I received false information from the service department about the failed battery and the need for new brakes. The battery that came with the car was about 2.3 years old when it failed, which is unacceptable for a new car. So, in my opinion, the battery was a "no-frills" battery. I chose not to purchase another "no-frills" battery through Mitsubishi, particularly since they do not offer a longer warranty than two years, which is ridiculous. The service department suggested that I have the car towed to them so they can install their "no frills" brand of battery. I chose to purchase an AMD battery from AutoZone with a 4-year warranty from AutoZone. Oh, the other suggestion was to purchase a device I plug into my garage to help maintain the battery. Say what?! Oh, and drive the car more so the battery connects to the alternator for longer periods. Huh?! At the same time, the service person said I needed new back brakes. The car had only 14,000 miles on it, and I am not a hard driver. My male friend suggested that I take the car to another shop to get the brakes tested, so I did. The female auto mechanic (Girls Auto Clinic in Upper Darby) showed me that I would not need brakes for another 4-5 months. If I needed brakes by June, the car would not pass the State inspection, and I'll get brakes then. It was not an emergency or need for brakes, as the Mitsubishi Service Department had stated. The expense would have been about $600 out of pocket for brakes I did not need if I had not checked with another shop. During such difficult financial times, the Mitsubishi Springfield service department should not coerce customers (women) into receiving services they do not need, meaning lying about the condition of my back brakes, nor suggest that I tow the car to Mitsubishi to get a battery that is only guaranteed to perform for 24 months. So people are expected to replace a battery every 24 months; really?! I think not! So, in general, these auto manufacturers are building cars like the telecommunications industry builds cell phones, which is to fail within two years of purchase. It's no wonder we see so many newer cars being resold when they become too expensive to maintain, so people just walk away from them. I will never purchase another Mitsubishi vehicle, nor will I recommend this brand to anyone. read more

feb, 2025 I'm still having issues a year later. This company hurt my pockets. I said it the week I brought my vehicle and I'll say it again 8ms later. Please do not buy any vehicles from this place. They will place you in a vehicle sure. But the results will be costly, as they knew they sold a broken car to me, admitted the fault but still only wanted to go through the cars purchase warranty. Which Is completely messed up. To buy a new vehicle and to have issues the very same week and to be talked to and treated the way I was will never leave my brain this is what they caused to good hard working people. Don't buy here. read more

Springfield Mitsubishi - Car Dealers Near Me - Springfield, Pennsylvania

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Drove an hour to test drive one vehicle. They tried to get me to fill out a financial application to test drive a vehicle....I DONT THINK SO! Then they wasted an hour of my time showing me other vehicles other than the one I came to test drive and THEN was told that vehicle was sent to the shop for a new engine that day...after confirming with them that the vehicle would be there. Completely unprofessional outfit only wanting to take your money. RUN!! DONT WALK AWAY FROM THIS DEALERSHIP read more

Horrible service and their shop foreman is a diddler Timothy stokes jr Meagan's law frank the service writer is charging customers for parts that are covered under warranty so they get paid twice and Steve the service manager and Paul the service director put these two in the positions and allow them to run the shit show they have going on over there read more

NEVER go to a dealership for an inspection (especially if you're a female). I only had the car for a year. 2022 with good miles, nothing major should be wrong. OF COURSE, they found something. I needed a tire. I'm like, ok, I've never failed before, so this shouldn't be too bad. Total over $400.00 WHAT! These extra charges, I DID NOT NEED TO PASS MY INSPECTION. An alignment, strange filters that I had never heard of, Etc. I left, as I should with my 30 days. I went to an authorized tire place and continued the inspection. I did Not need anything else on that list to pass. Total less than $150. I don't know how they stay in business with Frank in that office. Rip Off !!! read more

