Always something to get.. My mom loves their home section. And that is where we got her first pair of Sketchers slip on shoes... Got to love Capitola Mall... Also I feel the check out lines are shorter in Capitola VS. Watsonville.. Just my observation.. Mahalo, Thanks.. read more

Ross Dress for Less - Snacks while waiting. Yummy. Sunday is crazy. - Department Stores Near Me - Capitola, California

I often go to Ross for coffee beans or k cups, sounds strange but the prices are better. I also go for children's clothes or other specialty items. Like other discount stores you take what you can get. Recently it's been a little more organized, which is nice. I just hate it when people rip into things you'd like to purchase and not only wreck the packaging but steal items or test them. Sometimes they don't have enough checkout clerk's which is frustrating. But I do like that they have security at the door. read more

Ross Dress for Less - Department Stores Near Me - Capitola, California

I love the things in this store in Capitola, CA. I've spent a lot of money recently furnishing a new home with rugs, mirror, kitchen stuff, and more. Today I spent 30 minutes in line becuase they only had two cashiers and the staff seemed stressed. Where is the manager to mointor the flow and help easy the staff?? No where to be found. Disappointing. I bought large items so after I paid it had to drive my car up - no problem. When I asked the security check out gal to open the door for me whe pointed to a door 10 feet away versus the one right in front of her. When I was taking my stuff out I asked her to hold the door, 3x. She could not be bothered. THe last time out I said to her that I just patiently waited in line for 30 minutes, and spent $250. And that she was the least helpful person in the store. Then I walked away. Where has customer service gone?? read more

Terrible lines, never enough people on register! I mean the store it's self is fine but there have been many times where I've been dissuaded from buying anything cause of the insanely long line read more

Ross Dress for Less - Love Ross but there's always a huge line with like two cashiers working. Just have more people on register, PLEASE! - Department Stores Near Me - Capitola, California

I asked to see something behind glass case and the cashier was extremely hostile and rude (Description) slicked black hair and was on the bigger side,if you don't like the work you do find something better suited read more

This place is TERRIBLE. Dirty. Unorganized. One cashier and a line of 15 people. Ridiculously inefficient.

They are selling opened packs of candy here which is illegal. Labeled "not for individual sale" report them to the FDA just let the employees eat them at this point. $1 for 3 pieces of tiny halloween size candy. Wtf ghetto read more

Ross Dress for Less - Opened candy being resold - Department Stores Near Me - Capitola, California

God help you if you forget to take the hangers off the clothes you purchase, because I guess Ross trains its employees to verbally abuse and harass their customers over hangers as this keeps happening nearly every time I go here. I kid you not, there are women who work here who have YELLED at customers just for not taking off hangers before they checked out! You'd think that they were harassed or insulted by the way they screamed! It's like the moment Ross put up those "put hangers here" sign that these women told themselves "hurray, I can now finally scream and yell at our customers now!" And it's not like the cashiers can't do it themselves or aren't allowed to because they have hangers racks RIGHT NEXT TO THEM when they checkout their customers. Idk if this behavior is present in other Ross's, but this godawful behavior needs to STOP, or god help me I will take out my camera and record every single time I go here for my own mental health and safety. Their behavior has me so scared, frightened, and mad. Sometimes I forget that the stupid sign is even there, and sometimes I don't even pay attention to where I am in the line until it's too late and it's my turn for checkout. Under no circumstances should it ever be ok for employees to treat customers like this, sign or not. read more

The Ross store in this location is the same as most of the other locations that are not the name-brand bargain stores anymore. This is what I expected in the Ross today. So my review is for the store itself. This store is one of the older-looking stores. The clothing or other items that they have are not classified as good as some of the better Ross. Lots of the sections in there it is mixed together and makes shopping harder if you are there for an item in your shopping lists! Some of the merchandise is in the middle of the aisles and the employees seem not to care. The parking lot I think is the best of this store. Finding a parking space is easy. read more

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I absolutely love Ross. They have very stylish clothes and their prices are frankly unbelievable. Don't know what I'd do without them!

