Pros: Doctors/medical side seem professional, well equipped to check for various medical issues Cons: Because they have many people and departments, it's not a "one-stop-shop" when you talk to a person; more procedures/hoops to jump through; could be condescending My initial impression of this office was good. They found a previously overlooked medical issue, were able to perform the tests, and set me up for future exams every 6 months. Great. As for dealing with the office, I have to say it was much easier to deal with the previous doctor's office. I used to be able to call, talk to someone, get my question answered. At Roosevelt Vision, because the office is big and procedures are there, it's a little more convoluted. Case in point: I had my eye exam a while ago, but I only got the prescription for "General use" eyeglasses, which I'd use for my driving for example. These are progressive, because I need to see distance as well as car dashboard etc nearby. Previous doctor also gave me a prescription labeled "Computer," which I use while working on my computer. These are also progressive. I need to see my monitor (intermediate distance) as well as my phone or a book nearby (reading). So I called Roosevelt Vision to ask for a prescription that is for computer use and explained what I needed. They were at first very pleasant, said no problem, I don't need to come in, and on the same day called me back to say my prescription was on the patient portal. I tried to log on to the portal as instructed, but got the error message: there was no account with my email. I called the office. Turned out their "system was updated a while ago," so my email had to be added. I eventually got to check the portal, to find that the new prescription was for single vision. At this point it's still fine. A misunderstanding. That happens. I emailed back the person I spoke to, to ask for a prescription that is good for using with computer but is also for even closer distance, explaining my situation. I also attached the previous prescription, which had "Computer" written on it. She wrote back: "Hi xxx, I would suggest you call the office at 206-527-2987 and press the option for the optical department. Let them explain to you what a computer lens is versus a progressive lens. I do not believe I could explain it adequately via email." I mean, what's with the tone?! Nomenclature of the lens aside (which I don't think clients are expected to be expert in), it sounds as though I needed to be explained to like a child (I'm 53 yo). My previous doctor--an OD--called the Rx "Computer." How was I supposed to know what I'm asking is not "computer"? I left a message (after the obligatory multiple choice phone prompts to choose the optical department), so an optician can explain to me. After today, I'm questioning if I want to go back. Since I was told to come back for exams on regular interval I would've been a steady stream of revenue, but I don't appreciate the runaround. [Update] I talked to an optician, who told me what I needed was some branded "workspace lens" (hadn't heard of that), and "you're welcome to come in and talk to someone about it." When I said what I needed was a prescription & I was previously told I didn't need to come in, she became increasingly short, and told me I already had the "general use" Rx, so I don't need another prescription. I thought that was for further distance; I really wanted glasses to use at my desk (intermediate + close distance). I only left a message because the first person told me to, but she kept saying "I was told you had a question; have I answered your question?" sounding like she couldn't wait to get off the phone, so I said "I guess so." She was like "okay" [click] & didn't even say "bye" or "have a nice day." I guess I'm only worth such pleasantries if I'm buying something. (Though I am their doctors' patient - I also would've been open to coming in/buying lenses if they'd been nicer.) I felt like they wanted to fit me into the workflow/procedures/products they have, instead of trying to figure out what I was asking/what I needed. I really wanted to update my glasses, but I guess not here. read more

Thirty years on a bike and I almost had to hang up the helmet--my prescription got so tough I couldn't wear contacts under sport shades. Riding blurry isn't an option. Roosevelt Vision got me back in the game. They spec'd custom sports glasses in my exact Rx and worked the lens/frame combo until it fit my tricky prescription. Not cheap, but the build quality on my Rudy Project lenses is legit, and even with the aggressive wrap the optics are as crisp as my everyday glasses--no weird distortion, just clean vision. I'm back to riding the way I want to ride. Appreciate the team for solving a problem I thought I'd aged out of. Thanks for getting me back on the bike. read more

Roosevelt Vision - Optometrists Near Me - Seattle, Washington

Roosevelt Vision was my family's place for optometrist needs growing up! Back then it was off Roosevelt in the U district in a small portable building kind of clinic. Some of the original doctors there now have their grown kids (very much adults) in the new location. I followed them to the new location as it was near my old job in the Northgate area and felt my overall eye care and maintenance was generally well tended after. The office manager was pretty cool and I still get a lot of compliments in one of my glasses frames! As much as we hope that the classic or taste in customer service stays the same, unfortunately at times when places get big, things can shift. When I was about to leave out of state and my health insurance ended, I made an appointment w Dr Henrie months in advance. As the appointment got closer, I got a call from front desk saying shes out on Columbus Day & they would need to move my appointment. When I asked when the next appointment would be available, they stated it'd be 4 months after my departure date. :/ Its unfortunate they couldn't prioritize for their error in scheduling their providers. Due to the longevity of my stay there & the nonchalant approach in this conversation, I decided to take my business elsewhere..! read more

