we had an amazing experience tonight at this location! we had so much help from noah, who was extremely knowledgeable in all of the products we looked through, and made sure we were leaving the store with exactly what we were looking for and needed. we would highly recommend, and thank you again, noah! read more

Should've checked reviews before calling in about a genuine question on music equipment that they sell. I don't understand why some people are so bitter off the bat even when greeted with kindness. As I'm not familiar with the store, I called to ask a simple question about repairs not knowing that they didn't do them. What a rude man. People like this should not be talking to customers. read more

Years ago, I bought a Takamine dreadnought from Guitar Center as a complete beginner, based on an employee's recommendation. It turned out to be a poor choice--way too big and uncomfortable for a beginner. I barely played it. Years later, I went back hoping to trade it in, only to be told they couldn't take it because the bridge needed to be re-glued. I had never noticed any issue, and the guitar was in the same condition as when I bought it. The employee showed me a tiny gap under the bridge using a piece of paper. Disappointing overall--they sold me a guitar that wasn't beginner-friendly and may have had a flaw from the start. read more

After a visit today to learn about buy back - I understand why there is a bad review. Sales associate that was helping me didnt wanna even try to sale anything after I told the reason for buy back is to get a new guitar. He was straight up I cant read more

I walked into Guitar Center Redmond on August 14th, planning to treat myself to a Gibson Les Paul. I spent some time playing a few models until I came across a slightly used model, felt great, played awesome. Sweet! I took it to the counter, hoping to get some information on it. No one around. A few minutes pass and an employee walks by... "excuse me, I'd like to get some informa.."A man with an accent, rather rudely interrupts me, gives a "fuck you" smile, blurts out "IM TEACHING!" then walks away.I stand at the counter with another customer watching the employees down at the other register watching something on a phone. So, I end up having a pleasant conversation with the other customer for about 15 minutes, started by discussing the jerk who blew me off.. read more

Came in the other day looking for new studio headphones, Steven the store manager was able to help me out. He also provided good pointers on my music production/DJ path, chill guy & good vibes. read more

Long wait, assistant dropped the instrument, store is dirty and disorganized. Really disappointed by this location

Waited 45 minutes in line, assistant manager helped me for 30 seconds before another customer interrupted and he decided to help them instead. Terrible customer service. Will never spend a single cent at guitar center again. read more

I think the experience overall is more like a 4-star, but giving it a 5 to boost from a 3-star average. Some people say they are dissatisfied with the inattentive service, but I prefer that over someone watching over my shoulders and asking me if I need something. I usually go in to try on some guitars every now and then, and they are very accommodating in terms of what I try. The selection definitely can be better, especially for low-middle range guitars like Yamaha, Eastman, etc. Overall I have only had good experiences with this place. read more

Service was top notch! Truly 5-star. We had such a fantastic experience buying a guitar for my daughter and one for my husband as well. Mikhael was so helpful and patient. This is my daughter's first guitar and had only taken a couple lessons so she wasn't really sure what she was looking for. He spent the time to educate us on all the different options and made recommendations based on her needs and expectations. Best part was when he suggested, "the guitar will pick you!" And asked her to point out what speaks to her. She lit up and found the perfect guitar. Since she doesn't know how to play yet he plugged it into an amp and played it for us so we could hear the instrument and showed us all the different features on the guitar and amp. I feel really good about our purchase and we're very grateful for the experience. Thank you for all your help! read more

Guitar Center - Walls of electric guitars and all different price points, including pre-owned. - Guitar Stores Near Me - Redmond, Washington

Huge selection, but pretty terrible customer service. Went to purchase my first guitar and wanted to ask a few questions.... After standing there for 10+ min I asked a guy named Benny if there was anyone that could help me and he snapped back "give me 10 seconds"... 10 min later I walked over near him again and he looked up at me as he was helping someone else... then 20 min after that I find out he went on a lunch break (at 7pm - 2 hrs to closing)... Asked another guy that walked by and he didn't let me finish the question and snapped back "I'm the lessons guy.. you'll have to ask someone else for help" The guy that ended up helping me (after nearly an hour of waiting) told me "I don't know a ton, I'm a DJ"... but at least he was nice enough to try to offer help. Sounds fine to me - if they don't want my business, I'm happy to go elsewhere. read more

