We had a good experience renting flute and then eventually buying the flute here. Rental was the cheapest too compared to other places I reviewed. May need to rent a cello here soon too. read more

They have a nice stock of instruments at prices not much higher than online sources. Repair services are slow. I brought in my saxophone for a tune up and it took them over two months to get it done. But it sounded better after so there IS that. read more

The repair service was supposed to take a week. Call after 10 days and they say 2-3 weeks. Pretty simple job that shouldn't take that long. Pretty ridiculous. And I had to call several time just to get that info and try and get my guitar back in a reasonable period. If it wasn't for the fact that there just aren't other places near me, wouldn't go back read more

I needed to rent a student instrument this week. I called and then found they've got ability to order online, so that's what I did. Today I swung by to pickup a trumpet. It was a great horn, sounds great and nice setup. Staff is friendly, the terms for rental seemed reasonable, but walked away happy today, thanks Mr Kennelly! Or Mrs Kennelly! read more

We have used the Roland electric piano every single day for practice and have had zero issues (was bought used off of the floor). I would highly encourage people to support the few stores that keep product for demo use out on the floor. Other than Guitar center there are so few stores left that let you try the product before you buy it. read more

Great customer service at multiple locations, they have a convenient return policy, and friendly staff.

First off, this place is dope af, the people are stupid nice and as a musician I love the selection. Can I just say some of these 1star reviews are stupid af, one guy said he thought he was going to be beat up when approaching the clerks? Wtf, are you sure you were in right place lol. The dude who bought wrong thing, used it and then wanted a refund because he bought wrong thing? Bruh, order a chicken sandwich instead of a burger and you eat the sandwich they ain't giving you a burger, entitled much? I did buy a wrong piano music book and returned it after knowing it was the wrong edition, they exchanged it weeks later with literally zero issue, but yeah dude, your mouth was on this thing lol. And homeboy buying violin and after 4 years of use is mad because the resell value? This guy would be surprised if he ever buys a car.... Anyways, the lessons are great, good price, new location is lit. read more

Helpful staff and a wide selection of sheet music and instruments. I quickly found what I was looking for then promptly burned all my free time gawking at their sexy guitars. If I lived in Bellevue I wouldn't have walked out with just sheet music... read more

Kennelly Keys Music - Musical Instruments & Teachers Near Me - Bellevue, Washington

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Ian and one other guy, helped me locate scarce replacement power supply. The price was reasonable. It's a longer story but bottom line is the staff at the Bellevue branch was very professional and reflected well on Kennelly Keys as a whole. Thank you. Rick in Bellingham read more

I recently had a wonderful experience here. My son inherited a violin from a great grandfather and it needed to be completely restrung and tuned up. I'm clueless about instruments so walked in hoping for a good experience. The staff was super friendly and welcoming and they were able to string the violin on site in 20 minutes. In the meantime my son and I had a great time looking at the huge selection. read more

I know NOTHING about music- so when my daughter wanted to learn an instrument- I asked around and a music teacher told me to go here. I am so glad I did. The young man who helped me was knowledgeable, kind and fast. He did not try to up sell us just got us a solid instrument. read more

Great service for bow repair . Very knowledgeable front desk . They even offered free rental bow till the repair of the bow was done.

I can't resist a music shop. Show me a grand piano and I'm in there like a flash, coveting! Kennelly Keys is a fairly comprehensive music shop, offering diffeent musical instruments, music sheets and music-related gifts. Sadly they don't allow you to play on the pianos or keyboards. A fair selection of sheet music but they can order stuff in - I eavesdropped on other customers! If you want to play music in Bellevue, this would be a good first stop. read more

