I've always hated buying cars. Bad experiences in the past, plus a general distaste for the process…read moresoured me. It got to the point where I'd rather go to the dentist than buy a car. I was in the market for one last week. I just happened to see in my research that Robin Ford had one that had everything I was looking for. Since I live close to them, I gave them first crack at my business. And I left with a 2014 Ford Escape at a price I could live with. I didn't need to go anywhere else. Simply stated, this might have been the easiest car buying experience I've ever had. Eric Kane, my sales associate, is easy to deal with. I've dealt with some really slick sales associates that I wouldn't trust in the past. Eric was the complete opposite. He never pressured me and he was straightforward the whole time. I'd deal with him again in the future without hesitation. Thanks Eric and thanks Robin Ford. I'll see you in a few years when I'm ready for the next car.

Bought my used truck here, to be 100% honest the purchase was a relatively easy headache free…read moretransaction, was a newer used f350 still under factory warranty. Upon leaving the dealership going home snyc 4 screen started glitching, call and they said bring it in it probably needs a update. This is where all the drama begins, took truck in spent half a day as they reprogramed it, never even got off the lot and screen still glitched was told to make another appointment and they would give me a loaner to drive. So I leave the truck 4 days and upon pickup was told we reprogrammed it, I'm like didn't you already do that ? Told its fixed, again upon leaving dealership screen starts glitching again so now I'm frustrated you've had my truck 5 days and nothing is fixed. Told bring it back will give you a loaner, get home and call ford customer service and open a claim and informed service and give them the claim number and was told you just complicated the whole process. I didn't understand till later why. Was told system put out a code that required the entire snyc 4 system be replaced it will be a week. Ok, as long as its fixed I'm ok with that, 8 days later no updates from service so I call and am told will call you back so I wait 2 hours no update so I call back and finally get someone on the phone, now keep in mind I can track when my truck is moved and last started via ford app. There also was a small trim piece on the roof and a trim piece to be replaced on the dash also and you have had my truck 8 days but it hasn't moved or been started in 5 days, the response from service is parts are 5 days out, also we replaced a power cable and the screen for snyc 4 and my response is you told me you were going to replace the entire snyc 4 system because when I took it in it had completely failed. It took these 3 trips to understand what was going on, prior owner had added stuff to the truck and damaged the power to snyc 4, and this was a issue when you sold me the truck with prior damage caused by previse owner but because the truck is under factory warranty they are trying to get ford to pay for it and its not a factory defect it was caused by old owner and your to cheap to own up to it and pay for the proper repair, hence why your annoyed I called ford customer service. I got loud with the service writer and yes I'm pissed, at this point you've had my new to me truck longer than i have, 13 days to be exact and I'm being told some parts are still 5 days out. Call sales and they take parts off another truck on the lot and mostly finish my truck and after a total of 14 days I get it back, minus the interior trim piece that was damaged by prior owner which was supposed to be ordered the day I purchased the truck. On a we owe slip I have documented that truck will pass inspection for tint I kinda knew it would fail and had to pay to have tint removed and was told we will reimburse you for that, that was 7 weeks ago not any reimbursement. Interior dash piece that was supposed to be ordered upon purchase of truck and I told them just mail it to me has never arrived 7 weeks later. Got a call 2 weeks ago asking how my service went and went trough the whole story and was told I'll have the service manager call you, that was 2 weeks ago and no call from service manager. 14 days my truck spent there and its still not complete, I went ahead and purchased the dash piece myself as I didn't want the hole in my dash. Cleary they played games trying to get ford to pay for the snyc 4 problem since I'm still within factory warranty, my opening a claim via customer service forced their hand but I had no idea at the time I simply wanted my truck fixed so service writer has no issue just plain out lying to you. Did i get loud and obnoxious, absolutely I did, the timeframe and constantly being told parts are 5 days out is outrageous, this was about service saving a few bucks as a snyc 4 system is expensive and they were trying to scam ford into paying for it. So never reimbursed for tint removal, purchased interior trim piece on my own dime, this is without a question the worst service department I've ever seen will lie to you and ford to save a few dollars and that comes down to a shady service manager policy. Again the sale wasn't to bad it was the shady service department that ruined this, avoid this place and don't expect any service after the sale. One thing that infuriates me more than anything is being lied to, there is no integrity or honesty within this service department.

The entire team was polite and friendly and very helpful. My husband is very excited to have his…read moreAudi Q7 again and Will at Springfield made the process very easy and we were in and out in a reasonable time. Thanks!

