Cheri with Northwest Pianos is amazing! She helped me with a Shigeru Kawai SK3 that has a beautiful warm singing voice. Since I couldn't take delivery right away (renovating the house), she let me keep the piano in the store for a few months, and even allowed me to come play on it while my renovations are in progress! She's very patient, knowledgeable and responsive when it comes to communication, and Northwest Pianos has great selection of really good instruments! read more

Northwest Pianos - Piano Services Near Me - Bellevue, Washington

I recently purchased a used baby grand piano at NW Pianos and was pleasantly surprised by how easy the process was! Cheri was friendly, knowledgeable, and extremely patient helping me find the perfect instrument to suit both my needs and the needs of my piano studio. The purchasing process was also extremely smooth from payment to arranging for piano movers. I cannot recommend NW Pianos enough! read more

We had a fantastic experience shopping here for a grand piano. Basilios was a superb salesman, guiding us through all the different options and patiently explaining the tradeoffs involved in our decision. He was an invaluable source of answers during our search. He gave us all the time and space we wanted to try many different pianos. Bas trusted us with a new Fazioli, a new Sauter, a restored 122 year old Bösendorfer, and a restored 125 year old Steinway. What a pleasure to get to try all these gorgeous instruments! I would highly recommend Northwest Pianos to anyone. read more

We live in Southern California and we searched for a used Steinway grand for weeks and months. Finally, we found a consignment at Northwest Pianos that is a great fit. During COVID, it's not possible to visit. Cheri took a good amount of pictures and even recorded a video of a pianist playing the piano. Later she accommodated a technician we hired to inspect the piano beyond their store hours. When it comes to price negotiations, the seller and we were quite far apart in the beginning. Thanks to Cheri's balanced talks to both parties and we finally agreed on a price. The store arranged a reputable mover to ship the piano all the way from WA to SoCal and we very much enjoy our piano today. We highly recommend Northwest Pianos and we would like to particularly thank Cheri and Angela for their customer service. read more

Northwest Pianos - Piano Services Near Me - Bellevue, Washington

After shopping Vancouver BC to Bellevue, we visited Northwest Piano. Cheri, pointed out the piano we eventually purchases but left us along to play and experience the show room of pianos. They had a nice selection of pre-owned pianos. We left to shop one more store then came back. We'd foound one we wanted. Cheri gave us a fair price. The moving company Pro Piano movers was fantastic! Not a scratch and accomplished the impossible. Cheri was also helpful in my getting the bench I needed for good ergonomics. Can't go wrong with North west Pianos. read more

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My family and I visited Northwest pianos for the first time for my daughter's new piano. I was bit nervous because I never shopped for a piano before. The manager, Cheri was so nice and kind. We ended up spending a few hours at the store. My daughter had a great time trying all the different kind of pianos. I have never seen so many pianos in a one store! They have affordable one and the most luxury Fazioli pianos and Steinway pianos. My daughter fell in love with Casio GP510 grand hybrid piano. We are so excited that it will be delivered to us next week! I highly recommend Northwest pianos for the wide selections and mostly for the great customer service. read more

I used to have a Hailun 178 piano and there are so many great pianos here, including Hailuns! Great quality pianos, glad to see they have a good collection of different pianos. It was a great experience here! read more

Others have already commented on the wide selection offered here and that's very true of my recent experience. We arrived about an hour before closing with my 3 children (all under 6) in tow. Cheri was very gracious with her help answering questions and entertaining my 3 year old while I looked and played. I often find shopping with children to be a very hit or miss experience and Cheri really helped me out! The purchase was incredibly easy and every step was communicated very clearly. The follow-up was wonderful. Our piano arrived 4 days after our purchase and the movers were great! Definitely recommend. read more

My daughter has been in piano lessons for almost 10 months and we decided to switch from digital piano to the upright. We had zero knowledge about piano when we walked in here. What I really appreciate is that Cheri asked about our needs and my daughter's level, recommended several suitable pianos, and patiently waited for my 6 yo to try every piano with all the excitement, and kindly answered questions when we had one (we don't know the right questions to ask anyway). Cheri did not try to sell us anything expensive or use linguals that confuse us. It's quite a pleasant experience overall and we really enjoy our new piano at home! read more

