Salesman told us a price he would honor if we came back. Returned within 24 hrs, they laughed and wouldn't honor their word. Not trustworthy

I went to this place to look at a car and oh boy was it a disappointment. They get beat up cars that struggle just to move a couple of feet. I think when they were pricing these vehicles they added an extra zero or two by accident because those cars aren't worth the thousands of dollars they are trying to get for them. They say that they have an in house shop that "inspects all these vehicles " when one car had zip ties hold up the front end please save yourself and don't go there read more

If I could give a 1 star I would and not about the salesman but as someone who worked for the company I saw the desk managers fight and argue with multiple customers even chasing one down the street begging to fight him while they laughed about it inside they refused to pay wages agreed to at time of hire. All in all don't fund the owners lamb with your hard earned money go buy from better people read more

Avoid this place at all costs. They have very very shady business practices. Bought a car listed at 7000 paid 3500 down and my borrowed amount on the loan ended up at 11000. I drove the car off the lot and had to be called back in 3+ times over the next month because they couldn't figure out financing and couldn't find a bank even though I gave them all the paperwork and signed day of. I even offered to do more down after the fact to lower total borrowed and to be able to get financed easier and they refused. This was a nightmare to deal with and service was not great. read more

Rollit Motors - Cars salesman messaging me - Used Car Dealers Near Me - Mesa, Arizona

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Extremely shady and rude dealership. This place is what gives all used dealerships a bad name. Rollit Motors will not tell you the honest whole story of a vehicle. Rollit Motors feels it's ok to sell unsafe and dangerous vehicles. I hope this review will benefit someone to take a second hard look at the majority of the negative reviews Rollit Motors has received !!!! read more

Only giving two stars because Zee was friendly. We purchased a car from them, and realized soon after the detail job was very half-assed. There was sticky brown gunk under certain things and buttons stuck that won't push down without trying really hard (which now I'll have to have redone). They also wouldn't discount the price even though there were 5 chips in the windshield. I personally didn't think the tires looked in good condition. The shop insured me they would be fine to drive to and from California with. The same week 2 of them on the same day completely split open and of course the spare tire was flat (leaving me stranded with my kids in the car). Now here I am after having to buy ALL NEW TIRES: about $500 for the cheapest brand. Friendliness or not, that's not good business doing things half assed and not discounting for safety measures such as the windshield and tires. (Not to mention I payed full price cash out of pocket for this vehicle) Now also the drivers side automatic window is failing, as well as the hydraulics on the back hatch. All of those were only minor problems compared to the rest to follow... The vehicle then had a fuel leak that needed repaired. After that, a water pump leak which I found out after taking it to get its first oil change. (to which they said, there's not that much leaking, it should be fine) But wait, there's more! The catalytic converter went out, had to go back several times to get that fixed (about 100 miles round trip each time, and time off of work) At that point I told them I knew another check engine light was being thrown for a P0010 and they disregarded it saying it was probably a "historic code" (same thing they said about the catalytic converter the first time) and I ended up completely stranded on the side of the road with my kids AGAIN! The airbag light also came on, and they didn't physically check it but also told me "it's not an active code, probably just a historic one", which I'm now realizing I'll have to go have checked by a company not full of crooks, because clearly up to this point they don't give two craps about they have ZERO care for their customers or their safety. They just want to make a car "appear" sellable and take your money. So much for the 100 something safety point inspection. Stay away from here if you can, and tell everyone you know to avoid this place. I have no idea how they're still in business (you should see all the HIDDEN "not recommended reviews on Yelp, it's only a matter of time before mine becomes one of them too) All of this in a matter of less than 6 months read more

I had been waiting to review my purchase, giving me time to asses the 06 Chrysler 300 I purchased together with my son. Price was fine. Purchase process was ok, our sales guy was lazy and made several mistakes. James, the manager, had to step in and pick up the slack. I'm giving them 1 star b/c they pulled a fast one here. They failed to fix or inform me of a failed fuel pump on the vehicle. This is dangerous because it will cause the car to die suddenly while driving. The engine runs on two pumps, one has long been dead while the other one was doing the work of two, waiting its turn to fail. It did so last night in the middle of Gilbert Rd while my son was driving his sister home. F**k you Rollit for dirty and unethical biz practices. You endangered my kids in order to squeeze another $1000 out of a vehicle. I don't give a damn about the money. I much rather you be honest, ask me for more money to replace the pumps or tell me there is a critical issue that needs to be fixed on my own dime. I assume they knew about it b/c they told how they had done a full-inspection on the car along with performing some maintenance on it. The fuel gauge was also not working properly, another indicator that something was wrong. Rollit did not inform us on fuel gauge issue and it was not something we learned of till the tank hit about 1/4 tank, where the gauge would stick. Lastly, I was also given the number to their auto shop. I called them several times leaving messages each time, but never received a call back. I was calling to just see if they had done any fluid changes since the car was right at 60k miles when we bought it. Based on this type of unscrupulous behavior, I would say shop somewhere else. read more

bought a car the motor blew up 1 month later the dealership took no reasonability because they messed up on the oil change put the wrong oil filter it cost me 10k to fix and when they told the finance company they would help for the labor they lied nd said only if it was at their shop i would avoid this dealership because nothing come good dealing with them Jason and Jamie they like to hang up on you and cuss you out . read more