Went to them to try and get a car sales representative James king was very nice and kind they said…read moreor advertised no money down and they work with you bad credit or fair but that's not the case at all you did not work with me and I have fair credit you need to change what you advertise because they want money down and if you're credit is not good you don't have a chance charles young.

Traded my Honda Civic for a 2015. The entire process was handled by Chris. His customer service…read morewas more than outstanding. He was very thorough, knowledgeable and answered every single question I had and had a lot of them. It was a pleasure being at the dealership with his help. He was personable and helpful. He made the process easy and I will be back again with my best friend to purchase a vehicle

Brought a car about 3 months ago and they supposedly had the car inspected now I find out I need…read morebreaks and rotors on the car and I haven't even driven it 100 miles yet! Call them asking for help with the bill and they declined! I don't even know how the car passed inspection with no breaks! Whoever he had inspect the car he refuses to give me their name or phone number so now I just have to eat this one! Sad how people scam people and just take their money. If you buy from them I advise you to get your own inspection from your own people because obviously "his guy " can't be trusted.

run do not ever buy a car here you will be ripped off i can guarantee it i'm proof they turn the…read moremilage back and they say its fixed when all they do is disconnect the battery worst car dealership i ever incountered

I went with my good friend to buy a pre-owned car to ACS pre-owned on Baltimore pike in Lansdowne…read more I was so impressed with the friendliness of the staff, the honesty, the attention to making sure the customer is Satisfied. Their prices were reasonable and it didn't take all day. There's also a bonus, you can also use their service department for all your repair needs, inspection too! So if you're one of the majority of people that dreads buying a car give ACS a try you will be pleasantly surprised!

Where do I begin ??? , Great experience , great inventory , knowledgeable staff, they work with all…read moreincomes , and always give you a way to go ! If they can't get you done then literally no one can ! Since my very first purchase in 2018 I have sent over 15 family and friends to them , And YES they do give referral checks !

I've got mostly great things to say about these guys. I found the car I wanted with them for a…read moregreat price. I can't speak about their financing programs as we paid cash but they helped me get an extra key for wholesale price which was a nice gesture. The only thing that keeps them from being a 5 star review is I had to stop them from mounting their company logo license plate to the front of my car. This car never had a front plate, and they were about to drill holes into the front bumper without my permission before I stopped their mechanic. Not cool guys, check with the customer first.

awesome experience! I couldn't believe everything was so quick and easy! most of all it was worth…read moreselling my car to carvana. thanks for your business. keep going.

Sold my car through Carvana and honestly... why would anyone do it any other way? The process was…read moreridiculously easy, everything was done online, and I got way more than the dealership offered me. No awkward negotiations, no wasted time sitting at a dealer, no pressure -- just a few clicks and done. Drop off was smooth and exactly as promised. If you're thinking about selling your car, check Carvana first. Total no-brainer.

The Salesman Rob was very helpful. and got myself and my mother into a 2018 vehicle. I would…read moredefinitely recommend them to family or friends and even if your credit is not that great you can still get a vehicle as long as your have a good steady income.

I have mixed feeling on the company. Honestly they got me with horrible credit and my fiancé with…read moreno credit into a car quickly. It wasn't the car we wanted but they did do everything they could to work with us which is all we could ask for. Obviously when you are working with bad credit you are always going to pay a little more. The salesman was amazing and they were really willing to work with us however he could.

I came in with high expectations and left with nothing but regret--and $26 wasted. I paid for the…read moreFull Wash Deluxe package, which promised a full interior vacuum, weather mat cleaning, and--what I was especially looking forward to--a proper wax to finish it off. That wax? Completely skipped. Not even mentioned. I expected a clean, polished car, but somehow they managed to make it look worse than when I arrived. They ran it through the wash, barely dried it, and handed it back with dust still on the dashboard, crumbs in the seats, and dirt on the floor. I had to ask the workers multiple times to go back and fix what they missed--and even then, the dirt and dust are still here. It felt like they were annoyed I was even pointing things out. I even paid extra to have my weather mats cleaned, hoping at least that part would be done right. They didn't even touch them. This place is a total disappointment. Poor service, empty promises, and zero accountability. One star--and that's only because I can't give zero. Avoid at all costs.

Never had a full service car wash as good as this !!! Outside and Inside, windows, carpet and…read moreliners all cleaned. I spent $26 for the deluxe and it was well woth it!!! This was my 2nd trip and will not be my last !!! Worth every penny !!