I should have checked their reviews BEFORE calling them. I was, like others, being drawn by their advertised drain cleaning coupon $54. Little do I know I ended up paying $550 and problem still not solved. The technician is not skilled and the manager is a sales person like another reviewer commented. After arrival, the technician snaked the pipe and told me it is not working. He called the manager who came with a camera and told me I need to hydro jet, or the drain will be clogged again. I wasn't sure at the moment but was scared/worried into agreeing to do the hydro jet, hoping it will buy me at least a year's smooth running pipe. I watched the technician spending about 20 min or so cleaning the pipe and then he told me everything is good. I didn't see anything come out. He said all gunks are pushed to city sewer. Right after he left, I am disappointed to find out the drain is still not good. I see small improvements but definitely not draining well. So I called the office, I was told technician and manager will call me back. NO ONE DID! I didn't use the sink for the night. The next day, I called office again. By that time. I am pretty upset and wanted to know if I can cancel the contract, since I was told I have 3 days to cancel if not satisfied. Of course, this won't be easy. Manager finally called and offered to come back to clean the pipe again. He has excuses like they were busy the day before, the message from office got lost, they were planning to come back to check the pipe the next day etc. He sounds defensive and hostile and he again being a sales person, talked me into sending another technician to make it right. Guess what? No one called me back and again, I am left in the dark with this drain problem. The one star is for the office, who at least makes me feel not being threatened or intimidated. read more

Rooter solutions cane back today and it looks like the drain is cleared! Thanks to Brandon, who explained the process and used the right machine for the job. I would use them again if they sent Brandon and because they corrected their mistakes, thats a trustworthy company. read more

I can only praise the Rooter solution team in the highest terms. Mark Junior and Mark Senior deserve special recognition for their excellent, sincere, and professional customer service. Both have extensive plumbing knowledge. Well done! Give them a call!! read more

Had the best customer service from Joeseph Eickhoff, will definitely request him for future plumbing needs.

We received a coupon in the mail for a $68 drain clean out service from Rooter Solutions. We had a minor backup in our laundry drain. When the technician started snaking the drain, we suddenly had a major backup. The company recommended a hydro wash and then did a video look at the sewer lines to the tune of $500. In the end, they recommended repairs ranging from $8000 to $15,000! Needless to say, we got a second opinion from a company who only does pipe inspections and gives you a video of their findings. They found no issues of concern with our plumbing and sewer lines and gave us a DVD of their findings to prove it. Bottom line....do not let a cheap coupon offer fool you into doing business with a company that you've never used before. This company cost us an unnecessary additional charge of $432. The pipe inspection was $160. I would most definitely NOT recommend this company. read more

I have used these guys previously and found their service and pricing fair. Unlike many plumbers who seem to think they are the only plumbers in the market. I called them again for a similar issue. However it appears there is a major change in philosophy at this company. They wanted to charge me $1500 for a simple drain cleaning that was going to take their crew about 1-2 hours. Not only did they ignore their published pricing, but they also failed to offer me any sort of senior discount. I will no longer be using them for any of my plumbing needs and caution anyone considering to call them to be careful to look out for the "bait and switch". read more

This company is in the business of ripping off every customer who calls them. They are in the business of up selling for needless repairs by saying you need this and this to fix a plugged toilet instead of just fixing it. Oh and if you need financing their ad says 0% for 24 months when actually they only do 18 months. When asked why they give a lame excuse that they don't know why the ad says that. Please please don't call them as they will only rip you off! read more

Just got almost run off the road by one of your vehicles. I was merging onto the 15 freeway with my signal on and your guy came across at least 2 lanes to sped past! He then proceeded to weave in out of the 7am traffic at about 80mph. I hope wherever he was going was important. read more

Called about 3 other drain cleaning services with no straight answer to simple questions such as "assuming it's the most simple drain to clean-- what's the least it will cost to get my drain cleared?" Rooter Solutions answered the question straight away and provided an appointment within a couple hours. Alberto arrived on time, was professional, and went above and beyond to get the drain cleared. I've dealt with a number of plumbing issues on past properties of mine and this was the most difficult block I've seen to get past. After trying many different approaches, he got the water flowing smoothly again. He was very respectful and professional and the price was reasonable. Thank you Alberto and Rooter Solutions! read more

