I recently took a couple of mid range guitars, an Ibanez acoustic electric and an epiphone les paul, to Mr. Ross to have them "set up". On Both of the guitars, the intonation was all messed up, the necks were bent, the fretboards were dirty and the action (string height) on the acoustic was horrendous. When i picked them up a couple of days later (yes, a couple of days. Much quicker than other local luthiers), the fretboards were cleaned and oiled, the truss rods were adjusted, the nuts were ground down and the bridge on the Ibanez was sanded to substantially lower the action. Not to mention both guitars were cleaned, and it appears as though he also polished the (slightly rusted) pickup covers on the les paul. Now both guitars play like they should, and i couldn't be happier. I also got to look at a couple of his custom guitars, and they are BEAUTIFUL. Mr. Ross was very kind and professional. I will not hesitate to return for future set ups. read more