon for about $13. I later took the vehicle to Havertown Auto. Josh used the switch I had purchased, recharged the system, and the A/C started working properly. He also installed new tires while the vehicle was there. Everything was completed in about 2 hours. I was disappointed with the diagnostic work, communication, follow-up, and disrespect for my car and my time at Conicelli Toyota. As I said before, not going back again.

Everything went great. Nice place, nice people. Friendly, helpful service people…read more Only thing to note is that Hyundai no longer provides car maintenance on leases. This is important to know.

Made an 830AM appointment on.line for warranty service…read more Arrived 830AM ...met immediately by Rashaud the service advisor who was friendly..informative & polite ! Went over issues plus asked for 28.ppint inspection. Waiting area roomy...free fresh coffee....got desk &.plugged in cell...went to.work. Hour later Rashaud came back with few situations needing attention. I.was out in 2 hours ....completely satisfied!! Highly reccommend!!

I had 2 recalls that needed to be taken care of. I like how once you leave the car for service you…read moreget updates via text of the process. The complimentary coffee is pretty good and staff is always very nice! I'm a loyal Kia customer and Scott Kia treats their customers well.

I recommend this specific dealership to everyone I despise…read more I am still trying to determine what is worse. My wife's Kia Sportage or the incompetent staff at this location. We purchased her vehicle from this location in 2018 and it's been a nightmare Freddy Krueger would envy. Within the first year of owning the vehicle the engine had to be replaced. It wasn't long before more issues started. I think we may have been victims to false advertising. The POS car is a hybrid and there's no mention of this in the owners manual. It burns both oil & gas. We've spent countless time and money with all these "tests" they make us, the consumer, run. The first "service manager" we dealt with was actually fired....seems like they may need to cut several more folks loose. I would prefer having mouth breather's from the local Vo-tech school work on our car...they might actually be able to figure out what is wrong with it.. We used to take her car to visit family, but we now prefer taking Septa. At least we know we'll get there. I am close to calling my carpenter and having him remove the floorboard. A Fred Flintstone car would be a significant upgrade than this Kia Sportage from Scott Kia in Springfield. This car has burned more oil than Iraq during the 1991 Gulf War. I'm excited to visit the dealership and voice the facts. Can't wait.

Disappointed - Purchased a used truck and was provided with paperwork and verbally assured that all…read morerecalls had been taken care of. Fast forward a month after purchase and I had to visit another dealer while out of town for a minor fix that I caused. Second dealer informed me that (2) recalls from previous years had not been taken care of. Called sales person at Springfield Ford and she was going to follow up and get back to me. (2) months later, still no follow up. Stil wondering what else might have been overlooked. Buyer beware.

I purchased my explorer and the salesperson was fantastic. Best price. No bs. They have…read moreexclusively have maintained my car. Less expensive than I thought. Great record. Curtesy. Attentive. I rarely recommend but they deserve it

This review is related to the service department. We brought our GTI to a different VW dealership…read moreon the mainline for an extended warranty-covered water pump/thermostat leak. They tried to lie to us and say it was unrelated and we would have to pay around a grand to have the parts fixed. We didn't believe them and came to springfield VW who correctly diagnosed the issue as being covered by the warranty, and covered it with no complaints. Thanks to springfield VW for being easy to deal with!

STAY AWAY! After a week of communication, we reached an agreement to purchase a vehicle. I even…read moreoffered to leave a down payment to secure the vehicle and was told it was not necessary. Then, the evening before my scheduled appointment, the salesman texted me to say the vehicle had been sold. This was extremely disappointing after a week of communication and an agreement to purchase the vehicle. Based on my experience, I would highly recommend doing business with another Volkswagen dealership rather than Volkswagen of Springfield.

Their representative Pierre is very creepy and unprofessional. He made multiple comments about my…read morelooks and body along with asking me my "type" in a guy. He also insisted following me on instagram. CREEPY. They ran my credit 10+ times and I received a letter in the mail that stated I was denied due to "insufficient down payment and no Trade-in". Mind you I was trading in my vehicle and we discussed that AND I was told they would give me 125% higher than market value but when I got there they said the person I was speaking to is working remotely from syria???? They also won't even let you LOOK at car without running your credit first btw! Even when I was leaving and I was getting into my vehicle Pierre then approaches me while i'm IN MY CAR LEAVING , leans into my window with his body. ( I was there with my sister and mother as well) Personally I would never come back or recommend any woman to come here.

