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    Piazza Honda Of Springfield

    2.6 (145 reviews)
    Open 9:00 am - 9:00 pm
    Updated 1 month ago

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    This is the Service Manager
    Colleen D.

    Piazza Honda of Springfield Let me start off by saying I have tried several times to get in contact with Rich, the Operations Manager after an issue I had with my husbands vehicle not being serviced. I have left several voicemails with no return call to try and get this resolved. And this goes after initially talking with Rich in June and him saying that he would call me back the following day after speaking with the service manager. Last September my husbands 2013 Honda Accord went here for a recall. They called and told me that there were a few other issues that needed to be resolved on his vehicle. At the time we couldn't afford them. Fast forward to June, two months ago. I called and scheduled all of the repairs except the windshield because we had someone else to replace it. This was between $1,100-$1,400 worth of work. I called and scheduled this work to be completed on a Friday two weeks away. The gentleman I scheduled the service with, I told him that we would drop off the vehicle Thursday evening so it would be there first thing Friday morning for them to begin the work. Friday comes and goes and not a word from Honda. Now, initially I asked the gentleman I scheduled this with if it would be able to be done in a day and he said yes. I figured maybe they got bombarded with other cars so we waited and my husband called Saturday morning. Whoever he spoke to said that it was about to go into be serviced shortly and that it would be completed that day which doesn't make much sense since it was scheduled for the day before, first appointment but I digress. Fast forward to around 12:30 pm, I receive a phone call from the service manager (Stan I believe) telling me that they cannot service the vehicle because there is bad corrosion at the lift points and they don't know the extent of the corrosion. I asked why they didn't service my vehicle as it was scheduled the day before at 9:00am and it is now 12:30. He couldn't or wouldn't answer this. Instead, he proceeds to divert from the corrosion to saying that my husbands car is a biohazard and his men won't work on it. I asked him to elaborate to what he meant and again, he couldn't or wouldn't explain. He just said what his men told him. When I pressed him he then dodged to that the windshield was cracked and had to be replaced and he wouldn't even drive it. The vehicle was not drivable and was too dangerous to be on the road. Ironically we had a technician scheduled to come to our house that day, Saturday, to replace the windshield but we had to reschedule it since Honda decided to not work on the vehicle when it was originally scheduled the DAY BEFORE. After being told it was not safe to drive I spent $100 to have it towed to my house in Delaware. We then had to spend over $800 to rent a car for my husband to get back and forth to work between the rental itself and the deposit as we were under the impression that his car was a hazard. I ended up calling another shop near our house to do the work Honda was supposed to do. Didn't tell them anything that the service manager had claimed because if these were legitimate and true issues, this place would obviously see the same right? Nope! They did the work in just slightly over 3 hours. I then got two notifications from Carfax telling me how my vehicle had been serviced at Honda Springfield which makes me irate since they never touched it. Again, I have tried several times to get ahold of the Operations manager Rich after he told me he would call me back and he will not get back to me. It is absolutely atrocious they will not handle the unprofessional that took place, especially by two managers in the facility.

    Maria S.

    Frank marianne justin and tyler are one hell of a team even with my credit score got me the perfect car for me and my girls thank you so much

    Air filter screen shot from video they recommended replacing.
    J P.

    This review is for the service dept on 12/17/24, not sales. I can't rate higher than 3 stars. I used the express service. When I pulled in, there was a car up on the lift inside and one car in front of me outside. I was having state inspection and oil change. So how long should that take? I always wait for the service so I guess it's my fault. Last time I used "express" and waited it took close to 3 hours. This time it took 2 hours. I've been going 1 or 2 times a year here since Jan 2020 car purchase. This was the first time I was offered a Lyft ride home! How great- when was this added!? So I declined it because I wanted steps. I walked to target across the street, Christmas shopped a while, and started to walk home. I got half way (2 miles) and the car was ready. So they sent a Lyft to bring me back, perfect!! They email and text a video with a guy explaining what they looked at and showing you the areas of importance/concern. That's pretty cool (but always makes me wonder what this is costing me!). Then the svc mgr sends a survey and asks for a review of the service but says if you rate me under a 5 of 5, I'll get dinged on my bonus. Sorry - no one gets a 5 of 5 at a car dealer. So that just means I won't do a review because I'm not going to be responsible for a person not getting a bonus when so many things are out of their control. Just a very silly ask. So PA state inspection, rear differential fluid, tire rotation, oil change (no charge due to Sentinel plan at car purchase), and 2 air filters = $401. Pricey?

