I highly recommend Piazza Honda of Springfield. Especially Frank Crinite . He is the best of the best. Very professional and courteous. Frank really goes out of his way to satisfy his customers. He is always there for you and is very helpful and reliable. I can't thank him and the dealership enough for all the great service that I have received there. read more

Feels like the Service department really tried to scam me. I brought my car in for inspection and oil change. they said I couldn't get my car inspected due to the check engine and emissions lights being on. They changed my oil and then made me come back for a completely separate diagnostics appointment. During diagnostic appointment they said they found the problem and fixed it. One day later all check engine and emissions lights on again. I again bring my car in for diagnostics. This was only 3 weeks later and now they find 4-5 find things totaling over $6000. How would it be that they saw none of that on diagnostics just three weeks ago? I brought my car to another local dealership who identified one issue and got everything remedied for $5000 cheaper. I feel taken advantage of. And then they continue to send me messages saying review us as a 10. I worry that in other service appointments I agreed to services I shouldn't have and paid way more than I should have. I will not be going back. read more

Good place to purchase a used car, I purchased my 2018 Hrv from here 5 yrs ago , my review is about Stan The paint had started coming off around the front of my car , I was told I couldn't receive a loaner and because I needed my car for work I couldn't leave my car, I didn't no what I was going to do ? About 5 mos later I called Stan and told him I was going to go on vacation and wanted to no if I could leave my car, he said I'll get back to u on that , the next day he called and I left my car, I told him I was going on a cruise and I would be back in a week , he said he couldn't make any promises, and I left on my cruise, Guess what on my arrival home I get a call come get your car it's ready !!! Stan is the man !! Thank you Stan I will never forget u read more

Piazza Honda of Springfield Let me start off by saying I have tried several times to get in contact with Rich, the Operations Manager after an issue I had with my husbands vehicle not being serviced. I have left several voicemails with no return call to try and get this resolved. And this goes after initially talking with Rich in June and him saying that he would call me back the following day after speaking with the service manager. Last September my husbands 2013 Honda Accord went here for a recall. They called and told me that there were a few other issues that needed to be resolved on his vehicle. At the time we couldn't afford them. Fast forward to June, two months ago. I called and scheduled all of the repairs except the windshield because we had someone else to replace it. This was between $1,100-$1,400 worth of work. I called and scheduled this work to be completed on a Friday two weeks away. The gentleman I scheduled the service with, I told him that we would drop off the vehicle Thursday evening so it would be there first thing Friday morning for them to begin the work. Friday comes and goes and not a word from Honda. Now, initially I asked the gentleman I scheduled this with if it would be able to be done in a day and he said yes. I figured maybe they got bombarded with other cars so we waited and my husband called Saturday morning. Whoever he spoke to said that it was about to go into be serviced shortly and that it would be completed that day which doesn't make much sense since it was scheduled for the day before, first appointment but I digress. Fast forward to around 12:30 pm, I receive a phone call from the service manager (Stan I believe) telling me that they cannot service the vehicle because there is bad corrosion at the lift points and they don't know the extent of the corrosion. I asked why they didn't service my vehicle as it was scheduled the day before at 9:00am and it is now 12:30. He couldn't or wouldn't answer this. Instead, he proceeds to divert from the corrosion to saying that my husbands car is a biohazard and his men won't work on it. I asked him to elaborate to what he meant and again, he couldn't or wouldn't explain. He just said what his men told him. When I pressed him he then dodged to that the windshield was cracked and had to be replaced and he wouldn't even drive it. The vehicle was not drivable and was too dangerous to be on the road. Ironically we had a technician scheduled to come to our house that day, Saturday, to replace the windshield but we had to reschedule it since Honda decided to not work on the vehicle when it was originally scheduled the DAY BEFORE. After being told it was not safe to drive I spent $100 to have it towed to my house in Delaware. We then had to spend over $800 to rent a car for my husband to get back and forth to work between the rental itself and the deposit as we were under the impression that his car was a hazard. I ended up calling another shop near our house to do the work Honda was supposed to do. Didn't tell them anything that the service manager had claimed because if these were legitimate and true issues, this place would obviously see the same right? Nope! They did the work in just slightly over 3 hours. I then got two notifications from Carfax telling me how my vehicle had been serviced at Honda Springfield which makes me irate since they never touched it. Again, I have tried several times to get ahold of the Operations manager Rich after he told me he would call me back and he will not get back to me. It is absolutely atrocious they will not handle the unprofessional that took place, especially by two managers in the facility. read more

