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    Recommended Reviews - Rosen Glass

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

    1 year ago

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    2 years ago

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    3 years ago

    open only when other people are working and weekends closed.. heard good things about the m though!

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    5 years ago

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    11 years ago

    Great job Carmen & Aaron. Thank you for the work you did today replacing some windows that went bad in my home.

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    Safelite AutoGlass

    Safelite AutoGlass

    (34 reviews)

    GO TO ORANGE COUNTY AUTOGLASS If I could give SAFELITE a…read morezero I would. Most of the employees at the Safelite AutoGlass in Middletown NY seem like they hate their jobs and hate people even more. They ordered the wrong glass my vehicle which I had to schedule a pick up from their business to home and am self employed which messed up my work schedule and entire morning . After explaining my dilemma to Abrianna who was rescheduling me, not only told me that it wasn't her fault but she didn't apologize in any way. That is the purpose of customer service, to be polite and stand for your company even if the issue wasn't your fault at all. It was the fault of the company. This is the kicker, she called me back and told me my appointment was cancelled and they didn't want me as a customer. I didn't yell, I didn't swear I did tell her maybe she should find another job as she seems like she isn't cut out for customer service. Very vindictive and not a nice company.

    Called on a Monday and had a technician as soon as Tuesday. William was courteous and respectful…read more He contacted me to ask questions and advised me when he arrived. He called after the work was done to say that he needed to come back. The glass broke when he went to seal it. Apparently it happens with older trucks and he was going to discount me the wipers blades for the inconvenience. The wipers blades were another issue. I was told they had to be purchased to go along with the glass and it was a specific blade to ensure the safety of the windshield. My insurance claim begged to differ as they weren't going to cover it because they were $75 and you can get cheaper blades plus if it was a part of the service it wouldn't be extra. Well played, Safelite - I got duped. Thankfully, the technician broke the window so I then didn't have to pay for them. When I got home that Tuesday. My driver door was wide open. It has been raining on and off. The seat was wet and the floor saturated. Yay for mold. I'm not even sure how an oversight like that happens. I called the technician to ask and was told that he is very meticulous and cannot imagine leaving the door wide open, but would come back to clean it should I want. Nope. We are good. I like squishy floors. On Thursday, the tech was back. Very well spoken and communicative. I questioned my confirmation emails because my estimate went from 414 to 317 because of the new discounted wiper blades to 561 to 886. I was told he ordered extra parts and they are all attached to the service until scrapped. Cool story. It seems odd to add it to the estimate when it is not the customers fault. William finished. Gave me the details. He cleaned my seats and floor. Dried up as much water as he could. Set the new window. Attached my rear view and made sure to close my door. We settled up for 317. He told me I would get a notification that I was zeroed out. When I didn't - I texted him to advise. It felt a little rude but I was told he was driving and cannot look that he will handle tomorrow morning or I can call Mary Jo in the office. I said I would call. He then made sure I knew that he "in fact knows he charged me only $317" I know. I was there. I also never said he didn't. I said I was getting additional invoices. I was told it would be zero once the work was done. I called the office to the rude Mary Jo. She is just finished settling my account. With that she knows I am at a zero. I explained what William told me about adding additional parts to the same service call makes the estimate higher. Mary Jo snarkily advised that he wasn't wrong. I never said he was. I was questioning why they do that and make bills appear higher. And once you've paid why they continue to send texts and emails stating you owe more. Not my cup of tea. Overall, the window got fixed quickly. But the customer service was pretty shaky in the end. I cracked my windshield which led to another cracked window, a door left wide open and some pretty substantial water saturation to a sort of decent recovery into a bunch of caustic undertones over correspondences Safelite continued to send me.

    Auto Glass Now

    Auto Glass Now

    (80 reviews)

    A classic and unbelievable BAIT AND SWITCH company. DO NOT USE!…read more I made an appointment for my Toyota FJ Cruiser, which needs a few specialty parts (I've had the windshield done before so I know this) and they quoted me $371. On the day of the install, the tech calls and said "I dont have the parts, they didn't tell me I needed them." Ok, very frustrating, but I rescheduled AND called back to CONFIRM that they knew what vehicle they were replacing. They said yes, all set. Then, on the morning of the second appointment, the tech called me and said, "Okay, so it will be $651." Yes, almost THREE HUNDRED DOLLARS more. I called the office and the guy said, "well, it's an FJ Cruiser and it needs special parts." Well no kidding, you knew that from the beginning! What an absolute joke and waste of my time. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. There is no way they have a 4.7 out of 5 stars, that has to be fake. Run as fast as you can from this joke of a company.

    I had windshield replaced in a car I've owned for 16 years without a leak!! Well now my car is…read moreflooded they sent a person Kyle to check it out. He did not even water test just said it was fine and since it was over a year he suggested I call another company! It was literally less that 3 months ago!! These people destroyed my car it is now filled with water mildew and they could careless BEWARE they will do nothing to fix their own terrible work so sad w how tight money is I am disabled and can't afford to just call someone else

    Rosen Glass - windowsinstallation - Updated October 2026

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