I have been using this vet service for years. They are extremely kind and compassionate. I cannot…read morethank them enough for the care they've provided for each of my pets.

I cannot recommend Dr. Moore and her team enough. We've seen both Dr. Moore and Dr. Palvino for…read moreour 2 dogs, Olive and Winnie. They are both incredible - they are kind, compassionate, and take the time to listen to what's going on with your animals, and then provide recommendations, cost breakdowns, etc. to make you feel comfortable choosing the right care options for your pet. The staff is amazing and so kind! Lone Star Animal Hospital is the best!!!

When Cancer Results Go Missing: Our Experience at Sunset Canyon Veterinary Clinic…read more When our dog's cancer biopsy results sat undelivered for three months at Sunset Canyon Veterinary Clinic, we learned the difference between a medical error and system failure that puts pets at risk. Our dog Maddie's biopsy revealed aggressive malignant melanoma with a mitotic count of 3--a diagnosis requiring immediate action. We discovered this critical information only by accident during an unrelated appointment three months later. The clinic's explanation: they had been calling the wrong phone number. What Went Wrong: The communication breakdown had serious medical consequences. Maddie lost the opportunity for immediate surgical revision to obtain wider margins, which significantly reduces recurrence risk. Her melanoma vaccine protocol (Oncept) was delayed by over three months. Most importantly, we were denied the chance to make timely treatment decisions during the most critical window. While Sunset Canyon claims they attempted contact and left voicemails, they were calling an incorrect number. During this same period, my wife called the clinic twice, leaving voicemails that included her correct phone number. She never received a return call. No email was sent. No letter was mailed. The results simply sat in their system until we happened to bring Maddie in for another issue. The Response That Revealed More: After discovering this failure, I expected accountability. Instead, I encountered indifference. No management team member contacted us proactively. When I finally reached Carlos, the office manager, after multiple attempts, he was unaware of what had happened--suggesting no internal review had occurred after such a significant oversight. I requested a written explanation of the incident and their plan to prevent future occurrences. Carlos said he would forward this to ownership. They never responded. The Bigger Picture: Medical mistakes happen, but how organizations respond reveals their priorities. A veterinary clinic should have protocols ensuring families receive cancer diagnoses--confirmation calls, certified mail, multiple contact attempts. When those systems fail, leadership should acknowledge the error and demonstrate corrective action. According to public records, Sunset Canyon was acquired by Southern Veterinary Partners in June 2020, meaning reviews prior to that date may not reflect current operations or management philosophy. I can't prove that the clinic is now run by a mission of profit over pets and people, but you can let this incident stand as Exhibit A. What Pet Owners Should Know: Before choosing any veterinary clinic, ask about their communication protocols for critical diagnoses. How do they confirm you received important results? What backup systems exist when the primary contact fails? Your pet's life may depend on these seemingly mundane procedures. Maddie's care was compromised not by a single mistake, but by a system that failed at multiple points and showed no urgency to improve. Three months of her life--time we can never get back, time when cancer cells were potentially spreading--lost to a clinic that couldn't be bothered to verify a phone number or return a call. Our dog Maddie doesn't know her prognosis may have worsened because of the clinic's negligence. She doesn't understand why her family spent sleepless nights wondering what might have been different if we'd known sooner. She just trusts us to protect her, the same way your pet trusts you. Don't let your pet's life depend on a system that treats cancer diagnoses as routine paperwork. They deserve better. You deserve better. And the next family walking through those doors deserves better, too.

My weimaraner was diagnosed and needed emergency surgery for pyometra. The vet that diagnosed the…read moredog said that she probably would not make it through the night. The situation was grave. Sunset Canyon Vet was able to take her after hours. Dr Dietz did an amazing job. I cannot even find the scars from the surgery. Belle recovered overnight. Try finding a vet clinic that will stay after hours or even have a reasonable charge for it. Thank you again Dr Dietz for helping us out!

I absolutely love Dog Camp. I will not take my girl anywhere else. They are super pro dog handlers…read moreand whisperers. And I love the postcard updates that they send Everyday. If I cannot get a reservation at Dog Camp and I can't take my dog with me - then I'm not going on the trip

We love Dog Camp SOOOO much! Callie had never been away from home when she came to Dog Camp. And…read moreshe's not an easy pup, she's had a rough life. They worked with her slowly, found friends she liked, tried her with several different groups. Well, until she met her friend Goose. Now they tell us if Goose isn't coming because we have to talk about whether or not she still wants to go! But she loves her human friends there too! Hands down best group of people and wonderful set up for my girl.

We have been bringing our small dog to Stay-N-Play for years. Their separate play areas mean our…read moresmall dog can run and have fun without fear of being run over. The facility has lots of space and wooded areas for great walks. The staff is friendly and loving and we look forward to the happy reports and pictures!

We are always at ease leaving our three dogs at Stay N' Play, whether for overnight or for a few…read moreweeks. The dogs are eager to go. The staff are professional and seem to genuinely love animals. We never worry about how our guys are doing when we are away.

The place has gone down hill. New there vets are not good and staff has changed after 15 years…read more. Time to find a new vet!

