I requested service at my home for an annual drain cleaning. I told Ruby I had a coupon for a $54 drain cleaning. She told me I needed to present the coupon at the time of service. The appointment was scheduled for Friday, November 24, with a window of 9-11 am. When no one showed up or no call was received by 11:30, I called and spoke to Alec who told me that many of the techs were finishing up emergency calls from Thanksgiving Day. He told me he would let me know if anyone would be able to get to my home; he told me he would call me back to let me know the situation. I was still waiting for his call at 2:30 so I once again called. He informed me that techs were still busy in the field and it was highly unlikely anyone would be able to come to my home and that I should reschedule. He told me the week of Nov 27th -Dec. 1st was open. I rescheduled for Monday, November 27th with an arrival window of 1 - 3. When I returned from an appt, I asked my husband if all was done, and he told me no one had come nor had called. Once again I found myself on the phone talking to a woman who told me she couldn't do anything for me since she was just Customer Service. Really????!!! I explained the situation and she told me she would get my message to the manager and he would call me back. No call was ever returned by the manager. Tuesday morning I decided to call Rooter Solutions to once again find out what the problem was and was told that the call had been scheduled for Tuesday instead of Monday and was not sure why that happened. Regardless, the window of arrival for Tuesday was 1-3 once again. When Ryan, the tech came to clean the drain, he informed me that they would not honor the coupon since we had used this promotion last year and the year before, and that the cost would be $189. I told him I was never informed when making this appointment about this exception to coupon use nor was there anything printed within the coupon that made a statement to that effect. I also pointed out that without the coupon, the cost should only be $89, as stated on the coupon itself. After speaking with another manager, who then claimed to be only a dispatcher, I was given the quote of $129 for a drain clean. This company needs to be more efficient in keeping records and when printing and sending out coupons in the mailers. They have lost my business! And I would warn anyone using Rooter Solutions to check and double check pricing since, it appears their pricing is suspect and not fully transparent. Thank you Rooter Solutions for wasting my time. Never again!!! read more

For years, and since California/San Diego went to "toilet to tap" with the public water supply; I have 'saved' portions of my modest retirement checks to improve my health situation with a whole house water filtration system. Economically it was feasible to purchase and install rather than rent with a service. However to my surprise/shock it was extremely difficult to just get the unit installed without ridicule, attempts at 'up-selling' other products, offers to 'purchase' a different 'system', ....to outright "decline the job/work" outright. After I contacted five Plumbing Companies with these varied responses, ROOTER SOLUTIONS San Diego coordinator Mr. Christian arrived at my home at the 'first' contact, assessed the "job"; promised an estimate by day end; submitted a bid; and after I responded with "agreement", Mr Christian text me the next day and asked if we could get started tomorrow morning with my guy arriving at 9AM and estimating that the project/job might take several hours...(instead of two days, two men, and other products 'added' to the install). The 'service' and the efficiency of the job was incredible for me! And that wasn't the only thing...my 'supply Company' who sold me the whole house water filtration system' unintentionally 'errored' and delivered an up-graded tank that wasn't 'compatible' and had to be returned to them and my ROOTER SOLUTIONS had to 'stop' and return to my residence 9 days later to complete the install and the whole operation was seamless. Two guys returned to my residence, set up the regeneration clock, flushing the new system, and made some modest modifications with great care and respect of my house. For me, I give a 'ten' out 'ten' for the whole experience with ROOTER SOLUTIONS in San Diego ...if anyone else opt to hire a first class team. Thank you. read more

Pedro L. arrived from Rooter Solutions within the time frame agreed upon. He called before arriving, was there when expected and was prepared for work under these Covid conditions: mask, distance and booties over shoes. After determining the problem and difficulty, removing initial blockage contents, he told us that he was going to call his supervisor to bring camera/other gear in order to see what was causing impediment. Isaias, the supervisor for the San Diego area, arrived within the 10 minute time given, and, after using the camera, gave us the information needed. The drain had been cleared, however the camera, smaller in diameter than a quarter, was not able to go beyond the juncture of the ABS pipeline and old cast iron main line. We have lived in the house since 1957, which was built in 1951, and the original cast iron is 69 years old, beyond the usual lifetime of those old pipes. Isaiah showed us many jobs on video that entailed what we will probably have to have done at some point since the pipe line opening is now down to a very narrow diameter at that important connection to the main line. We know we're in for a big job(s) at some point, not made any easier with having a slab foundation! We are very happy with their work ethic, their consideration and communication, with the time taken to explain what's going on, probable repairs and costs, and will use them for our future plumbing problems. Thank you, Pedro and Isaias! read more

