I bought a piano at Steinway 6 months ago, and then the nightmare started, first we were overcharged by $1000, although it was finally returned, it was very unprofessional!
then the piano kept having many problems from the first month, keys are staying down or up after normal playing. It's been half a year since I bought the piano, and it has been tuned four times. The last tuning was just over 20 days ago, and the keys sank again.
Steinway's manager and turner told us this is a climate-related issue, and all pianos, no matter what brand or type, are susceptible to issues like this, especially new piano.
I've consulted many professionals, new pianos don't have this problem so often. What disappointed me the most is Steinway's attitude towards the matter, they didn't admit it was a quality issue and told me it was a common problem with new pianos.
I trust Steinway and his quality and service, but I am very disappointed with their attitude and approach to problems!
Update: Steinway is stepping in, hope the issue can be resolved. read more