I took my dog in for a biopsy to check masses on her liver. Later that night, I noticed a large red…read morespot on her belly. I called DSAH and sent photos. They told me it was just bruising, said the biopsy was a minor procedure that couldn't have caused internal bleeding, and told me there was no need to bring her in. But my gut told me something wasn't right -- so I took her to the emergency vet. She was bleeding internally. If I had listened to DSAH and waited, my dog would have died that night. Please think twice before trusting this clinic. My experience was that they brushed off my concerns and didn't take my dog's condition seriously. Trust your instincts -- they can save your dog's life.

We have 2 miniature donkeys, 2 chickens and a cat. I was concerned that I would not be able to…read morefind someone willing to care for non domesticated pets(even though our chickens and donkeys are very tame and friendly) . I found Jennifer on a website called Thumbtack. She answered my request in a matter of minutes. Jennifer was willing to handle all o the details associated with the very specific needs of each set of animals.... Her communication was amazing and she was very detail oriented and had us fill out a sheet for each animals needs/vets/feeding/routine/specifics. She came out a week prior and did a complete and thorough walk through of the entire routine for each animal's A.M. and P.M. care. She followed up with texts and emails the day before her pet sitting time to make sure we were all set. Jennifer had to let chickens in/out of the coop, feed, gather eggs and make sure they were tucked in safely in their coop at night. She fed, brushed and even scooped manure from the donkey stall and pen and visited with the donkeys. She fed , took care of litter box, talked to and won over our shy kitty in 3 days time. Jennifer updated us every evening with a text to let us know how things were and even snapped a photo of our kitty and sent it to us. When we got home, Jennifer had picked up all of our mail and left us a detailed note on the pets and followed up with an email making sure we arrived safely and the pets were ok. We could not have been happier with Sunset Canyon Pet Care. We are already working out the details for a week long trip in July to use her services again. Jennifer is more than reasonable with her pricing and goes the extra mile to make sure she understands all of the needs of the pets. So happy we found Sunset Canyon Pet Care. Kay SW Austin 78737

My goofy horse colicked (again) this weekend. She was treated Sat morning by Dr Gary Pruitt, and…read moreagain today by Dr Erin West. The doctors at Sunset Canyon are good, kind people whose passion is helping us keep our pets up and running. They have many years of combined experience. I was a valued employee there from 1999-2011. As this part of Hays county continues to grow in leaps and bounds, so do the locally owned businesses, I feel the core values that began with Drs Amber and Lamar Crossland are carried on in the hearts of the doctors and staff at Sunset Canyon today. Thank you, Gary and Erin, for keeping my girl feeling good this weekend.

Have been using Leah and her amazing team since we moved to the area almost 2 years ago. I can't…read moresay enough great things about her and her staff. My girls Scout and Speck love their visits during our busy work weeks. Thank you all so very much.

i have custom appointments with leah. i find her to be extraordinarily efficient, self-motivated…read moreand prompt. i have been hiring her for over 2 years and can't complain. i highly recommend her.

::Just a note: I am a personal friend of the owner, Catherine O'Donnell::…read more That said, this is one of only three trainers I will recommend in the Austin area. Having seen Catherine interact with not only her own dogs, but client dogs, I can personally say she is knowledgeable beyond belief and you can completely trust you are in excellent hands (and paws) with The Ranch For Canine Training and Behavior. This facility is immaculate. There is plenty of parking and her indoor facility is well lit and very well cared for. Catherine's knowledge extends way beyond basic training. She has handled and titled multiple dogs in conformation, obedience and protection work. This is a very big deal as many trainers have not successfully competed with and titled dogs to the level she has. She knows canine structure and behavior very well. These qualities are very hard to come by in a trainer. Not only the above, but she is great with communication on the human front. I challenge you to meet a more caring, loving, detail oriented dog trainer! She is fantastic with communication on the human level. Great lady, fantastic training space and a solid place to take your pup for schooling.

My friend shows champion Great Danes and found Catherine O'Donnell to help her with her new puppy…read more(already 80 pounds at 6 months!!!). I am also the proud new mom of a pug puppy (11 pounds at 6 months-LOL), so we hired Catherine to train our pups for the AKC S.T.A.R Puppy certification. I was blown away by Catherine's knowledge, communication with our puppies and ability to train we humans to be better leaders for our dogs. Not to mention we had so much fun!!! Catherine recently opened a lovely new facility on Hwy 290 just off RR12 and not only does she do private instruction, but also group classes and she brings in experts for training on pet massage, etc. I look forward to taking my puggy back for further certifications and classes with Catherine. She truly is a "dog whisperer" and her patient, yet commanding methods will ensure dogs (and their owners) of all ages, shapes and sizes can learn to be the best they can be! Thank you Catherine!!

Great place to spoil your pets with good nutritious food & treats + plenty of toys & games to keep…read moreyour little best friend happy

Tomlinson's is an AMAZING pet store! I get my goldendoodle's food auto-delivered, and they give us…read morea discount for doing it! Free delivery. My dog is in the best health he's ever been in, thanks to Bones and Co raw food from Tomlinson's. They are always so helpful and friendly in store, and I love that they send out really helpful emails about caring for your dog in the Texas heat too!! Thank you, Tomlinson's for caring so much about our fur babies!