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    Women's
    Tatiana H.

    Very clean and tidy store with lackluster customer service. Some people were greeted some were not, (I was not) however, the cashier was nice enough. I will definitely be revisiting this store (for item pick up, because prices online are cheaper than in store).

    Front entrance at the new sleek Glendale mall. Welcome to Beverly Hills everyone. Floors are all nice and shiny :0)

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    3 years ago

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    6 days ago

    So apparently they close at 8pm when online it says they close at 9pm. Bad customer service too.

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    8 months ago

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    3 years ago

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    3 years ago

    The manager here was amazing! She was attentive patient and even helped getting some good deals!

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    2 years ago

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    Ask the Community - Express

    Review Highlights - Express

    When you come in you have to come CICI and yazmine!!!

    Mentioned in 2 reviews

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    Icing by Claire's

    Icing by Claire's

    4.0
    (23 reviews)
    0.4 mi
    $$

    Terrible experience today at this store. I purchased 10 items as part of their buy 10 get 50% off…read moresale, one item was an iPhone 15 case of which the camera portion of the case did not fit my phone. Honest overlook on my part. Everything else fit just not that cut out portion. I noticed this after I completed my purchase having lunch a few stores over. Only about 2 hour went by, I went back to the store to exchange the item for something else and was met with an unskilled cashier who told me she had to check with her manager to see if I could exchange it. She returned to tell me it was a final sale and there was no returns allowed. The receipt did not say that anywhere, nor was I told that at any time. The cashier pointed to the sale and said well, obviously there's a sale so there no returns. I said that's not an obvious point, you have to tell customers that and it needs to state that on the receipt. Besides, I didn't want to do a return, I simply wanted to exchange it and I unfortunately wasn't able to use 1 item out of 10 items I bought. I was just there 2 hours prior and I'd really appreciate an exchange. I didn't want a refund. I'd happily exchange it for something I could use.... She called her manager and returned to me a 2nd time saying they would do an exchange but only for another iPhone case. I said I'd be fine with that but the problem is no cases in the store fit my camera. She proceeded to tell me I should have checked the case before I left so it was my fault and it's a final sale.... Crazy, here we I am in the year 2025 and I'm in a retail store, at a large mall, dealing with a huge franchise (Claire's) discussing a $7 item that can't be exchanged!? I asked her to make sense of that and put herself in my shoes. How does only exchanging an item for the same item help me at all when the whole reason I'm here is to get something else because it doesn't fit my phone. I didn't want money back, only to simply exchange it for something I could use! Even their website says you can exchange any item after 60 days, here it was a few hours.. I asked her to please call her manager a 3rd time and allow me to talk to her. Surely the correct information was not being conveyed. She came back, a 3rd time, and said they would allow it this time but never again... Lol, again?? Why would I ever come back and shop here after this experience? Then she printed the exchange receipt, crossed it out with a red pen and wrote final sale in large letters, then took my original receipt, crossed that out with a red pen and wrote final sale so it was nearly illegible. Is that even allowed? Isn't the point of a getting a receipt is so you can read it? I feel like that was so childish and unnecessary, if the corporate office didn't allow exchanges or refunds then why wasn't that printed on the receipt? Are store employees allowed to mark up any receipt and write anything they want on it? Here is the link to the company website which clearly explains the return policy. https://www.icing.com/us/returns.html This was such a terrible experience to deal with over a $7 item. Big waste of time, why did I have to go through all that?? Completely unnecessary, terrible management, no wonder people would rather shop online. Exchanging an item due to a simple overlook of a slight size issue made me feel like I was a thief. Definitely calling corporate to complain too.

    The worker was great and patient when we were working on getting daughter's ear piercings. She was…read morefriendly and helpful.

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    Icing by Claire's
    Return and exchange policy
    Return and exchange policy
    Ear piercing board

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    Ear piercing board

    Express - womenscloth - Updated August 2026

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