I have mixed feelings about this place and debated if I would visit a 3rd time to give it a shot, unfortunately I've decided not to. Here's why -
(1st Visit - see first picture)
This place is very "instagrammable" and aesthetically pleasing to the eye but the main reason I came here is because of the STELLAR pictures on their Instagram & Yelp of creative designs for dip nails, etc. I loved that I was able to text to schedule an appointment, however, when I initially called a couple times, there was no answer to the phone calls. (#1) I disregarded this because they apologized via text and had no issues scheduling my appointment which was dip nails, shellac manicure, and two pedicures. My friend came with me to this appointment and after we sat down to wait our turn (mind you - we did have an appointment) two ladies ended up walking out because they didn't have an appointment but seemed to be waiting too long. (#2) I believe we were seated in our pedicure chairs maybe 10 or 15 minutes after our designated appointment time, again - not a big deal but not usual for most nail salons I've been to. Both pedicures got started and my dip nails got started, however, my friend's shellac manicure was not started. I figured they had nail techs that were busy at the moment so we continued to talk and enjoy the pedicures. After a long while, I asked the guy working the front desk if he could get someone to start on my friends hands, he said "yes, of course" or something to that effect. However, our pedicures were finished and my dip nails we're finished once my friend had to go to a manicure table to start her gel manicure. This left me waiting for her service to be done. (#3) Once all services were finished, I paid for myself and my friend and genuinely was happy with the design and shape of my nails despite the minor setbacks.
(2nd visit - see second picture which is blurry but that's my fault lol)
I went by myself for my second visit to get my dip nails prior to a wedding and my toe nails retouched. I was early and felt more welcomed by the young lady working the front desk than the first time I went. Initially, I was happy with the way my nail tech (different from the 1st visit) was shaping my nails as I asked but once I left and she was finished I realized how uneven a lot of the nails ended up being. Many were too big or too small. This was annoying because of how much I loved the quality of the 1st visit's dip nails that I got. The issue I have with this is that I've worked at a nail salon as a receptionist before for 7 days a week and worked closely with nail techs who taught me a few techniques. Through trial and error, I have also used press on nails that I frequently shaped myself to be somewhat short and pointy/stiletto. (See 2 extra pics) I am tired of trying nail salons and nail techs when I ask for this shape, they say it needs to be longer when I know I could file them shorter or better myself. Most of the time I deal with it but there are plenty of nail techs who have met my expectations.
I'm shocked at the quality of nails in their pictures on Yelp/Instagram which I believe to be the work of one specific person. The marketing aspect of that is amazing but it's a shame that the quality is different/lacking when it comes to other nail techs there. Considering the customer service I've experienced at other nail salons, I feel like this salon could improve.
Note - my friend went back with her mom a second time after our first visit and told me that her mom was upset because they didn't tell her they were doing gel polish on her toes when she didn't know it was more expensive and ended up having to pay the upcharge.
Overall, I wanted to come back a 3rd time to give them another chance but I can't justify it because I'd rather find a place where the quality of nails I receive is consistent. read more