Why would any one do business with this mill/zoo??? This place created so much Anxiety at Consultation. To many people/staff dealing with stuff a potential client should not see. Be prepared for a long wait and a pricey CT Scan Cost ... There are many better Doctors with great mannerisms/bed side manners/skills and Places that are quiet, calm, skilled, professional atmospheres. Yes, the other places may cost a bit more - but worth it for your sanity. The Torrance office was not for me. I trusted my gut and went else where for 2nd opinion and DID NOT NEED the multiple root canals that said I needed. I only needed ONE Root Canal. Greedy Liars not looking out for patients and only care about putting money in their own pocket book. read more

Be prepared to wait up to an hour to get called back. They seem to schedule appts like a cattle call. I had a 3:30 appt and arrived at 3:20. Three other pApple came in behind me also with 3:30 appts and all were called back BEFORE me. imagine if I had been late? They would have cancelled my appt. Review part 2 After my treatment was over, Hareem Kim (Office Lead) apologized for the long wait and ended up making things right. The fact that they acknowledged and took responsibility for their lack of communication and making me wait an hour to be seen was much appreciated. This is how to properly handle unhappy patients and I certainly can respect that. read more

While out of the country a few months back, I ended up cracking my upper and lower molars. My dentist was able to fix my upper molar, but unfortunately, my lower one required a root canal. I was extremely upset about this, because I'm deathly afraid of the dentist as it is. Even being in the office and hearing her drilling on someone else sets my anxiety ablaze, let alone drilling on me. Knowing that I needed a root canal really scared me. I had an appointment today at RootVision Endo after being referred by my regular dentist, who did a partial root canal. The nerve was gone and she cleaned the canals as much as she could, but told me that I still needed to visit the endodontist, so that the canals could be properly cleaned and resealed. Reluctantly, I made my appointment for the end of the week, but because the pain was so bad, I moved my appointment up to two days later. The temporary sealant is only good for about a week or so, so that also pushed me to get in there and get it done. I arrived on time for my appointment and was a nervous wreck, as I'd been full of anxiety all day. Gabby gave me paperwork to fill out and asked about my insurance information. I told her that my dental insurance was new and that I didn't have a membership number. I provided her with the name and my social security number and also showed her an email from my HR department confirming that I was signed up for coverage. She said that they still have to call to verify coverage. They called the insurance and advised me that they are showing that I don't have coverage, however my name did come up in the system, just coverage information hasn't been uploaded, yet. I was just added to my dental insurance on Monday, because of a paperwork issue, but my effective date was retroactive to April 1st. Today is Thursday, so in all honesty, I didn't expect to be in the system, yet and I told them that. This is why I had the email from my HR department handy to show that I do in fact have coverage. This wasn't good enough for them. They said that I have to have insurance in order to be seen, otherwise I have to pay cash. I asked how much it would cost to be seen and was told that it's $100 just for the consult and if he finds that I need a root canal, which clearly I do, because I've had a partial already done, then I'm looking at paying between $1000-$3000. Hmmm....does that include tax?? Is anesthesia included or is that a separate charge? Through all of this back and forth, my pain level was steadily rising. I needed treatment now! I can barely open my mouth, let alone eat and drink. Coming back next week was not an option, as each day, the pain is getting worse. She suggested that I come back next week or something. I told her that I'm in a lot of pain and need to be treated. She and another woman gave me that "Oh well, there's nothing we can do" look. The other woman said that I can pay the consult fee and see the doctor and get antibiotics and pain medication if needed, but I asked her what good is that going to do, but mask what the problem is. All of this transpired with other patients in the small waiting area, who were within ear shot. Maybe it's just me, but I felt that that was unprofessional, especially when you have a conference room right across from the waiting area. I felt like they didn't even try to help me find a solution. I told the lady that I did sign paperwork that says that I'm financially responsible, so they will get payment no matter what and asked if they can give it a few more days and then run the insurance, but they refused, saying that it has to be verified on the day of treatment. You know, I completely understand that you want payment, but to turn a patient away who is in obvious pain, so much so that I'm almost in tears...where's your humanity??? You are doctors...you did take oaths, right? Or better yet, you do have an ethical and moral code, right? How you could have a policy in effect that denies treatment to individuals in pain is utterly irresponsible and frightening! I can only imagine others who may be worse than me, with infections or in need of multiple root canals. When I left the office, I called the insurance myself. Again, it was verified that I was in the system, but insurance information hadn't been uploaded, yet. The representative told me that it takes 48-72 hours for it to download into the system and will most likely upload tonight. So I left the office, but by this time, my pain was a 20 on that infamous scale of 1-10. I swallowed a motrin with no water as I rushed home to get a vicodin. That's how painful it was. It took hours for the pain to subside enough for me to try to eat something and by this time, I was sick from the vicodin. Pissed off doesn't even convey my feelings toward this office... And guess what...I called my insurance this morning...coverage is verified not even 10 hours later! read more