I am a new patient with Roosevelt Vision. I was blown away by how nice everyone was when I walked in. From the lady at the front desk, the tech that administers tests and measurements, Dr. Kennedy and Julie who listened to what I wanted in a pair of glasses. I felt relaxed and not rushed through my eye exam. I will be back next year for my annual exam. read more

I had my first visit today with Roosevelt Vision and it was a great experience! Dr Samek was very kind and knowledgeable and took the time to explain things to me. He did a thorough exam and answered all of my questions. It didn't feel rushed at all (which I have experienced at other eye doctors). Julie was so helpful in helping me pick out new glasses. It's usually a stressful process for me because I am indecisive, but she was awesome and actually made it fun. They have a great selection of eyeglasses. read more

I highly recommend Roosevelt Vision which I was referred to by my highly regarded neuro-optometrist. Annual eye exams are thorough and products high quality. I have complex prescriptions and they've made 10+ pairs of lenses across my daily, readers and sunglasses. When I was on the hunt for a transparent frame, I found one I loved in their selection. Their attention to detail shows and they aren't satisfied until they get in right. When I drop in for adjustments etc. they're quick to help. Try their complimentary cleaning kits. Their lens cloths are *the best* read more

Roosevelt Vision - Subtle grey-lavender frames. Picture doesn't do them justice - Optometrists Near Me - Seattle, Washington

I'd put off getting new glasses because I was concerned about Covid protocols and also I always feel lost when choosing glasses. Roosevelt Vision eased my anxiety on both issues. Instead of customers milling around touching all of the frames, everyone is sat at a desk with an optician who talks to you about what you want, and brings different frames to you to try on. Each frame is sanitized before and after you try it on. Once you make your decision, they go over the financial part in detail and make sure you understand what you are paying for. I was told it would take 2 weeks for my glasses to arrive but they were ready to pick up in 5 days. At pick up another optician made sure they were fit to my face and once we were both satisfied, he told me to wear them for a week or two and come back if they needed further adjusting. I've never felt so looked after! read more

Roosevelt Vision - Me, happy with my new glasses! - Optometrists Near Me - Seattle, Washington

I've been a long time patient for routine eye care here. This past year I had several complications in my vision due to my age, including a vitreous detachment that made my vision very distorted. Dr. Henrie has been following up on that care as I had surgery to correct that issue. She is so thorough, a good explainer, and very kind. This practice is a good one and I highly recommend! read more

The business manager copied their reply to my Google review here, even though I already wrote an update on Google to address the inconsistencies in their reply. So I copied my update on Google below. I appreciate the 50% discount on the two lenses that were remade. The optician at that time offered it to me. It was a special request, and exactly why I included "(I'm not complaining about paying because I had a special request.)". However, I stand by everything in my review. They did get the prescription wrong - I still have the old prescription at hand to prove this: their order didn't match the prescription. And I should mention that I *did not* ask for the lens to be remade *complimentary*, because I didn't want them to be remade to the original prescription. The result would have been acceptable to me, if I didn't discover the mismatched coating right after I got home. I was handed the glasses in the waiting room and didn't get a chance to have a close look. So I don't know how they got the feeling that I "seemed satisfied", but that's OK. read more

Reception staff very friendly. The girl who checked my eyes prior to the doctor also very nice. Not sure what her job title is but she seemed to be competent. The doctor came in and was very thorough. Double checked stuff. Good doctor. The receptionist made out my appointment card for a follow up appointment and put a smiley face on it. I love smiley faces on things. read more

Love it here. Julie is a style guru. Today is a little more crowded than I've ever seen. And more crowded than I'm comfortable with in Covid time. While ppl are wearing masks, they take the down to look at their glasses, of course. So, ideally they'd restrict the number of customers. read more

