Half of my pizza is just sauce. I usually go to the Batavia location and it's usually pretty good. This is sort of disappointing. read more

Rosati's Pizza - Small 12" Pizza - Build Your Own Pizza - Pizza Near Me - Elburn, Illinois

Of the many Rosati's in my area my favorite is the elburn location small unit, clean and welcoming. Front service worker is always polite, friendly and ready to work and again out of all the Rosati's. I find this one food to be the most consistent and delicious. read more

Had placed an order with door dash from this place was waiting for my order and then all of a sudden it was canceled with out me canceling it. This was not what I was expecting and I'm out $43 dollars for an order that was cancelled read more

WORSE CUSTOMER SERVICE EVER! Many others have reviewed Roast's Elburn the same way. Paid almost 100.00 for 2 pizza and one was one topping. Charged for 2 deliveries and we didn't want it delivered. Didn't honor coupon. Gave driver a tip as it wasn't their fault. Credit charge was charged the wrong amounts. I contacted owner. He was SOOOOO disrespectful. Told me it wasn't his problem!. Went to the store for a print out to prove to Chase the incorrect charges. Charges where again more than what he told me on the phone the day before. When I asked a question he screamed at me to get out of the store. I have NEVER EVER been treated like this. I am so upset that this is the first time I have EVER reviewed a restaurant. This was so worth my time as people shouldn't be treated this way. read more

Stopped in on a whim while passing through and was not disappointed. I'm glad I didn't Yelp this place before I came because they deserve way more stars. The staff was friendly. The seating area is limited, but clean and comfortable. The food is delicious. And the prices are reasonable. We opted for pizza because I couldn't get over the smell when we walked in. But I saw other meals that looked as good and smelled just as good. The garlic cheesy bread was perfect. I loved the marinara sauce. The pizza was cut square which in my opinion is the only way to cut a pizza and was fabulous! We will definitely stop in again the next time we are in town. read more

Rosati's Pizza - 14" Thin Crust Meat Mania Pizza - Pizza Near Me - Elburn, Illinois

I have ordered there Pizza only, on Mondays 1/2 off specials and taken it to a Meeting it was well received by all. Much better pizza than the previous management. It doesn't seem like they're cutting corners, like before. That being said, I hope you don't have a problem with an order, because trying to get the owner to understand the problem. Is an exercise futility. read more

Rosati's Pizza - Pizza Near Me - Elburn, Illinois

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If you have ever had authentic Italian pizza this is the exact opposite..... friendly staff but terrible pizza. Place isn't the cleanest.

This review is mostly to acknowledge the owner works hard to provide good customer service. And the food is good. We find the veggie pizza and cheesy garlic bread to be excellent. But it is the guy who owns the place, and the staff, who try very hard to make this business work, and provide a good product to customers, that is what makes it 5 stars. read more

For everyone that lives orders from here for delivery- don't order from the elburn Rosati's pizza!! They screwed up my order twice, even after calling to get it fixed, then disrespected my myself and my husband. When he called to speak to the manager today, the manager told him he didn't need my business and they'll be completely fine! What a terrible way to do business! This is not the first time they've messed up our orders either. Absolutely done with them. Ordering from paisanos from now on. If I could give them negative stars I would. read more

D I S G U S T I N G Everything about it is gross, & i've tried several diff items! Better off popping a tombstone in the oven! read more

Worst customer service ever!!! We have alot of family in Elburn and I will make sure that none of us ever spend a penny here again. Apparently if they get too busy they cant help what their cook makes lol. The order was wrong and manager threw the order at my elderly mother and said "it is what it is" after we went back to get our order the second time.. Guess what it was wrong again. Never again. read more

Disturbed with new owner here! We ordered a pizza on Valentine's Day for the kids and the delivery driver drove 80-100 feet through our lawn to deliver the pizza. Our driveway is well lit and it's obvious that the other 4 cars were parked in the driveway not the lawn. I called the store immediately to explain my experience. I was told no manager on duty. The owner would call in the morning. The next day I received no call. So I reached out. I was very kind explaining the situation and the owner told me that if I want to call the police (which I had no intentions of doing) they won't do anything and that I can go FUCK myself. I simply was looking for an apology and to express concern that the driver may be unfit to be on the road in the first place. As a buisness owner you would think he would be alarmed by this experience we had. We live on a beautiful farm that is kept well manicured and have not only pictures and videos of his drivers car driving on it but the damage he left behind. Just blows my mind they find this okay and the owners response. We have spent thousands of dollars ordering food from this restaurant between pizza parties to several catered events! Needless to say, we will take our money elsewhere. read more