COSTUMER BEWARE ! ! I call this company because my shower and toilets were backing up . I must of call 3- company's . Rooter Solutions agree to come that day at 1 p.m. Well 1 p.m. rolls around no one showed up. So I call the company wondering why I didn't get a call the receptions said they had more urgent calls I ask well why didn't she call me. I too had a urgent situation since I couldn't use my toilets. After that call 2-company trucks showed up. Because I'm a women they tried to up sell me to Hydro Rooting the main line for $4,000. Of course told them I don't have that kind of money they suggested I get a loan on my house .....I told one of the managers let me think about it .....I just wanted them to leave they didn't they came back to my door and had another suggestion that the company has a program to finance the job again I told them I would think about it and closed my door. Began to call other companies and found a wonderful man who came to my rescue with the needed tools and unclogged my main line for $80 dollars . Rooter Solutions should not be in business this company is sham-less in these time when many are out of work and money is tight for everyone. IF you decide to do business with this company just beware they are not honest I give this Company a zero read more

Got ancient plumbing? Rooter Solutions Plumbers of San Diego will deliver the experience and hard work required to save your old home. Housing value in the region remains high and strong, so don't let a whole house plumbing nightmare negate appreciation in the value of your asset. Yes the job can be costly when necessary, but I feel confident that Rooter Solutions was fair with their contracts for the large scope of work completed. Also note their great customer service and skill ability to problem solve wacky old plumbing- this is exactly why we are repeat customers. Morgan is our go-to-guy for every project. My family appreciates Morgan's genuine care for his customers during extremely stressful circumstances that come with owning an old home. He put a smile on my Father's face each morning he arrived and after every long hot day, busting his butt to deliver top quality work- - and that is priceless because my Dad rarely smiles! Thank you Morgan, Jesse, and the whole Rooter Solutions team! read more

Morgan was very detailed in describing scope of work he had done and assessed what the next, reasonable steps were needed to clear my pipes. He left my home clean and prepped for the next tech that needed to come out to hydro-jet. Angel was very thorough and cleaned up all of the gunk from my driveway and street when he completed the job. Over-all, very respectful and quality work was done at a reasonable cost and there was never any attempt to upsell work that was not needed. It took a ton of stress off of the situation for me. Thank you so much! I will definately recommend these guys over any big name company out there! read more

I had a Rooter Solutions to clean a toilet stoppage. The representative, Pedro, has arrived exactly on time and opened up the stoppage in minutes while being very considerate by caring mask and covers for his boots. Then I asked if he could perform the jetting cleaning of the whole home drain system and storm drains. He scheduled the work for Monday and, again, Pedro has arrived just on time, and all my drains were thoroughly cleaned. Cannot express enough about my experience with Pedro's good manners, consideration, and professionalism. I would certainly recommend the company to make your drains running again smoothly. read more

Rooter Solutions saved my day! Last weekend I was faced with a clogged sink. I gave it my best shot and found myself covered in water and crud from the garbage disposal. So I went online calling a few "fix drain" companies. Rooter Solutions was solid and assured they would arrive within 2 hours. I asked that they do their best to arrive asap and they made it within an hour! Carlos Torres from Rooter Solutions was professional, personable, neat, quick and cleared the drain! Carlos was clear and patient explaining the repair and solution. I will use Rooter Solutions in the future and recommend you do the same. read more

Finding out we needed to replace all our pipes was certainly a shock. However I must say all the guys did a great job even found a way to leave us with one toilet and one shower during the week long process. All the guys were so courteous and understanding. Especially Isai and Gilberto. The other guys Alejandro, Jose and Raul were very nice and worked extremely hard too. They also did a great job cleaning up every day! The nice surprise at the end of their work was mulch added to all the beds and plants were watered which I could not do for a week. A big thanks to all those hard working guys! P. Hein read more