We had a wonderful experience at Northwest Pianos. My husband and I were looking for a starter piano for our young daughter and had done some initial searching online. I saw a few options at Northwest Pianos that looked promising, so my husband and I brought our daughter to look in person and try out the instruments. We had so much fun looking at all of the pianos-- including the beautiful grands. The sales manager Cheri was so fantastic. She allowed us time and space to try out the different instruments and for our daughter to become comfortable in the store. She was also available for questions. She was very knowledgeable about all of the instruments and played the ones we were considering so that we could really appreciate the sound of each one. She was also so kind and encouraging to our daughter. We settled on a very reasonably priced pre-owned console upright piano (which will fit in our small living room very nicely and has a lovely sound). We are so excited that it will be arriving soon, too! If our daughter takes to playing the piano and we ever want to upgrade we know where we'll be going! Thank you, Cheri and Northwest Pianos! read more

My recent experience in Northwest Pianos was great. The manager and other staffs were friendly and accommodating. The after-sales service was also good. This is my second piano. If in the future I buy the third one, I will definitely go to Northwest Pianos. read more

This is my first review on Yelp. I have never written before because my English is not good. I decided to write a review because I had a great experience at Northwest Pianos ! I was looking for Yamaha U-3 for my daughter. I visited another store and I found a cheaper U-3 there. After that, I visited Northwest Pianos with my daughter and met Terry. He was such a gentleman, he spend quite time to explain about the pianos. I was impressed by his knowledge and love for the pianos. I could have chosen another cheaper piano, but I trusted Terry so much, I decided to buy U-3 he recommended most. On the day I bought it, it was already after 6pm. ( store closes at 6.) He didn't care about time and spend some time to finish all the paperworks. He also gave me a discount and a free tuning certificate ! My daughter and I have been playing this piano and we love it ! It is like new condition and has really beautiful sound. I am truly happy I chose Northwest Pianos. I strongly recommend this store whoever interested buying a nice piano! read more

We just bought a great Casio digital piano yesterday from NW Pianos and it was a great experience overall. We came in with no prior homework done but both sales people on the floor were tremendously helpful. We walked out with a keyboard that our girls absolutely love. NW Pianos matched a slightly lower price on Amazon and offer an amazing lifetime trade-in service that made the purchase a no brainer. These guys are great, definitely check out if you're in the market for a piano of any kind. read more

I bought a beautiful walnut Hailun piano at Northwest Pianos. After months of researching, visiting, and emailing many stores in person and online, I definitely found my perfect piano. The experience was flawless from the first inquiry I emailed to Cheri. She was patient and kind, helping me navigate the piano buying world. She listened to my needs, worries, and answered my concerns. I'm happy I purchased in Bellevue even though I live in Port Angeles. She took charge of delivery and tuning, as well as registering my piano for me. I have a new friend in Cheri, and I have confidence in her continued support. This staff is professional, relaxed, and knowledgeable. read more

This is a great music store! They were kind enough to give me a recording opportunity!

These guys do an awesome job of refurbing and tuning pianos. Kenn has come out to work on my mom's and students' pianos several times, and they always sound great. They also offer free concerts at the shop!! read more

Northwest Pianos - Piano Services Near Me - Bellevue, Washington

Great selection and service...we got a really nice Yamaha under budget and it'll be delivered two days after purchase. They give you an assigned piano tech for any issues and a free tuning. Really positive experience! read more

Absolutely 10/5 stars recommend this place if you are in the market to buy a piano, get piano lessons for you or your children, or even sell your piano! The salesman (and woman!) are SO friendly and knowledgeable! I have zero complaints! Even when busy, they make sure they take the time to meet your needs, and also take care of other customers without compromising service. I'm pretty sure they know everything about every piano ever and can answer your burning piano questions! We went to many places before we found what we wanted with Northwest pianos. Don't waste your time anywhere else! Trust me! read more