This was hands down the easiest car buying experience ever, thanks to Kyle. Went in told Kyle what we wanted to spend for our daughter's first car. Kyle was so nice, patient, and worked a very nice all cash deal for us. I would highly recommend coming here and speaking with Kyle if you're looking for a pre owned vehicle. Thank you so much, Kyle! read more

I came in to get a second auto loan and Jason the manager gave a lazy ass approval and told me absolutely nothing. So I showed his colleague another approval and asked why he was being lazy and left. The manager Jason came running out like a FOOL screaming at me talking shit to me!! I laughed my ass off. How unprofessional and embarrassing not only for the establishment but for this character. "Did you come in here to talk shit to my guys about me, get out of your car you piece of shit pussy" is what he said to me. I laughed and drove off. Jason you are funny but not scary dude. I came in for a vehicle, and you drove a sale out the door not only by being a lazy finance manager but a psychopath. read more

We bought a Chevy Colorado from Rollit as a work truck and within 3 months it's head gasket blew. Obviously they do not inspect and check the cars they get in or they do and know something is wrong but sell them anyways. I would never come here again. read more

I bought a 2013 dodge dart sxt 2.0 on may 21st. The car had engine sounds happening upon purchase that we were promised, in writing, would be taken care of. We brought the car in 2 times before 500 miles and another 2 times to your dealership afterwards to be fixed. Not only did we get the car back worse sounds and sluggish, but we were REFUSED work ordered EVERYTIME. Our car now has low oil pressure, and potential engine damage after I spent $700 to find this out. I need the owners contact information. read more

Service, will work with you and integrity... These are what matter when it boils down to choosing a car dealership. The manager worked his BUTT off to get me the best deal possible, which was fantastic considering I didn't have a cosigner and my Credit was in the RED!!! I left with the best deal and an awesome car that was a STEAL. The car drives great, they cleaned it up, gave me a ful tank of gas and I left with a car that was practically new. It's an open friendly environment full of people that know the struggles of buying a car and pressure you into nothing, but make you feel confident that you're getting a great deal because that's truly what you're getting. Thanks Rollit Motors, I will definitely be back read more

This place is textbook used car sales scammers. I had called in advance to say that I'm coming by to look at a Nissan Murano that I saw online. I drive up and before I get out of my car, I see a guy with jumper cables with the Murano. I wait to see what happens, and after he gets the car jump started...smoke is SHOOTING out the back. My brother and I get out, and they ask us if we have an appointment. I said yes, but it's obvious that this isn't a reliable car since we just saw it get a jump and there's STILL smoke coming out. The mechanic and sales rep both go, "oh no, that's not smoke it's just steam." Well first off, it was about 2 pm, sun was out and about 70 degrees, not that cold for it to be steam. Plus, it's extremely obvious because it smelled like burning oil and it was a thick grey fog coming out steadily still five minutes later. Unbelievable they think we're that stupid to believe it's steam. They guy kept assuring us that it if it weren't safe, it wouldn't be on his lot. He then goes on to say that we can test drive it if we want, but they were just about to take it to emissions so we'd have to wait until they take it. How are you going to say literally a minute before that you're assuring it's safe and reliable, but you don't even know if it's passed emissions?! (also this whole time, smoke is still billowing out of the car). My brother and I left and sat in the car to chat, and we see the car drive off to "go to emissions testing" and come back within roughly 7 minutes. It seems really suspicious that they could drive around the corner and take an emissions test in less than 10 minutes. It seems that they knew someone was coming to see the car, so they tried to go out back and do a quick fix to make the car look safe before we got there. I hardly leave reviews on Yelp, but this was almost comical how sketchy this place was. I also wanted to say that if you're looking at that red Nissan Murano on their lot, I would think twice. read more

I bought my Hyundai Genesis from them about 5 weeks ago. And as I was driving home on the freeway the drivers side widow started whistling extremely loud (window doesn't seal properly when it's rolled up) So I called Rollit motors, and they told me to bring it to this mechanic shop down the street from them to have it fixed. So I drove all the way back out there from Litchfield Park to have this fixed. I kid you not! 10 minutes after getting there, they told me something along the lines of we adjusted the window motor to roll up all the way and that your good to go. NOT THE CASE. The very next day it started doing it again (very frustrating) now every time I get to about 60 - 65 mph it starts doing it again. So now I am stuck with this piece of crap car that I have to roll the window down every time I get on the fwy. B.S. read more

Hands down the best dealership I've been to. I've noticed most of the negative reviews come from people who seem to only post negative reviews. I have a big family full of little ones and most big purchases quickly become frustrating. It was so easy here and every staff member was awesome. There was zero pressure and it was the first time I didn't feel ripped off after purchasing a car. If I wasn't so loyal to Toyota, this would be the only dealership I would go to in the future. read more