I had a clogged toilet that refused to be plunged and called Rooter Solutions who answered my call right away. The techs who arrived were Orlando and Jesse and they were extremely professional, clean, and knew exactly what needed to be done and they fixed my toilet in no time at all. They went the extra mile and cleaned my toilet and bathroom floor. I cant say enough good things about the two techs who showed up and how they represented the company they work for. I will be recommending both of them and Rooter Solutions for all my plumbing needs. Thank you again for going above and beyond to help me. read more

I had an excellent experience with Rooter Solution! They did an outstanding job clearing a main sewer line blockage. Their plumber, Cooper, was highly professional, knowledgeable, and efficient. He quickly diagnosed the issue and resolved it with precision, ensuring everything was working perfectly before leaving. His attention to detail and customer service were truly impressive. I highly recommend Rooter Solution for any plumbing needs--reliable, skilled, and top-notch service all around! Thanks again to Cooper and the team for a job well done! read more

Loved that Jesse and Isai Arrived completely protected for my safety. They both have impeccable manners and were very thorough in both their explanation of the work and the problems! Their was quick and left everything super clean before they left. I am happy to refer them to all of my friends. Excellent work and work ethic! Great job! Jesse returned to make sure that everything was working correctly! He is my superhero for rescuing my plumbing issues quickly and efficiently! Thank you!! read more

I met Ernesto at Home Depot in Oxnard trying to figure out what my buddy had told me to get. He told me he'd come by and look at the problem and see what it would run to fix it. He came to my house, looked at my kitchen sink, went BACK to home depot, then fixed my sink. This whole process took literally an hour, going to get parts and everything! Whenever I have another problem (HOPEFULLY I WONT) I'm gonna call these guys and ask for him! THANK YOU SO MUCH MY WIFE AND I APPRECIATE Y'ALL read more

I called other plumbing services in the past and they were not as great as these guys! Rooter Solutions is so clean when walking in and out of the house and very professional with the help on my plumbing issue and they fixed the problem right away. I spoke with Fernando and he was honest and very helpful! Fernando and his team came over and did a camera inspection for free!!! and showed me the root of the problem. Thank you Rooter Solutions and especially Fernando! read more

We had a toilet emergency and Rooter Solutions came to the rescue. Pedro was our technician -- he was professional, punctual, honest, polite and adhered to all Covid-19 safety protocols the whole time. He was able to troubleshoot the problem within 5 minutes and offered us an affordable solution without trying to get us to pay extra for services that we didn't need. I appreciate their prompt service and will be a repeat customer for any future plumbing needs. read more

The Rooter Solutions team has served me well! A particular thank you to Joe V this week who arrived on schedule, presented professionally, explained the process of clearing out the drain along with a complimentary assessment of the rest of my drains, and recommendation for keeping my pipes clear! I recommend Rooter Solutions and Joe V! I also thank Ben for his assessment and the time taken to look into my home's plumbing needs! Good work, team! read more

Just had our plumbing serviced by Harold. This guy was a gentlemen and very professional. Didn't feel uncomfortable with him in our home at all. He arrived on time and worked very efficiently. Honestly he made the job look easy. Harold completely cleared up the clogged plumbing in our kitchen and bathroom. He did it quickly and didn't leave any mess. The price was very fair and I can't think of a single thing to complain about. read more

Most fabulous couple of guys I could ever imagine. Frank and Christian.....: they showed up past work hours at my Sam diego home.... We're so cool about all things...... did an easy fix for me at no charge........ frank was wonderful....... I recommend this Plumbing company over any other .... And I will be sure to call frank for any other concern... as my landlord will now do after chatting with him. Jill Davies South Park read more

Morgan was extremely professional and knowledgeable throughout the entire consultation. He took the time to explain the scope of work in detail, offering valuable technical insights that helped me better understand the process and pricing. His clear communication and transparency gave me confidence in the quote provided. I truly appreciated his courteous demeanor and expertise--highly recommend! read more