The selection is not great, it's never organized and quite frankly the customer service is awful. I've seen elderly people asking where something is and have people just point annoyed like and give them actually sass. They are very disrespectful and I'm not elderly I just found it appalling and these are the older employees so they should know better read more

Not a great selection of clothing or shoes, but nicely and neatly arranged. Stopped by to pick up some home goods for the niece who just moved in her dorm. This is the best place to shop when on a college budget, and I'm glad there is a Ross here. Beware restroom is unisex and there is no lock from the inside. Makes one just do their business and get out of there before someone walks in on them. read more

Something about asking the customer to take off the hangers while you're in line or at the register I think is extremely rude! Not only is it rude but when the cashier screams from her register while she's ringing you up to take the hangers off to the customers in line is outrageous. Do I get a discount for taking my own hangers off? Oh sure and let me grab my own receipt while I'm at it.too All of this takes away from the meaning customer service. Also, the people stalking during the day with the big huge cart have no consideration of space if you don't get out of their way, they will run you over. read more

Never been in this Ross till yesterday. Usually go to the one on River St. Spent about 5 min looking around & headed for the door. Mdse was awful. Don't know why anyone shops here. Could hardly wait to leave & will NEVER be back to this location. read more

I had a terrible experience here. As I was shopping, I became very sick to my stomach and went over to the fitting room area and waited for an attendant to help me locate the bathroom. I walked inside looking for someone after over five minutes of waiting and a man in a purple and white short sleeve shirt (who I'm assuming was a manager) ran in behind me yelling saying that the dressing room was closed. I asked him if I could use the restroom and he told me that it was also "closed". When I was an employee there that was a codeword that they would use when they didn't want homeless people using the restroom. I am not homeless, but I am African-American and I felt that I was racially profiled. When I asked him if I could have my items held at the dressing room while I found a restroom in another store, he told me that I couldn't and I had to go to the front. Which is also ridiculous because the last time I went into Ross and tried to have some thing held at the front of the store they told me I needed to go to the fitting room. So which is it? There were about eight people in line and only two checkers and I didn't have time to do that. The whole reason why I wanted someone to hold my items was because I was feeling sick. If I had the energy to wait in line I would've just purchased the items. If I wanted to steal the items I would've just ran out the front door with them and not asked you to hold them. Luckily I live close, so after nearly throwing up in the parking lot I drove home and came all the way back only to be followed around by the Loss prevention officer. Again, I used to work here in college so I was very aware that he was pretending to look at items while following me around. I literally carry a Gucci purse, Dooney and Bourke wallet and I have a brand new iPhone, as well as a customized muscle car. I have manicured hands and freshly waxed eyebrows. It is clear that I am freshly showered.I am also recent college graduate whom graduated with honors.I have plenty of money and I don't need to steal from Ross. I also don't fit the profile of a thief but apparently the color of my skin does according to Ross.I used to enjoy coming here, but apparently African-Americans are not welcomed. read more

Since I shop here quite a bit I wish I could give a better rating but the controlled temperature (too warm) and long lines take the stars down a point. If I need something new I will check here since the prices are right and I've been surprised by some purchases. My favorite storage shelf, all my mis-matched bed side tables and cookware came from here with no regrets. If you don't need top of the line "stuff" this may be your place to shop. read more

I like this Ross and I'll tell you why. It's because they have a lot of great finds in the back rows. Compared to the peninsula, I saw more items that I wanted than at other Ross stores. The aisles for the clothes were a little on the tight side. I didn't explore the clothes that much. Hard to walk around people, especially if they have a shopping cart, ewww! It is true they only had like 2 cashiers a ton of people in line, I was lucky because I had something to return. But could feel the evil eyes staring at me as if I was cutting in line. You are getting a discount, and waiting in line is just part of the sacrifice. I'm okay with that because smart phones help kill that down time. read more

Just your average Ross: random junk you didn't think you needed and unorganized rows of clothes. Every once in a while you will get a really good deal. This week I got a really cute outfit. However, the lines are crazy long and they usually only have one or two check out lines open. Overall, this is the place to come if you need inexpensive clothes and you don't mind waiting in a very long line to check out. read more

The cashiers are fast. The employees are friendly & hardworking. The store manager is awesome & nice.

