Their customer service is less than enlightening. I went to buy today 8/15 at the Westside store. Apparently the computer system was down. I waited. Made some comments I guess the manager didn't like so after she came out and told me just 5 minutes she needed to get money... I waited and waited. Never came back in the 5 minutes just walking around the store like a bully b*tch making me wait for no reason but too be mean. I waited 20 min. Have you looked at other comments now I know they have well under 3 stars on their ratings. She lost 6 customers. Thanks for not caring about the customers. Have a nice day you deserve. read more

The dressing room no longer exists and I had to pee real bad and I was told that the bathroom is out of order and that I should be able to use the bathroom at Black Bear diner. I'm sorry, but no restaurant is going to let you use their bathroom if you don't eat there. read more

Absolutely do not frequent this place, however Was very shocked to find out the rude condescending employee we interacted with Kayla Debray was a manager. Upon approaching her she asked "do you need something?" In a snarky tone, As if we adults (probably way older than her) were a bother. Definitely the type of behavior one would expect from someone who doesn't make much, but alarming to see this type of attitude in a public setting. Upon checkout the cashier told us "they are short staffed and she hasn't even been allowed to take her breaks. Does Kayla not know the laws? Do better.. retrain your staff, starting with Kayla she's a true disgrace to the word customer service. It's apparent she has many skills that are lacking and she hates her job. read more

The poor cashier was all by herself for so long, with such a long line. There's gotta be a manager somewhere that could help her.

Here on a Saturday for back to school shopping there are 14 ppl in line to check out!!! And 1 checker!!!! Probably won't be back!!! It was this way 2 days ago at a he west side one!!! By the time I left... 22 ppl in line TERRIBLE SERVICE read more

This place only gets 3 stars because of the store items. I found a lot of things for my house that I was looking for. They could probably use better customer service here though. I have a pet peeve when it Comes to lack of good quality customer service. The cashier that helped me was not paying any attention to me or my things. Yeah, she scanned my stuff, yeah she took my payment, but the entire time she was "helping me" she was having a conversation with the loss prevention guard who was watching the door, about a party and something about a girl that she was irritated at, etc. I had a substantial amount of bulky items, didn't get offered to get SOME sort of assistance right outside the door. The least that ANYBODY could have done was help with the door while I went back and forth 3 times to get everything I purchased our of the store and in my car which was RIGHT outside of the door. But no. They continued in their Conversation and just watched me struggle with my things. Thanks for the customer service. I hate to say "it's ross, don't expect anything." Because every company should have decent service in my opinion. read more

I normally avoid this place because it just ain't what it use to be. The clothing has gotten cheaper and the floors dirtier. Today it was the most convenient place for what I needed so I dropped in to get one item. On the up side, it was cleaner than the last time I'd been in. On the down side, the staff was slow and rude. One sales clerk was pushing carts, one at a time, back into place while the line got longer and longer. Two more were having a long discussion about something that didn't seem to involve a customer. The fact that the line was about ten customers deep didn't seem to be of concern to any of them. read more

Visited Ross after the movies an hour before closing. When I went to the fitting room, I found a used condom on the ground of the disabled fitting room. I told the staff and no one seemed surprised or were apologetic. I basically got an "oh, okay". This Ross is very disorganized and some staff are just not very happy. read more

This Ross is the shit... haha they had hella deals on deals on deals! Super clean and organized in comparrison to the ones in Seattle! When I come to Oly to visit my friends I will make it a point to make a stop here everytime haha read more

To start off with it was plain she hated her job but I still attempted to try on some clothing at the Harrison Ave Ross's . The fitting room attendant was rude when I came out of the room to show her the security devise was locking the clothing so it couldn't be tried on she was dismissive and so I asked where should I put these she told me to put them back on the hanger in a very rude and bitter way, her tag said Sharon. i wanted to tell her that's her job but I just went to Macy's where the sales people are nice and very helpful read more

I found some cute clothes but was unable to try them on. Won't bother returning as the cashier was also very rude.

