I am a huge fan of this Ross! I checked in today because I was looking for a very specific Denim Jacket and the Team Member who answered the phone located one in the Brand and Color that I like. However, when I arrived it wasn't the dark wash Denim I was looking for but I still appreciated how organzed and helpful the Crew was in helping me with my Mission! I ended up returning the Jacket back to the fitting room Attendant but I was able to find a Beautiful Designer Bebe Wallet for a fabulous price as well as a lighter and more Unqiue Denim Jacket by Baccino that has a Fancy Alternative Badass Vibe to it that totally suits my Mood and looks fantastic with my Pantsuits and Dresses :0) Thank you to the whole Corona Store for being so friendly, welcome, and organized with your Hustle!!! I appreciate you guys so much!!! read more

Jody gave me a really bad customer service experience. Making remarks; almost making me feel as I should feel shameful for returning an item. Didn't appreciate the extra, not needed words read more

I like this store because of the dog selection they have. I bought 2 harness's for my dog Bella and got home and they were way to big. I needed a small. Since I live in Perris and was going back to Corona the next day, I stopped to exchange them and did, but they still didn't fit. I live in Perris, so I am hoping the Perris store will take them back or exchange them, since I don't want to go back to corona just to exchange again. read more

Ross Dress for Less - Bella my little Chi-weenie - Department Stores Near Me - Corona, California

The staff in the store mostly are busy and professional. The selection was OK. Just had a bad experience with a worker there that is looking under your dressing room door like a goon. I won't bring my family here again. I suggest you do the same unless you like perverted workers looking under dressing room doors. read more

Sońa was extremely rude and condescending; whispering with her supervisor about me MID TRANSACTION in a whole different language so I wouldn't understand followed by side eyes... most uncomfortable and unwelcoming experience of my life will NOT be returning. one star doesn't even cut it if I could give a 0 star I would read more

Not sure why the low rating here, but the location was actually not bad, I wouldn't say it was hidden and untouched because a lot of empty shelves on some departments like shoes, perfumes, backpacks and toys, but they do make up for other departments, it took longer for me to dig thru and find what I needed, but time well spent and I got some good deals, I do have a feeling that they place was being cleaned out every day by some deals finders like me, and maybe it was their hot spots, I saw some rare items still lying around, but for how long, it is getting harder and competitive now :) but challenge accepted read more

Inventory is getting lesser. Hope you will get more for xmas Price is ok, just a little higher than before. read more

Ross Dress for Less - You have to change your ink on your printer. Can't see if my receipt is correct. - Department Stores Near Me - Corona, California

Kept calling into the store to speak with the manager but somehow the person that answered only spoke Spanish and kept hanging up on me after a long hold. One of the times I called in, I asked for her name but she refused to provide that. This is unreasonable behavior and I'm highly confused as to how you're employed, if you aren't able to at least converse in English. This happened on 2/14/2025 between 2:50p and 3:10pm. read more

This store is excellent whit fair prices.Mr.Arash is a very responsible,dedicated and highly professional manager.highly recommended!

Their employe arash was immensely rude no manners, no patience. Also their other employees are very disrespectful as well they roll their eyes and rush you read more

Itried to return my daughter's to that she's didn't wear and had my receipt but the clerk named Arash or something like that told me that it smelt like perfume so he wouldn't take it even though it still had the tags on and it was never wore just tried on. read more

The stores inventory is well organized and plentiful. My rating is based on Tom, loss prevention. I was in line for a while. Everything was calm, no one was acting out. Tom came and was immediately a stressor. His interactions with waiting customers was militant for no reason. He barked orders at us. He could have just left us alone. He asked a customer about an item. Questioning if it had been already paid for. The customer was unbothered and Tom's response was to demean the customer. Thank goodness the customer didn't take the bait. We get it Tom, you're loss prevention, take it down a notch. read more

HORRIBLE customer service!! This is the worst Ross I've been to. Shitty service with an attitude. Please don't go to this place again because they have really bad customer service and all employees are so rude read more

lady was unsure of the price of jeans i bought and charged me double the price :/ i went to another ross and they told me the price is actually 12 not 25 read more

Came here and walked into what felt like a furnace. We were hot, irritable and in a hurry to leave due to the temp. I was literally sweating in the dressing room and just said screw this! I need out of here. LOL! I asked the guy at the register if the air conditioner went out.... He said nope. How can you expect me to shop when I'm in a hurry to leave? I'll go to TJ max next time read more

I bought a pair of boots as a gift. I take part of the blame for not finding the receipt, however I had taken a picture of the boots with the security tag the price tag that shows the sku number that wasn't enough for those people. I was not asking for money back. Just store credit. The cashier said her Manager ( a hispanic Lady) said no. I describe her like that because I didn't get her name. It is Tuesday February 13th 2018 at about 1pm. I will not return to that store. Or any Ross. They are always short of personnel. read more