I want to thank Kennelly Keys Music for a great education. I walked in, asking for some G harmonica reeds for my Hohner (okay, I started out asking for G chords, which made me look stupid, but I forgave myself for that). Anyway they had some reeds, not G's, but they were over $23. So then I asked, well, do you have any G harmonica? I kept saying G. This is G, this is not G, this is, etc. There were sixpacks that had G as one, but I didn't want to spend that much. I wanted a G. Finally I found one that was acceptably cheap - $10. Hooray. I plucked it off the rack, and gave it to the clerk who I had been speaking with for 10 minutes about my G harmonica. He rang it up. Walking out, I took the harp out of the package and asked him to dispose of it. Outside, I walked about 15 feet and blew a few notes -- something wasn't right, I did't know what. Then I looked at the harmonica in my hand -- it had a nice label E. So you can say this is all my fault, and you would be right. I wanted a G, picked the E next to it by mistake and bought that. The clerk heard me say G about 30 times, but must have figured I'd changed my mine. But I hadn't. I'd just been careless. So I go back in side, with this harmonica that I'd blown maybe 10 breaths on, and the clerk says, sorry, we can't take it back once it has been used. He refused to even entertain a discount, but said he would gladly sell me a G. So here's where my education comes in. Some prefer the short gain of $10 over a possible longer gain of a repeated customer. Over a likely long term gain of a happy customer. Like I said, I messed up and grabbed the E, which was sitting next to the G that I'd wanted and had repeatedly asked for. So it's completely my fault that I'll never spend another dime there. If you patronize the place, make sure you double check yourself. read more

Bought new violin for my sister 4 years ago for $584. She ended up dropping out of her music class. They gave me $100 to buy it back while claiming they are not pawn shop and give top bucks since I bought from them. eBay and craigslist all ranges $250+ for this same exact model. Manager said he wants to make money and then rent these out. read more

Kennelly Keys Music - Musical Instruments & Teachers Near Me - Bellevue, Washington

I shop here very often. It's the only store in Bellevue where I can get my music books, guitar accessories, and violin accessories. The price is fine, and the service is fine. Sometimes I can find their coupons in coupon books, but most of time the price is as whatever the original manufacturers have suggested. Not cheap, but comparing to ordering online and paying shipping, it's not too bad. In general, I have nothing to complain. The only reason why I didn't give them 5stars is because most employees there may not be knowledgeable enough to explain their products. Once I was trying to buy Martin strings for my Martin guitar, the guy was trying to convince me to buy strings from a different brand. I asked him why, and he was unable to answer my question. I guess they probably get more commissions on certain products, which motivates them to encourage customers to purchase those products. Also, I didn't rent my violin here. I came here to inquire about violin rental, and realized that the guy who was helping me had no idea about violin. I didn't feel comfortable to rent there since I was not an expert of violin. I would prefer to rent from someone who knew violins well. As long as I know what I want to get, it's a place where I can find what I need for music. The location is convenient as well. read more

Thanks Kennelly Keys for having sheet music for me when I was in a major hurry to find music to play last week (last minute got asked to play some piano at a gala). Happy to have found much needed brand-new rosin for my violin, too. Very helpful and pleasant staff. I didn't like a couple of the books I had originally bought and they don't take returns, but they did allow me to exchange them for more challenging piano music - so I was happy with that. Located on the second floor of Bellevue Square. read more

It was so nice to run into this shop. Ya, Guitar Center is getting pretty popular. But this place has instruments in place ready for purchase rather than online ordering. Ukuleles, violins, cellos, brass, and wood winds. I came in last minute to get my uke restrung and they did it on the spot. Staff is friendly to chat with about music and performing or pointing out other things to amplify your repertoire. They book selections for music are great too. They have the classical greats and popular pieces available. The feeling of this place just reminds you of the original music stores if you were ever a kiddo taking piano lessons or were in band. read more

Love coming to this music store! The team is super helpful! They take the time to sit with you have questions. I think its super awesome that you get one-on-one help. Their very knowledgeable, friendly. I also found out you can get lessons at this store. I think that is super awesome. Thank you Kennelly Keys Music TEAM!!!! read more

I've been going to the Bellevue Kennelly since I opened my music school in 2006. And Tyler has been there the whole time! Great store with lots of inventory and I love that they are about the only music store around that actually still carries-- get this--- music!! When you order music on amazon, you can't see inside the books so you have no idea what's in them. I send my students here all the time. Hopefully they won't get demolished in the Bellevue development run anytime soon. read more