I have been going to RV for years. In the past my doctor was always the wonderful and masterful Dr. Jamieson. He was exceptionally competent and was always kind and empathetic. However, he retired and I saw several other doctors, all of them positive and helpful. That is until I had the unfortunate experience of having an appointment with Dr. Kim, a harsh and rather indifferent individual. On our second meeting, she coldly confronted me with the words "we need to have discussion". She stated that I was to be basically banned from RV because I was wearing a GP lens after having glaucoma surgery nine years ago. I have mentioned this decision by Dr, Kim to several doctors outside of RV and they were appalled. The irony is that the reason I went to see Dr. Kim had nothing to do with the glaucoma surgery, yet she determined I was no longer welcomed in the clinic. After being a patient there for numerous years, this encounter was humiliating. Obviously I have not returned. read more

I've been going to Roosevelt Vision for many years and this was my first time at there new location. Well my experience was great! They've got a good Covid protocol and everything was really easy, parking is in a garage which is fine, unless your lucky enough to find street parking in front like I did. I don't always do well with change especially during a pandemic but this went really well!! I see Dr Chang ever since my other Eye Drs retired and I really like her! She's very confident and explains things really well and makes sure I'm heard. read more

I've been coming here since I moved to Seattle in 2019. These guys are professional, very informative, and will go out of their way to be helpful. Dr. Samek is very thorough in his exams and has always explained everything in detail. On the flip side, the fitting and frame crew are all very helpful and has great taste when helping pick out frames. I'll be a patient from here on out! read more

Upon making an appointment with Dr Samek for my annual checkup was told my present insurance with well known Humana was not in their network. How cheap they have become. Was stunned as I have been a client almost 40 years or so beginning in 1985 when my wife was hired by Clinic Founder Robert Jamieson. During her employment we hosted their summer picnic at our poolside home for four times and once a staff meeting to which our living accommodated. I was unable to book an appointment. Asked that the clerk share my story to Dr. Samek who was away that day. Dr. Samek never phoned me .... how cowardly!!! Sadly am charging this Clinic with being more Profit Friendly than Patients. read more

Excellent selection. Jeanne is very very good. She helped me pick out a great pair of prescription sunglasses and everyday glasses.

I have been going to Roosevelt Vision for a several years now and I have to say I am always impressed by the professionalism of the staff from the front desk staff to the optometrists. I appreciate the text reminders for appointments which is a very nice touch! With our current covid situation, they have been so diligent about ensuring that everyone wears a mask and practices social distancing. They encourage patients to only show up 5 minutes before their appointment to minimize the amount of people in the lobby. They set the lobby up so there is no seats close together and are constantly sanitizing the seats and common spaces which is very reassuring to me as a patient there. The technician (I forget her name) was so thorough with all the tests I had to do prior to the exam with the optometrist. Very efficient and very professional. I have been seeing Dr Jessica Kennedy the last 2 years who has been AMAZING! Very down to earth and explains things so well. She takes time to answer questions, especially since I have a family history of glaucoma. She is so well educated and I always feel confident in her care. Overall, excellent experience and I will continue to come back! read more

I (and now my family) have been going to Roosevelt Vision for more than 25 years and every single time they earn my business. This week was no exception. I had a rather complicated transaction related to my Flexible Spending Account and they approached it with a can-do attitude and cheer. These folks are terrific! Thank you! read more

Before Dr Jamison retired it was the only place I would seek out due to his lovely character, his empathy and his detailed work in creating lenses. He was old school caring and engaging. But he's gone and so am I. There was no one like Dr. J. I was very fortunate to have been his patient. read more

Customer beware: I was a long term customer...I had a recent eye exam and returned with my wife the next day to pick out frames with the new prescription. Only after asking if my insurance covered sunglasses, did they reveal they dropped my insurance (a 30 year employee with King County). I was shocked it wasn't disclosed in full before we made the eye exam. My wife who worked eye care in another state mentioned they always disclose when a customers insurance is dropped. It saves the customer time and money so they can find an in-network company that takes their insurance. Shady business Roosevelt Eyecare... read more

Totally unprofessional. Made several errors with my Rx order, including submitting purchases and orders to my insurance that I did not authorize. I caught them though! ... they became hostile and abusive. Poor staff, even worse service. Never again. What a dump. read more

I've been going to Roosevelt Vision for over ten years and have been happy with every doctor I've seen. My most recent exam was with Dr. Helen Kim and she was terrific! She was incredibly thorough in checking my vision and overall eye health. I especially appreciated the explanations that accompanied each step. It was one of the most comprehensive healthcare experiences I've had across all specialities. The rest of the staff is top notch too. Jeanne helped me select new glasses in an attentive and caring way. The whole process from check-in to check-out was efficient and smooth. The office is super clean and decorated nicely. I just felt GOOD about being there. You will not find a better place to take care of your eyes! read more