Yes I was in Ross today shopping for Christmas. Walked past a customer pushing a cart and his dog comes out and bites me in the arm. We discuss the matter and all I got out of them was I'm sorry. I go up to the front and talk to the security guy in front and all I got out of them was sorry I didn't see it so I can help you. What in the hell is this world coming too read more

I am outraged at the level of unprofessionalism I experienced at this location. The cashier was obviously upset and made it a point to make it known that I was such an inconvenience for not taking the hanger out of the shirt I was going to purchase. I apologized and let her know that it won't happen again. She was huffing and puffing about it . At that time an alarm went off and she asked the young lady next to her to finish ringing me up in Spanish. I then said in Spanish to the young lady that was helping me "wow her attitude is unfortunate " she was very sweet trying to make excuses for the way the other lady treated me and said she was just upset because there was a lot of customers. I understand that dealing with people is difficult, and I know for a fact that the customer is NOT ALWAYS RIGHT! However, I believe that disrespect is never appropriate or justified. You guys lost a customer of 17 years! read more

Good finds. I do believe everything here should be $10. But otherwise I always enjoy Ross when I have time to search through the clothing.

Good prices, but very understaffed and messy. They only had one cashier open during Christmas season. I gave up waiting in line and went elsewhere. read more

I shop way to much at certain times in life ,I love that this store is open late as I just read it closes at midnight O M G is that great or what. I prefer to shop late , then, not many people are in the store and it might not take the entire evening to check out ,when you want or have to leave. Closing time , If you go in the day , foolish move cuz it might not happen after you found what you didnt need and go tk check out and the next day arrives. They need a lot of help with check out lines are ridiculous. I have stood in line for way to long everytime. I have also put my stuff down rite where I was waiting in line because could not wait any longer, longer longer , ridiculous. read more

I was happy to buy a couple things that I needed, the cashier didn't even look professional or acted professional in any way with a baggy red hoodie and baggy black joggers not even a badge or name tag.she was chatting with the loss prevention employee and when I came to the register not even a hello just "are you ready?" "Go to register 3" and "stand over there". To top it off the loss prevention employee kept coughing really loud, I don't know what I'm more upset about the lack of customer service or the terrible management that lets their employees work with COVID-19 symptoms during a pandemic. read more

I prefer the Ross down town, but this one is close to my house so I tend to come here more often. I like that they are pretty organized, well for a Ross. I always find great deals almost every time I go. Even though I am NEVER disappointed with the Ross downtown, this Ross meets my needs most of the time. I recently just found a great pair of Steve Madden heels, for $24 bucks, normally $90. I am always down for a good deal like that. I mainly come to this Ross for the furniture and other meaningless things, that I know I don't need, yet somehow I find an excuse to buy it. They should really label it the "Sucker" section, because you always get suckered in. read more

I agree with the other reviewers that this location is above average in regards to the available selection of clothes. Actually, this Ross use to be the cleanest in the area but it has unfortunately gone down hill; gum all over the dressing rooms, disarray, and long long lines. However, if you are willing to put up with all of that (as I am) and you are willing to spend awhile in the store (I find this fun), you can actually find some really good gems for half the price. I buy a lot of work clothes here and work shoes for waaaay cheaper than department stores. One has to be careful to check that selected items are not defective. If you like to spend minimal time shopping this is not the place for you. Time (and patience) is of the essence if you want to find a good bargain. read more

I always find something here, either for my family or our house. I get excited when I find a great brand item for really cheap. You just have to keep your eyes open. Staff is friendly. I have to add- They need more restrooms. One restroom is not good enough. read more

Decent selection for a Ross. BUT if I you are planning to buy anything large, know that you cannot leave the store with the shopping cart. Not sure if this is a new Ross policy or exclusive to this location. VERY frustrating if you are shopping with a small child like I was today. My options as far as I could tell were: - try to carry my baby and several pieces of furniture to my car, parked quite far away - leave my purchase at the door while I go to my car, put my baby in the car seat, drive to the front of the store, remove my baby from the car seat, try to carry my baby and the furniture...but a significantly shorter distance...then put my baby back in the car seat...they love it when you put them in and take them out of car seats repeatedly anyway... Anyway, the policy sucks and because of it this Ross kind of sucks if you plan on shopping with kids and are buying anything more than clothes. read more

I always buy watch and jewelry from them, so I know their return policy. I bought a Casio watch that doesn't have tag on it, they stamped the price mark underneath the watch holder. When I talked with the cashier, she didn't believe me that I got no tag on it. She refused to return. Well I was so mad. It wasn't about I didn't get my $ back. It's because she wasn't believe me. Now, I'm a shopper of marshal. read more