If I could give them 10 stars I would! I called to use their services to unclog my bathtub drain, the lady on the phone was very nice and they were able to see me right away! On a Saturday!! WOW. Pedro came within 30 minutes of my initial call. Now my tub is draining. Thank you so much!!!! I highly recommend their services. read more

Be careful with using their coupon since their warranty for 30 days is not honored if you use their special price ! Technician assured me his work has 30 days guarantee, but when I called they said because I used their $58 special to snake the drainage , the warranty does not apply. They said it is in the contract ! Too bad I did not read the fine prints in the contract and trusted the verbal information. Would not recommend them for this reason and also that I had to call back two weeks after the job. read more

Juan came to my house within two hours of making an appointment. The service provided was exceptional, and Juan was very professional. I would recommend this company for your plumbing needs. read more

Please everyone be aware of this company what they did to me is criminal! My shower start draining little slow my son came visit and said mom water is running down the driveway so I figured clogged drain. I just received a coupon mailer with a rooter solution coupon for snake and camera total $ 54.99 so I called the same night and made a appointment for the very next day the technician arrived in the morning I told him the issue and he said no problem it's the sewer line and they will snake it well half a hour or so they knock on the door and say they can't not get through because the pipe is broken and they have to dig to get to the pipe so the can cut it and go directly through the pipe and that it will coast $ 4700.- after some discussion we agreed on $ 4000.- long story short after few hours they said they still can't do it and that they will come back the next day with more powerful machine remember we can't flush toilets or take a shower or use any water at the house. Next morning they came back worked for maybe a hour and got a knock on the door again some new guy i didn't see yet said it's never a good thing if Im here! So I said what now and he said well we have to dig now on the other side of your fence to get to the pipe and that will be $ 7200.- on top of the $ 4000.- and that did not included the actual fixing of the broken pipe so when I asked how much for the pipe and he said well we can't tell you right now so I said ok I can't afford it please leave and they said did someone talked to you about financing and I said please leave and they said you can't afford not to do it! And I said please leave I will get second opinion! Call plumber who came couple of hours later and had it snake out in30 minutes went with camera all the way to the red pipe what I learn was a city pipe so they just digout my yard and wanted to charge me minimum of $ 11000.- for nothing I called and complained they said they sorry and will refund my $ 400.- deposit back but that never happened I end up paying $ 2300.- total which included 475.- for the clogged pipe and camera and the rest for the damage rooter solution created ! read more

Very professional business. The guys at Rooter Solutions have great customer service and I had a great experience with them. They came to do a drain cleaning which was severely clogged, they used high quality equipment and in no time got the drain cleared. They removed all the buildup in my clogged sink! Also provided me with helpful information on how to prevent this from happening again. Thank You Rooter Solutions for your business! read more

Rooter Solutions came to fix a water leak under my sink and they did it super quickly! They came in very professional with clean boots and clean uniforms ready to do the job. Most plumbers are not as clean as these guys, that left me impressed. They made no mess at all and left everything as good as new. I appreciate all the help they gave me and for immediately fixing the problem. Thank you Rooter Solutions for your great customer service! read more

Rooter Solutions replaced my 63 year old collapsed sewer line. The work was done promptly and competently. Friendly and respectful workers. Finish work to drywall could have been better. But would use them again. read more

Pedro is hands down the best plumber in San Diego. Not just because of his excellent work, but his reliability and kindness towards his customers is what really sets him apart from other companies. My wife called cause of a clogged drain, Pedro took care of the problem in a timely manner, he really came through and met all of our needs. Thank you so much. read more

I was very impressed & happy with my recent plumbing experience. I had approx. 50 feet of ancient sewer pipe replaced by Rooter Solutions. It was full of holes & roots. Robin was kind, courteous & very helpful, he explained all of the steps. Isai showed me images from their camera inside the pipe, he helped me understand all of their fancy equipment & the process involved. They gave me a fair price, treated me with respect & were always considerate. Robin & Carlos were very hard & neat workers & always left my yard so that it was safe. When they were done it was very nicely put back together. All & all, I wish all plumbers were as courteous, competent & kind as Robin & Isai ! read more

I had a Plumbing emergency on one many properties that we manage all around San Diego area, I called Rooter Solutions and despite being super booked because of their outstanding customer service, they manage to set an appointment in the same day, Edmundo is super friendly and customer service oriented. I am very grateful and extremely satisfied with the exceptional work ethic Rooter Solutions has bestowed upon our tenants. I highly recommend this company to everyone who needs Plumbing services. Thank you Edmundo you are awesome! God bless you always. read more