Not sure how this location stays open. The place always look like it's been ransacked. Lots of empty shelves, lots of missing, mislabeled and mispriced stock. No sales staff to help out. I went in looking for a keyboard and wandered around for 15 minutes without any staff appearing. Might as well have shopped on Amazon. read more

This place has way too few stars than it deserves, so I'm writing a review just because of that. The Guitar Center in Redmond is great. They have some nice guitars in the "platinum" room, they have drums, amplifiers, keyboards, headphones on the floor. You can touch it all, it's maintained in an excellent condition. A few times someone was jamming right there, and I just grabbed a guitar and joined them. It was a great experience! By the way, the guitar was really nice, and my friend ended up buying it a few months later. You can ship your orders there, returns are easy. No stupid questions, no looking down at you regardless of your musical proficiency. They help you load stuff in your car if you need help, answer questions (if they know answers of course). Everyone is very nice, welcoming and helpful. As with any present-day music store some specific stuff you want may not be there to try and of course there could be one-off situations when they have many customers and not enough staff, and you don't get your attention. However, I think it a great place to visit if you are a musician or if you want to take music as your hobby. Guitar Center is a large company, and it has its issues, but I think this specific place and this specific business in Redmond definitely deserves to be loved by the community. read more

I went to buy a guitar and was helped by a very nice girl named Phoebe. She was so helpful. I wanted a nylon string acoustic, and she helped me find one that was in my price range that worked for me. I had wrist surgery for arthritis and wanted something that was easy on my wrist and hand. She was so helpful, and no pressure. It was a very nice buying experience. She's great. read more

super bad experience. we waited for 15 minutes at the register and made eye contact with multiple employees who disappeared when we tried to get one of them to ring us up. also, the phone was ringing constantly and no one picked it up even as we were being rung up. would put 0 * if possible. read more

The store opens until 9pm. I went in around 6pm and standing in front the "Repair" department for minutes and have not seeing a soul. Later they told me they currently have no repair guys available. I had to clarify what they meant by that, and they said the repair guys are usually here in the morning until 5pm. It would be helpful to customers if they can put up a sign on the Repair department counter with their "Business hours" for the Repair department. read more

Not knowing what Guitar I needed, the Redmond store nailed it. I explained that I was a 40 year Jazz Sax player who already knew scales, chords and theory. The guy at the Redmond store walked over, grabbed a limited edition mexi HSS Strat and said this is your Guitar. Man was he right, Thanks guys.. read more

Guitar Center - Guitar Stores Near Me - Redmond, Washington

This guitar center is located in the Redmond town center and has plenty of parking, which is a plus. There is a decent selection of guitars and the staff is usually ok about letting you try out the selection (Good to check out used equipment) if they are not too busy. I have purchased accessories, drum sticks and even a Yamaha-THR amp from this location, and found the experience to be OK (annoyed by the upsells, but I attribute that to their policy). Personally, I wont go to a Guitar Center anymore unless I want something immediately (strings,drumsticks) and for that this location is good. read more

Needed to return an audio interface that was damaged during shipping. The staff was super helpful, got me in and out quick, didn't ask a lot of questions except to ensure I had what I needed. Will drive out of my way to go here next time. read more

