So thankful we found Rascher…read more We had a different company give us an extremely high quote to replace a water heater, like it's so expensive you would faint type of quote. Our neighbor recommended Rascher. They asked us to email lots of pictures of our current water heater and piping. Gave us a reasonable quote, scheduled it and they came on time, installed it quickly. Thank you Jason and Ben!

I called emergency number to have my 1.5 year old water heater that was installed by Rascher Nov…read more 8, 2023 repaired and Ed said cost was $350 per hour for emergency service, was probably the pilot light from my description, they might not be able to repair today and I would still have to pay the $350 even if they had to return to complete repairs during regular business hours. In my opinion this is not true emergency service, and I did not like his attitude.

We hired Jake the Plumber to do the plumbing work in our new kitchen. We signed their written…read moreestimate and scheduled the work only for them to no-show that day...no call, nothing. I've been calling, texting, and emailing them over the last 3 business days, and nobody has gotten back to me. This business is a whole team, not a one-man operation, so I don't know what excuse they could have. Don't waste your time with them like I did.

We needed a plumber for some repairs and replacements. I expressed there was some urgency for a…read morerepair, and we already bought the toilet and faucet that we wanted installed. But unfortunately here's how the timeline went: 04/08 - I called for a quote/estimate. I provided all of the details, and then I texted all of the photos as instructed. 04/09 - I emailed all of the photos again. 04/13 - I emailed again asking when I could expect a quote. 04/13 - I also texted asking when I could expect a quote. And then I never heard from them, so I went with someone else.

Dishonest and unprofessional. Overcharged for a poorly completed job and damaged our property, as…read morewell. No refund given and extremely unprofessional behavior from Jack and team. I wouldn't recommend Suburban Plumbing to anyone.

I had a new vanity installed along with new shut off valves. Also a new toilet and in the kitchen…read moreall new faucets, including a dishwasher hook up. Just sorry I didn't need a new water softener. Ok, maybe I am not sorry about that. Service is prompt and prices are good. This guy knows his stuff.

RPZ backflow prevention inspection. Reasonable price fast response. I will use them again next year.read more

I have used AJ Albert's many times over the years, from an emergency plumbing issue to a full…read morebathroom remodel and more. They have always responded to my calls quickly, were very pleasant to work with and were happy to educate me on various plumbing things as well which I really appreciated. They gave me recommendations on how to save money and I never felt like they were pushing their services to do more. I will definitely continue using them!

Where do I begin? Right from the start after addressing my plumbing, furnace, and cooling concerns…read moreRich P has addressed then all. Now this was a fourth purchase of a furnace and air conditioner unit but the first time we ever used Cities 1, totally professional. They started in the install the very next morning and were done by 3pm. We had bought furnaces from other companies but they never lasted ten years and you might pay a little more today with inflation but Cities 1, did a superb job. I love the warranty they've on their products as well, superb business, Cities 1.

Hi there, giving them 2 stars as the tech that came out very nice and polite and the company did…read morerespond pretty quickly to my dispute. Was hearing some strange sounds from my boiler so asked neighbors who to contact that was affordable/trustworthy. Was referred to Forrest heating. Called number for them and was surprised that they had answered as Cities1. They explained the had purchased Forrest Heating and he was now working for them. Set an appointment to have it looked at the next week. Rep came out and was nice and respectful and had me crank up my heat to see what happened in less than ten min he let me know the unit was heating too high so the High Limit Temp sensor/modual was bad and would run out to the truck to call hiss boss and check and see how much it would cost to fix. After talking to his boss he came back in and let me know it would be about $700 to fix. I asked for a breakdown of the cost and he said he would have his boss call back to give me a breakdown. He also warned me that his boss would likely try to sell me a new boiler given mine was a bit old. Given the cost I said I would have to get another opinion before making a decision. Called another group and explained the condition, part needed and the cost which was met with a laugh. I will admit we didn't discuss the specific product number but I informed him it was a Bryant unit from the 1970's and gave home the model and he stated the part itself should be no more than $100-150 and takes 10 min to install. He then asked if I had turned the temp up on the sensor and turned it back down as it can be common for them to stick? I tried it per his instructions and now everything is working fine again, no $700 fix. Fast forward a month later a bill shows up in the mail (which I fully expected) for $205 for the 15 min visit (which I did not expect) Emailed the company given the cost and being less than satisfied with the $700 quote for a sticky switch and the trying to sell me a new boiler for a minor issue and to their credit the owner got back to me right away. Politely tried explaining to me that $205 is the minimum charge for a house call and that their rates are competitive and even for small jobs they have to bill for more time to make it worth their while. We ended our conversation at that. In conclusion, I'm giving them 2 stars as they came out on time and were responsive to my dispute, but I would not recommend them based on their trip costs, parts cost, calculation of time billed for and in my opinion an emphasis on getting you to do the most expensive things not trying and explaining other alternatives.

2/19/24: Jimmy did a plumbing inspection for us again (he did our inspection last year, too) and…read morewas friendly, professional, meticulous, and very knowledgeable. He flushed our water heater, replaced the clearly corroded solenoid rod, didn't try to upsell us on anything we didn't need, checked all of our faucets and plumbing, and even--VERY kindly--helped explain how to hook up our new fridge water line as it was delivered while he was here. He went above and beyond during the several hours he was in our home. We are thankful for our Sunshine Club Membership with Comfort Matters so we can have free plumbing and HVAC inspections and tune-ups each year, priority scheduling, and discounts on any repairs. Thanks, Jimmy! 8/1/23: Sam was very professional, attentive, knowledgeable, and genuinely cared about our questions and equipment. He worked to resolve a noise we had been hearing from our AC, going above and beyond the normal tune-up to take things apart to get to the root of it. Thanks, Sam!

Way overpriced. I have been getting grief about the 5100 water heater lower option replacement from…read moreeveryone I have talked to. I honestly feel embarrassed to even say anything to our local friends now. The only thing I tell them is the techs are professional and responsive but beyond that I can't recommend them. They poured too much into tech or something for when you call and I know staffing levels and good steady help are hard to come by.. same water heater replaced by 3 different friends was 3k cheaper.