Came into Target Optical for an annual check up and to get an update on the contacts prescription…read more Making an appt online was very easy and their team called me 24 hours in advance to confirm my appt. The inside was very clean and actually had a lot of good glasses selections under well known brand names. I didn't wait long to go back for pretesting and to be seen by the doctor. Dr. Rathmann did a wonderful job explaining my prescription needs in an understandable manner. She was extremely personable and made me feel very comfortable. I felt like she went above and beyond to ensure I knew how to get my best prescription outcome. After my appt came the sales pitch. I understand that with the service will come the explanation of benefits but I felt as stern as I was on what I wanted to purchase that day, the person helping me kept pushing on additional items and "deals". If the manager had listened a bit more to me as a customer, I would have left giving this a 5 star review. Tip: One can use their Target Red Card for glasses and contact purchases to still save 5% and receive the bonus points.

The new doctor, Achyut Desai has a requirement for verbal confirmation for appointments or they…read morewill cancel a previously booked appointment. It is a brain dead requirement , because it defeats the entire purpose of an automated appointment scheduling system. if you need me to confirm my appointment , send me an electronic confirmation and I will authorize that. if there is a legal reason for needing a verbal confirmation, explain to the consumer rather than cancel the appointment that was made over a week ago. I will never set foot in a Target Optical if I can afford it. Glad we figured out what kind of "doctor" Dr. Desai is upfront. Saved me a lot of time. Now on to find a doctor that actually cares about his clients.

The frames we had gotten on the glasses ordered here last year broke. We're unsure how it happened,…read morebut none-the-less, the lenses would not stay in the frames any longer. Without any questions, after they saw the glasses, they stood by their warranty and ordered new frames. (Unfortunately they were not in stock). I was told it would take a few weeks. A week or so later, I received a call from them letting me know there was a backorder on that frame from the manufacturer - not their fault but frustrating we'd have to wait and use an outdated prescription for a while - we're talking months of backorder. However, a few weeks later they called to say they were able to get them replaced sooner. So, we picked up the new glasses within the week of getting their call. While they are more expensive than the chain optical stores or stores like Costco, they stand by their work and provide "service with a smile."

Professional. Efficient with time and very supportive. I would highly recommend over neighborhood…read morecompetition!

I have been going here for years! The staff has been working here and are really friendly…read more The biggest pet peeve for any health appointments is whether or not they are on time. In my experience, they have always been on time! Dr. Shahid is very friendly and thorough and she explains everything throughout the exam. Also, she doesn't take things too lightly and has recommended me to see another specialist to take some additional tests. After the exam, the staff is very helpful and makes sure to explain what is covered with my insurance. The answer any questions I have and give me the best options to ensure my out of pocket costs is down to the minimum. If I order anything like new glasses or contacts, they come in pretty quickly. Communication is great, I get a call, text or email. Lastly, if I need any adjustments, I walk right in and the staff is quick to make adjustments to my eye-ware. If you are looking to a great eye doctor and a staff that supports you. Head over here!

Maggie and her Irish accent are just musically delicious, Julie is super edgy, cool, and Dr. Shahid…read moreis very professional and thorough. This is why I prefer women-run businesses. Super excited to order some new, oversized Gucci glasses for my 2023...

Dr. Prate is an outstanding optometrist. Received the best pair of glasses and the most accurate…read moreno lines bifocals prescription I have ever had. Absolutely satisfied, and have been going there now for years. I'll go nowhere else.

Have been here for multiple family members and will not go elsewhere. The staff are friendly, take…read moretheir time, and have a good sense for what looks good. Donna is the best. The Dr is very approachable also. While the selection isn't vast, it is focused on quality and fashion. I find that fewer excellent options is better than having to browse through too many.

Nobody answers the phone even though it says they are open. I tried on and off for 42 minutes. Very…read moredisappointed.

Hands down the best eye doctor I've been to. The Dr is super chill and accommodating and the staff…read moreis beyond helpful. My son has always had sensitive eyes and putting contacts in was impossible. Well, hallelujah, the staff here was patient and he got them in!

Great customer service. Dr. Malik and her staff are very professional. I had an eye exam for…read moreglasses and contacts here and Dr. Malik was very thorough and patient with me even though I did not get my eyes dilated. I haven't worn contacts in over 2 years so she suggested 2 choices since I wear progressive glasses. The first pair of contacts she gave me, I exchanged after a day but they were really the best for me. She let me try 2 different pairs over a few days and she was right about the first pair. I will purchase the ones she recommended. Would definitely recommend her and the services offered. This was my 3rd exam this year and she said this exam prescription was totally different from what I had. Walgreens Optical is very affordable, no surprise at payment time. The only set back for me was that it takes up to 2 weeks to receive glasses and I'm from out of state. I would have to return to Chicago which I would love to but I'll wait.

Worse service ever! First time customer. I came in December for my annual exam on the…read morerecommendation of a friend. Not only did I have the exam for glasses I asked for contact lense exam. I was told that they had to order my trial lenses that was early December. Today is February 1st. I called the store and spoke with Tanya who informed me that my contact lens order was still being processed. My blood was boiling at this point. I demanded a refund. Next thing I know I'm on hold and the woman I spoke with said that they have my trial lenses. Wtf! Then she says I will throw in an extra pair for the inconvenience. How did they magically find an extra pair. They handed me a bag and that was it. No trying them on to make sure I was able to see. Never again!

Super friendly staff every step of the appointment. They took me last minute -same day for some…read morediscomfort and concerns I was having. Took time to explain everything, made sure my symptoms I gave them was correct by repeating it back, sanitized everything in front of me. Just a very positive experience from beginning to end. Thank you!

I've been going to Dr. Rosanova-Philipp for a few years now and really like her! I think she's only…read moreadjusted my prescription once and she helped me find contacts that were a way better fit and feel for my astigmatism. Last time I picked out glasses with them, the tech I worked with was super helpful and actually selected my frames for me - something I'd never pick off the shelf myself. I love them! The practice typically has good promotional deals going on when I need to order new contacts too, so that's nice.

Initially, I made an appointment online. I didn't receive confirmation so I called to make sure I…read morewas scheduled. I wasn't. Normally, this would cause me to find a different place to go. I was able to get a same day appointment when I called, which was surprising but very much appreciated. I saw Dr Bartek. She was great! Very personable, listened to everything I mentioned. She also was very informative. When it came time to look at frames, the woman who helped me got many options for me to try. She gave me her honest opinion on which looked best. Pricing for glasses, contacts and the exam was broken down and explained in detail. I had an awesome experience from start to finish.

Outstanding staff & team-- Love them They have always helped me when I needed to get new frames or…read morebasic changes in eye wear and Dr Aide is the best