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Scott Kia Of Springfield

2.5 (100 reviews)
Closed Closed
Updated a few days ago

Services - Scott Kia Of Springfield

Check engine light

Engine oil light diagnosis

Auto general diagnosis

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Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

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Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

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SAFETY ISSUES In 2023 I had my 2020 KIA Sportage in for safety features not functioning properly three times and could not find problem LANE DEPARTURE : twice it kept pulling my car towards a guardrail . used all my strength to get it back towards the right. FORWARD COLLISION: At times it did not alert or would not break at all. It would suddenly alert and break when there was nothing in front of me. I spoke with head of repairs and my customer services reps. I stayed " why can't you find the issues, this has been going in for months. I was told "well we need an incident " . I said an incident! like the car is pulling me towards a guardrail but there is no guardrail and the car goes flipping over down a steep cliff , car is ruined and I am dead or severely injured ?" Their reply was " YES, SOMETHING LIKE THAT. a few months later my forward collision did not alert and would bot break. MY CAR WAS TOTALED AND I SUSTAINED SEVERE INJURIES THAT ARE STILL BEING TREATED ! Thank god the party I hit was not injured. This is how they treat customers... they could care less about anyone's safety !

Waiting room
Dee M.

Still 5 STAR all the way. Please read my previous review because I still feel the same way. Today I was in for a swaybar replacement. Unbelievably, I got a better price from the dealer then from two mechanics in my area. I was in and out in under two hours for the swaybar replacement and oil change. Their waiting area is fantastic. You never feel like you're at a dealership Every single person that works there is friendly. And I mean everybody. They really take customer service seriously. Why else would I still be getting my out of warranty vehicle serviced here? Yep-it's because it's great.

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3 months ago

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Jess C.

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Jess C.

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8 years ago

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Sara R.

Thank you so much, Dee... we're happy to have you as our guest!

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Review Highlights - Scott Kia Of Springfield

After I test drove it Hassan handed the keys off to another salesman who test drove the car with this couple.

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Robin Ford

Robin Ford

(27 reviews)

I've always hated buying cars. Bad experiences in the past, plus a general distaste for the process…read moresoured me. It got to the point where I'd rather go to the dentist than buy a car. I was in the market for one last week. I just happened to see in my research that Robin Ford had one that had everything I was looking for. Since I live close to them, I gave them first crack at my business. And I left with a 2014 Ford Escape at a price I could live with. I didn't need to go anywhere else. Simply stated, this might have been the easiest car buying experience I've ever had. Eric Kane, my sales associate, is easy to deal with. I've dealt with some really slick sales associates that I wouldn't trust in the past. Eric was the complete opposite. He never pressured me and he was straightforward the whole time. I'd deal with him again in the future without hesitation. Thanks Eric and thanks Robin Ford. I'll see you in a few years when I'm ready for the next car.

Bought my used truck here, to be 100% honest the purchase was a relatively easy headache free…read moretransaction, was a newer used f350 still under factory warranty. Upon leaving the dealership going home snyc 4 screen started glitching, call and they said bring it in it probably needs a update. This is where all the drama begins, took truck in spent half a day as they reprogramed it, never even got off the lot and screen still glitched was told to make another appointment and they would give me a loaner to drive. So I leave the truck 4 days and upon pickup was told we reprogrammed it, I'm like didn't you already do that ? Told its fixed, again upon leaving dealership screen starts glitching again so now I'm frustrated you've had my truck 5 days and nothing is fixed. Told bring it back will give you a loaner, get home and call ford customer service and open a claim and informed service and give them the claim number and was told you just complicated the whole process. I didn't understand till later why. Was told system put out a code that required the entire snyc 4 system be replaced it will be a week. Ok, as long as its fixed I'm ok with that, 8 days later no updates from service so I call and am told will call you back so I wait 2 hours no update so I call back and finally get someone on the phone, now keep in mind I can track when my truck is moved and last started via ford app. There also was a small trim piece on the roof and a trim piece to be replaced on the dash also and you have had my truck 8 days but it hasn't moved or been started in 5 days, the response from service is parts are 5 days out, also we replaced a power cable and the screen for snyc 4 and my response is you told me you were going to replace the entire snyc 4 system because when I took it in it had completely failed. It took these 3 trips to understand what was going on, prior owner had added stuff to the truck and damaged the power to snyc 4, and this was a issue when you sold me the truck with prior damage caused by previse owner but because the truck is under factory warranty they are trying to get ford to pay for it and its not a factory defect it was caused by old owner and your to cheap to own up to it and pay for the proper repair, hence why your annoyed I called ford customer service. I got loud with the service writer and yes I'm pissed, at this point you've had my new to me truck longer than i have, 13 days to be exact and I'm being told some parts are still 5 days out. Call sales and they take parts off another truck on the lot and mostly finish my truck and after a total of 14 days I get it back, minus the interior trim piece that was damaged by prior owner which was supposed to be ordered the day I purchased the truck. On a we owe slip I have documented that truck will pass inspection for tint I kinda knew it would fail and had to pay to have tint removed and was told we will reimburse you for that, that was 7 weeks ago not any reimbursement. Interior dash piece that was supposed to be ordered upon purchase of truck and I told them just mail it to me has never arrived 7 weeks later. Got a call 2 weeks ago asking how my service went and went trough the whole story and was told I'll have the service manager call you, that was 2 weeks ago and no call from service manager. 14 days my truck spent there and its still not complete, I went ahead and purchased the dash piece myself as I didn't want the hole in my dash. Cleary they played games trying to get ford to pay for the snyc 4 problem since I'm still within factory warranty, my opening a claim via customer service forced their hand but I had no idea at the time I simply wanted my truck fixed so service writer has no issue just plain out lying to you. Did i get loud and obnoxious, absolutely I did, the timeframe and constantly being told parts are 5 days out is outrageous, this was about service saving a few bucks as a snyc 4 system is expensive and they were trying to scam ford into paying for it. So never reimbursed for tint removal, purchased interior trim piece on my own dime, this is without a question the worst service department I've ever seen will lie to you and ford to save a few dollars and that comes down to a shady service manager policy. Again the sale wasn't to bad it was the shady service department that ruined this, avoid this place and don't expect any service after the sale. One thing that infuriates me more than anything is being lied to, there is no integrity or honesty within this service department.

Scott Kia Of Springfield - autorepair - Updated May 2026

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