We had a slow-draining kitchen sink for weeks. After we tried several things ourselves, we finally called Rooter Solutions to use their $54.95 coupon. They came out and tried to snake the drain but were also unsuccessful. Then Christian came with the camera. He was great! He let me watch the screen as he scoped the drain. I couldn't really tell what I was looking at, but he was real good about explaining it to me. I asked him how he could interpret the images so well, and he said, "12 years of doing this!" He pointed out (on the screen) all the gunk inside the long horizontal run of 2" ABS pipe, and then he showed me where that 2" pipe entered into the main, larger drain. We are in a manufactured home, and he explained that the drain configurations are often odd in manufactured/mobile homes, and that a long horizontal run like ours is often not strapped up (supported) as well as it should be under the home, and that the horizontal pipe often sags, making it even easier for the gunk to accumulate. The camera showed that the clog was 16' in from the clean-out under the sink. Christian recommended that we have them hydro-jet the drain(s). We haven't done it yet because hydro-jetting is an expensive service. I do really appreciate his professionalism and knowledge. He was very patient and offered us some suggestions as well. read more

WHAT A NIGHTMARE. At first, they couldn't unclog our drain. Then they recommended hydro-jetting. Huge mistake. Sewer water shot out of our bathroom, and flooded most of our downstairs -- forcing us to go through weeks of remediation, insurance hassles, rebuilding estimates, etc. Only reason I'm not giving them zero stars is because they immediately tried to make it right, booking a flood restoration company, paying for our hotel for three nights, and saying they'll cover the rebuilding costs. Pedro and Pablo are good. But as for their other workers, watch em like a hawk. read more

Hi, just wanted to write a review about my experience with the Rooter Solutions, I have a problem with my kitchen sink, I found this company online, I called and a pleasant voice on the other end by the name of Gloria answer the phone, I explained to her the problem that I have, and she told me that she will sent technicians within and hour and a half or so,. Technicians Lincoln and Angel shows up , covered their shoes before entering the house, I told Them it's ok, the floor is wet anyways cos of the leakage but they said it ok, they did what they suppose to do in a timely manner and left, very professional and satisfied with their work, I recommend this family oriented company to anyone who needs plumbing service ASAP. Keep on the good work guys. Satisfied customer. read more

Kind, responsive and true to their word. Good deal on a pipe snake, honored their warranty on a snake that was needed the next day down the line. Helped us understand what we needed to do and didn't pressure us. They are our plumbers now. Highly recommend. read more

This was our first experience with Rooter Solutions. We were very pleased with the services - especially with Pablo. Our garbage disposal was backing up & found out our dish washer hose was not functioning properly, this the backup. They let us order the part diectly from LG, saving us a couple hundred dollars. They were very communicative & replaced the hose quickly & efficiently. We will definately use Rooter Solutions again read more

They are really reasonable in there prices was very happy with there prices they did my clogged kitchen sink for $150.00

WOW! I am so impressed with Rooter Solutions! Had a major upstairs tub clog and randomly found them online with that super good price coupon. Within a couple of hours, Robert (Mendoza) arrived and totally went above and beyond to solve the problem. Not only did he unclog the horrifically clogged tub, but he cleaned my tub too! I fully expected to find a gross, dirty tub (which is how it was originally because of the clogged drain and standing water), but it was sparking clean! Robert was thoroughly pleasant and positive through the whole ordeal. I'm super impressed with him. Highly recommend! read more

Last Saturday, Feb.18, 2023 was the second time I called Rooter Solutions for my plumbing problem. I had a great experience the very first time I called them a couple of years ago. I saw their $54 coupon on Get One Free magazine, so I called them again for my garbage disposal problem. First, I'd like to compliment Alec, the dispatcher for being polite, friendly, and helpful in answering my questions. He scheduled a tech to check out my problem. Ryan came on a Saturday and started testing our disposal. He said that he won't charge us if he can't clear the garbage disposal. He attempted to clear the pipe but could not clear it. Ryan did not give up, but instead, he dug his hand deep into the disposal and pushed out what felt like accumulated grease. The disposal started working again! Ryan was also friendly and polite, and we would ask for him again, if possible, to service our next plumbing need. We will definitely call Rooter Solutions again! Keep up the good work, guys! read more