A friend (who is an experienced piano teacher)recommended this piano shop to me three years ago when I just moved here. My daughter and I were thrilled by the varity, quantity and quality of their piano collections. The price is very competitive, service and warranty is great. On my recent visit with friends, I found they even have a Chinese speaking sales lady to help Asian customers. Very thoughtful. Denifitely will recommend NW Piano to friends and families. read more

Every time I walk into my living room, I see our new piano and smile when I think about the great experience I had at Northwest Pianos. My kids and I had visited a number of local stores where several salespeople tried to pressure me into buying expensive acoustic pianos with the "digital pianos will ruin his technique" sales pitch even though I explicitly stated I needed a digital I could plug headphones into, as we have a small house and all 4 of us play. One sales rep saw my three year old playing and rudely implied I wasn't good enough to give him lessons myself, and should opt for one of their teachers. Cheri at Northwest Pianos was such a pleasant surprise. She was warm, attentive, and made us feel welcome. While we were there, I felt as if we had been invited over for tea at her home. Cheri helped us find a piano that fit our needs perfectly. The showroom is spacious and beautiful; being able to play the many different types of pianos was a great help in narrowing down our decision. Cheri was also prompt and responsive in emails. When she saw I couldn't fit the box into our small sedan, Cheri, who is the showroom manager and has been here for 7 years, somehow found time to personally deliver our new Casio PX-870 to our home in her SUV. When I struggled with deciding on the right piano bench, Cheri sent me home with an older, solid wood Yamaha duet bench they had in the showroom to tide me over until I made a decision. This bench made me realize the duet size was important to me and saved me from ordering a smaller bench online and having to return it. I ended up refinishing it with my son, which was an adventure in itself =) I'm not sure if I'm going to end up taking advantage of the amazing trade-in policy, but the peace of mind it provides is fantastic. And yes, I could have gotten the same model from an online retailer for about 12%-15% cheaper (no tax, nice bundle items, etc), but I'm proud to support such a great local business and will continue to do so in the future. read more

Gary Fluke did an awesome job tuning and fixing our piano. While he was in our home doing his job he educated my whole family on some interesting facts about our vintage piano, too. Gary is all knowing when it comes to pianos. I highly recommend him!!! read more

I just wanted to thank Cheri for an amazing shopping experience. We have been searching for a baby grand for quite a while, and had not found anything locally. We had a very long drive to come up and look at some of her pianos, and she was very friendly and accommodating even though we got there right when the store should have been closing. The pianos were absolutely beautiful and had amazing sound quality. We're on a tight budget, and she showed us several pianos in our price range and still made us feel that we were important and worth her time. She had great follow-up with us, and we likely would have bought a piano from her had we not decided to go private party. You should definitely come here first if you are piano shopping. They offer excellent service for after purchase, had a great selection, and were by far the most helpful and friendly we found in our shopping! read more

Had a really good Piano shopping experience at this store! They have an excellent selection of high end pianos, particularly pre-owned Steinways....(they have 15 Steinways). Thinking about buying the Steinway L they have. The salespeople are friendly and don't follow you around like the other stores. I don't feel pressured at all. read more

I was in last month looking for a piano and wandered around their store for a good 30 minutes before a sales person talked to me and I was the only person in the store. They had a generally decent selection of pianos but a couple had huge cracks in their soundboards, many were not regulated, a lot of the used ones looked good on the outside but were not in so great of condition on the inside. I just got the general vibe that they don't care. My advice, take a technician with you if you shop here. I have since bought a piano from Classic. read more

We bought a Piano from them and everybody was great , my complaint is that they hired Pro Piano Movers to deliver my piano and the movers destroyed the hardwood floor in my home. After reaching out to everybody and hiring an attorney the movers and NW Pianos have failed in compensating me for my floor damage and now my only course of action is to take it to court. So if you buy a piano from them , for gods sake do not allow them to use Pro Piano Movers. read more

This is a good place to purchase your piano! They have various brands like Kawai, Yamaha, Steinway and Hailun etc. people here are pretty nice and professional! Also, if u live around Bellevue area, they deliver pianos for free. Don't miss this good chance to be here! I really appreciate their help for choosing piano:) read more