Rosati's Pizza - Pizza Near Me - Elburn, Illinois

Absolutely terrible. Ordered delivery, pizza box was entirely soaked in grease and basically falling apart- as a result, pizza was also inedibly greasy. I get pizza has grease, but this was just disgusting. Missing items from my order, when I called and spoke with the manager she did not seem the least apologetic, and told me I could wait about an hour for the item or they could cancel it. I canceled, wish I could have canceled on the grea-zza as well! Do yourself a favor and order from the Sugar Grove location, they've always been excellent and I will never betray them again! read more

I had never been here when the previous owners were in charge (there were a lot of negative reviews about them), but it is clear the new managers are looking to shed the bad image they left. On the front door in large writing it is stated that Rosati's is under new management. I frequently place my order online when I am leaving work to pick up on my way home, and in the 10 minute drive my meal is typically done in this time (salad or sandwich/ appetizers). The staff is very friendly and typically read the order back to me and even check the bag to make sure everything is in there. Highly recommend! read more

Stopped in for a slice of pizza and some mozzarella sticks. They handed me pizza that had to of been sottinh there for over two hours. The cheese on the side were crusty & the pizza tasted like rubber. I asked for a fresh slice they said it wouldn't be ready for 30 minutes so I got a refund and waiting for my mozzarella sticks. Once I got my mozzarella sticks I was very disappointed they weren't even cooked the cheese in the middle was COLD. I will never go back here. Waste of time & money . read more

Update: gave it ONE more shot. Guess what happened AGAIN? Ordered a deep dish. They dropped it. All the cheese was on one side of the pizza. Called to complain. Did the back and forth thing. No answer from any managers or owners. So ridiculous. Go. Somewhere. Else. read more

This is our go-to for GF pizza and we've never had any issues at all. Great pizza, good value, and they've even helped us with additional coupons when website was a problem. Happy with them so far. read more

Worst ever. Go to Paisano's in Elburn it's the best Rizzotti's this just another cluster let's put it that way. I'm not one to badmouth any business but after ordering a huge amount of food from them every month and they treat us like dog crap it's time to Move On and again I'm the last to do this trust me don't go there read more

The only reason I didn't give them 5 stars is that the pizza slid in the box. This stuff happens and when I called the manager had a new pizza sent over in 30 min. Also the pizza and appetizers were hot. They didn't skimp on the toppings. It wasn't overly salty like other Rosatis I've ordered from in the past and the crust was thin and crisp. read more

Trying to support local was a mistake. Used Uber Eats and it took 2 hours and the food was cold!

Rosati's has always had really good pizza with a good crust and toppings. It's been a while since I've had it so tonight I decided to order an 18in pizza with a few toppings. This pizza company is one of the few that cut their pizza in triangles which is my preferred style of pizza. Delivery was fine and it didn't take too long, so far so good until I opened the box and what do I see? fucking SQUARES, who the hell had the idea to cut this god damn pizza in squares, it's a triangle style of pizza. The center pieces are almost impossible to eat and then small triangles that are on the outside are just crust. I am never ordering from them again read more

Rosati's Pizza - Pizza Near Me - Elburn, Illinois

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Horrible. Me and my boyfriend have tried this Rosati's and gave it multiple tries. Over all disappointed. Nothing like any of the other Rosati's we've had. Not cheesy, the dough is mushy on the bottom and the sauce is just not appetizing. Stinks because the Rosati's in St. Charles was our favorite. read more

Owner and employees do not know how to take care of customers. My order consisted of an 18in double dough sausage and half pepperoni and a free sm thin. The pizza came out and it was raw in the middle. I called and they sent me a replacement that was cooked but was thin crust size and had very little sausage and pepperoni. I called again to get disrespected and decided to just wait and call owner. I called owner and wow what a mistake. He kept interrupting me as i was trying to explain. I told him i did not want money back i just wanted to tell him i was unhappy. He ended up telling me he wont get on his hands and knees and bend over for any customer and our business was no longer going to be accepted. read more

Impressed with the customer service. We called one night with questions about the sizes of pizzas and toppings. We were pleasantly surprised by Faith's knowledge. She was extremely patient and kind as we decided on what to order. She should be CEO. We give her an A++ read more

We ate here once prior to the new management takeover because that was all it took to scare us away before. I'm so glad we tried them again when the new owner bought it because they changed immensely. First, the customer service here is great. The new owner and employees are all very friendly, even when we get complicated with our orders. They're always accommodating. Their thin crust and deep dish pizzas are consistently good. We also like their wings, they have more than just a couple different sauces to choose from. The fries are crinkle cut and perfect when you get them well done with a side of cheese sauce. My absolute favorite thing they have here is the gluten free pizza. I'm not gluten free but my best friend is and she got me hooked on it. It sounds crazy but if you like a crispy crust, give their gluten free pizza a try. We ask for it well done and the crust gets so deliciously crispy! I also love the sauce they put on the gluten free pizza, it's more like a marinara. The only downside is there's only one size offered. It's enough for two people to share or one seriously hungry person. If you haven't tried them again since the new managers took over, I recommend it. They've definitely improved! read more