TL:DR Deceiving, hard-selling, and overall very pushy staff that sell instruments like they are selling cars (but much worse to be honest). I was repeatedly persuaded to buy more and more expensive stuff. Do your research and avoid consulting their staff because they just want you buy more expensive stuff. Details: Hmm... where to start? I recently started learning drums. I started taking lessons and my first objective was to buy a beginner drumset. I was told by my instructor that I could go to the guitar center to find one for myself. So I went, and boy this store is so full of shit. I will break it down what happened. 1. I approached a staff member, asking if he could recommend me a drumset. Preferably electronic because I think an acoustic one is way too loud. 2. I was recommended the "Roland TD-17KVX V-Drums" for 1450 dollars, which comes with a hi-hat stand but not the base pedal which I have to buy separately. 3. I was hesitant overall, I literally know nothing about drums and I thought instrument stores don't work on a commission basis, so if the guy said I need a 1500 dollars drum then he must be right. But boy was I wrong. I was also told by this staff that they have a 5% cash back and 6 months financing program with no interest. When I got approved for 4500 dollars the staff immediately tried to persuade me to buy a 2500+ dollars drumset. 4. I then found out that this so-called financing program isn't a typical finance program, but a credit card that I am applying, and the 5% cashback is actually only valid for in-store purchase. This is all told to be me AFTER we finished pulling my credit and got approved. If I knew I was applying for a credit card I would have just paid with my own with more or less better benefits. 5. I was told that the store doesn't have this particular drumset so I would have to order online, but they have absolutely free shipping. We ordered this set online, ordered several other things like the throne, amplifier, and base pedal. I was told that I'm all set and I can just expect emails to show up. 6. I got the invoice showing I paid 70 dollars for shipping. I called 3 times to try to get the shipping cost refunded back to me. 7. When all the shipment arrived, I realized it didn't come with a Hi-hat stand. But I was told that the reason I'm buying this more expensive set is because it comes with a hi-hat stand. Apparently and I have already unpacked everything. I guess I am paying another 100 dollars for a stand because my hi-hat can't be mounted. 8. I was told by my instructor that I basically got sold things that are completely unnecessary to a complete beginner. read more

UN-*******-Believable?! Fire someone NOW! ... Absolutely one of the worst customer service experiences I have every experienced in my life. I went in to purchase three microphones, prepared to spend nearly $500. I went to the microphone area and was served by the kid that works there and I have to say, HE DID A GREAT JOB. I remember thinking to myself, "wow... that kid did a great job. He answered my questions and because of that, I feel better about purchasing 3 microphones from these guys"... I took the microphones to the counter, that is when I met the "Crazy Larry", the "you got to be ******* kidding me??!!" guy. As he is ringing up the purchase, he offers me the "coverage" plan they always offer you that guarantees replacement if something ever happens to the microphone, yadda, yadda... It is a ruggedized microphone that is designed to be knocked around and wasn't going to be used much anyways, I politely declined. He then says, "are you sure"? I said, "yes, I am sure". He then says, "well, it offers yada, yada and blah, blah, blah and this and that and... ". I said, "NO thank you, I am not interested in the coverage plan". He then says, ( absolutely true ), "... just hear me out., the coverage plan yada, yada, and blah, blah, blah... it will save you some money on this purchase??"... At this point I'm thinking, "What a fool... but he seems desperate so I'll just humor him and be nice and hear him out". I said, "ok, fine , how much will I save"?... I wait for about 2 minutes as he works on some numbers, and then says, "It will save you $12". Now I'm getting a bit irritated... He is haggling with me, won't take no for an answer, wasting my time and all of this for... $12 on a $500 microphone purchase?!... I literally laughed and said, "Seriously? Look, I'm not interested in the coverage plan and $12 is sort of a joke. I'm in a hurry and really just want to get out of here with my microphones. One last time, thanks, but NO THANKS"... He then says, "... ARE YOU SURE?"... In this moment, I can feel the hair standing up on the back of my neck. I stand there and just stare at the guy in silence preparing to carefully curtail my ever growing frustration and amazement at how inappropriate this guy was behaving... I said, "I AM NOT INTERESTED. I HAVE TOLD YOU NOW, 4 TIMES, THAT I AM NOT INTERESTED IN THE COVERAGE PLAN. YOU ARE WASTING MY TIME AND I AM ABOUT TO WALK OUT OF HERE AND PURCHASE NOTHING"... He says to me again, "... are you sure, you'll save $12 and the blah, blah, blah gives you yada, yada for 3 years and, and, and, .... "... I looked to my friend and said, "we are leaving"... I did not make any purchase. You literally can't make this up, it was SO BAD. Not only did Guitar Center lose $500+ in sales that evening, but the kid that helped me in the back of the store who did a nice job, lost his commission. And I was really insulted by this. If management reads this, you need to fire this guy immediately. He was a relatively short guy with black hair and a black beard, hairy. I think he was some kind of management role working the till. This guy needs to be fired. This was at the new Redmond, WA location at the Redmond Town Center. What a joke GC... read more

