ServiceMaster was engaged to remove bad cigarette odor from my house. First they recommended attic…read moreduct cleaning. Then they washed everything: walls, ceilings and floors. Then they ran air purifiers for several days. Smell is now mostly gone, except around front entrance door and around access door to the garage. I am still working on that smell. Also, it took them a few days to come get the air purifiers. Overall I am satisfied with their work. They were responsive and professional.

Upon return from our vacation, we found that we had a lot of water damage because of a leak from…read moreupstairs bathroom seeping through ceiling downstairs. ServiceMaster team came right away and started cleaning and restoring the affected areas. Christopher Garcia is the Project Manager, and he is thoroughly professional, communicates very well, and answers all questions. He goes out of his way to help us out. It was amazing to see how he was managing his team as well! I highly recommend this business.

This review is specifically for their remediation work as we used a different GC for the…read morereconstruction work. A 60 foot tree fell on our house NYE and the insurance company sent Paul Davis Restoration. I had low expectations for a franchise operation connected with insurance, but they were ABSOLUTELY WONDERFUL from start to finish. Nicole managed our claim and is kind, super responsive, and does a great job following up. Nate and Bobby are hard working, polite, cheerful young men who always wear shoe covers inside. After the initial demo, they returned and spent hours in the dark and rain at the start of another storm disconnecting the remains of our demolished pergola from the house so it wouldn't catch wind and rip off our living room wall. The insurance company's reconstruction estimates were ridiculously low, and with the owner Joseph's help, it went up by $45k (to where it should have been to begin with). The insurance company was a nightmare, and in the chaos and overwhelm, the staff at this Paul Davis truly sustained us. They are based out of Stockton, but cover the Sacramento Valley and into the Bay Area as well.

I would give this place NEGATIVE stars if allowed. I am 4 1/2 months on a very small project and I…read morecan't get it completed. This is the MOST unprofessional, unorganized company I have ever worked with. I DO NOT RECOMMEND.

I did a full service here. I can not believe it can be done as fast as this…read more Konstantin gave me a lot of suggestions for communication with my interior insurance. It helps me saved around 4000+ dollar lost. And their price was lower than the insurance companies that quoted. And helped me do a lot of house fix work even other than the water damage. I'm extremely grateful for this team.

We were connected to FloodDry by Umed Erbekov from IRBIS Air Plumbing after he came to fix a leak…read morefrom our upstairs toilet. Konstantin arrived promptly and checked the humidity levels in all the damaged areas. He explained the entire remediation process clearly and walked us through how he works directly with insurance. He even recognized our insurance agent just from hearing the company name, which gave us a lot of confidence in his experience. Konstantin was extremely patient in answering all of my questions before we signed the work authorization. His communication has been generally efficient and transparent. He made sure we understood every step of the process. He immediately sent his remediation team, and both Kirill and Alex were incredibly professional. They opened the ceiling carefully, installed a very well-planned plastic barrier, and set up the drying equipment thoughtfully. The barrier was perfectly placed and sealed, and the ceiling opening was done with great care. The removal of the equipment was just as careful and respectful of our home. At this point, we are still waiting for the next phase of the remediation, but overall we've had a positive experience with FloodDry and feel that the team has handled the situation professionally.

Lindy is great, within very short time he showed up in my house and start the assessment work. His…read moreservice is very professional with clear communication and lots of patience. I highly recommend him to everyone.

I had water damage at home this month I called my insurance and they sent Servpro team they helped…read moreme a lot and explained everything step by step .i was very satisfied with their service. Good job Servpro team .I highly recommend them .

We had a leak in the attic that went all the way to the crawlspace through the walls…read more Suzy came and quickly help assess the damage and send her crew to dry it all up. They were well prepared and did a great job, removing mold and dehumidifying it all.

Rafael, and the rest of the crew were very polite, and professional. They have a great history of…read morequality work, while also being very fair with their pricing. I will be refering people to this company in the future.