This is not how I like to do business. I tried to do this amicably but these guys don't play the game right at all. Capital One gave me four Pre-Approval notices and I clearly chose wrong. I purchased a 2022 Mitsubishi Outlander from them now about 45 days ago. It was used, very low miles and some small blemishes but could be corrected, came correct with my down payment and in the end I think they simply sold me a vehicle they had a difficult time moving off the lot. Now you might ask why such a low number of stars in the review...well let's get to it. Before purchasing and leaving the lot I asked for the correct paint match to fix a small but very noticeable rust stain in the drivers door and the big scratch on the drivers door handle since; I also requested an owners manual (there wasn't one in the glove box) so I could properly reset the vehicles settings since they failed to do so and the previous owners setup was still in function. To add insult to injury, they took the car to put fuel in it and somehow got a nail in the tire only 1 day off the lot and gave me the business about fixing that, so I did it myself. The 30 warranty they give was trash as they did not want to fix anything. To date I still have not found the correct paint based on the VIN/manufacturer. I waited for a phone call to pick it up but once I called they claimed they could not provide said document. This was all to avoid the back and forth and the lies from them by simply performing a DIY or take it to another Mitsubishi dealership with an on-site service department. Oh, for those that don't know, their service department has moved across. Forget these guys including a name I see heavy in these reviews with negativity attached to include Calvin, Ace, and their sales manager. They are all in cahoots and will quickly pass the buck on each other and then on to you (I am choosing to use PC terms), there is nothing good about doing business with them. They think they can sell you a dumpster fire because Pennsylvania does not have a "No Lemon" law, which is BS itself since a vehicle is in fact a major purchase. Note to anyone who reads this. Car dealerships will only push a deal they can benefit from. DealerTrack (what it was called a few years ago) shows them what deal works best in their favor. Don't believe the hype that the bank or finance company is the only one that has the upper hand in a deal. Even if your credit is not good, they never pursue a deal when only one bank will take the bid unless it is completely irresistible. A big thanks to the people from Mitsubishi who helped me with the electronics on the vehicle and Lemon Squad (a friend put me on to them). read more

The reviews you read about this place, they are all True. The sales guy Calvin is horrible, so pushy to get you in for a deal and when you come In, far from it... read more

Springfield Mitsubishi is borderline predatory! I went to Springfield Mitsubishi because of the 1 Dime Down promo and it doesn't exist! My reason for going in the first place was because I had compromised credit and they massacred my credit rating by making so many inquiries to try to get me a lender! I still ended up paying $5000 down and my credit took 3 years to repair after they made all of the inquiries on my credit report! When I needed "body shop" services they do not provide those services only give you a list of people that they recommend! read more

Wonderful work on my car! Thank your staff for being so kind and informative. we will recommend your location to all of our friends. read more

I really wish I could give this place a zero. But it's horrible they leave a lot of things out Just to sell . Beware of this place or please asked alot of questions which I should have .Make sure they tell you everything about payments. And make sure it's true because they are very misleading I will never ever recommend anyone to shop here . It's better in Philly . read more

Bynn is good need to refinance in a couple years get the price down a little lower that's all

Amazing amazing experience. That's the fastest we were ever in and out of a dealership. Yessmina (I'm hoping that's correct) was more than welcoming and made us feel super comfortable. I'm so glad they handed me the keys and said, "that ones yours". I'm truly in love with my new SUV. And definitely recommend. read more

Springfield Mitsubishi - Car Dealers Near Me - Springfield, Pennsylvania

Springfield Mitsubishi is completely insane. My experience was terrible. Calvin texts and calls you continuously even without a response. When I finally went to the dealership to check out a vehicle, I didn't have his complete attention. He wasn't listening to me. I needed a suv or full size sedan, after being belittled we came to an agreement on a used 2019 outlander. Instead of continuing the process Calvin and his sales manager played a game of tag to see who would convince me to get a Mirage or Toyota. After declining 4 times I decided to just leave. This service was terrible and the tactics don't work. I highly recommend staying clear of this dealership. read more

Springfield Mitsubishi - Car Dealers Near Me - Springfield, Pennsylvania

Really wish you could give a zero. Called to ask about a 2020 used. Said they have it, come in. Go in, after waiting an hour the manager (heavy set guy, didn't get his name) flat out lied and said they would bring it around. Showed us two 2022s, when we asked the salesman about the car we were promised, he said they didn't have one. read more