    I came in and spoke to Sales consultant, Frank Crinite. This guy was very very unprofessional, disrespectful, and had a very ignorant approach to customer service and what it looked like. He was scrolling on his mobile phone most of the conversation, not giving me the same respect I was giving him. Frank thought I was soliciting, because I had on a collard work shirt from a local gym. Even after telling him that I was NOT here soliciting, he continued to let me know that "I don't care if you here soliciting or whatever your business here, you can leave. Bye! You can go". Totally dismissed me, I came into the location inquiring about a vehicle, I just wanted to speak to a sales manager or rep of some sort. Frank's assistant Marianne Terinoni was present for the whole encounter. I was referred here by a co worker, and I wanted to make my FIRST CAR PURCHASE. But since going into the Springfield location, I wouldn't tell the 3 blind mice to buy a car from here. it's either a RACISM issue, or just a total lack of customer service experience displayed by Frank Crinite.

    Gorgeous - You're the best Mike

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    Page 1 of 4

    Ask the Community - Piazza Honda Of Springfield

    Review Highlights - Piazza Honda Of Springfield

    My wife, thank God, was referred to Piazza and specifically "Sales Guru," Frank Crinite (my label, not his).

    Mentioned in 24 reviews

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    Conicelli Toyota of Springfield

    Conicelli Toyota of Springfield

    (154 reviews)

    After a very frustrating start to this deal, I do want to give credit where it's due. Rob, the…read moreGeneral Manager, stepped in, was respectful, acknowledged the concerns, and worked to make the situation right. Once the deal was handled properly, everything suddenly became very simple. The car was delivered, the paperwork was completed in about 15 minutes, and the process was smooth and efficient. Which, frankly, makes it all the more obvious that the earlier chaos and shifting of the deal were completely unnecessary. I will give Ray credit for delivering the car after hours, although it is hard to ignore that he was also the one who changed the trajectory of the deal in the first place. Ultimately, Rob's involvement changed the outcome for the better. I appreciate that he stepped in and made sure the dealership followed through. It was a good resolution, even if it took far more effort than it ever should have.

    I was referred to Teddy, by my friend. After a frustrating experience at a Nissan dealership, she…read moresuggested I come here. And I am glad I did. I didn't want to play games. I just wanted an affordable option with a 3rd row for my family. I told him I won't play games and I would appreciate if he didn't either. I laid my cards on the table. I told him the lowest I would accept for my trade, which I ended up being offered more for (this is unheard of to me!!!) and I didn't pay a cent more than I wanted to out of pocket. He told me from the start what was possible and what wasn't, which I appreciated. He ended up getting me into a 2026 Toyota sienna, which was my dream mom car. He gave me a great deal on their Conicelli care plan. My monthly payment ended up being a few dollars less than what I had originally signed off on even (another thing I have never heard of). There were no hidden, unnecessary fees. Hands down a great experience overall. I recommend Teddy at this dealership to anyone looking for a no hassle, honest, pleasant experience. You won't find this anywhere else.

    Scott Kia Of Springfield - Many comfortable lounge areas to choose from.

    Scott Kia Of Springfield

    (100 reviews)

    I had 2 recalls that needed to be taken care of. I like how once you leave the car for service you…read moreget updates via text of the process. The complimentary coffee is pretty good and staff is always very nice! I'm a loyal Kia customer and Scott Kia treats their customers well.

    I recommend this specific dealership to everyone I despise…read more I am still trying to determine what is worse. My wife's Kia Sportage or the incompetent staff at this location. We purchased her vehicle from this location in 2018 and it's been a nightmare Freddy Krueger would envy. Within the first year of owning the vehicle the engine had to be replaced. It wasn't long before more issues started. I think we may have been victims to false advertising. The POS car is a hybrid and there's no mention of this in the owners manual. It burns both oil & gas. We've spent countless time and money with all these "tests" they make us, the consumer, run. The first "service manager" we dealt with was actually fired....seems like they may need to cut several more folks loose. I would prefer having mouth breather's from the local Vo-tech school work on our car...they might actually be able to figure out what is wrong with it.. We used to take her car to visit family, but we now prefer taking Septa. At least we know we'll get there. I am close to calling my carpenter and having him remove the floorboard. A Fred Flintstone car would be a significant upgrade than this Kia Sportage from Scott Kia in Springfield. This car has burned more oil than Iraq during the 1991 Gulf War. I'm excited to visit the dealership and voice the facts. Can't wait.