The workers I have encountered everytime I've been here have been super rude. The pizza always comes back 15 minutes late and is cold. Won't be returning. read more

We have not been here since the new management took over. After passing it for months now we decided to take a chance and see if it had improved. It was a great decision. From the time we called in to place the order you could tell that they were trying hard to get rid of the bad image that is following them. Very courteous on the phone even offering a coupon. We picked up the pizza and chicken wings at the time we were told and the order was ready (big change from previous management). The food was hot when we got it home and cooked perfectly. Everything was delicious! I'm happy to say we will be ordering again! read more

I think last night was the last night we will be ordering pizza from here. I ordered a 1/2 pepperoni, 1/2 sausage "well done" but not burnt. The first pizza came, it was pepperoni and sausage mixed, and it was nice and golden brown. But it was the wrong pizza. So I called and the person apologized. They asked if I had eaten any of it, which we didn't, but I would not want to be the one who gets the pizza that was delivered to the wrong house. Who know what people do when they are hungry and get the wrong order. They brought over the correct pizza right away. It was no where near "well done". The crust was still white. It was chewy, not crispy. They took the other pizza back, but I felt sorry for whomever s pizza that was because it was all smashed to one side when I opened it because the driver tilted it too far when he was standing at my door. Why do I tip the guy $7.35 to come across the street to bring me the wrong tilted pizza? And then the undercooked pizza? We have had alot of hit and miss with this Rosati's. With the old and new management. Pay with a credit card, they show up expecting cash. Pay with cash, there is no receipt. Forgot the soda. We will be trying other places before, and if, we order from Rosati's again. read more

Horrible customer relations and tiny chicken parmigiana pieces!!!!! Placed an order for delivery, chicken parmigiana pasta and fried pickles. When I received the order it was wrong, they gave me a chicken parmigiana sandwich instead. When I called the girl said she could send out the correct order or give me the difference back. No offer of a discount or any other offer and they wanted the old cold sandwich back! Lol. I had to then wait an hour before it arrived, glad the rushed right over. The chicken parmigiana was 2 little chicken fingers!!!!!!! I will probably not order from them again and not recommend them to any friends. If looking for Italian go to Paisano's!!!!! read more

Apparently, this location is under new management. We ordered from them the other night- got our call answered immediately, and received a delicious, hot pizza from a nice guy. As the experience was so different than the one I had previously, I asked, and was told they changed hands a few weeks ago, and the new owner is on top of things. It shows! read more

Terrible customer service. Order taker is rude too. I would rather eat at McDonalds. Waiting for Taco Bell to be finished. Corporate needs to know about the attitude of this place. read more

Great pizza and great service! We call them for delivery all the time and if anything ever goes wrong they go out of they're way to make it right and then some! read more

Great food good value! Great customer service from the owner A J. He always rites a wrong.

This place rocks! I swear they put more toppings on their pizzas than any other rosatis! I always order from them. Nothing in the area compares. read more

Too bad owner can't pay his bills..that's why you see him and his employees running to Jewel for ingredients...might stand to reason why pizzas are late...if you want terrible service call this place or sarpinos in st. Charles...same wing nut read more

Horrible horrible place. Ordered food one night was over charged by $7 dollars and change. Called up the next day trying to get a refund they told us we had the wrong brochure that was delivered and in the background I heard a man say just give it up bitch you are not getting a refund. So I asked who that was in the back ground and the lady on the phone said no one so then I insisted on speaking to a manager and she told me She was the manager and that it was a customer that I heard in the background. Terrible place no customer service. Owners needs to get legit workers in there. Please help us protest this horrible business. No customer never needs to be treated like I was.. read more

My daughter ordered items from the Elburn, IL location. She gave the driver a cash tip and signed the credit card receipt. The driver then went and added an additional tip to the receipt she signed. I tried to discuss this with the manager at Rosati's and he refused to admit the driver added an additional tip. read more

Terrible service! We waited over an hour for our pizza. Apparently the delivery guy got lost. Ummm...doesn't a place that delivers provide their employees with access to a computer to map a house before they leave??? Or maybe their employees should invest in a smartphone. The pizza was really average and way overpriced. I'd pass and make yourself a tombstone for better quality, timeliness and 1/8 the cost. read more

I have had Rosati's many times in the past in other local cities. This one seems to be somewhat below the other locations in their standards. For the most part things are the same, pizza, chicken, ribs, etc.. but the pasta is UNEDIBLE. The noodles are falling apart soggy! They must be cooked first thing in the afternoon and left to sit in water all day. Not fresh or even close to al dente. I called and complained and they gave me a free pasta with the exact same results. Soggy falling apart mush. We will call again for pizza and wings special (18 for 18) but for pasta we call somewhere else. read more

Second time they messed up our order today and made my friend and I throw up like 10 minutes after we ate and we continued being sick the rest of the daySo thanks for the food poisoning dudes read more