I've been here at RTC many times, to browse, carouse (without the alcohol) and to seek advice on new frontiers. I've found the staff knowledgeable and helpful even if sometimes seemingly indifferent. Better than the alternative, overbearing. I've gotten good follow up between visits on availability and out of stock items. As for customer service, I think it depends on what's going on at any given time, noise levels (stress) and number-of-customers (the sales staff receives commissions or benefits on sales and this may cause indifference if it's crowded and you're perceived as a Looky-Lou). Overall, it's a pleasure to be there amongst some of the funnest toys (for me) on the planet!! read more

Got some nice used Kerope cymbals shipped easy. Happy to be able to shop online and get correct product quickly . Ok

Just walked out. Dropping my $1500 at Sweetwater. Standing around BS'ing while I've asked to buy the guitar in hand was the final straw. If I ever visit Guitar Center again it will be to try out an instrument before I buy it at Sweetwater. read more

I get it that this place is called _Guitar_ Center, and as far as Ican tell it's fine for guitar players. But the place sells a lot of other types of musical gear, including keyboards, which is why I was there. There are a lot of different types of keyboards, but somehow none of them were quite what I was looking for: a reasonably inexpensive five (or even four) octave keyboard, primarily for live play, but usable for composing input. Velocity sensitive was a must; aftertouch would be a bonus. I knew such things existed; I could buy them on-line if I were OK with buying without touching them first. But my niche was a void; they had low-cost two octave keyboards and expensive beautiful five octave and 88-key keyboards, and not much in between. They also didn't have anyone in the department to answer questions; the only help I got was from a fellow customer who knew her stuff. I got my wish at Goodwill: a five octave Yamaha with great sound, good feel, and decent appearance -- for $50. Back to Guitar Center though. I looked through the rest of the store, because I was there. I saw no brass instruments, so I would have been out of luck if I had wanted to try to re-learn my junior high school trombone. I saw no percussion other than drum kits, so it's not the place for my wife to buy a marimba. My impression of the selection is that if you're a wannabe rock star, no problem, but if you're a wannabe jazz, band, or classical musician, go somewhere else. Maybe I'm hard on the place for not being something it doesn't try to be, but I still think the low rating is fair on the basis of the near absence of any employees available to answer questions. But at least I have a place to go for guitar strings next time my father-in-law is in town. read more

River did a great job helping my son but his first guitar and amp. Low pressure and super helpful with good understanding of options. Helped him make good decisions. read more

Do not expect their techs to help you -- at best they slap on a few new strings well, but they cannot solve any of your "real" guitar problems. Will need to send a brand new strat to a place Fender recommends: Fender literally laughed at the qualifications of the techs at GC over the phone. Now I know why; I'm apparently learning things the hard way. My strat is going to a cert tech next week -- far far away from all things GC Consider doing the same read more

Convenient to my place and I've shopped here at least 7 or 8 times, never had a bad experience and they have pretty good inventory, and if they don't have it you can order it online and pick it up pretty quickly. Easy to sell/trade gear here too. Sometimes it's hard to pin down an employee for help but that's like every music shop, they're usually just busy with other customers, so some patience goes a long way. Easy parking and convenient to other shops at the town center. read more

I usually love coming here. But my last experience was pretty lousy. I come in looking for strings for my baritone ukulele. I had to wait 10 minutes to finally speak to someone, which isn't a big deal, it was Saturday and fairly busy. And when I asked for help they told me they didn't carry my strings in store since it's a rare instrument. So I asked if they could help me order them on their online store since I didn't know what to look for as it was my first time getting strings for this instrument to which the guy said, "it would probably be easier if you just did it yourself" So I left disappointed and just as lost about getting new strings as before I came into the store. Sad. read more