Ross Dress for Less - Department Stores Near Me - Corona, California

This ross was so bad worst customer service ever so rude especially the manager i was buying a chair that there is missing parts because i show her another chair that is the same exactly but she did nothing for the price and giving us attitude.if i could only give zero star i will do it.I didint even know how did she become a manager with her attitude and no customer service at all. read more

It's such a shame that some of the reviews of this store is 2. This is a pretty big store with some pretty decent finds if you don't mind searching through the merchandise. I usually don't like going to stores on peak hours so I have better luck finding what I need. I've been to other Ross places in orange county and I feel like the stores there are always raided. You can find some decent home accents, frames, and cute bags. I found some Roxy bags for the nieces and after some digging they had some Michael Kors and Calvin Klein merchandise. Again, like any Ross it's usually the luck of the draw and lately I've been lucky with my finds. read more

I like coming here to grab an outfit or two. This is my quick Go To place to avoid the mall.. sometimes it is hard to find what I want but always a good selection to pick from.. Can sometimes be messy but overall I like this Ross. Employees are always nice and friendly and greet you when you walk in. read more

I've been to other Ross's but this one is very messy and the service is extremely slow. Will not come here again.

Worst service ever! The cashier "Tayler" was taking people at the register before others in line. Rude about it and saying that she was saving a ladies place in line for her while the person was off shopping in the store! Only one cashier in the store working. I guess Ross allows their one person in the store to make up rules however the want ! I was the only one in line, yet she kept taking others in front of me as they walked up behind me! Then this other person comes up from the other side of the store, and again she called her up in front of me again! When I said "excuse me I've been here first through several people". She tells me ... I was holding her place in line while she shopped! Trashy people working at that low class store! Don't shop there!!! So this is how it works according to "Tayler". You come in make a reservation at the register with "Tayler". Then go shop to your hearts content. When you ready to check our.... "Tayler" will call you to the front of the line... bypassing everyone else.... Now you know how it's done!!! read more

It's been interesting to be a witness to the transformation that has taken place at this Ross over the years. I first visited this store in 2005. Back then, the store was organized, and had plenty of merchandise. I was pretty new to this type of retail store. I had only shopped at malls for clothing. The store really started turning for the worse during 2007-08. I have no idea why but it did. I can't say that this was common at all Ross stores however. Their location at Cajalco is pristine, for Ross anyways. And other locations I've been to in other states don't share the same disorganization that's common in stores throughout Southern California. I came in for a visit today, and the place is in shambles. It made me think of my first visit and I wondered why the store fell off so much. Is it the manager's fault? Or is it the fault of the person or persons in charge hiring the store manager? I'm not the type of person that condones blame sharing. The buck has to stop somewhere. This place used to be a decent place to shop... read more

This location is a complete joke! Walking in was the same as walking into any other Ross though this location is a bit switched around with how it is organized. No big deal though. The real issue came when we were in the checkout line. I've never, in my entire time of shopping at Ross, ever, waiting in line for that amount of time with that many people! They had 2 girls working the register, 1 girl was working with a group of 4 getting their items rung up for at least 10 minutes. The other girl was working as quickly as she could. We saw employees walking around, doing nothing. Honestly, at that time, the loss prevention guys need to be cross trained because that is ridiculous. I've worked retail before and every single one of the employees had to be cross trained for every department (PetSmart) for obviously good reason. We spent at least 30 minutes standing being the 4th person in line when we walked up. By this time, we had at least another 20-30 people behind us waiting. At one point a girl walking into the double register (return area) and looked around with this ridiculous smile on her face and instead of jumping on a register to get the line down, she took off to the back of the store to "work on something" excuse me, but whatever you're working on can be put on hold while your line is that long. We needed a price check on something we picked up from the women's shoe department, mind you, its RIGHT next to the returns register and it took almost 5 minutes for the "loss prevention" guy to finally unstick himself from the two tiles he stood on doing absolutely nothing to go over and look for another pair of shoes that had a price tag. Absolutely no customer service at this location. No wonder is low in ratings. read more

The store is always crowded with people and cluttered. This is a larger store but its still so mess. So if you dont mind hunting for your clothes through the jungle then Ross might be for you. read more

Ross Dress for Less - Department Stores Near Me - Corona, California

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3 girls shooting the shit at the register, only one working and a long line of pissed off customers, looks like this place adopted the Walmart mode of service read more

Ross Dress for Less - Waste of employees - Department Stores Near Me - Corona, California

Really messy . Cant find anything . The cashier are always in hurry , they dont give you a chance to put your change or card away . They call next customer while you are still waiting for your receipt. They also wrinkle your item . We know its a discount store but dont treat my item like that . read more

Sunday afternoon only 2 people checking people out. At least 25 people in line. Shoe dept is a hot mess shoes all over the floor almost tripped on one. That's a lawsuit waiting to happen where is management? read more

