I am a medical worker at this facility and have visited this location several times. I have autism with low support needs, and I understand that I may sometimes come across as socially awkward. Despite that, I have always tried to be respectful during my visits.
Initially, my experiences here were positive. However, that changed during a recent visit when I was purchasing an energy drink. The employee at the register (whose name I do not know, as staff members were not wearing visible name tags) appeared to react to me with visible disgust after I swiped my card.
The following morning, I returned and observed two employees--one with red hair and the same employee from the previous day--interacting. The first employee pointed me out, and the second responded with a comment along the lines of, "What is he even doing here?" Since then, I have repeatedly overheard staff referring to me negatively, including being called "weird" and being pointed out to others in the store.
This behavior has made me extremely uncomfortable to the point where I no longer feel welcome entering the café area. It is discouraging and upsetting, especially as someone who already faces social challenges.
I attempted to report this through the customer feedback system on your website, but have not received a response. Due to this experience, I no longer feel comfortable supporting this establishment.
I hope this issue is taken seriously, as no customer should be made to feel singled out or disrespected in this way. read more