That was a long review! Happy to say that it turns out that the store manager, Nasser Abdallah, was not a good person to talk to, as he actually misled me about some facts. I went in to take the protection plan off of the order and spoke with the Customer Service rep and the salesperson. So glad I did! The discount actually WAS genuine and applicable. The protection plan was supposed to be part of the deal. The manager said that I shouldn't have gotten the discount or the protection plan. So steer clear of him. My salesperson was on the up and up-fortunately, aside from getting all stressed out, she didn't get in any trouble. I am happy with the service that I received now. I am disgusted with the store manager. Not only did he not attempt to fix the issues, but he made them worse. read more

This guitar center is conveniently located in Redmond town center and you can usually find a spot to park on the top level of the parking lot, right by the store, that's pretty handy. I've bought a couple guitars and an amp over the past few months and I like the sales staff at this location. The guitar sales crew are super helpful, and are fine about letting you play stuff. I got great advice and have been happy with purchases made there. Prices are the same prices you'll see everywhere. Guitar prices seem ominously the same everywhere. The reason to go to guitar center is the exclusive limited run guitars, that you can't get anywhere else. I picked up a really nice fender bass, seafoam green, P-J, Mexican built, played and sounded really nice. This SKU is exclusive to guitar centers. The selection here is pretty good. With instruments priced to suit all pockets. It's a guitar center, so, sometimes stuff is missing (I got a boss gt-1 effects unit and there wasn't a manual in the box, it's online, so no biggie). So make sure you get everything in the box if you think it's important to have. The other annoyance is you'll be asked a few times if you want extended warranty. I'll dock a star for this because it's often redundant. I have no idea if it is really "no questions asked" warranty or if using it it is a hassle - I was pushed pretty hard on buying it on one occasion. Fender's warranty is 2 years. I believe their thing is return to a fender authorized service center with receipt. GC extended warranty is they apparently cut you a gift voucher for the purchase price of the item. Who knows what the real deal is. I just don't necesssarily want to be pressured into purchasing it. After being asked if you want the extended warranty you'll be asked again on the electronic POS (no not that... point of sale device) if you want to buy extended warranty. GC Corporate obviously push staff to upsell this, but it's annoying. This store has a good selection of "consumables": strings, pedals, guitar straps, music books. The keyboards section is pretty basic. The range of guitar pedals is "bread and butter", good selection of boss pedals, Ibanez tube screamers, wah pedals, etc. read more

I had a great experience here. I'm a complete beginner and wanted to get a smaller acoustic to start learning on since I'm small in stature. 4 or 5 different associates helped me out over the 2 days I was there; showing me guitars in the size range I was interested in, helping me test them out, etc. At one point I was trying to decide between two by determining which would be easier for me to play on the frets-- I'm a noob so I was really struggling with D chord over and over. The associate suggested I try an easier chord like A and walked me through how to do it. That helped so much and I was able to execute it on each guitar to see which one felt best. Considering I was pretty much flying blind I really appreciated the attention. When it was time to purchase they were happy to price match to their website's sale price. read more

I stopped in last weekend to look at Strats with my girlfriend. After a few minutes pulling a few examples off the wall, Nasser cane over and asked if we needed help. After learning this was my fIrst time with a Strat in my hands he got excited and led us into the "demo room". He then explained the differences between American Strats, plugged two different models into an amp and even gave some rudimentary playing instruction. Absolutely the most useful 45 minutes I have ever spent in a retail store. I'll be back to buy. :) read more

I walked in last week to buy a guitar for my 11 year old grandson. Arthur was awesome!!! Over-the-top customer service. He did not oversell me. Gave me great suggestions. I am very happy with my experience and am sure we will be back. Kelly read more