I received false information from the service department about the failed battery and the need for…read morenew brakes. The battery that came with the car was about 2.3 years old when it failed, which is unacceptable for a new car. So, in my opinion, the battery was a "no-frills" battery. I chose not to purchase another "no-frills" battery through Mitsubishi, particularly since they do not offer a longer warranty than two years, which is ridiculous. The service department suggested that I have the car towed to them so they can install their "no frills" brand of battery. I chose to purchase an AMD battery from AutoZone with a 4-year warranty from AutoZone. Oh, the other suggestion was to purchase a device I plug into my garage to help maintain the battery. Say what?! Oh, and drive the car more so the battery connects to the alternator for longer periods. Huh?! At the same time, the service person said I needed new back brakes. The car had only 14,000 miles on it, and I am not a hard driver. My male friend suggested that I take the car to another shop to get the brakes tested, so I did. The female auto mechanic (Girls Auto Clinic in Upper Darby) showed me that I would not need brakes for another 4-5 months. If I needed brakes by June, the car would not pass the State inspection, and I'll get brakes then. It was not an emergency or need for brakes, as the Mitsubishi Service Department had stated. The expense would have been about $600 out of pocket for brakes I did not need if I had not checked with another shop. During such difficult financial times, the Mitsubishi Springfield service department should not coerce customers (women) into receiving services they do not need, meaning lying about the condition of my back brakes, nor suggest that I tow the car to Mitsubishi to get a battery that is only guaranteed to perform for 24 months. So people are expected to replace a battery every 24 months; really?! I think not! So, in general, these auto manufacturers are building cars like the telecommunications industry builds cell phones, which is to fail within two years of purchase. It's no wonder we see so many newer cars being resold when they become too expensive to maintain, so people just walk away from them. I will never purchase another Mitsubishi vehicle, nor will I recommend this brand to anyone.

Thanks for helping us out. Didn't expect to leave with another car. Thanks to Shy Lyndsay and the…read moreguy took me test driving. We have a lil hooptie quick payoff and was in my budget. LYNDSAY even sat and kept our busy baby occupied.

The entire team was polite and friendly and very helpful. My husband is very excited to have his…read moreAudi Q7 again and Will at Springfield made the process very easy and we were in and out in a reasonable time. Thanks!

Horrible everything.. went in with one issue paid a ton of money assuming repairs were done…read moreproperly and they would stand behind thier work but left with the same problem and two others. Great job Jim (service manager)

Scheduled service 7 days in advance. Couldn't take me sooner. Dropped off car and received no…read morecommunication except from sales offering me 5k towards a trade-in. Twice. Called 6 times over 2 WEEKS without any call back. Finally on 7th call spoke to service. My car was "close to the front of the queue " They had not looked at it at all in 2 weeks. At least they didn't charge me rent for it being there. Wasted $1500 on a rental and I still have to have someone else fix my car.

I purchased a car from this dealership on August 10th. I asked for the extra key and a manuel…read more After numerous phone calls and email. Sept 16th I received the manuel and key. But I had to take my car through inspection in Delaware since this is where I live. I gave them the paperwork and it is now October 8th and I have no title, no registration and no license plate. All that I have been give is the run around. I even had to extend my temporary tag, because Nick my salesman only put down for 1 month. So I had to pay another 20.oo to have it extended. I am so pissed that these people have wasted my time and energy on something that if they knew what they were doing could have taken care of it. When I asked to speak to the manager he sounded concerned but no follow through on his end either. I would not recommend buying a car from this dealership!!

Worst service department I've ever dealt with in over 40 years of dealing with car dealerships and…read moreprivate shops. No concept of time management and customer service. I sat for 4 hours in their waiting room for a task that should have been no more than 1 hour. They had my vehicle for 9 days for a repair that should have been no longer than 2 days. Phone calls went unreturned, could not get status updates on my vehicle. When I finally got my vehicle back repairs that were false were on the bill charged to my warranty including parts that were obviously not replaced. A quick check afterwards by another shop proved this. Their loaner vehicles were a joke. Foul odors, bad tires poor condition. The car I ended up with had expired inspection stickers and registration yet they still gave it to me to use which I was nicely informed about the condition by the local police. All they seemed any good at was making excuses for their incompetence. Very rude counter people and the service manager just stands there and watches, VERY UNPROFESSIONAL!!!!