RootVision Endo - My response to their response. And of course, no response back. - Endodontists Near Me - Torrance, California

Got a root canal done here a year or so ago and turns out the tooth was fractured after the root canal. Ended up having to get a tooth implant due to the fracture. read more

Over the last two years I have had three root canals done at the office in Glendale..The front desk staff are the nicest gals you could meet ..Friendly.Professional and Super Nice ..( Mari & Nadia)..Waiting rom is super clean and chairs spaces out o observe Covid- 19 protocol.... Mari is super knowledgeable when it comes to insurance and gave me valuable info regarding my dental insurance . Dental assistant who took my ex rays each time was also very very friendly and very professional .. Parking is free and plenty along the street The neighborhood is quiet and safe.. All the Endodontists who worked on me were super professional and really knew their stuff as well as did their assistants . Nobody likes to get a root canal and it's by no means someone's favorite as to how to spend the day ..but with this office it seems Like you're going to visit a friend rather than have a scary & painful experience.. And with my insurance the price was exceptionally reasonable.... read more

I was referred by my general dentist to go to RootVision Endo. Overall, my experience was great from start to finish especially since it was my first time ever getting a root canal. Dr. Chen did a great job and was very knowledgeable. Shoutout to the staff in the front! They were very professional, welcoming and answered any questions I had regarding my insurance. I highly recommend RootVision Endo, they are the best in the Southbay. read more

I can't believe I'm saying this, but what a great experience my root canal was! From the moment I walked in, I was warmly greeted and assisted. The office is esthetically appealing, very clean, and all of the employees seem to work wonderfully as a team and are so polite and professional. Connie was incredibly helpful and accommodating, the treatment coordinator was wonderful, Edith was pleasant and sweet, and Michelle who worked with Dr. Chen throughout the duration of my procedure-couldn't have been any sweeter or caring. Dr. Chen...beyond impressed, the best of the best! He explained my procedure clearly/concisely, gave me the most pain free injections I've ever had, checked in with me periodically during my procedure to make sure I was comfortable, and was done with my root canal in record time. I experienced no pain whatsoever during or after. To be honest, I almost fell asleep while he treated me. I hope I never need another root canal, but if I do, I know where I'll be going. I highly recommend Rootvision Endo. If I could give them more than five stars I would! read more

I had such a great experience at this office. I was referred by my dentist and I couldn't be happier. Kayla was super sweet and took her time with me to explain all the charges and what my insurance was covering. Dr Chen performed my root canal retreatment and it was not an easy task. He explained the procedure and talked me through it every step of the way. He was very kind and checked in on my comfort frequently. If you need any type of endo work done, this is the place! read more

This was by far the best dental experience ever! My dentist referred me here due to pain in a tooth. I thought I was coming in for X-rays and a diagnosis, but was quickly informed that they were ready to tackle my issue immediately. Blanca did an amazing job setting up the room and taking my X-rays. Dr. Choi came in for the exam and diagnosis. Hareem followed with my dental insurance info and fee and they started the root canal. Put a cape on my fear because I AM A SUPER CHICKEN!!! They made me feel comfortable, took my goddaughter to the lobby for a snack and coloring and fixed my tooth. This entire visit was a little over an hour from "hello" to "all done"!!! Mind completely blown!!!!!! This was like NASCAR. I pulled in and out all ready to go! I'm grateful. EXCELLENT! read more

RootVision Endo - They even took care of my kid and her unicorn!!! - Endodontists Near Me - Torrance, California

Was referred to this facility by my dentist last year for a root canal that was infected.. Dr. Betty Su took care of my tooth and it was a painless procedure.. Today I came back in because I was having sensitivity on the same tooth and I wanted to make sure there was no sign of infection and Dr. Betty Su was so kind and educated me on how to better care for my tooth. Thank you to Dr. Betty Su and the wonderful staff for all your great customer service and kindness. read more