Piazza Honda Of Springfield - This is the Service Manager - Car Dealers Near Me - Springfield, Pennsylvania

Definitely took advantage of my daughter who just graduated from college and bought her first car here. I would never recommend. I even emailed management and they never replied so I guess they are ok with unhappy customers. read more

Frank marianne justin and tyler are one hell of a team even with my credit score got me the perfect car for me and my girls thank you so much read more

Piazza Honda Of Springfield - Car Dealers Near Me - Springfield, Pennsylvania

This review is for the service dept on 12/17/24, not sales. I can't rate higher than 3 stars. I used the express service. When I pulled in, there was a car up on the lift inside and one car in front of me outside. I was having state inspection and oil change. So how long should that take? I always wait for the service so I guess it's my fault. Last time I used "express" and waited it took close to 3 hours. This time it took 2 hours. I've been going 1 or 2 times a year here since Jan 2020 car purchase. This was the first time I was offered a Lyft ride home! How great- when was this added!? So I declined it because I wanted steps. I walked to target across the street, Christmas shopped a while, and started to walk home. I got half way (2 miles) and the car was ready. So they sent a Lyft to bring me back, perfect!! They email and text a video with a guy explaining what they looked at and showing you the areas of importance/concern. That's pretty cool (but always makes me wonder what this is costing me!). Then the svc mgr sends a survey and asks for a review of the service but says if you rate me under a 5 of 5, I'll get dinged on my bonus. Sorry - no one gets a 5 of 5 at a car dealer. So that just means I won't do a review because I'm not going to be responsible for a person not getting a bonus when so many things are out of their control. Just a very silly ask. So PA state inspection, rear differential fluid, tire rotation, oil change (no charge due to Sentinel plan at car purchase), and 2 air filters = $401. Pricey? read more

Piazza Honda Of Springfield - Air filter screen shot from video they recommended replacing. - Car Dealers Near Me - Springfield, Pennsylvania

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On July 9th of this year, I was driving home from work when, all of a sudden, my car started making a very loud knocking sound. In less than a minute, my engine seized and I was forced to swerve to the side of the road, narrowly missing oncoming traffic. I have a 2016 Honda Pilot, purchased in January 2016 with only 52,000 miles as of July 2024. **Frank Crinite, who I have purchased my car from, was a pleasure to deal with** I contacted Honda Corporate who instructed me to have my car inspected and diagnosed by my Honda Dealer. The inspection was performed by Piazza Honda of Springfield and the diagnosis was confirmed as worn out rod bearings causing severe engine damage. This diagnosis was exactly what was described in a January 2024 recall notice for my 2016 vehicle. NHTSA Recall Number 23V-751 stated: "Due to a manufacturing defect of the engine crankshaft, the connecting rod bearing can prematurely wear and seize, causing engine damage. A damaged engine may run improperly or stall while driving, increasing the risk of fire, crash, or injury." Piazza Honda asked me to submit all documentation showing that my vehicle was properly serviced. All requested documentation (invoices and receipts of maintenance from 2016 - 2024) was provided to them - a task that took days to complete. That is when I was informed that the dealership would only pay 25% because the service was not performed by the dealership and that we 'only purchased two automobiles from them'. Finally, they said that my car's vin was not part of the recall. How likely is it that a well-maintained car with 52,000 miles would have severe engine damage. Is it possible that the recall should be expanded? Is it coincidence that my 2016 Honda problem is the exact same problem as the recall? To be treated like someone trying to scam the system is beyond belief. Honda/Piazza Honda should have taken responsibility for their self-proclaimed 'manufacturing defect' and replaced my engine. I will certainly never return to Piazza Honda. read more

If you go to Springfield Honda ask for Frank Squillace he is the most friendly and honest salesman. I couldn't be asked to be treated better. read more

I came in and spoke to Sales consultant, Frank Crinite. This guy was very very unprofessional, disrespectful, and had a very ignorant approach to customer service and what it looked like. He was scrolling on his mobile phone most of the conversation, not giving me the same respect I was giving him. Frank thought I was soliciting, because I had on a collard work shirt from a local gym. Even after telling him that I was NOT here soliciting, he continued to let me know that "I don't care if you here soliciting or whatever your business here, you can leave. Bye! You can go". Totally dismissed me, I came into the location inquiring about a vehicle, I just wanted to speak to a sales manager or rep of some sort. Frank's assistant Marianne Terinoni was present for the whole encounter. I was referred here by a co worker, and I wanted to make my FIRST CAR PURCHASE. But since going into the Springfield location, I wouldn't tell the 3 blind mice to buy a car from here. it's either a RACISM issue, or just a total lack of customer service experience displayed by Frank Crinite. read more