    Springfield Mitsubishi

    Springfield Mitsubishi

    (71 reviews)

    I received false information from the service department about the failed battery and the need for…read morenew brakes. The battery that came with the car was about 2.3 years old when it failed, which is unacceptable for a new car. So, in my opinion, the battery was a "no-frills" battery. I chose not to purchase another "no-frills" battery through Mitsubishi, particularly since they do not offer a longer warranty than two years, which is ridiculous. The service department suggested that I have the car towed to them so they can install their "no frills" brand of battery. I chose to purchase an AMD battery from AutoZone with a 4-year warranty from AutoZone. Oh, the other suggestion was to purchase a device I plug into my garage to help maintain the battery. Say what?! Oh, and drive the car more so the battery connects to the alternator for longer periods. Huh?! At the same time, the service person said I needed new back brakes. The car had only 14,000 miles on it, and I am not a hard driver. My male friend suggested that I take the car to another shop to get the brakes tested, so I did. The female auto mechanic (Girls Auto Clinic in Upper Darby) showed me that I would not need brakes for another 4-5 months. If I needed brakes by June, the car would not pass the State inspection, and I'll get brakes then. It was not an emergency or need for brakes, as the Mitsubishi Service Department had stated. The expense would have been about $600 out of pocket for brakes I did not need if I had not checked with another shop. During such difficult financial times, the Mitsubishi Springfield service department should not coerce customers (women) into receiving services they do not need, meaning lying about the condition of my back brakes, nor suggest that I tow the car to Mitsubishi to get a battery that is only guaranteed to perform for 24 months. So people are expected to replace a battery every 24 months; really?! I think not! So, in general, these auto manufacturers are building cars like the telecommunications industry builds cell phones, which is to fail within two years of purchase. It's no wonder we see so many newer cars being resold when they become too expensive to maintain, so people just walk away from them. I will never purchase another Mitsubishi vehicle, nor will I recommend this brand to anyone.

    feb, 2025 I'm still having issues a year later. This company hurt my pockets. I said it the week I…read morebrought my vehicle and I'll say it again 8ms later. Please do not buy any vehicles from this place. They will place you in a vehicle sure. But the results will be costly, as they knew they sold a broken car to me, admitted the fault but still only wanted to go through the cars purchase warranty. Which Is completely messed up. To buy a new vehicle and to have issues the very same week and to be talked to and treated the way I was will never leave my brain this is what they caused to good hard working people. Don't buy here.

    Reedman-Toll Chevrolet Of Springfield

    Reedman-Toll Chevrolet Of Springfield

    (2 reviews)

    I purchased a car from this dealership on August 10th. I asked for the extra key and a manuel…read more After numerous phone calls and email. Sept 16th I received the manuel and key. But I had to take my car through inspection in Delaware since this is where I live. I gave them the paperwork and it is now October 8th and I have no title, no registration and no license plate. All that I have been give is the run around. I even had to extend my temporary tag, because Nick my salesman only put down for 1 month. So I had to pay another 20.oo to have it extended. I am so pissed that these people have wasted my time and energy on something that if they knew what they were doing could have taken care of it. When I asked to speak to the manager he sounded concerned but no follow through on his end either. I would not recommend buying a car from this dealership!!

    Worst service department I've ever dealt with in over 40 years of dealing with car dealerships and…read moreprivate shops. No concept of time management and customer service. I sat for 4 hours in their waiting room for a task that should have been no more than 1 hour. They had my vehicle for 9 days for a repair that should have been no longer than 2 days. Phone calls went unreturned, could not get status updates on my vehicle. When I finally got my vehicle back repairs that were false were on the bill charged to my warranty including parts that were obviously not replaced. A quick check afterwards by another shop proved this. Their loaner vehicles were a joke. Foul odors, bad tires poor condition. The car I ended up with had expired inspection stickers and registration yet they still gave it to me to use which I was nicely informed about the condition by the local police. All they seemed any good at was making excuses for their incompetence. Very rude counter people and the service manager just stands there and watches, VERY UNPROFESSIONAL!!!!

    Piazza Honda Of Springfield - car_dealers - Updated May 2026

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