I had an appt with a salesperson for 12:00Noon on Wednesday. Our family arrived at 11:45am. We were told my salesperson started at 12:30pm, but lets get started with paperwork, which was reasonable. When I was asked my mortgage amount, her comment was "it must be pha". I looked puzzled and asked what is pha? She answered, Philadeladelphia Housing Authority. DO YOU KNOW HOW INSULTING THAT IS?? It's not insulting because someone lives pha, but because the assumption was based on race. My primary home is in an area with $200,000 houses. I have a satisfied mortgage and a generous pension. with credit scores of high 600 to over 700. The salespersons were all idle at their desks.Manager made us wait over 30 minutes after all the paperwork had been collected. The sales Manager needs to revisit the by appt only during the week. By the way the salesperson who I only knew over the phone was there 10 minutes after we entered. She was seated 2 desks away and probably thought we did not show for the 12:00 appt.We heard each others voice as we were leaving after one hour . Our family allowed one hour to see if we could make a deal because we were told that as a repeat buyer of a new car, the dealership should be our first stop for an SUV. We left for our next appt and bought the SUV. It should be noted that Ms Personality who acts as the greeter at the door would not take messages when we called three times in one day. If something does not change with the management of this auto dealer, your salespersons will have to get another job to supplement this one. read more

I went into Springfield Mitsubishi with no expectations, but I left with a 2022 Mitsubishi Elvis Cross! Everyone was very helpful, and I left satisfied with my purchase. The best party , I only put ONE DIME DOWN!! read more

It's getting only one star because I can't give it less once you purchase your new Mitsubishi they treat you like garbage been waiting to get my brand new car fixed for almost 8 months the worst service I have ever dealt with for the amount of money I am putting out of my pocket highly recommend staying away from them. read more

I purchase my 2021 and was grateful with the process. If you need someone to get you into a new vehicle Calvin is the man to see.

I traded in my 2014 Mitsubishi outlander sport which was owned for a 7 seater Mitsubishi outlander sport on July 9th 2022. They didn't have any of those in so they had a 2018 gmc Arcadia they said just came from their service center. They gave me a carfax for my reinsurance. That was an lie because everything that they said was serviced were not. Now in January 2023 the transmission went on it after of having it for 6mos. I called Mitsubishi they said call Gmc. I called gmc they said I had no warranty but that wasn't told to me at Mitsubishi. I went to Mitsubishi on Saturday so they can fixed their wrongs. I gotten told they couldn't do anything for me. So i asked how am i supposed to get back and forth to work the manager said me take an uber. I had my family with me.​ read more

Unfortunately this is the only conveniently located Mitsubishi dealership in my area, otherwise I would never go here. When bringing my car in for a recall they were unable to provide me with a loaner car to get to work - seems to me they should since the recall is their issue not mine. Every time I call them they put me on hold for 15+ minutes, but if I redial they can help immediately which says to me they either forget that I am waiting or don't want to help. Overall poorly managed dealership, I'd recommend going somewhere else if you are close enough. read more

Look at all the fake reviews on Google Reviews. Obviously fake with similar wording in each review like the "team" and the use of names. Nice try with the fake reviews! read more

I bought my first brand new car here, a 2017 Mitsubishi Mirage G4 and have zero regrets. The car was reasonable, as well as gas and it runs amazingly! The manager Megan Catana and sales representative, Sarahjo Boyle worked with me and helped me out through and through. I highly recommend this dealership and Mitsubishi in general. read more

Springfield Mitsubishi - Car Dealers Near Me - Springfield, Pennsylvania

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The service and parts department don't communicate well with each other. How is it I call Springfield Mitsubishi in Reading and get transferred to the parts department in Springfield? Drove an hour from Coatesville to Reading and no part. Then they order the part and never call me. When I complained in response to a follow-up "how did we do" email, the customer service rep tells me that they did call me, and left several VMs. My call history proves otherwise. When I called them out on it, no apology, no offer to make it right by giving me a discount. WTH. Done with them. Two strikes, you're out, especially if you're calling me a liar. read more

