Outstanding guitar luthier. I literally called 15 guitar/music shops within a 75 mile radius of my…read morehome trying to find a luthier that could/would replace the truss rods on my 1978 Rickenbacker 4001 bass, Jack was the only one that said he could and would do it. The others made it sound like this was some huge repair job. JP got it done and the bill was amazingly low. Highly recommend this guitar guru, he's my go to guy now for projects like this, check out his web page, he's been at this awhile and has done some amazing work on guitars. Thanks Jack!

I brought a guitar to JP guitars for a fret level and crown because it was experiencing some…read moreunusual fret buzz on the lower frets. I have done guitar setups and basic repair for 20+ years and a good setup did not alleviate the buzz. Jack gave an estimate turnaround of one week. 10 days later I inquired about the status. Nothing has been done yet. 2 hours later I was called to come pick up the guitar. The guitar had been setup, but has not been leveled or crowned, because Jack forgot to do it. Another week goes by and I'm called to pick it up again. Jack's apprentice told me that he, not Jack, did the fret level, which surprised me, but I assumed he was capable. I did expect Jack to do the repair, however, because that's what I was paying for. $180 out the door. The action had been set high, but I figured "Maybe Jack like it that way", so I took it home and set it up. 1.5mm on the high E, 2.0mm on the low E, slight neck relief. The same frets buzzed, in the same way as before. I am confident that no fretwork was done. I called Jack and told him the problem was still there and that I had expected him to do the job, not his apprentice. Jack said that he did the level, so did his apprentice lie? Did Jack? Jack told me that my action (1.5-2.0mm) was too low, then demanded that I bring another guitar to him to prove that the problem was the guitar, not me. I did not get a refund. I later took the guitar to another repair shop where I was told that a competent fretjob would have alleviated the buzz where it was occurring. Look, I've seen Jack's guitars in his shop and they're beautiful. I have no doubt that they also play beautifully. But, as far as my guitar was concerned, something didn't happen right. Either Jack's apprentice did the job (which I didn't pay him to do), or Jack did the job poorly (which I payed him to do well), or it didn't get done at all (which is theft). Not saying he isn't a good luthier, I just did not have a good experience whatsoever.

I reached out to this local music store for advice on my two ukaleles. They are family heirlooms…read morethat I guess are each at least 70 years old. Since I don't know what I don't know, I was given information about them from two lovely gentlemen Jeff and Brian. Thank you both for your sense of humor, information on how to travel with them safely and also your outstanding customer service. Thank you again!

We very helpful with replacing a string I had popped on a violin I had checked out from the…read morelibrary. The library had just gotten the violin recently, but didn't include rosin. The staff were nice enough to donate a piece of rosin for the library's instrument, and helped replace the string, and tuned afterwards. :)

Mike did a superb job analyzing my tube amp isolating the issue and repairing it. He also serviced…read moreand cleaned the pots. Great job.

From the owner: Description Ghoul Guitars is a small guitar repair and…read moremanufacturing shop located in Post Falls, Idaho. Owned and operated by Michael Webking, Michael apprenticed for years under renowned luthier Jack Pimentel of "JP Guitars" before opening his own business. Services are by appointment only and include... -Guitar repairs -Guitar setups -Hand wound pickups/pickup repair -Electronics install/repair -Effects pedal mods/repair -Amp repair

quite a drive for me living just south of Olympia, but well worth it, next time will give myself…read moremore time to enjoy the area & this amazing music shop. found Crossroads had the Martin in stock I was looking for thru the Martin website, had tried a big box music store near Seattle but pretty much ignored so walking into Crossroads & immediately greeted & attended to by Sara, one of the owners of the "mom & pop" musical instrument shop was very pleasant. The Martin Jr in stock was hanging with the other guitars was ready to play & she set me up to try it out. They had a good selection Martin accessories including a good assortment of guitar strings including the Martin brand so I also bought a spare set of the Martin LifeSpan Phosphor Bronze Light strings. I was short on time so did not get a chance to fully take in the ambience & experience of Dan & Sara's music store, but reading up on Crossroads before hand on their website & stepping into their store, I felt the warm embrace of some good vibes, and appreciate their community involvement in local music events in this very charming waterfront town. I like contributing to local businesses so I not only walked away with a very nice Martin acoustic electric guitar, it felt rewarding to give back. I hope to explore more of the Washington peninsula & look forward taking more time visiting Port Townsend & Crossroads Music.

Great selection! They had many more Ukes than your average Guitar Center and many higher end models…read moreincluding KK and Martin that can be hard to find even in Seattle and Bellevue. The owners were friendly and helpful and encouraged trying out different ideals. (I loved the wonderful KK baritone) and gave useful and helpful tips on restringing. My kind of music store - they are passionate about their stuff and it shows.

Frank has tuned my Yamaha piano several times over the past 10 years and done a great job every…read moretime. He uses his iPad so we watch each string's wave patterns gradually becoming more in tune. It's facinating! I verify that it's in tune every time I play my flute with my piano; I tune my flute with an electronic tuner. And thanks to Frank and fine Yamaha construction, this piano holds it's tune well for about a year. Administratively, it's easy to set up an appointment and he always arrives on time. He came out the same week I called (this time), which is nice because we use our piano so much at Christmas time. His fee is very reasonable. I highly recommend Frank's services!

He took his time, doing a meticulous job to meet his standard. We will continue to seek his…read moreservices.

Brought Rick a guitar to have new tuners installed and he did a great job. Recommend this man!…read moreThank you

I highly recommend Celestial Instruments! A few days ago, the business owner, Rick, helped me…read moreunderstand more about an accessory I needed for my acoustic guitar. He went above and beyond to assist me after regular business hours even though he knew I was not going to buy anything from his business. I truly appreciate Rick's friendliness, the education he provided me, and his willingness to help me understand more as a newbie. When I'm ready for additional or upgraded equipment, I will definitely seek him out!

BandWright is top-notch. Honest, down to earth folks with great repair skills and a fleet of…read morequality tools to help them get the job done well. If you're tired of running to the bigbox store and want a more personal touch and to speak to an actual technician, Bandwright is the place to go.

I was disappointed to be told that their repair queue is full for two months, but kudos to them for…read moredirecting me to another indie musical instrument repair technician who can look at my instruments much sooner.