Very good selection of guitars from $100 to $5,000. My daughter wants to play guitar so we went to the store. They have everything you need for guitar playing in one spot. The price and style are varied which is good for both beginner or advanced player. I have never seen these many guitars in my life. Some of them are very pretty. They have something from sparkle red electric guitar, classic brown acoustic guitar, or cute $29 ukulele. The staff was attentive and helpful. read more

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Brought my Taylor 814 acoustic in for a tune up. It sounds amazing afterwards and I can't stop playing it. Also picked up a Yamaha tube amp and I'm addicted. Staff has been incredibly helpful with all my questions and very quality service. Thanks! Also have to share a story - I bought two concert tickets and had them in my back pocket - I lost them at guitar center and didn't realize until I got home. Distraught I called up and the staff kept them in a safe for me and returned them. #customerforlife read more

These guys schmoozed me into buying a defunct subwoofer they wouldn't take back. I bought it the day before taking it to a dusty outdoor environment and - due to dust on the product's surface, but no other wear whatsoever - they refused to honor their return policy. Their cited reason was that they couldn't resell it in its current condition, even though the thing was busted out of the box, and under no circumstances should have been resold to anyone... Go elsewhere for literally anything they sell. This company lacks integrity. read more

Walked in ready to buy a guitar for my kid. I had done a bit of research beforehand, but had questions. The crazy hair and piercing girl who helped us was nice enough at first; showed us a few 3/4 guitars and set one up. Nothing that new here; i had already read about these on the web. But ok experience so far. Keep in mind that i saw this girl playing a bass at the counter when we walked in- she at least knows how to play.. But, now its time to ask questions. Questions like "which one is the best?" She didn't have many answers, and then told us all the guitars are the same, pick one. When i asked the same question in a different way, she referred me (but didn't introduce me) to another guy in the store who was very busy, but is apparently the "guitar guy". Then she said she had to go to lunch. Great... fine, i get it. But next, i saw her playing drums by herself; not going to lunch. So passive aggressive blow off time, i guess. Nice customer service (not). I also overheard another salesman tell another family looking at bass guitars the same thing (they are all the same). What is this? Their training? Anyway, after waiting for "super busy guitar guy" who never stopped talking to another customer (i waited like 15 minutes) we left and i got the same guitar plus accessories on amazon for less than cost of the guitar alone at guitar center. Now we are shopping for drums for my other kid. I will do it all online, thank you very much. No wonder guitar center is going broke. If you are going to call yourself guitar center, maybe you should hire people interested in telling people about guitars??? Ya thank?? You lost me forever. Oh and by the way, there are great lessons for cheaper elsewhere too. read more

i never like write a comments or review on services i received but on this time is different my husband bought a boss tanaka amplifier at the guitar center redmond towncenter, less the a year something when wrong with i when to the lynnwood location where they told me amplifier still under manufacture guaranty and the extra insurance don't cover? first stop no body help only gave me the phone number to call, when i called the number they provide me another phone number when i called they gave me other phone i was going around and around with not one help me. finally i decide to call the location where my husband bought it david the operation manager answer the call he was great don't ask a lot question only said sound like no one is being available to help just stop by to the store and i going to exchange it for a same item or something similar. now guitar center got a loyalty customer on me thank you very much david. god bless you and your family. read more

I never wanted to be that "Yelp"er, and only ever focus on leaving positive reviews...but it's also rare we've gone in a place that has had consistently awful customer service. My husband is a full-time musician (and I play a bit of guitar as well), so naturally, this is a very common stop in for us. We were excited about this location opening as it's pretty close to home. However, after going in to purchase a Martin guitar, the usual stop in's for strings/picks/guitar strap, etc. and the last time for a $100 gift card...we literally walked out after watching the staff make eye contact as we waited at the counter for 10 minutes (the store was dead) then disappear into another room. Really? If you hate your job that much, seriously...move on. Other than that, I'll be generous with the 2 stars for the nice sized and convenient location. Though after giving this place a chance 4 times now in hopes for an improvement, they've lost some pretty valuable customers. read more