HORRIBLE customer service!! This is the worst Ross I've been to. Shitty service with an attitude. read more

By far the best ross I have been too! It is very clean and organized. Plus they have a lot of name brand items here. For guys, they have Fatal t-shirts, young and reckless shirts, Levi's jeans. They also have about 4 registers open when it is busy, so the line is never long. read more

Ross Dress for Less - Department Stores Near Me - Corona, California

I've been to better Ross stores. This one was OK, I mean my husband and i came here to get some clothes for our 2 year old daughter. We found some things we liked for her. But it was so messy and disorganized. We even found shoes underneath the clothes racks, we even found some clothes for ourselves. The wait to pay for our things would've been better if there were more than 2 registers open! By the time we left they finally decided to open another one. Parking was decent, we came to this one due to the convenience of the location. But hopefully we'll find a better one. read more

I had bought a pair of boots here, but before doing so inquired about the return policy as they were a gift and I'm often crunched for time. The employer informed me as long as I bring them back with a receipt I can get my money back. Lo and behold they do have a 30 day return policy and I "should have read the receipt myself" despite my asking about such a policy before the purchase. I was 1 day late returning it, though I feel I should have been reimbursed as I did ask about this before hand and it was their employee that gave me misinformation. I also completely resent the fact that they acted and said as though the whole thing is out of their control. Never coming back here agian. Here's a tip for you, the employees don't know anything so perhaps call corporate with any questions. read more

By far the worst customer service. Long lines always. There is this LOUD black lady cashier that did not greet the customers when going up to pay...did not make eye contact...never said thank you or have a good day. Was rude to fellow co-workers. Yelling accross the store to customers telling them they can not leave thier stuff by the check out. She was ghetto AF. I hope that the Ross corporation does something about there employees. read more

How would you like to stand in line and your turn comes up and the imbecile who has the badge of "acting manager" tells you that you have to wait. He said cause that's my policy and I'm the acting manager, I was upset needless to say waiting in line with my exchange item and he says it's 2 purchases per every return??? This guy is truly an idiot and doesn't understand customer service, you should go back to working the "go backs" or flipping burgers because your management skills are none! read more

Overall wasn't impressed with this Ross, compared to others that I've been to. Crowded for starters and then I often found items mislabeled (Medium with Large tag, etc), which lead to frustration having to spend extra time ensuring you're actually grabbing the right size you're looking for. read more

Very disappointed in the "customer service", I could have even settled for them being polite. I didn't need help, but they were all chatting amongst one another and couldn't greet, ask if you were doing OK, and the cashier couldn't say thank you or have a nice night. I did wish her well despite her lack of customer service skills. This is not the first time, but the fifth time here with the same experience. The line was out of control too with one cashier. I waited 20 mins to pay for an item, but the cashier had no problem talking with the two security guards. I get its Ross, but still customers deserve a better shopping experience. read more

They close the fitting rooms 2 HOURS prior to closing this is the second time I've gone here shopped around for an hour and get to the fitting room to end up walking away with NOTHING because I can't try on anything. A. They aren't supposed to close them that early , I know a manager at a different location told me so and B. The Ross at cajalico which also closes at 11 keeps there fitting rooms open. Some of us work late and that's the only time we can shop , this location has CRAPPY customer service ... read more

I've been coming to this Ross on (Mc Kinley) since I was a little girl, but I will no longer return. I received the worst service ever! By the manager and a cashier(African american lady). I was only there to return an item, I had received as a gift, and had the tag attached but i did not provide a receipt. Anyways long story short, they were both rude, unprofessional, loud and disrespectful, i'm not the type of person who likes to argue but i felt so embarrassed with the other customers who were waiting in line.These women are real mean employees and i will never go back! read more

They definitely need more cashiers. Spent about a min getting my item then about a half hour just in line to get to the cashier. The line was running through a maze and then to almost the back of the store. read more

I rarely shop at Ross, but on Dec. 5, 2017, I did. When I entered the store a very kind associate helped me get a cart. She informed me it was "senior Tues." I was happy to hear this. I purchased over $100 worth of Xmas gifts. I need to mention that I am disabled. At the cash register I asked the worker if I could take the cart outside. She rudely said, "No." I then asked her if someone could help me carry out my heavy purchases. She replied, "No one to help you!" What was I supposed to do? Get back in line and return everything? Luckily a young man who was also a shopper offered to help me. So much for Senior Tuesday, when no one will help the seniors take their purchases out. Sorry Ross. You've lost my business. read more

Customer service is good and store is relatively clean ( only so much you can do with kids running around and customers just leaving things wherever is most convenient for them) the two stars is simply for the kind of merchandise this location offers. I've been other Rosses where you an find some good quality items at Ross prices. I have never found good merchandise here. ‍ read more