Matthew L of Springfield Mitsubishi, what exactly have you addressed on Google? Perhaps you can tell me why you have countered negative reviews by actual customers with fake reviews from your own employees? The Google review of Vickilovely90 is the same email as your sales consultant Vicky on your own website when you look at the dealers "Meet Our Staff". Please explain the truth, if you have that capability. I pasted her Google review below in case it disappears on Google's site. vickilovely90 reviewed in the last week Quality Excellent Appeal Excellent Service Excellent I bought a 2012 Nissan Altima 3.5 SR from here. It is absolutely beautiful. They have really great service; they asked me what i was looking for and found the perfect vehicle for me. They showed me 3 different cars and made sure i was comfortable and liked the car. They didn't pressure me to purchase one car over the other since its a salary based dealership. I chose the car i felt the most comfortable in and the payment fit my budget.They made sure the car was fully detailed and had gas in it so i was ready to drive after i signed for it. I would recommend Springfield Mitsubishi to anyone that is buying a car. No credit, bad credit, or re-establishing credit, they will work to get you on the road. read more

Everyone was nice but i told them what payment i wanted and that i didn't need a brand new car. What did they do, walk me out to the 2022 Outlander. Told me my payments would be 600 and some per month. I told them i couldn't afford more than 450 a month. They wouldn't even show me any used cars one or two years old. And the one dime down thing is horse shit. That wasn't even an option. I went to the kia dealer and got a new Seltos for the price i wanted. Don't go here. read more

This is a place to avoid and if its a used vehicle just know that you are not getting a warranty on your vehicle. Do your research before you sign and ask questions. Then make sure they have your answers in writing. I wish I did, I got my tail handed to me because the financing was way too high. I ended up paying 8,000 more from interest. So don't be fooled like I was. read more

The worst experience. I wouldn't get another car from them if it was free. I won't sent my worst enemy there for a car. Bought a truck and been in there 6 times and still having problems. And then argue with me in the showroom. About how its my fault. Once again never buy a car here. Save your time and money and go elsewhere. If i could give this review of customer service a zero i would oh and to respond to the review like that on goggle is very unprofessional. if your going to tell the world what happened at the dealership in detail then maybe you should stop lying and blaming a customer for doing and saying stuff they never said or did. definitely should of looked on this website (yelp) before i bought my car from here. im not the only one that had problems with this dealership. read more

I went there last august 2020 to get a suv and it was all great service was great I thought I had a year on my inspection stickers so I looked at my current inspection and it expires feb 2021, which is only 6 months of driving so I called the girl at the dealership and ask them can I do me a courtesy and get my SUV inspected because I thought I had a year from when I bought it and the girl told me that her manager told her that they can't do nothing because I've been driving for six months and I think that's bad business if you asked me so I was going to get my car inspected through them but now I'm not read more