Piazza Honda Of Springfield - Car Dealers Near Me - Springfield, Pennsylvania

The work was poorly done. It looks like it was rushed with no attention to detail or concern for appearance. The auto body manager was rude and acted like he could not be bothered to talk to me. I am very disappointed considering this is a Honda dealer. I do not recommend having body work done here. read more

Low profile tires in sports cars are horrible! Last Christmas tire went flat with no notifications at all. I had tire insurance yet they forced me to pay for a tires! That was before they said the tire was fine. Now it's happening again. After this lease, I'm done with Honda! read more

One of the best experiences I had leasing a car in the last 25 years from Honda. It was a smooth transaction and I feel real good that I got a great deal. Frank Crinite was awesome to work with and I recommend Frank and this dealership to everyone. read more

They treated my wife and I very well. We bought a 2025 crv, and my wife loved driving it. Unfortunately she was broadsided on the drivers side and had to cut off the drivers door. We will be back for another one. The side curtain airbags saved her from sever injury. Only had it for a month. read more

I came in and spoke to Sales consultant, Frank Crinite. This guy was very very unprofessional, disrespectful, and had a very ignorant approach to customer service and what it looked like. He was scrolling on his mobile phone most of the conversation, not giving me the same respect I was giving him. Frank thought I was soliciting, because I had on a collard work shirt from a local gym. Even after telling him that I was NOT here soliciting, he continued to let me know that "I don't care if you here soliciting or whatever your business here, you can leave. Bye! You can go". Totally dismissed me, I came into the location inquiring about a vehicle, I just wanted to speak to a sales manager or rep of some sort. Frank's assistant Marianne Terinoni was present for the whole encounter. I was referred here by a co worker, and I wanted to make my FIRST CAR PURCHASE. But since going into the Springfield location, I wouldn't tell the 3 blind mice to buy a car from here. it's either a RACE issue, or just a total lack of customer service experience displayed by Frank Crinite. read more

THE BODY SHOP, Manager Mike Nero is Spectacular - Mike is a Man amongst men as far as my experience went with him getting my '21 black Accord Sport fixed back to Perfect(!)...from the entire right side being destroyed by me being T-boned on my way to trade it! My entire new trade deal was hinging and waiting on the repair and Mike was well aware & conscientious about impeccable w/ communication, getting it in & out & presenting me with a beeeautiful job well done! Thankyou Mike your professionalism is second to none - Nicely Done! read more

Piazza Honda Of Springfield - Gorgeous - You're the best Mike - Car Dealers Near Me - Springfield, Pennsylvania

I used to speak so highly of Honda. We had them for years but after two very shady maneuvers that the salesman pulled on me a few years ago, I am done with Honda, specifically this dealership. 1) Not disclosing that the lovely priced warranty I purchased was actually tacked onto the end of my loan, extending it 3 months. 2) fraudulently hiding an issue. Don't go here! read more

The service department is not customer-focused. I had an appointment for an oil change and a recall on a battery cable. When I dropped off the car before 8:30 am, I said I needed it back by noon (this allowed 3 1/2 hours for the service). By 12:15 pm, I had not received a call, and when I called service, no one answered. After an e-mail to Maria, my service person, and after I called again, I spoke with Maria. Service had not even started on my car, and it was going to take at least an hour (the car would have been done at 1:30 pm at the earliest). At that point, I opted to pick up my car and not have the work done which was frustrating. When I went into service, Maria said, "I pulled your car up for you," and that was it. I decided to go to my local mechanic for an oil change. I dropped off the car at 8:05 am, and by 9 am, I was called that my car was finished. read more

I would give a 0 if I could! Don't take your car to Piazza Honda They stole the remote start off of my car when I took it in for repair!! They couldn't figure out why my battery kept dying so they just started replacing everything. They had my car for weeks and they fixed it by removing my remote start. I had a remote start when I dropped it off and now I don't! They investigated and no one admits to taking it. What a surprise!! They are a bunch of sleazy liars! ​ read more

