We knew that we needed to have our roof replaced. We tried one other company and they were over priced. Our neighbor had Roofing Rochester and we called because of the sign in her yard. They were so pleasant and everything was wonderful! We decided to keep the sign out extra long and I gave out the business card to a coworker. I would recommend them to anyone. Work was done in one day, no problems with anything left on the ground and everything was clean. :) Very Happy. read more

Sharing my experience so other homeowners can make informed decisions. I signed a contract with this company in August 2025 for the roof replacement and solar installation, and paid a substantial 50% deposit. 8 months later they haven't done anything: no work has started, no materials delivered, no crew on site, and no building permit. The owner is MIA and has not responded to repeated phone calls or emails over several weeks. I sent a written request to terminate the contract and return the deposit. No response. I have filed a Consumer Frauds Complaint with the New York Attorney General's office. I am sharing this experience publicly so other homeowners considering this contractor have the information I wish I had before signing. read more

Potential customers beware: Roofing Rochester removed ice damming from our roof in February 2025, which caused a leak, interior damage, and mold requiring repairs to our kitchen/dining room. We also replaced a large portion of the roof. They quoted $9k for a Cold Roof System to prevent future ice damming, guaranteeing a commercial-grade membrane over the cricketed area, extending 3 feet up the connecting roof and at least 12 inches up all roof-to-wall transitions to create a watertight system capable of handling ponding or backup. Work was completed in June 2025. We raised concerns with the project manager Ed about one area but were assured it would be "water tight." We then invested an additional $70k with another contractor to renovate the interior. On February 5, 2026, ice damming and a leak occurred again in the exact same area. We contacted Roofing Rochester and spoke with Andray, who charged $1,200 for ice removal (discounted from $2,200). Without inspecting the roof, he blamed insufficient insulation rather than the Cold Roof System, despite our original contract stating the roof cavities were full of insulation. After requesting an in person inspection, we were told we'd be prioritized once weather allowed. Despite at least 10 clear days, no follow up or inspection occurred. Follow-up only happened when we repeatedly contacted Andray, who seemed unfamiliar with our case each time. On March 2, we were told scheduling was in progress. We requested a manager or owner inspect the work given our concerns. On March 10 when we called to follow up, we were told the owner was out of town. On March 13, the original project manager Ed reached out to inspect alone, which we declined given that he has supervised the previous work. Multiple calls requesting the owner went unreturned. However, after I filed a complaint with the BBB he responded to that with multiple inaccuracies about the events I detailed above, including that THEY told us an in person inspection was necessary but we declined it. Two other companies have since inspected the roof and quoted between $3-5k to fix the issue. We felt the owner's lack of attempt to contact us was indicative of their level of commitment to resolving the issue so we filed with small claims court. When the court date arrived, Roofing Rochester did not show and there was a default judgement in our favor. When I contacted them to arrange for payment I was informed that they would be appealing the decision through their attorney. Obviously it's their right to appeal, but just seems silly to go through that if you can't be bothered to show up for the scheduled court date! read more

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I tried doing a solar project with them and after months of nothing happening, we finally started getting something going with a site survey. Then the survey kept getting rescheduled over and over again so I decided to just pull the plug on the prioject. I waited over a week to find out what the steps were to get a refund of my deposit. They want to keep 25% of the total cost of the project, not even the deposit amount, citing permits and materials ordered (which I find suspicious, who orders materials for a site unseen). I was expecting the 10% fee, but the fact that they went and want to charge me 25% seems like they're just blatantly trying to rob me. It's now been a month since I requested receipts for the materials and permits that have supposedly been ordered. I email, no response. I call Jeremy Austin, it goes to voicemail. I text I get a response days later saying he "was out of office" same response I received two weeks in a row. Then I get told they're waiting on receipts from the accountant who, apparently was also out of office. I email the office itself and they respond like my project is still happening like they didn't even bother to read the body of the email. I was trying to avoid contacting the NY AG, but it's what's next on my list of things to do. I wouldn't trust this company with your $$$. Find someone else. read more