The Pacific Avenue Ross only meets some of my needs. It's pretty good for a discount store since the items I've bought here have lasted at least 10 years. I can't really shop here for myself. I can never seem to find petite sizes and all of the shirts tend to have odd cuts. My husband doesn't shop here because they don't tend to carry tall sizes or size 12 or 13 men's shoes. Their women's shoe section is pretty good. I've never had a problem finding nice shoes in small sizes. Depending on the brand and type of shoe I'm anywhere from a 4 to a 6 in shoes. I can always find business causal shoes (not kid shoes!) that are very inexpensive and last quite a while. This is also a good place for socks. This is a great place to find discounted kid's clothes. If you want something new that will last through multiple children, this is the place to go. I have bought clothes for my daughter that have lasted through 4 other children, including her new brother, while still looking new. The best kid's selection is in pants, overalls, dresses, and shoes. Shirts are hit or miss. The kitchen area is great. I never need a lot for my kitchen. What I have needed I have bought here. I got quite a few of the tall coffee cups and a vegetable peeler for quite a large discount. It's been 10 years since I bought the items and they look and function like new. The check out staff is efficient. This is an A-OK store. I will definitely come here the next time I need shoes. read more

This Ross sucks! First the website says they're reopening on the 3rd of June. People are lined up waiting to get inside. They post a sign on the door saying they will open 6/5. Here it is 6/5 and they have posted another sign saying they will open 6/7 due to protest. First of all, who the hell wants to loot Ross? They could easily loot it without it being opened. This is the crazy part, the workers are standing there looking coo-coo nuts at the customers through the windows. This is insane. Ya know what Ross? You're not getting none of my money. PERIOD. I'm going to Tuesday Morning to shop. I'm mad read more

Good for general housewares and linen goods. The Returns representative was just a little snippy and gave me a really irritated, exasperated, condescending look when I went back to return something that I couldn't use. Other stores accept this item as return if a customer can't use it. Not a Ross fan, at least of this particular store. These place could sorely use some customer service training. Won't be back. read more

Even though this Ross isn't brand new, or a large as the one by the mall, I find that this Ross has more variety of things. I love how this store is laid out. They have a huge selection of household stuff from kitchen stuff to deco. I think this one has fewer clothes and more gadgets and seems to be clutter-free. I prefer this store in Olympia, and it's a breeze getting in and out of the shopping center! read more

I've seen complaints that this Ross is like a Goodwill; what's wrong with Goodwill? Actually this Ross reminds me of a Kmart in that the items have been dig through and haphazardly thrown in every possible direction at least some of which landing on a rack. But for hardy hunters like myself: to the eager go the spoils. I've found some cheap jeans that fit perfectly (I'm a 36x30 so yeah, it can be a pain). And hell, last time I was in there I found a fantastic tobacco and bourbon candle. I'll cry when that runs out. The only odd thing I might complain about: they frisk you at the dressing room. Or at least they frisk your clothes. It didn't bother me, but it was a wholly new experience. My naive self doesn't think much about what people might be trying to sneak in or out in the pockets I guess. All in all: great selection, great prices. Easily the best Ross in town. read more

While this store typically has some decent choices (extra star for that, otherwise this would be a 1-Star review), I was rather horrified by something that transpired today. In line, I was listening to a conversation between a salesperson ("Jenni," according to her nametag) & a customer at the register. The customer clearly didn't speak English, and Jenni was impatiently trying to explain to her that a set of dishes was incomplete & would be sold "as-is." The woman purchased them anyway, seemingly not totally understanding & not saying anything. As the customer was still at the counter, putting away her wallet, Jenni turned to another worker behind the register (who appeared to be hanging returns in spite of a lengthy line) & said, "God, I hate it when they won't talk to you." Emphasis on THEY. The customer's eyes flicked her direction, clearly understanding the tone of scorn. Everyone in line heard as well. Lots of raised eyebrows. Ross, please get the racist jerk outta your store! read more

Very clean place. Happy with their selection. Found an assortment of tops and pants for an excellent price.

Horrible customer service. Long lines. Not very organized. The girls working the counter were Alyssa and Erika today and they were not friendly at all and they took forever to ring up each person. They need more cashier's when they have a huge line. Which always happens when I come read more

I love shopping at Ross, you never know what you may find. They have great prices and I can spend an hour or so just looking around for something to buy. I have never left the store empty handed. If I can't find something for myself I can always find something for a family member or a friend. The clerks are always friendly and helpful. read more

I never bother to write reviews althought I always read them. The bathroom in this store was the most disgusting I have ever seen. it was worse than any gas station or truck stop I have ever been in,I couldn't even use the toilet! I left and wished I would have talked to a manager at the time,but then I figure the manager must not care about such things because a bathroom does not get that bad in one business day. read more

LOVE this store! Shop here for tons of my needs. Great place for back to school and for home needs.