We had a storm cause a roof leak that came down into a bedroom ceiling. Vahid and his services were…read morerecommended to us, and Vahid reacted immediately to send his team. The team was perfectly efficient and dealt with all the facets of the tasks quickly and courteously. We would recommend Vahid and his team for a fast and complete job.

I want to be clear that this rating in no way reflects the crew that actually came to my house. The…read moremen who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work.

I want to thank the NRT team especially Blanca who have taken great care leading the team in my…read morehome as I have never experienced a fire smoke damage and due the circumstances of my husband and I dealing with a personal family tragedy Blanca really made me feel comfortable and trusted her and the team in my home at all times, she treated our personal belongings as if they were hers... Thank you soooo much Blanca you are truly a Blessing.

After sending photos and scheduling a visit, they decided to cancel the job and not inform the…read moreclient. That's very unprofessional. We take time off to be available and the minimum is to call the client to cancel.

I purchased a new home that had some discoloration on the carpet that looked like mold. We were…read moretold by the seller it was old damage and all dried out. I called Peet's restoration and they came out and confirmed that there was in fact, water damage, and some mold but more importantly, that there was some active water damage. They went above and beyond to do mold remediation, check the existing walls and room, and called a leak detection company to find out what the problem was before they patched up the wall. Additionally, I mentioned that I was going to have flooring replaced and being the one stop shop that they are, they gave me an excellent price on flooring and sent out to flooring installers, Daniel and Jacob that are probably the best I've ever worked for. Friendly, knowledgeable, professional, and thorough! I would highly recommend this company to anyone.

Top tier service! Peets came out immediately to assess the damage to my home after rain came in…read morethrough our roof, delivered a quote, and had a team working all within a few hours. After receiving a few other quotes, Peets was still the best (and fastest). Would definitely have Peets come out again for any restoration services needed.

Highly recommend! Mike helped me greatly with a consult to properly remove mold from the property…read more Also provided guidance that prevented further issues.

Mike is the absolute best! He is a straight-shooter, passionate about what he does and super…read moreknowledgeable. Will not hesitate to give you his honest advice, even if it doesn't result in money to him, unlike many others in this industry.

Called in to get a free consultation regarding a property that I just rented out recently, and…read morediscovered mold within the insulation, and I didn't want to scare away my tenants. This is a new experience for me, and I had no idea what I should do. I looked it up on Google, and this was the first company that came up. I spoke with a woman named Luisa. She explained the process to me very thoroughly and was super patient in answering all my questions. I did not end up going through with setting up an inspection. I wanted to get a second opinion before moving forward, but she definitely took care of my needy questions and set my heart at ease. I was freaking out, and she was super helpful and polite. Not sure if she will be expecting this, but I definitely recommend the consultation if she's on the call!

Id question the integrity of this business before pursuing work with them…read more.. I recently had to report my landlord to public health due to a carpet that's been in place adjacent to the shower for over 20 years, and has been repeatedly reported, has recently become more of an issue for us as tenants due to a present mildew smell. After Rainbow inspected and in fact found mold in the bathroom, the report stated the mold in question was caused from "negligence". When I called to question how the report concluded tenant negligence, they transferred me to "Parm" he then informed me that I supposedly told him there was an ongoing leak that's been reported several times. When I in fact told him the concern for moisture and mold had been reported several times and we also wanted to report while vendors were here - that we were concerned about a new faucet leak that had just started, specifically dripping down from the faucet. So simply, miscommunication. Simple. When questioning the miscommunication he was not at all friendly, or professional. He was very aggressive. Also, when you call in they do state that all calls are recorded - when I asked if he could potentially pull up the recording to confirm I said anything of the sort, he said we do not record our calls. Go figure. The most interesting thing is, both him and another Manager that I had met face to face, (Erik) had totally different outlooks on the situation. Especially knowing the carpet had been in place adjacent to the shower, for decades. It makes me question the integrity of this business as a whole and wonder if this business is running honestly. Also one other thing to add, I was solicited by one of the workers the day of remediation, to check out his car detailing business. This is also super unprofessional and made me really uncomfortable.