I do not know where to begin. Norma is great at getting in touch with the clients and sharing her experiences. I had an appointment with Dr. Suh on 11/19/2018 and this was not my first oral surgery with her. This is my second surgery with her. Dr. Suh is very talented, attentive and careful when operating on her patients. She also had 2 amazing helpers that were very kind and attentive as well. What more can a patient ask for. Thank you very much, Frank L read more

I received Excellent care from Dr. Mark Nugent who performed two route canals in under an hour. He and his staff listened to my concerns and explained everything that needed to be done. He made sure my pain was minimal. I will refer him to others. read more

Although this location is very convenient I will never step foot in this practice again. Dr. Choi is an overly confident and pompous man and spending time with him is absolutely unbearable. The office staff and the nurses are incredibly nice and knowledgeable but it does not make up for the fact that Dr. Choi was very difficult to communicate with but also has an intolerable personality for this type of work. Insist on a different doctor if you must go here. read more

I found myself in the worst pain since I can remember and was referred to Root Vision Endo. I was treated so great by everyone there. It makes such a huge difference to be treated so kindly when you are scared and in so much pain. I would highly recommend if you are in need to go here. Thank you so much to everyone who helped me today. I wish more medical/dental facilities and staff treated people the way they do. read more

I had an amazing experience! My daughter was referred here by her dentist for a root canal. Everyone here are very professional and Dr. Chen took his time explaining the procedure to us. A special thank you to Connie!!! She work with us to help get my daughter the care she needed ! You are amazing !! read more

I loved my experience with Rootvision Endo. The facility is very clean, pretty, and modern. The equipment looks up to date. The staff was professional and pleasant. My visit was with Dr Chen at the Torrance location. He communicated every step of the procedure. I felt very comfortable with him. I also liked that the parking was directly behind the building. I would definitely recommend this office. read more

DR CHEN! Just want to say thank you to you and your staff. Everyone was nice. Kayla the receptionist was really nice loved her personality. I came in for a root canal revision. The entire procedure was painless. Dr. Chen is super nice & made me feel comfortable through out the procedure. The office is clean. They work really fast which is really good !. I recommend Dr. Chen. Thank you to his assistant Jasmin as well. Also thank you to the X-ray tech I apologize I didn't get the gentleman's name but he was nice also. Thank you everyone! Irisha read more

Dr. Choi was wonderful and swift. He finished my root canal procedure in ~40 minutes. Paint free. Bravo! Four thumbs way up. His assistants were ok, had to take multiple X-rays for 2 molars. What completely turned me off was their billing practices. I took Norma's (?) word that my annual maximum has been reached and I'd had to pay the rest out of my own pocket. Not true. I checked with my dental insurance and they never received such claim (which should be covered) but paid them for other charges instead. Totally shady! I don't care if the docs here are Nobel prize winners or descended from heaven, when you're charging insurance companies of misleading claims, you're totally DOUBLE-DIPPING and point-blank stealing from both the Insurance companies and the patients! This is how our country "wastes" billions of dollars in health care costs every year. I'm on the verge of reporting these fraudulent activities to NHCAA and open an investigation. Looks like I'm not the only one who's been robbed.. read more

Well I just have to say for my Appointment made by the receptionist they don't seem to keep them. I was made an Appt for 2pm and upon arrival they said they don't see appt. They then Penciled me in for 2 PM and was told to wait.40mins went by and I asked what happened they said I don't know but it is going to be another Hour wait. To me that is Very unprofessional. Other then that the place is up to date Tech wise and the staff seems ok read more

Thank you so much. Incredibly friendly staff. I called about a dozen offices asking to get a same-day root canal. The front desk person (forgot his name, will update in a sec) called me back twice to check in on me and offered many time slots. Went to a different endodontist who offered an evaluation and antibiotics, but no treatment. So I immediately called the rootvision office, and the super nice friendly front desk person actually *texted* me the address on my phone. OMG. Thank you. Dr Nugent took an x-ray, then explained the procedure by live drawing on the screen while holding the keyboard in his hand. Used various colors, brushes etc. Never seen a doctor do that. Very impressive. Dr Nugent was able to do a retreatment of my tooth and put a permanent filling -- which means I don't even need a crown. read more

amazing experience, was referred by ortho. dr was great and made room for a last minute appt, was very informative and went above and beyond to make me feel comfortable & avoid any and all pain related to the procedure. In addition, Connie in the front was very helpful and had amazing customer service relating to insurance. She walked me through how to get the appropriate referrals for coverage and was highly responsive when I was at my primary dentist to ensure I had the right documents. She also called to give me copay quotes prior to my appt. very professional and kind staff 5 star experience to say the least. read more

