Came back even after I got food poisoning here. I was given free passes and…read more
I decided to give this spa another try today because it has so much potential and the prices are great, I just would never eat there again.
Unfortunately, as the saying goes, you get what you pay for.
I visit Korean spas often to relax, enjoy the amenities, and, most importantly, find some peace and quiet. I work over 60 hours a week, manage a team of five on a busy, well known account, and help care for my mother, who has Alzheimer's. My free days are precious, and when I go to a spa, I want to unwind and recharge. I go for quiet. That is what a Korean spa is supposed to be.
What a waste of a Sunday.
Even though our passes were complimentary, that doesn't change the experience we had. The spa was incredibly loud. People were talking across the rooms and carrying on conversations in the wet areas as if they were sitting in a bar. There are signs posted asking guests to keep quiet, but the rules were not being enforced.
I finally had to ask the front desk to remind guests to lower their voices. A very sweet woman from the front desk came out once, but the noise continued. Eventually, I felt I had to approach a few women myself and politely ask them to quiet down while pointing out the signs.
I should not have to police other guests when I'm paying to enjoy a spa.
A Korean spa should be a place where people can relax, respect one another, and enjoy a peaceful atmosphere. Unfortunately, that was not our experience today or anytime I have been here. It's ridiculous.
I truly believe this spa has a lot of potential, and the affordable prices are attractive. However, management needs to enforce the rules and establish an atmosphere that matches what guests come to a Korean spa for.
I'll be returning to Olympic Spa or Wi Spa. Yes, they cost more, but for me, the cleanliness, atmosphere, and peaceful environment are worth the extra money.
I referred my friends and they had already made appointments for next week, and after my experience today, I felt I needed to warn them so they could reconsider before wasting their time. They are going to cancel.
Affordable prices are great, but a relaxing spa experience is about more than the price. Management needs to understand that atmosphere, respect, and quiet are part of the service. Until that changes, I'll be spending my spa days elsewhere.