The outcome of my purchase was as expected with me leaving the facility with a vehicle, however the overall experience was something that was totally regrettable. We arrived at the facility promptly at 1PM for our scheduled appointment and met with our sales rep Robert as was made known to us via text messages and phone calls. I asked both my wife and mother-in-law to accompany me as I thought the whole process would at most take 4-5 hours to conduct; I was way off. We had the initial discussions in the beginning typical of every car deal: what are you looking for, how much are you putting down, what are looking to pay each month, etc. Those discussions went fine and as expected, where things took a total left turn was when we were continually given the runaround for how long we would have to wait for everything to be completed. We were told when Robert went to get our vehicle from a nearby warehouse that it would take between 20-30 minutes, that was a LIE, it took more like an hour and a half. We were told that the paperwork was being done by someone who is quick to get it done, that was also a LIE as we didn't receive the paperwork until 3.5 hours AFTER I already put down my down payment. We were told a ballpark amount for how much monthly payments would be and told that the number was a worst-case scenario, that was also a LIE as the actual number turned out to be around $100 more than that given figure. We were told that the vehicle was being washed and detailed and that it shouldn't take "too long"; they never even got to wash it as it literally sat across the street at the adjacent used car lot for about 45 min. only to have them splash water on the vehicle. When all of this was said and done we spent 7.5 HOURS (1pm-8:30pm) for seemingly no reason at all, mind you the dealership closed at 6PM. We were left to sit in a cold cubicle all day while people kept walking back and forth with the occasional "oh, they are working on it" in between all of this madness. We were offered NOTHING to eat or drink. My wife ended up falling asleep frequently because of the lack of sustenance throughout the whole day. It was only after we complained after the initial 7 hour wait that we were then offered $50 for "dinner money", why should it even get to that point for it to be acknowledged that we've been in there FOREVER. To make matters worse, there were other customers that arrived and came in after us but left before us with new vehicles in tow. Absolutely mind-boggling. Just because you say that your dealership sold 15 cars that day does not make it a viable excuse for how we were ultimately treated, we are human beings not dollar signs or signatures. If I wasn't in the precarious situation of having to trade my vehicle at that moment in time I probably would have either bitten the bullet and kept my previous car or go to another establishment to have the business conducted. This dealership has some serious soul-searching to do that's IF they even have one... read more

I bought a wonderful outlander sport!! Love the car and their customer service was top notch! Would recommend this dealership to anyone who wants to be treated right! Ps love the massage chair read more

I would like to express my utter disappointment of Springfield Mitsubishi;especially the lackluster service of the SALES DEPARTMENT who has my cash payment for a part ( plastic housing for my passenger side mirror), which; according to a body shop manager, claimed its the wrong device!!!-what's even more disturbing, is that THIS IS THE SECOND ORDERING OF THE PART!!!!!-I tried to contact the dealership, because, in all fairness, the owner treated me like FAMILY ( this was in 2018; the year that I purchased the vehicle). I feel bad that his personnel doesn't share his passion for helping folks-three people-let's start from the beginning:-the FIRST casting came in over a month ago, I opened the order, and I was told that it " snapped right on", thankfully, I never left the garage, so I asked for assistance!- THRE PEOPLE, including the MANAGER, failed to put it on!!!- This is why I brought the car to have the mirror examined to insure the problem was ONLY THE COVER!! I was told that all that I needed was a cover, so I paid in cash for the order. , but it wouldn't go on . The manager said that maybe the mold is flawed, and he will order another! Now I'm waiting longer for another part!- I have kidney disease, so I'm not readily available. But I do it! I received a phone call that the other housing arrived ( weeks later of course), he's not there! An empty-skull associate says that "we ain't allowed to help put the parts on, we'd might brake 'em"- quote, so why are you working here?????-I asked him to find someone who could help. Another guy comes out and says this isn't the right one! Of course I'm pissed, because he boxed up the part, tells me that the order is right, but maybe THEY PUT THE WRONG PART IN THE BOX!!!!. I have had enough!! I now have to drive a long distance for the 4th time , request refund, and start over again after almost two months of bs!!!!, plus when I call the dealership to speak to the owner, ASSOCIATES ARE TRYING TO SELL ME A NEW CAR!!!!!!! I respected Springfield up until now a, being a disabled person respecting and serving my country, this is how I'm treated???- I got out the hospital today; so I'm calling parts department tomorrow to request a refund for the part, then, I gotta make it to the body shop! If you have any intelligence, by all means, avoid Springfield Mitsubishi!!- I love the old man, but his workers deserve a thumbs down!!! read more

stop the commercials with the stupid "1 dime down" woman and terrible accent. i thought about buying a mitsubishi, but listening to these stupid commercials over the last year has forever changed my mind. fire your marketing team! read more

great service experience! the team clearly explained multiple avenues for repairs and they worked with me - very explanatory and put me at ease. will definitely be back, as I took advantage of the All Makes Club for my kids' cars read more