I am very disappointed in the poor service I received from this office. I was told to pay out $100 for a consultation and when the doctor came, he didn't even check my teeth or anything. He looked at my X Ray and said I was fine when I was experiencing serious pain. The receptionist had the manager talk to me and she had a very poor attitude addressing my concerns... I was referred to Rootvision by my dentist because they thought the doctor could do something they could not... I would not recommend this office to my friends or family after my experience I had... find a better doctor. read more

Informative, Fast, Professional and Nice. As scared as I was to get this procedure done, Dr. Suh made the experience as comfortable as a root canal could be. The staff is also great. Thanks Norma for making me feel comfortable enough to not back out of staying to take care of my root canal. read more

Honestly, I've been there 3 times. To be honest, the work is great, but I think that their billing tactics are borderline scammy. First, after being told that my procedure was very simple, they tried to provide an unnecessary (confirmed by my Dr.) CT scan, not covered by my insurance on my tooth. This seems to be a common practice since I heard them telling several patients it was "necessary". Second, they told me that the tooth build-up wasn't covered by my insurance on the same day as my root canal, and for this, I had to pay $395. After the procedure, I called my insurance carrier and they told me that this is incorrect and that it was most certainly covered. I submitted the claim myself and my responsibility is only $100. Still waiting for a refund for their mistake. This should be a pretty simple fix. Should I need another root canal, I will choose a different provider as I feel that they are not fiscally trustworthy. read more

I would run, not walk, to see Dr. Nugent. I have been out of the country for six months and during most of that time I had a terrible toothache. A dentist in another country told me I needed a root canal. Now, I am absolutely TERRIFIED of the regular dentist so having a root canal was almost unbearable for me. We returned home yesterday and Dr. Nugent saw me this morning. From the moment I walked in the office staff was warm, friendly and very understanding of patients who were so scared they couldn't string a coherent sentence together. Dr. Nugent took all the time I needed to understand what he was going to do. The procedure was absolutely PAINLESS!!! I still can't believe it! I have been building up fear for 2-3 months while we were in foreign countries, waiting for this procedure! Take it from an old lady who has to push herself to go to the dentist even for a routine cleaning, Dr. Nugent is the BEST!!! There was absolutely no pain!!!! read more

I'm a huge scaredy cat when it comes to anything concerned with the dentist but all the staff kept reassuring me and were so so nice. Norma related to me about being nervous and reassured me that the staff here are great even with nervous patients. Dr.Nugent took extra care to explain the process of the root canal and make sure that I was very very numb before he started and gave me a booster shot even when I felt a little tingle in my tooth. The process was under an hour and so fast! Norma explained the cost and even applied the referral discount from my primary dentist. Although root canals can be expensive, the price I paid was very much worth it for piece of mind and a pain-free experience. read more

Dr Choi was great, he explained everything perfectly well and was very friendly and helpful with all my questions, the wait time wasn't too bad, my main concern was during the prodecure he had a med student nearly straight out of school who barely knew what she was doing, I felt bad for her because she was trying her best and was really nice but the doctor and other nurse had to constantly help her and correct her with alot of things. Thankfully the doctor knew what he was doing very well and was done alot faster than I thought and gave me about 6 shots of anesthetic so I didn't feel a thing, but the overall staff was really helpful and friendly read more

Thank you RootVision and the whole staff for helping my daughter when she was in need of an emergency root canal. Although she didn't have an appointment, the office staff and doctors went out of their way to accommodate and were very professional. Thank you Dr. Chiang! read more

Here is your choice: Be the sole winner of a mega millions jackpot or get a root canal done by the skilled professional team at Rootvision Endo? The choice is obvious...The Mega Millions Dummy! But since you're more likely to be in need of a root canal (or any other kind of endodontics) than ever winning the lotto, then your only choice in all of Los Angeles county is ROOTVISION ENDO! I was sent here by Dr. Yoon (see my review for that spot) to have my root canal done. They called and I was lucky to be seen right away. Once I got there it was a good sign to see that this office was bustling with a friendly staff ready to assist you. After filling out some paperwork it was time to get this over with. Yeah I was going in a dental chicken. But Dr. Nugent was very reassuring and explained the process to me in a manner so calming that I thought to my self "Oh man this is gonna be so awesome!". Yep I went for chicken to gladiator in no time! Long story short, after the numbness sat in and the drilling and smoke came and went I was good to go in less than half an hour. Quick and efficient. Now as I write this review (next day), I have absolutely no discomfort. I slept like a baby and the future is looking bright...just like my smile! Rootvision Endo accepts most insurances (HMOS & PPOS) and have 4 other locations in the county. See for yourself: www.rootvisionendo.com Please tell your friends!!! read more