OVERPRICED. I had a problem where the car did not start with the start engine button-- no click or nothing. But the radio went on and the heater, doors etc worked fine. We called AAA. I went out and held the start button in for couple seconds and the car started. By the time AAA got to my house it was running. AAA came out and found the battery was fine . They found the battery was at 72 percent. They found this in 2 minutes. We called Piazza and the service manager told us he said some of these cars have had issues with the start button -- so we took it to Piazza so they could review the DIAGNOSTICS CODES. They told us they found nothing in the codes and then they told us they erased the codes. They charged the battery and found it was a little bit low so they charged it. Since they could not find anything wrong, we told them to replace the battery since the car is 3 years old. When we got the bill --they charged us $199 to do the diagnosis and ANOTHER 360 DOLLARS which includes labor to replace the battery ! So we ended up paying 560 to replace the battery and we still don't know if something else is wrong with it. We went back to service to complain and they would not adjust the bill. and we still don't know what was wrong with the car. read more

Literally one of worst experiences I have ever had. I can't express enough just how crappy the service was. So so so so bad. We came into Honda because our car's radio wasn't working. Honda said that they didn't know what the issue was, but they would check everything out. For an assessment, Honda charged $300 (which seemed incredible steep but people had told us that electrical issues are sometimes really pricey). Eventually, Honda told us they may be able to fix the problem, however there were no guarantees. However, because fixing the problem would be such a time intensive process, we would have to pay an additional $700 (mainly for labor costs). And still, NO guarantees. They also said they had no idea how long it would take, and we would probably be without our car for weeks. We ended decided the radio wasn't worth $1000 but we were still forced to pay the $300 assessment. It was horrible. Fast forward a few months, I decided to try another shop. I called ahead of time, and they said it sounded like a blown fuse. I dropped off my car and got a call 45 minutes later telling me my vehicle was ready for pickup. I was confused because Honda said the problem might take weeks to fix. But it was true, my car was there, ready and waiting. The shop charged me $52.82. The parts were just over $3 and the rest was labor. It cost me $52.84 to fix the problem when Honda asked for over $1000. This experience both made me love this other shop and also hate Honda all the more. read more

How long should an oil change take? I arrived at 10:11 and checked in. My car was shuffled up in line a few times and then parked just outside of the queue at 10:35. My car sat there for another 15 minutes and at 10:50 it was driven back (or so I assume). At 11:20, a half an hour later, I was given an update and their "recommendations". I watched as customers who came in after me left before me. I didn't demand an update, which I usually would have done, because this was my first service here and I wanted to really gauge their true service model abilities. Didn't hear anything until 12:00. So the total service took almost 2 hours... for an oil change, AN OIL CHANGE! I was ready to give them an hour, which is more than needed since they had other customers but by no means were swamped. FAIL! Longest oil change of my life! Steer clear of this service department if you don't like waiting forever and uprooting your day for even a basic simple service! read more

I purchased my first Honda today. The dealer, Frank Crinite, was highly recommended. We had visited 3 other dealers while researching my car of choice. Piazza was by far the best experience! From the receptionist to the Business Mgr, Tyler, to Justin who demonstrated every feature of the car, the service was awesome. I left with a beautiful new car and a sense of being valued for my business. Thank you to the folks at Piazza. read more

The body shop here fucked my car so bad and glued the bumper on. The headlights are fucked, the value of my car is so low now because of what they did to my car, I've contacted higher up and Honda and they never got back to me, I'm getting ready to sue and get my insurance company involved. Never ever go here if you car about your car read more

I took my 2010 Honda Fit in for a recall. They were very helpful and friendly even though it wasn't going to be bringing them any revenue. The fix took several hours but they immediately offered and called me a Lyft to get home while it was being fixed. I appreciate the service and my car is running better after the repair. read more

Let me first start off by saying what a wonderful experience I have had buying two cars in the last year From the top salesman in the United States Mr. Frank and the wonderful experience I've had with the finance manager Tyler. I have a over 80,000 miles on my 22 Honda Accord hybrid and I get every single one of my oil changes done religiously at the dealership they're at the quick serve and the employees there are spot on helpful knowledgeable and very professional. Unfortunately today's experience is much different from what I'm used to. I heard some noise coming from my passenger side rear wheel and I thought maybe I had a wheel bearing problem so I called and made an appointment drop the car off couple hours later I get a phone call from the service advisor Maria telling me that they took the car around the block and they realize that there's nothing wrong with my wheel bearing that the noise that I'm hearing is coming from the tires OK no problem I go to pick the car up there's no diagnostics they didn't take a look at anything but yet they're charging me $180.20 for what exactly. When I questioned her why the charges is what it is she told me that it's a two hour minimum so I basically paid them to take my car around the block for 10 minutes I don't really know if there's a problem with the wheel bearing or not because they never looked at it and I'm getting charge for two hours worth of labor. Hats off to you today this is exactly the reason why people don't bring the car to dealerships because of unprofessional and knowledgeable idiots like the service advisor Maria congratulations I'll never bring my car in there for anything again and I would highly recommend everyone I run into never to bring their cars in there again read more

