Great service. Great people. Dustin assessed my water damage and mold with ease and provided me…read morewith best solutions. I highly recommend!!

OCI was very professional. JD and Dana explained everything and provided excellent service. Since…read morethe weather warmed up we've had a stale smell in our home. Our duct system had never been cleaned. OCI cleaned it up and our whole house feels better!

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

If I could less than a star I would. Please do not use this company! we had a fire on 12/25/2021…read moreand did not get our house back until 3/31/2023! Their subcontractors were absolute the worst of the worst. We are still dealing with them because our hardwoods are so messed up. They will not take responsibility for the work even though they know they put us through hell for 17 months. I am sure this review will get deleted just like they have other reviews I have left.

We had water damage in our house and could not be happier with the response we have received from…read moreAPR. we had the best techs: Chris, Juan and Francisco taken care of us. They were pleasant, respectful, clean (while working and their appearance), funny and just all around great guys. Hands down I would recommend this company to anybody!

UPDATE: Just wanted to add a chronological update on where…read morethings are now since I posted my original review - a request by Ron. On Apr 20 - Ron asked me if I want him to send the invoice for the remaining $250 and I reiterated that he still had things to fix as he promised to earn that money (Also pointed that out in the invoice he sent and I paid Apr 14 on the same day). On Apr 21 - Ron replied "Such a sad mistake" On Apr 22 - I receive an invoice for $250 final payment (Ron later claims that was auto generated) Apr 23-Apr 29 - (7 full days of no communication from Ron) Apr 30 - Ron sent me a message that he ordered a new box for the cabinet to make it work - he mentions my original review. Then says "I suppose I'll send the box back. But I really didn't think you were like that man. I wish you guys the best". Followed by "You going to update that?" a few mins later. I did not see his message until the weekend and was going to respond during the week. May 4&5 - We start communicating via yelp chat, communicating with Ron still difficult. Will not include all the details, but in summary the good thing is he has acknowledged the alignment issue and that I do not need to pay the $250 until the alignment issue with the sink is addressed (Reason I am bumping the rating to 3 stars). I in return will be waiting for a written proposal from him on the work that needs to be done to address the alignment and a timeline from him. May 8 - Ron replied back to my review update with a claim that "This review was posted before the job was complete. As noted by the reviewer themselves, they were instructed to withhold the final $250 until the last minor alignment touch-up was finished. That was a professional courtesy--not a refusal to finish the job. It ensured the client had leverage and zero risk. We never asked for full payment before the work was completed.". This would have been true if he did not turn around and said otherwise on April 15. I am attaching a screenshot of a txt message from Ron where he claims that the work was already completed. Original Review posted Apr 20, 2025: Found out about them on yelp with all 5 star reviews - now all of those gone? Scope of work was Repair cabinet, floor, faucet, subfloor, remediation, and other items damaged due to water leak. They quoted a price of 4-5k for all the work. So on the good part.. work looks good on floor replacement of 17 boards (boards were extras from original install), repaired cabinet box looked good pre-install. They were able to start work immediately on the same day which a few other companies were not able to do. Now on the bad part.. really bad communication/scheduling - Alan did most of the work but comms went through Ron. There were multiple times where I expected them to show up but they never did and getting clarity on scheduling was really bad. I understand people get sick and other possible life events but at the very least let people know you won't be able to make in the original day/time provided. In addition the final price (5750) was provided via txt on the day they were supposed to finish up, Alan and another person was in the house trying to complete the work but did not mention anything while the new price came from Ron which I did not see until the next day. I undestand that projects overshoot cost but the way they did it without confirmation and timing was really bad. Now the worst part is they refuse to fix an alignment issue on the sink based on how they installed it. Even after Ron agreed that Alan will fix it (holding 250 back until he does) on the same day they completed install. They then said it was because of the new faucet (It is not). Now they are insisting that work was properly done and to pay the remaining 250. Neutral part - they ended up not having to replace the subfloor because things dried up pretty good supposedly after they ran the dehumidifier unit under the crawl space for a few days and then moved it up to the kitchen for a few more days but the floor boards were glued down which made a labor/cost a wash according to Ron. Things look weird on how they redid the sink support and plumbing but I guess it works (planning to get things inspected)? Originally told about a week to fix everything but work (excluding alignment issue) finished in a little over 2 weeks still not too bad hence neutral on my end. On hindsight, I should have insisted on a written contract which would have brought clarity on scope and timing of work or even a t&m contract instead.