I love waiting in the returns line. It's honestly my favorite way to spend my free time. Especially when I'm paying a babysitter so I can run 5 errands. I find it to be particularly pleasurable when there are multiple staff members in the area who are not working registers. It's the delicious feeling of being trapped and frustrated and at the mercy of people wearing royal blue. read more

depending on the day it can be okay or a hot mess today i found a pair of shorts for 10 bucks..it was a good day. read more

Ross is a great place to find cheap deals for good things. The place is pretty clean and this Ross isn't too badly organized but the shoe area is kind of messy and there are wrong size shoes in departments also. In the jewelry departement they take forever to help you. I stood there for about 15 minutes before someone finally made eye contact with me. They aren't very good at multitasking here. There is usually a line when you want to buy things. There are a lot of random things that you can buy here. Always good if you want a good deal for a present for a friend. read more

This store is horrible. I will never shop here again. The employees are rude and they harass customers. I went shopping to find some things for my daughter. I had her with me. The whole time I was shopping loss prevention followed me. I even told one of them to stop following me. It was so creepy. It's not fair that you go to spend your money and in return you are stalked. I spend over $100. I told the cash register employee that I did not appreciate the way I was being treated in the store. She proceeded to tell me that if I wasn't doing something wrong then I should be ok with being followed! I refuse to be in a store where I am treated like a criminal . They have forever lost my business due to their lack of empathy and stalker like employees. F$&@$ Ross in Capitola. read more

60+ people in line and only one then two cashiers working! Really?!!! While other employees (at least 4 employees) mess around up front and at the registers. Sorry, but messing around with hangars etc. at a register while the line is wrapped around the store is ridiculous. Stop what you are doing and check people out! Also heard the employees were laughing at the length of the line and the long wait. Also, why do you have to put the price sticker on the front of picture frames? Of course it won't come off and now there is a mess on the glass. Come on, what genius did that? read more

Clean, organized and good customer service. Good brands I love the dresses very good prices

WARNING!!!!!! So if u return something unopened & unused within 24 hrs on a credit card WITH A RECEIPT they make u show ur ID & load it into their system. Never had to give my ID before on a return within 30 days. So now there's a minimum time of 24 hrs. This is not posted anywhere. BTW, item returned was $6!!! Spoke to a manager & said system can't be overridden to allow return within 24 hrs without loading ID in system. Too bad, so sad... losing a very good customer (shopping for decades) over such a small purchase. I will warn others on social media. Now all my business will go to Marshalls :) read more

Love shopping here, but the line is waayyyy too long. Only 2 cashiers. And when you ask the lady from the dressing room. If you can use the restroom. She says and I quote "no. I had too close the bathroom because somebody made a mess and I don't have time to clean it." #1. Not good customer service. She talked to me with an attitude and with her mouth full of food & #2 you should always be able to provide a clean bathroom to customers. Not just shut down the bathroom because there is "no time". ridiculous. read more

Found what I was looking for and then I found long line with more than 20 people and only two cashiers. Really slow I walked out read more

This Ross is big, yes. Clean and organized, no (but what Ross location is?) For the most part, there are good deals on clothes. I shop mostly for yoga type pants and exercise wear. $3.99 for leggings? I'll take it! The shoes, when organized, are pretty good. Love their cheap winter boots ($24), their heels usually name brands ($15-$30) and I've even seen some variety of Vans Off the Wall slip-ons, Reef Sandals ($8.99, YEAH!) and of course their running shoes (New Balance or Nike). Their handbag section is pretty good too. I've gotten a lot of Liz Claiborne bags, I've seen Juicy bags, and a few other name brands. I usually can grab a good deal on some new jeans or a cute summer dress or even party/cocktail dress. The reason I did not give the full 5 star rating is because of two reasons. Reason 1 being, their staff, well management in particular seems to be very rude and unconcerned with the customer's well being. I've seen on many occasions the manager yelling and talking down to their employees on the floor in front of customers. I've also seen managers or sales associates be very rude with customers. I don't like coming in there often, unless i really need to. I don't like shopping and listening to someone being scolded 5 feet away. Reason 2 being, not a good place to go when in a hurry. There is always a long line and the sales clerks move slower than you wouldnt believe. Sometimes they have 1 checker with 30 people in line and 5 other associates walking around aimlessly...come on lets get one more register open! Someone people don't have all day. So when I plan my trip to Ross, I usually fit it in my day where I need to fill an hour or two. (Don't even get me started on the Ross in Salinas, if you can, avoid it like the Plague!) read more