I was referred to BandWright by a band director and bottom line, I couldn't be happier and I highly recommend them.
After a failed repair of my daughter's student clarinet through a chain store, it became clear I needed to communicate the issues in person with the repairer, with a hands-on demonstration. I set up an appointment for an in-person drop-off through BandWright's easy online scheduler. The shop is in a space that is attached to a home in a residential neighborhood, but it is impressively outfitted, has a separate entrance, is easy to get to, and all very professional.
Sara put my middle-school daughter at ease, was patient and listened carefully as my daughter explained and demonstrated the concerns. We do not know the correct names for each part of the clarinet, so showing which key or rod was bent or scraping, or describing the odd sound and feel was impossible to achieve at the chain store which only takes a message for the repairer. But Sara was so attentive and immediately grasped exactly the issues of concern. She also examined it herself in detail, describing to us what she noticed as she proceeded. She explained the repairs and the cost and then we expected to leave it there for a few weeks. It was a shock when Sara said we could come back in 30 minutes!
When we returned Sara was just completing the repairs but noticed another issue, and quickly took care of it while we waited. It was a marvel to watch Sara and Vinnie work, and to look around at their equipment, tools, and the instruments in their shop.
After the repairs were complete Sara invited my daughter to play it and examine the key movement to ensure it was fixed. She also took the time to answer a few questions my daughter had about using a lyre and alternate fingerings for fast playing. Sara documented the clarinet's ID and her repairs so that if we ever need to bring it back she will know exactly what was done.
Our next shock came when it was time to pay. It was a fraction of the cost of the previous repair at the dealer! I can't believe I had put off the repairs, tune-ups and cleanings of my kids' band instruments for so long because of the hassle and the cost, when I could have been using the affordable, expert, BandWright with no hassle. We will soon be taking our other three instruments there. read more