Top Dog is honest, transparent, professional and gets the job done. I have unfortunately had to use…read morethem twice over the past year and they have done amazing work. In both instances, they were able to dry out the damage and prevent further damage. The team does a good job assessing the situation and placing the appropriate equipment to address wet areas. I highly recommend Top Dog Restoration if you have any water damage.

This company is horrible. They were hired to paint the exterior of our condos. They did the worst…read morejob I've ever seen. They painted over tape, nails, and paint flakes. They did absolutely no meaningful prep work. They also used the wrong color of paint and failed to properly sand rough spots on doors, etc. What's worse is the response from one of their project managers, Kevin Calles-Lopez, when I tried to figure out how to get items fixed. He was defensive, angry, rude, and threatening. I would never to do business with this company again.

Obviously this company went from hero to zero with me. I spent over three months trying to get CTI…read moreto honor the lifetime warranty for the "no rot" door they installed. Not only was it not what I bought, a no rot door, but it obviously rotted, which is what they were obligated to replace under the manufacturer warranty, which they did not. They did not repair or replace the defective product, which I now believe they knowingly installed a wood frame door while charging me the fiberglass price. They refused to do business with me, going as far as telling my HOA representative that they feared for their workers to come to my home. ARE YOU KIDDING ME?? I'm a retired widow! Both times the workers have been to my house for 2 different contracts I've treated them with nothing but respect, even giving them bottled waters. In short, I will absolutely never recommend nor use this company for any service ever again. This company and its owners have been sued by a funeral home in the past. Don't expect them to treat the living any better.

Hello Homeowners, be careful with arco, arco is a company that doesn't pay the subcontractors, they…read moreare scammers, don't trust this company, they don't do everything they promise to the homeowners, this is a company, the insurance should take them out the network.

My insurance company utilizes Arco for estimates. I elected to go with them for repairs after my…read moreinsurance company asked. There were issues immediately with low estimates and miscalculated material costs. Because of that my insurance company has had to issue multiple checks, costing me both time and money. In terms of the actual work, roof flashing was skipped entirely upon roof replacement, later identified as a flooding hazard. Also, the roofing shingles were supposed to be Dark Gray and they were installed Light to Medium Gray. I could probably have pushed the problem but decided against it. For ceiling damage, the worker subcontractors interpreted the work as painting only even though the estimates stated sheet rock replacement, so that had to be rescheduled. For another ceiling on the 2nd floor, after the work was finished, there were scuffs and small dents and the project manager accused me of fabricating the damage. Lastly, one window screen was not installed flush with the window and was later corrected. It has been a full year and works remain incomplete.

Recently, we had a pipe burst in a wall that ended up causing some serious damage to our hardwood…read morefloors. Once we figured out the problem, we called Paul and Ken at Restoration Now. Even though it was Saturday, they came out right away to fix the problem and mitigate further damage. That really impressed us! Paul and Ken have a lot of experience in water and fire damage and they couldn't be more professional and personable. They got us a detailed estimate to repair all of the damaged areas very quickly so that we could move forward. I wouldn't hesitate to recommend calling Restoration Now (919-528-2001) if you need help recovering from water or fire damage.

From the owner: We are a damage restoration company in Raleigh, NC specializing in water damage restoration, smoke…read moreand fire damage, storm recovery and more. Our highly trained and skilled local restoration experts have over thirty years experience offering full-service disaster restoration and restoring Raleigh properties. Working with all insurance companies, we handle the entire process from beginning to end. Don't hesitate to call Restoration Now in Raleigh, NC today. We are standing by day and night ready to help!