This shop is small but has great customer service! My daughter needed a replacement violin bow, so I called to see if they had any in stock. When I arrived, they already had several set up and ready for her to try out. The clerk was friendly and laid back which put my shy daughter at ease. She found a bow that she liked and we'll definitely be repeat customers! read more

Bought my second beginner guitar here and had a great experience. The staff were all wearing masks and were vigilant about customers maintaining social distancing while trying out the instruments. I absolutely love my new guitar and really appreciated how helpful and patient the staff were. They had a ton of useful knowledge and never made me feel pressured to make a decision before I was comfortable with the instrument I found! read more

I take my flute to this store for its annual maintenance (i.e. oiling of the pads, general adjustments, cleaning, etc.) It is very convenient as it is close to my high school so I can drop off and pick up my instrument with ease. The flute technician here is very professional. Additionally, the price is also very reasonable. I paid 85 for the service done on my flute, which was the hourly rate. The store employee I usually see when I come into the store, Lara (or maybe Laura), is very polite and kind. I would totally recommend this Kennelly Keys for other musicians for their annual maintenance! read more

Had our fussy oboe repaired by Sarah, and she fixed it right when we needed it most. I've had instruments repaired at M&A and the turnaround time ranged from 3-8 (yes, 8) weeks, which is a long time to be without an instrument. Caring customer service, I love this locally owned shop. read more

Went in for some fact finding while I was looking to purchase a guitar and Tyler was an amazing help. His knowledge base was great. He expressed a good deal of patience while working with me and I could tell that he truly cared about getting me into the correct equipment. I even expressed to him the first time I went in that I most likely was not looking to purchase anything at that time. I went back and got the guitar of my dreams. He was equally as nice the 2nd time as he was the 1st. I would recommend him to anyone looking for a great customer experience. read more

Worst experience with the management that I've come across in a long time. Wouldn't let me try any of the guitars, knowing full well that I worked across the street and had the money to purchase one. Instead he was dismissive and rude. Will not visit or refer any musicians I know to this establishment. read more

Recently rented a van-load of equipment from them. The rental prices were good, and the equipment was just what I needed. When I rented items that were not in their rental stock, they provided new equipment for no extra charge. I worked with three different members of the staff over the course of a few weeks. Each staff member displayed a level of courtesy and competence that I thought had disappeared from bricks-and-mortar retail. I get the sense from the vibe in the shop that most of them are passionate about music. There are a lot of bureaucratic hoops to jump through with the rental paperwork, but I blame that on customers before me who, I imagine, tried to take advantage of an honest business. read more

This place is overpriced. I bought a set of D'addario Prelude strings for my son's violin, cost me $23!!! They are literally half the price almost anywhere else. Good thing I had a $10 coupon for this location because it was their promo for just moving. I've previously rented a violin from them before as well...DO NOT buy from them!!! Rent to own? $800 for a Yamaha violin? This place is lucky they are so conveniently located when I need something, otherwise all my musical stuff comes from online! read more

My SO and I came here to rent a ukulele for our wedding event and to inquire about renting microphones and PA systems. On our first two visits, Tyler was a tremendous star! We knew very little about ukuleles, and he knew everything about them. He patiently walked us through the different types of ukulele and the wood they're made out of, explained why some cost more than others, and demonstrated how each ukulele would sound. When we finally picked a ukulele, we couldn't decide if we wanted to purchase it at a discounted price or rent by the month. In the end, we opted to rent, but Tyler graciously said he would honor the discounted price if we changed our mind within two weeks. I stopped by Kennelly's again today to ask about renting microphones and PA systems. I needed three mics for the event, but my wedding coordinator can only provide two. I went in, again, not really knowing what I need besides a mic. This time, I was helped by a gentleman named John. He walked me through what a PA system consists of, and made sure I knew what I must already have if I were to solely rent a mic through them (e.g. a speaker and a mixer that can take at least 3 microphones; cables and mic stand already included in rental). He also showed me the instrument microphone and vocal microphone, and asked which one I would need. I told him I honestly don't know what the venue's PA system consists of, so I don't know if I only need to rent a mic, or a whole mini PA system. I told him I won't find out until the day before my event when I go over for a sound check, and he said he would set aside the two microphones for me at no charge, just in case I need them last minute! The staff here have extensive knowledge in what they do, and their customer service is top-notch. Thank you so much for your help, Tyler and John! read more