I hired Rooter Solutions to clean out the drain lines under my courtyard. The tech arrived on time and started the job but on the first line he discovered that the tip had broken off of his rooter machine. He called his boss, Isai, who brought a endoscope-type camera over and sent it down the line that his tech had tried to clean. He said that there were too many roots for them to clean the line. They charged me $125 and cleaned none of my drain lines. I've cleaned these lines with a hand snake in the past so I know that they can be cleaned of roots. I'm not a happy customer. read more

Matt and Donell showed up on time and were able to make any needed repairs efficiently! They wore masks and were very respectful to distance according to COVID-19 guidelines. We had an excellent experience! read more

Rooter Solutions was able to schedule service the same day I reached out at a very fair price. The bonus, they sent a very approachable and knowledgeable plumbing tech (Carlos) who readily addressed and resolved my plumbing issue. He also offered me additional information that I found to be helpful. Thank you Rooter Solutions! read more

I had a badly clogged toilet and was afraid it was going to cost me a lot. Thankfully Carlos did an amazing job. My $68 coupon was all I needed. He's honest and got here quickly. He was also very informative which gave me great guidance for the future. Thank you Carlos for all of your help, I know it wasn't easy. read more

Let's face it, any company advertising a $54 price to root a main line is naturally going to have various restrictions. Thought I'd try Rooter Solutions postcard deal, but I had the blockage cleared before the guy arrived. He tried to up-sell to Hydro Rooting the main line for $500. What a joke. We're very familiar with tiny hair-like tree roots that can get into the old main line after a six-month period. Happily back to our inexpensive, reliable rooter guy to handle those read more

Mark was recommended to me by a friend who had experienced the same problem I had - the need for sewer line replacement in a 1950's home. My friend had nothing but good things to say about her experience - including that Mark was able to accomplish something that other plumbing companies could not. I called Mark. He was friendly and sent his son, Mark Jr. out same day. After Mark Jr. arrived, I was pleasantly surprised to see a second Rooter Solutions truck pull up. It was Mark Sr. They spent a lot of time with me and were very attentive to my questions and concerns. Equally important, Mark did a very comprehensive analysis of my home, the issues and the ways to go about the re-piping. I had concerns about tearing through new flooring and he was able to prevent that in his plan. The bid from Rooter Solutions was very competitive, the employees who came to the house were friendly and polite. Mark's extensive plumbing background and ability to explain all the steps in detail gave me great peace of mind. I will definitely suggest Rooter Solutions to other friends. read more

I had an appointment for 10 am on a Saturday, but then I got a call saying that they would come at 2-4 instead due to an emergency with another customer. My garbage disposal was jammed, and Juan was able to fix that but said that it would probably need to be replaced soon. Not sure how old it is since I rent. Very friendly guys though. I also got a call from their office afterwards asking how everything was. read more

These guys came out to clear a clogged kitchen sink. They were expedient and proficient. James was courteous, honest and as professional as they come. Bottom line: I would definitely recommend these guys and will reuse them in the future. It's always nice to have some nice, clean plumbers come out and do a great job. Thanks Rooter Solutions read more

Carlos Torres helped me and my family. We couldn't figure out what went wrong we tried using a plunger and snake but nothing worked and we called Rooter Solutions. Carlos Torres was the one who came and he went above and beyond to help us and make sure to fix the damage. He has amazing customer service and was the best to work with in this situation. I give him 5 stars!! If you use this company ask for Carlos Torres he's the best!!!!! read more

Don't use this company. We did for a clogged drain and ended up spending thousands of dollars on them replacing a pipe for our kitchen which did not needed replacing. Even worse, we just discovered that they tied the kitchen pipe into the downspout/yard water pipe which empties into our alley, not the sewer. Even I know better than that! All of our kitchen water was going into the alley. The one redeeming thing is that it was not the pipe to the toilets! read more

Leo was amazing. He called in advance with an ETA, was friendly, professional and knowledgeable, and and Isai took care of my problem in no time. Leo then offered to take a look at a small leak I had under a sink and was able to quickly seal and retighten it for no additional charge. I would highly recommend Leo to take care of you home plumbing needs! read more

Carlos Torres came from the Chula Vista office to my residence in Bayho at a time afterwork that worked for me and provided me an estimate that was great for the requested service (shower drain clearance using the snake cable device). In addition to being timely and fair, Carlos was dog friendly. This was a good experience and I would use Rooter Solution's services again without hesitation. read more

Service, courtesy, and quality were outstanding in every regard. Leo Perea did a great job.