Customer service. I called the store to ask questions about a piano not on their floor. The first question from the lady who answered the phone was to determine if I was inquiring/interested in the purchase of a piano. As soon as I told her no, she entertained my questions, gave me a less than interested and brief answer which clearly informed me that she was eager to get off the phone since I wasn't going to be a customer. So I closed the conversation and call. read more

I bought an electric piano from here recently. The salesperson Terry was very helpful, not pushy at all, and gave me a run down on the differences between the ones they had in store. He was honest and said that, for me, the cheaper of the electric pianos was good enough, since I only wanted to play classical pieces and didn't want any of the extra bells and whistles. He didn't try to up-sell me at all which is always nice in a salesperson. They also have a policy where you can come back later and trade in the piano you bought from them for a more expensive one, and receive a discount of however much it cost you originally. read more

This store has an exceptional inventory of grand and upright pianos. Cheri the sales person that helped us was very knowledgeable and polite, not pushy. She helped me purchase a Yamaha grand piano. Great place I highly recommend it!! read more

A great selection of pianos and a highly knowledgeable staff. Very friendly. Also, a terrific tech department. Strongly recommend!

I've been shopping for a piano and think that this is one of those items that buying it used is a good way to go. This place has a large used selection and they know how to refurbish, tune, etc. You have to be patient to get exactly what you want but I'm of the opinion that if you are shopping for a piano - go used. This seems to be the best place in the greater Seattle area for a used piano. Perhaps you do better on Craig's List on pirce but it's a little bit more of a crap shoot...I also like their policy of taking the piano back at full purchase price in an exchange. read more

Gary came over and tuned our piano. We did't expect such a thorough job! He really went above and beyond and even referred us to a good piano teacher. We would definitely have them do this again for us. read more

Very pleasant and easy experience. They had a great selection of pianos including electric pianos. Great customer service in shop.

A ladyfriend and I were in charge of buying the perfect keyboard. Terry helped us, we bought IT, but were kind of confused. He CAME OVER TO OUR RESIDENCE at his own expense and time, and showed us some of the bells and whistles. I went back 2 weeks ago, and bought another one for my presonal use. THEY ARE WONDERFUL, FRIENDLY, PATIENT, and KNOWLEDGABLE. I'll sing their praises on BOTH of the keyboard/pianos I bought there! read more

I have had the best experience working with Northwest Pianos to help me find the right Steinway piano for me. I was looking for something very specific so it was going to take some time and patience. When I called NW Pianos, I spoke with Cheri. I specifically explained to Cheri what I was looking for and the price range. She listened carefully and never once pressured me to buy another piano they had on the showroom. Over the next 6 months, my journey working with Cheri for finding that special piano was a very pleasant one. Cheri would update me periodically to let me know she was still searching for a piano that met my criteria. When a piano was located, I went into the store to play it and look it over. There was no pressure for me to buy it and I was left alone until I had questions. I'm absolutely thrilled with the service I received from Northwest Pianos, but a little sad I won't be talking to Cheri anymore now that I have found my piano. If you are looking for your special piano, please go to Northwest Pianos. All of the team there is very friendly and helpful! read more

apparently you cant play "if you dont have plans on buying then you cant play". they do have a large variety of pianos available though and other than the rude handling, should be fine. read more

These guys are great. Cheri was our contact and took all the time to help us find an instrument. She especially took also addressed the concerns of my mother who was involved in the purchase. We chose a Chinese made instrument that sounded spectacular- however, when we got it home we found two blemishes on the cabinet. Cheri arranged for it to be returned, contacted the manufacturer, and within 3 weeks our instrument was exchanged at no cost to us. Great people, great service, wonderful pianos. read more

Just bought a pre-owned Steinway Grand Piano from this store. Absolutely the BEST service here!! I went to 2 other piano stores in Bellevue and Northwest Pianos is the BEST!! The piano is more than I ever could hope for and it was at a reasonable price AND superior condition!! read more