Dr. Nugent is the best. I came in before the holidays for a root canal and I was so scared but after talking to Dr. Nugent I felt okay. He made me feel calm before and during the procedure. I felt no pain other than the injections. He was fast and I am very grateful I was referred to Dr. Nugent. I'm so happy I can eat again. Also one of the assistance Yasmin, she was very gentle and sweet. Every one is very friendly too. Great experience overall :) read more

Sitting in the parking lot after my treatment... This is my first time here via referral from my primary dentist and I must say this has to be one of the best dental offices I've been to in a long time (minus my primary dentist ) . The entire staff is knowledgeable, attentive, quick, and pleasant. I felt welcomed and they let me know everything they were going to do ahead of time. Very gentle sweet human beings which is rare to find an entire staff like that. I wish I can come again (kinda). Thanks to all that helped from start to finish. T. HARRIS read more

Overall experience was not bad. Dr. Mark Nugent who did my root canal procedure was great. He made sure if I have any questions before the procedure and explained thoroughly about it. Also when I asked about payment, an office staff explained break down of payment and how my insurance will be applied. The review is two star because of a dental assistant who was not very professional. She prepared for a rubber dam which requires clamping at the bottom part of tooth. She mistakenly tried to place it on my gum and damaged. It was obvious she did not know how to use the tool. Even after I claimed that I was having pain, she tried again before called for a help to another assistant. My gum was damaged because of this which could have been avoided if she knew how to use the tool. read more

All I can say is Dr. Choi is the best. I didn't feel any pain during or after my procedure. Not to mention the customer service is amazing. Thank you. read more

I swore I wasn't going to this this, yet here I am. I went in for a single root canal. Only to find out that my dentist didn't share X-rays and I had to pay out of pocket for more x-rays. THEN!!! They decide I need a second root canal in a tooth that was previously root canaled. Fine. I paid the quoted price in full, only to receive a bill for an addition $139. At this point I think this establishment is fine with ripping people off and they won't see any more business fromy family. Redondo dentistry quoted a much cheaper price and doesn't comeback with more work or extra charges. read more

This is one of thee best dental experiences I've ever had. The staff is very pleasant and just all around nice. A great atmosphere. This is the place to go for your dental needs read more

I had a large infection under my tooth and I needed a root canal. I just want to say that Dr.Suh was amazing. My mouth was slightly tender that evening and I took a Tylenol which relieved the slight pain. Besides that I was perfectly fine the next day. Thank you so much Dr.Suh! read more

Dr.Nugent is awesome and so is the staff. I came in off of a referral from my dentist because i needed some extensive work done on a root canal. He was very thorough and took his time explaining everything that he was going to do. If u need a root canal or any other treatment this is the place to go. Professional and wonderful staff read more

RootVision Endo - Patio - Endodontists Near Me - Torrance, California

Norma and both male doctors where amazing !! It's a great place to get a root canal, and to have a great experience at the dentist. The assistants where also very kind and gentle, I would totally recommend this Endo to my relatives and friends (: read more

I'm very satisfied with my son's root canal! Doctor Suh is very patient and professional. My son had lot of fear before the procedure. I was hesitant about should my son to have this procedure. Doctor Suh explained the procedure to me and patiently calm my son down. The assistant Connie provides her own phone with a headphone and let my son to watch his favorite game during the procedure . Connie holds the phone for my son the entire time. My son told me " I'm barely has any pain, I'm happy this procedure is done Smoothly !" As a mom, I'm grateful and thankful for all the hard work by Dr Suh! I highly recommend all of you if you need root canal ! Very good service!! read more

I was referred to Rootvision by my dentist for a tooth pain. A root canal was done but still had pain. Dr. Suh and her staff were extremely friendly and accommodating. She called me on her off hours to check in on me. Needless to say after 3 root canals on the same tooth, there was still pain. She was relentless and tried her hardest to help my tooth but there was no other option to save it. I appreciate all the effort and kindness that I have received. I'm gonnamiss this crew but I hope I won't have another root canal for a long time . But if do, I know where to go. read more