I feel that the customer service has really gone down here. The actual car service of fine but expensive. But the actual customer interaction is far below standard. Gone are the days of reminder call and all they care about is the survey after. read more

I dropped off my car this morning for an oil change and to have my brakes checked. Since my tires were going to be off, I asked if they could rotate them front to back. They wanted to charge me $24.95That's $24.95 to roll the tires five feet on each side. I wasn't looking to have the rotation comped, but certainly not $24.95. Apparently, their service people are not allowed to make decisions on their own. When I asked, the service guy said, "I don't make the pricing."That $25 has now cost them the goodwill of a repeat customer and lost business in the future, not to mention a lukewarm review on Yelp. Was the $24.95 worth it to them? I hope so, because they've now lost hundreds, perhaps thousands, in future business from me. read more

I have 2017 Honda Odyssey Problem is over heating I bring the car to get checked out. Talking to assistant manager He said that the repair (part and labor) is covered by Honda. Waiting for 2 week no news,so I decided stop by to find out. Get there he said that the repair CANNOT be done. So everyone do not believe to what everyone at the service station They all LIAR Is all Honda but not anymore Buy my Toyota sienna and LOVE IT read more

If you want to be scammed, pay a visit to Piazza Honda of Springfield. My wife and I paid them a visit yesterday with the intent of buying a 2022 Civic. In the past (pre-Covid), we bought three cars from them and each time was a pleasant experience. Times have changed since those halcyon days when you could negotiate a price. I fully understand that these days, you can't negotiate, that you have to pay full MSRP, and that some dealers also add on a supplemental charge on top of that. What really floored me was that our sales person, Doug Zimar, gave me an out-the-door price which included several dealer-added options. In other words, these "packages" added approximately $2,000 to the overall cost. I'm not sure if this is illegal, but it is certainly very unethical. Normally, when you buy a car, they try to upsell these options in the F&I office. It is there where you can accept, or not accept any or all of these packages. For instance, fabric protection? You can buy a can of Scotchgard for a few dollars and not pay a whopping amount which is pure profit for the salesman and dealership. What truly hurt was that Mr. Zinar said these extra fees were non-negotiable and MUST be paid. There was no "let me talk to the sales manager" to make the deal a bit more attractive. The numbers in front of me were etched in stone. It was at that point that my wife and I got up and left. As we were leaving, I half expected that Mr. Zinar would call us back to say, "let's negotiate this." That didn't happen. It was either take it or leave it. One thing is for certain: I won't ever be going back to Piazza Honda again. I hope every consumer remembers this period of time when the computer chip shortage is solved and more inventory becomes available. read more

We purchased a vehicle yesterday and Jim Helmig was our salesman. He was honest, knowledgeable, professional and very friendly. Jim took the time to sit in our vehicle with my husband and I and explain all the details of the electronics. Who does that? Jim Helmig of Piazza Honda does,that's who! read more

Terrible waste of time. My Honda 100 month battery, despite the name, started to go bad at 56 or 57 months (weakly starting or not starting at all). After my local mechanic told me to take my 2015 Honda CR-V to the nearest Honda to try to take advantage of the prorated battery warranty. Prior to bringing the vehicle to Sloane, I called them. They told me that the warranty would give me 40% off based on the age of the battery if the battery failed the test (savings of about $100 from the local shop). I brought the car in for express service. After it barely started at the dealership, and the desk clerk told me it would likely fail, I was called in and told that the test revealed that it needed an additional Honda GR8 test to check on the electrical system. However, the sales desks told me that it was almost certainly the battery. The GR8 test could only be performed by the main service desk. Unfortunately, the main desk laughed when I asked about scheduling this $50 GR8 test, saying I had to wait until September (this was August 19, 2022). I did not find her laugh in good taste given my situation. However, without the GR8 test confirming it was the battery (and not something else), I could not get the warranty coverage. The desk clerk said that it was 90% likely that it was the battery. I went back to the Express desk and asked if they could temporarily replace the battery to quickly check it out. They told me this would incur a labor charge (even though I would be paying the labor charge anyway to replace the battery. In short, my options were to schedule something in September and risk the car stalling at random places OR to pay full cost for the new battery and forego the promised warranty coverage (despite it being 90% likely that the battery). Instead, I decided to go back to my local mechanic. I'd rather give them the money than to give a penny to Piazza Honda. I didn't get any sympathy or an apology when I was walking out the door. Truly a subpar experience. I only give them two stars because their revamped service area looks nice. read more