They are not BBB approved. They rent an office on Chili Ave. They hire immigrants that use their phones to translate. They don't get permits unless they get caught. Our inspector made them tear everything off and start all over because they didn't have a permit, used sub-standarded plywood that was not up to code, didn't replace any damaged plywood. Two production managers left and we had to call after 8 weeks of waiting to find out this company was restructuring! We signed contracts in good faith. Is this worth all the trouble, NO. They should pay us for all the inconvenience. read more

We had two jobs done at the same time. Replacing the roof on the house and adding a tarp to the barn. While I happy to say the house roof is not leaking now, they moved the gutter when they reattached it and it doesn't look to catch all the water coming off. But the part that disappoints me most is that they decided the flower garden next to the house and the outside entrance to the basement was where they decided to toss the old roof as they removed it. Needless to say we have no garden now and the metal covering to the basement entrance is all dented. Although their website says they have installed 5-year tarps elsewhere, the tarps they put on the barn (I think it was 6 small ones instead of 1 large one) only lasted 3 weeks last fall before they were flapping in the wind and covering only 25% of the barn. $2500 for something that only lasted 3 weeks ! When contacted, they either don't respond, or say there's nothing they can do. In any event, I won't be using or recommending Roofing Rochester! read more

Quality of job is excellent. Professionalism leaves much too be desired. Roofers left my yard a mess and left equipment and supplies on my neighbor's property. They also dropped hundreds of pounds of shingles on my flower bed destroying most of them. Communication was almost non existent unless I engaged. Told me it would be fine in 2.5 days yet it took until the following business day to get completed, leaving a dumpster in my driveway for the entire weekend. No one communicated that they needed an extra full day or that the dumpster would have to stay in the driveway for longer than planned. Called to complain and never heard back after I was told I would hear back. Like I said quality of the work is excellent. But the customer service and professionalism is amateurish. They left me very frustrated. read more

The representatives from this company overstepped their authority by contacting our insurance company stating that we signed a contract with them which was false and they attempted to defraud the company out of more money. Totally unprofessional. read more

Do Not Recommend! I would give zero stars if possible. A two week job took nearly two months, the workers kept being pulled to work on other jobs. The owner is very rude. Promises are not kept, and they damaged three storm doors doing the siding. The doors were not repaired or replaced. read more

We had a leak in our sunroom and out of 6 contractors I tried to contact, Roofing Rochester was the only one who returned my call and had a guy out to look at the job 24 hours later. They responded to every question I had, quickly and thoroughly. They were prompt, communicative, and just great to work with! I already have another job lined up for them. read more

Hired for a roofing and siding job in September of 01'. Was told the roof would be replaced in November and was done in April...and only as a result of constant follow up. Didn't install contracted skylights. Was told they "didn't come in" and it was too late to install them plus the spot I picked (and was again in the plan) was impossible. To this day, cannot get a refund for skylights. Even more egregiously, siding was promised in Jan of 22'. Was told in April that it was never ordered?!?!? Then promised by June and, with no communication, was not done. Was told three times that a check would be mailed for my refund and they keep lying about it being lost in the mail. Owner will not take my call. Taking legal action. STAY AWAY. read more

We received 7 quotes before deciding on who to go with for our roofing project due to the high costs right now and the fact that we had a full tear off. Roofing Rochester was the first quote, and nobody could come close in terms of hospitality, response time, and price. We had already been recommended to them, and we are glad we went with them. The end product was phenomenal, and the follow up after the job was completed was much appreciated. Would definitely recommend them. read more

They did our neighbors roof and ended up parking in our driveway without even asking. After telling them they can't park there several times, they finally moved the van but not before leaving garbage and nails all over our yard. Next day I had a flat tire. There's still garbage in my yard and hopefully my dog doesn't step on a nail. DO NOT RECOMEND. read more