i took my 2004 mitsubishi endeavor in to get a tsb 11 55 003 fixed..wet carpet on drivers side . i got there at 8am yesterday and was told a bunch of B.S. about the problem & that the refrigerant needed to be drained & that they were drying out my soaked carpet . i was given a new mitsubishi outlander to try out & to have it back by closing..9pm . i got back at 8pm only to discover my suv wasn't fixed , & they never lifted my mats off the floor so that the carpet underneath could dry. i had to take home my suv , which was still apart with no air conditioning , in the 80 degree heat & was asked to bring it back the next day for a problem that was supossed to have been fixed by the time i returned !! THIS IS JUST THE FIRST OF ALL THE COMPLAINTS I PLAN TO SUBMIT ABOUT THIS INCOMPETENT SERVICE !!!! read more

Your radio commercial with that broad that trays to speak Philadelphian sounds effing ridiculous. No one in Philly has that sort of accent. I hate that commercial so much that not only will I never buy a vehicle from you, ILL NEVER BUY A MITSUBISHI! read more

Worst car dealer ever! You need to give the customer what they want!! (Don't they want you to buy a car?) I went in for an appointment and didn't get helped until 30 minutes after it! They make you fill out a paper which is quite ridiculous. All I wanted to do was test drive a car and the manager said "what's the point of test driving a car, if your not going to buy it tonight". After that I left. I feel like this is why you don't see any Mitsubishi's with "Springfield mitsubishi" on it!! Rude employees! Travel the 5 or 10 miles to the other dealer or what I suggest pick a different brand!! Hope this helps anyone! read more

This place is a real dump, volume dealership that takes advantage of its customers. The advertisement of credit amnesty is a farce and a straight lie. They have lenders that are willing to forgive certain things on your credit but not any true amnesty as advertised. I have very poor credit so I wasn't expecting them to throw a vehicle at me, but the customer service was so poor. Zaynah my " Sales Rep " looked like she had just walked in from shoveling the lot. I have primary sources of income and secondary, her response to my secondary income was " it's only $1000 ". Extremely unprofessional rhetoric , Extremely unprofessional in appearance, also completely lacked any knowledge in the vehicle I was interested in. Not only did she treat me as if I was the clueless one, she showed me a Outlander and couldn't answer a simple questions about " seating configuration and seating options " her response was " I'm lost ". When I took a look at the mentioned vehicle. I wasn't able to test drive , no features were explained , she didn't even turn the vehicle on for me or hand me the keys the best she could do is ask me " Do you want to see the trunk ? " She made it apparent to me from the jump she had no plans on selling me a vehicle or even acting like she was for the sake of good customer service. Even if I had perfect credit I'd never buy a car from these clowns. - Abdul Malik, Parts Sales Manager, Autozone Inc. read more

I'm so pissed at the deal I got from Mitsubishi Springfield PA that bad credit no credit will put you in a car crap is a bunch of junk... I want out of this deal so bad... And I'm working on that... I've had my car for two wks and I hate it... read more

Highly disappointed in the Nonchalant customer service I received this evening by the sales team at this location. I called for pricing on an Infinity QX70 Sport I found on their website, spoke to Ethan who said they had the vehicle. We then arranged an appointment at 7pm in which Ethan asked me if anything changed on my end to where I could not keep the appointment to call him, and he said that he would do the same. What I later learned was that expectation was "one way" and that curtsey of my time was not respected or valued. Instead of Ethan calling me to let me know that the vehicle I specifically wanted to purchase was not in their fleet, and that he made a mistake. He lured me with false intentions to the Dealership and deliberately wasted my time; what a way to ruin customer trust! When I called and asked to speak to the Sales Manager, the gentleman puts Ethan on the phone who informed me this was his 2nd week and further lied about the car being in their inventory. He then could not tell me his GM name. These are very obsequious practices and if this is his second week on the job... He definitely needs more training. read more

Immature and inexperience sales rep, different stories from multiple people. I spent FIVE LONG HOURS here extremely frustrated and exhausted with the lack of knowledge the employees have. They couldn't even get right the year of the car they were selling me!! I would NEVER EVER recommend this dealership to anyone! read more