I don't even know where to start. This is the worst car dealership around. The service it the worst. Anytime I come in for express service I'm greeted by good old Gary. Let me tell you Gary is the worst, avoid him at all costs. He extremely rude, has no idea what he's talking about half the time. He always trying to take advantage of people there. I have extra insurance for tires and wheels and he try's to charge me when I'm fully covered. He knows that I am and try's to slip one by every single time. He should be called Gary the Snake. If you wanna get your car service here the do at your own cost. Just know that Gary will be slithering away with your money. read more

Had a stellar experience with this dealership for the second time - last time was with my car buyer for my daughter's car - but this time it was mine. Last minute purchase of an Infiniti QX80 with my car buyer out of town (Phoenix Preferred) and he and Frank Crinite tag teamed getting me my dream car minutes before the close of business for New Year's. Frank was very kind, patient, had extreme customer service and made the process effortless. LOW PRESSURE. Provided answers and gave me all resources I needed and didn't feel rushed even though I was an hour after close and it was a holiday eve. Highly recommend this dealership. read more

Do you enjoy being lied to? Do you enjoy getting the runaround? Do you enjoy being promised certain services only to be told it isn't an option for you when you need it? Well if so then Piazza Honda of Springfield is the place for you!v Yes that is how they treat their loyal customers, with lies, false promises, and giving them the runaround. I'm done with this place. If I could give negative stars I would. read more

I love this dealership. I purchased my Odyssey at the old location which was small. The new one is huge and beautiful. The sales staff did not play games with the price or try to nickel and dime me. Everything was straight up and exactly what was told to me. I've gotten my car serviced here and they are quick and friendly. There are two service stations -one for quick service and one for bigger jobs. I don't get why two but it seems to work for them. I've also gotten cars detailed here and it's amazing. The car looks like brand new. I will never take my car to the car wash to get detailed again. This is my favorite Honda dealership read more

Piazza Honda Of Springfield - Express service - Car Dealers Near Me - Springfield, Pennsylvania

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Recently decided to buy a new car and was recommended to come here by a friend. Frank Crinite made things super easy for me. He showed only cars in my budget, and didn't try to negotiate me going higher as other dealerships did. I am happy with my 2013 civic and will recommend my friends to come to Frank for their future car needs. read more

Piazza Honda Of Springfield - Car Dealers Near Me - Springfield, Pennsylvania

Customer service is awful. My air conditioner (A/C) stopped working in late June -- I called them and was told to book an appointment, which I did for the afternoon. When I took the car in for my scheduled time, I was told by the service department that they couldn't work on my car. They said an A/C job takes all day, so I would have to reschedule. When I asked why they scheduled me only to turn me away, they had no answer. They were backed up for weeks, and I made an appointment today, 8/7/19. I had to wait almost 30 minutes to check in for my scheduled appointment. Upon check-in, I was told that they've had a lot of issues with broken A/C, and there was no guarantee that they had the proper parts in stock, let alone, that they could replace it. I told the assistant manager that this makes no sense. **WHY book an appointment when you don't know you can help?** He said they need to book the appointment in order to request the proper parts (which again makes no sense). I've now been without A/C during the worst stretch of summer. Horrible customer service. read more

I used to enjoy bringing my car here but now I feel like I am being trapped in a loop hole that's requiring me to pay $200+. I took my car in to get it checked for my AC and they couldn't find the leak so because of that it's not covered under warranty so I have to pay $200+ for the stupid diagnosis. This is catch 22 because if I took it to another mechanic I would have to pay them (would be much cheaper) for the diagnosis and they wouldn't be able to tell me if Honda covers it under warranty. the only way to find out if my broken AC system is to take the chance of paying over $200! Now because they couldn't find the leak, I'm forced to just pay for them to "charge" the system and add dye. I feel used and really upset about this. read more

UPDATE: After posting my initial review, the Manager from the Service Department (Stan) reached out to me from this dealership. I explained my situation to him and he was very understanding and apologetic. I already got the scratches buffed out at a different shop but Stan was kind enough to reimburse me for the repair. He also assured me next time if something like this happens, just speak to him rather than the staff that works there and he'd be more than happy to help me take care of the problem. Thank you Stan for addressing and mending the situation! I'll be coming back here for sure! read more