Was not happy with the way the roof looked after it was done. I messaged them and the owner came and looked at it. Gave nothing but excuses but agreed to fix it. This happened on Saturday, 7/13 and promised it would be fixed on Monday, 7/15. Also promised the dumpster would be picked up on 7/15. Well low and behold the dumpster was not picked up and it was not fixed. The owner called me and said he would come Tuesday, 7/16 at 7am and do it himself. Well I left the house at 8:30am nothing done. I was going out of town and unable to check on it. I called my neighbor at 6pm on 7/16 and she confirmed the dumpster was gone but all the extra supplies were still in the yard. About a week later I received a text message that the roof was fixed and the supplies were gone. Came home today, 7/30 to find some of the supplies still in the yard!!! Took pictures and sent them to the owner. He called with more excuses and said he would pick them up today. That was at 12:50pm. Well here it is now 7:30pm and still have the supplies here. I cannot recommend Rochester Roofing. Poor job, poor cleanup, broken promises!! read more

My big red barn needed a new roof after a windstorm. With the height and pitch of the roof, every quote I got was impossible to consider. Until Paul and his team walked us through working with my insurance company to have the cost offset. His team worked at an amazing pace and had the whole job wrapped up before I even noticed they were there.The barn looks beautiful and I couldn't be happier. read more

We highly recommend this company. We had an incredible experience working closely with Paul and Mike. The crew arrived on time and worked diligently. We had one incident that was at no fault of the company. A pop up shower came in and although the crew worked quickly to cover up the roof, we still had rain come in the house and garage. Mike and Paul (the owner) arrived quickly and called an Environmental crew in to rectify the problem. Again, this was Mother Nature's fault, not the company's. We can not speak highly enough of the work crew leader Mario. He was very efficient, kind and worked extremely hard. His crew cleaned up beautifully and I was very impressed with how quickly they did so. Mario was amazing! We love our roof, the service and this company! They were wonderful to work with read more

beautiful job done by this company. ryan shumway your the best! my roof was done in 4 days house and garage!!

At Paul's invitation, I had a chance to tour their offices which had a convenient showroom to view materials samples to help us choose the right solution for our upcoming roof replacement. I really can't express how great it was to meet the entire team up front before we entered into such a large job. Our house has extremely unique architecture and it really gave me piece of mind to visit their offices to ensure this was the correct crew to entrust with our roof. There must have been over a dozen people at their office, all with smiles and super professional; we were very pleased with the interactions we had with their team leaders and office staff. I could go on with how well the roof install went (we love it!), but I really wanted to highlight the experience we had up front since it was a huge breath of fresh air compared to 2 other companies we tried to work with beforehand who just weren't willing to go these extra miles with us in the planning phases. read more

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Paul was super easy to deal with. He saved me a lot of money on my metal roof. I mean a lot! And he used the better quality materials than the others who quoted much higher. His crew is no nonsense and they enjoy what they do. The roof is awesome. I strongly recommend them. read more

Could not get these guys to follow through. First guy came out to my house and did an estimate for a repair, claimed they could probably get my insurance company to pay for the whole roof. Got an estimate from the insurance company for just the repair. Roofing rep was supposed to contact the insurance company to negotiate, never did. Had to call Roofing Rochester to find out their rep had been let go, they sent another guy out to do another estimate. After a week with no response from Roofing Rochester, I called and they said they were waiting on the insurance company. Called the insurance company who said the roofer had not contacted them. Back and forth with roofer and insurance company. Bottom line, Roofing Rochester kept promising to follow up with the insurance company and never did. The insurance company told me that other people were having this same issue with this roofer. After wasting a month fooling around with this, I gave up and switched to another company. read more

I needed someone to close off the top & vent of my chimney. Damage from windstorm from Wednesday. Paul & Austin came out and secured chimney from further damage even though the roof was intact. I look forward to working with them to fix this. read more