Been going there for years for glasses and they have a terrific selection in their optical department. More importantly they are super friendly and know how to work with kids. The wait hasn't been long and they have a direct tie to your vision plans in their computers so you can tell what your benefits are right away. This is a big deal if you have a vision plan. The quality of their glasses is great. It is expensive, but they do spend the time with you to fit the glasses and make them look great. Also given the wear and tear we've had on them, they are always willing to figure out how to repair something. They've honored the warranty for various eyewear that has broken, found screws that were missing and are always willing to adjust things. Really super service. Keep it up! read more

Love how clean and professional Roosevelt Vision is. They take every precaution to ensure your safety during this pandemic, while remaining open to help with any and every eye care need. Every staff member was friendly, respectful, and gave me more than what I needed. I'd HIGHLY recommend this place to anyone read more

My husband and I had a great experience with Greg helping us with frames. He gave us great advice and we couldn't be happier with our choices of frames. He helped us order the frames and customize to our needs. I was a little frustrated with the contact ordering process. They weren't transparent about the required follow up contact appointment before I could order. read more

Been going here since the early 1990s from a recommendation from a former co-worker. Well established business and convenient to have an onsite optical department and the ability to buy other things like eye wash, eye drops and such. The routine exams are always thorough with the latest in technology. So here's my long overdue Yelp post - high fives for Dr. Samek and all the staff at Roosevelt Vision Source. read more

In light of the response of the CEO, I'd like to update my previous review. Instead of apologising to rectify the situation, the response was to cover up their mistakes. 1. They did not try calling me or emailing me during the six months I left Seattle. My number only changed about the same time I wrote the review, and I guess they did that to try and get me to take it down. 2. I didn't want to be emotive in my previous review, but before the billing manager hung up on me, I heard them whisper 'f* off.' I know for a fact there weren't phone issues, it was deliberate. I reiterate again: go somewhere else where they treat you like a patient and not a customer. And try to cover their own tracks with misinformation. Read previous review for details: essentially the billing manager was extremely rude and commit credit card fraud which was later fixed. read more

I approached Roosevelt Vision today, desperate to address my Dad's urgent need to correct his vision while awaiting new glasses. He is 91 years old and had lost a critical lens for his glasses, so was seeing double. He has been through a lot the last few months. The simple answers were "nothing available" and this was the day before Thanksgiving. Thankfully, I encountered Jeannie, who after several different attempts, found me an end-around. It was the most creative solution possible, and as I went to get the necessary lens (as a result of her call to a former employer), she stayed with my dad and took care of getting his new glasses set up. Best customer service I have experienced in a very long time and couldn't be more appreciated. read more

Haven't had a better experience in 20 years of wearing glasses and contacts. Even before my eye exam, the text message appointment reminders were a nice touch. Staff is always very friendly, positive and easy to work with (especially Jenny!). They seem genuinely happy to be working there. I recently visited three times: a full eye exam, a contact lens fitting, and a contact fitting checkup/contact purchase. They took the time to listen to my whole story and choose the right contacts based on functionality--NOT trying to upsell me or rush through the appointment. I feel confident that I couldn't get better service anywhere else. I am in love with my new contacts! I will definitely be recommending Roosevelt Vision to my friends. read more

Friendly vibes from the staff and appreciated the strict COVID measures. All the modern equipment they have also made me confident in their health and prescription checks. All around I felt safe and had a great experience! read more

Take your money elsewhere. This company overcharges for everything! They bill separately for a "contact lens fitting" and charge again for glasses prescription. I maxed out my benefits, was billed another $71, and then had to buy my contacts out of pocket!!! It's a nice place, but unless you're willing to overpay by hundreds of dollars you should go somewhere else. They are also not clear about the excess and overreaching charges until it's too late. read more

I have been a patient at Roosevelt Vision for many years and highly recommend this clinic. The physical space is bright and welcoming, the selection of quality frames in the optical department is impressive and their dedication to cleanliness is outstanding (especially during COVID)! But what prompted me to leave a review is the friendliness and professionalism of the staff and doctors. I am consistently impressed at how I am treated each time I visit. On my recent visit, my technician, Rae, was thorough in cleaning all the machines before she had me use them (which I appreciated!) and was very friendly. Jeanne, in the optical department, is always "spot on" in helping to find the perfect frames and always a pleasure to work with. And Dr. Henrie is amazing.. with her knowledge and patience and the sincere care she has for her patients. Roosevelt Vision is most worthy of a five star rating! read more

This place is amazing. The doctors are great, the selection is great, the art is great, but what really made my experience was Klarissa, she was so warm & welcoming with a smile so beautiful you could see it through the mask. read more

Great office best doctor I've scene. lots of options for glasses and sunglasses.