Rented a flute for my daughter 3 years ago. Yesterday, walked into Music & Arts in Bothell, WA to rent a trumpet for my son. Not only did I pay 1/3 up front as I did through Kennelly but the terms were much better, the service and courtesy was superb and it came with EVERYTHING! (Music book school requires, cleaning kit and even a music stand which I needed to purchase separately through Kennelly a few years ago) They may be a big name in the area and recommended by most districts but that should change. This place was amazing!! read more

The selection of items is a little bit small, but that's not surprising given the size of the shop in general. I went for a piano bench with a flip-top lid. They only had one left in the store, and it was open box. They gave me a small discount for it, which I was pretty happy about. -2 stars because i felt a little bit weirded out by the level of 'security'. They asked for my ID and even scanned it into their system. They were able to pull up some other unrelated personal information. Though I'm ok with them checking IDs to make sure I'm authorized to use my credit card, I... 1. don't know exactly what information they received about me 2. don't trust them with keeping it safe 3. received no indication that this is going to be deleted/etc and/or what they are going to do with my information read more

I have never been in a store before, music or not, that has blatently ignored customers. You walk in and they're either talking amongst themselves and ignoring everyone, or playing guitar and ignoring customers. The store itself is a huge mess. There is way too much stuff and you can't walk through the store. I would hate to have a wheelchair and need something out of this company's store. The management is less than helpful and doesn't seem to care about customer concerns or questions. My suggestion, if you need something musically...GO SOMEWHERE ELSE! read more

If you're looking for a violin, don't shop here. The violins are out of tune and they don't give you the best equipment to play (bad bow and no shoulder rest). Moreover, the selection of violins is not a lot. However, the service that I received was really friendly. You can't complain about that. read more

Needed a simple ukulele tuning for my daughter. Tyler is amazing. Spent a lot of time with us answering questions, giving advice etc even though I only spent $13 on a tuner. Will give them all our business going forward. read more

Thank you, Michael and Kyle at Kennelly Keys for your great service! We are so happy with the piano we purchased at Kennelly Keys and your friendliness and helpfulness really made our experience a delight. We also appreciate your great service in delivering the piano and setting it up for us. When we need help with music we know where to go! read more

I brought in my Besson silver euphonium into the Bellevue store for a very badly needed cleaning service and was told it might take a while as they are buried in school instruments. As my concert season was over I left it anyway. Instead it was ready in four days. This EBay sourced 40 + year old grungy looking horn came back looking and playing great. Shiny with dents gone and under the original estimate. Even the small details I forgot too mention were fixed to perfection. I have been having horns repaired since the 1970's and this is the best result I have ever seen. I will be very proud to play this horn now! Thanks Bellevue Kennelly Keys for a superior job. read more

we went in to rent a trombone for our beginning band middle schooler--friendly, knowledgeable service, + a ton of inventory. it was a busy sat am w many customers, but our sales guy was focused + cool w answering all our questions. would highly recommend! read more

Terrible customer service. I called for lessons for my kids. No call back. Called again and had to be switched back and forth because the computer with the schedule was not near the phone. So I decided to walk in to be helped and man did not have time to help me said he was helping someone else (like he couldn't be bothered). The woman who works there is nice and seems helpful so i would look for her if you have to talk to anyone. read more

Walked in on a busy Saturday afternoon looking for a rental for a beginner band student. Tyler was amazing. He answered my questions and was very knowledgeable. He set me up with a rental (looked at a couple for me and picked the best option), got the book and things my student would need together and my new sax player was ready to roll. A+ customer service. read more

Went in for some valve oil. Had the misfortune of approaching two employees talking among themselves. As I approached, one of them looked at me with a very creepy look like he was going to physically attack me. This guy was disturbing. Very different from the usual friendly guys there, this guy was older looking and definitely way more creepy. Like a terrifying camp counselor kind of creep vibe. I certainly didn't get any valve oil. Now that I think of it, I've only ever seen male employees at this location. Usually, they are cool, but not this guy. read more