I've never gotten my eyes checked and after a year noticing my visions changing I decided to get it checked. I spent a lot of time researching places to go and I'm so glad I found Roosevelt Vision. Making the appointment online was super easy and once I checked in, they started my exam right on time. They walked me through every test they were doing, explained the results to me and advised me to hold off on one of my prescriptions until my recheck in 12 months. I appreciate them talking through all my options and explaining what being new to wearing glasses was going to be like. They even helped me pick out my frames....which was the hardest decision I have ever made. The billing was super easy with my insurance, I used my HSA to pay the remainder on my glasses and walked out the door feeling relieved that I finally got my eyes checked after worrying for the past year. Everyone I worked with was personable and friendly, I highly recommend them. read more

5 star service and pleasantness of interaction with staff and doctors. 1 star for pricing of glasses. How is it that their glasses cost $500+ while going to Costco I see basically the same thing for $120~ or so? read more

Roosevelt Vision really does give the highest quality of care to all of their patients. After having several different Optometrists in the Seattle area over the years, I can confidently say Roosevelt Vision is the best out there. The entire staff was so friendly and welcoming and the doctors are beyond knowledgeable. They continue to address my concerns each time so I leave feeling heard and cared for. Also, the glasses selection is incredible and I left loving my new frames I got. I 100% recommend Roosevelt Vision to anyone looking for a new Optometrist - they will not let you down!! read more

The doctor I saw was good. BEWARE The glasses are a scam. Billed $1250+ to insurance, and $200+ to me for one of their cheapest pairs. I'm not sure why I didn't just go to costco or something after getting the rx. All that and the glasses don't even fit.. the actual lens touches my skin when they're on my face and are painful to wear with over-the-ear headphones (which I told them I wear all of the time). My friends who wear glasses regularly were incredulous when I started asking them if any of this was normal. I guess the staff was supposed to do a better job figuring out what my first pair of glasses should be. I went back to the store to have a refitting and the person there did some hand wavy thing with the glasses (honestly they might not have adjusted them at all, they seemed no different) and then told me my problem was that they were my first pair of glasses and that I needed to get used to them. I went back home and tried wearing them again for a couple weeks. They still suck, so I've stopped wearing them for good. I'm outside of the window to return them (surprise, surprise). I wasn't going to say anything, I mean I did hold onto the glasses for longer than their return window so that's my fault I guess. That said they did talk me out of returning them several times and told me to give it some more time, so maybe it really was part of their plan... they certainly got a lot of money from it. In any case they added a $1.50 surcharge (yes a tiny amount) onto the $10 copay that I just recently paid and it reminded me how angry this place makes me. So I came to write a review and try and warn you from going to this place. That makes $1254 (claim to insurance) + $214 + $11.50 (paid by me) for a UNWEARABLE pair of glasses. I can't go some place else to get some glasses b/c they cleaned out my vision insurance for the year. They did not disclose any of this up front! In fact they told me insurance had me covered. That's expensive. More than expensive, that's a strategy to commit fraud. read more

Wonderful service! I had been noticing some vision changes recently and called on a friend's recommendation for an eye exam. They were able to fit me in the schedule within two days! Dr. Samek was very personable and gave me a very thorough exam. Julie was great and helped me find frames covered by my insurance. Their new office is spacious and beautiful. I'd highly recommend Roosevelt Vision! read more

All I have to say about this clinic is check your bill. They bill you for services and then are reimbursed by the insurance company. It's called double dipping. They told me that the visit would be covered by insurance, my daughter had the appointment and I began receiving bills for the full amount of the visit. When I called to ask why the insurance hadn't been billed they said that they didn't have all the information. That's kind of funny seeing as they obtained pre-authorization from insurance provider before they would even schedule us. Finally I received the correct invoice and it turns out my portion was $10. The insurance paid the rest. Check your bill, they will charge you and then get reimbursed from your insurance provider. A fellow co-worker had the same experience. read more