I went to the dealership with my boyfriend and his 8 year old daughter to look into buying a vehicle. I test drove a couple. Kyle Gaughen was very nice to begin with when he thought we were an easy sell. One of the vehicles he showed us seemed higher than others I had seen so we said we wanted said we wanted to think about it and Kyle's demeanor changed drastically at that point from good to bad quickly. He asked what we had to think about and we said the price. He made some remarks about things on my credit and then abruptly got up and started walking away so my boyfriend said "I appreciate your time." To which Kyle said, "Yeah I bet you do." This is what gives used car salesmen a bad name. I will never go back there. WHEN I do purchase a vehicle it will be from somewhere else and I will be sure to tell everyone I know not to buy from there as well. ** the response to this review placed on Google as well was awful and it is exactly what I would expect from a dealership like this. I hope everyone reading this now knows what they are dealing with. Everyone knows that people who get defensive when bad reviews are left only makes them look really bad (but I already knew they were bad). The owner said my boyfriend belittled the salesperson in front of his 8 year daughter?, absolutely not! Now not only did this salesperson comment on my credit so did the owner, is this the kind of dealership you want to buy a vehicle from? I had a repossession of a camper after I went through a terrible divorce and could not pay for it because my ex husband would not give it back to me, prior to that my credit was perfect. Having a dealership make snide comments about it is incredibly unprofessional. Don't go here, if all the reviews about selling lemons and not making it right and being shady and rude are not enough for you then please read how they treat people who don't come right in and purchase and not ask questions or think about a large purchase. read more

If I could leave zero stars, I would. I'm so glad I haven't done any business with this place. Manager is disrespectful and apparently doesn't give a shit about customers. I do have to say that the salesman I was talking with was very kind and seemed he wanted to work with me. When he went to ask the manager, who was eating lunch right at the front desk, a question I had. The manager looked right at me and blew me off with a wave of his hand as if I was wasting his time. F you man...hope the owner of this place teaches you some customer service. read more

I called in the evening and told them I wanted a car and they told me they would hold onto it for me. I drove an hour down there. then they tell me that someone Already put a deposit on the car. Even though they call me 40 minutes before I got there. When I was on the road. They didn't care about me the customer they only want money. If they will do this to me then they will screw you too! I can't give them a 0 or I would. They don't care!! read more

Quick and easy experience! After I bought my car my dude Zee texted me and told me he could get me a better Intrust rate for my car loan. Zee was extremely helpful in my car buying process. Thanks Rollit Motors! read more

Like many people I was a bit down during pandemic so I was looking for a sporty type car to tool around in,this place had a low mileage model I wanted but I should of known the minute I drove by it was the wrong place to go for the tacky looking signs is a dead giveaway.This place cleans up the cars so they look nice but probably doesn´t spend $10 on repairs.Part of the problem was my own for I didn´t go for a long enough test drive to really check this car out.I ended up putting over $900 in repairs within two months of buying car.I even tried to sell them the car back for a $1,800 loss but they said they were overstocked,ha ha.This is the kind of place that arranges easy financing for poor people that desperately need a car.Their cars are overpriced and they probably don´t check them over or do needed repairs before they sell them plus they have a rip off $500 fee for doing the paper work which takes them about 15 minutes to do !!! You would do far better going to a new car dealer to buy a used car for they only sell the cream puffs.I would rather purchase from a private party for you don´t get hit you with this laughable $500 fee and in Arizona they don´t charge the 8% sales tax on private sales.You can always arrange financing at your local bank or credit union.You can generally get lower prices through private parties.I have owned over 20 cars and I have yet to buy a lemon from a private sale.Plus they can tell the history of the car for they often owned car for several years. Check out all the other one and two star ratings.I can´t think of a single reason to buy at Rollit ,they should be called Push-it or Tow-it. read more

I purchased a car from Rollit and I had nothing but problems with the car. Do not buy any cars here. Save your Time and Money. I have to get the car I brought repaired and rollit motors mechanic doesn't know anything about cars. They are some Liars read more

I just test drive two of their cars and I almost flew out the windshield! Both of the cars transmission were horrible . Kept braking and accelerated out of nowhere ! Don't recommend this place at ALL!! They should be out of business, selling these shitboxes to valuable customers. read more

Rollit Motors inappropriately used my credit information and is not educated on using credit reports. They claimed there was a repo on my record which is 1000% untrue. I pulled up Experian at the same time and I am excellent across the board. That is what they used as they stated. I was treated so poorly and told that they can't work with me on the phone and drive up to see them. Why would I drive up 65 miles to talk to someone who can't even read a credit report? Footnote: No repo, excellent history across the board, and I am approved by three other banks right now for a vehicle. I called my main bank and they looked as well at Experian. There is NOTHING referencing a repo. I make a six-figure living, own a home, and work full-time plus two part-time professional roles. I work in financial services and have also worked for the credit bureaus in the past. Whoever read my report had no idea what they were doing. If you can't read a credit report, I have no idea what you are doing with my information. I advised Rollit I am filing fraud because this was scary for me from an information perspective. Very, very unprofessional. This inquiry needs to be removed from my credit report. If you can't read a credit report, get out of the business or get educated on how to read one. And, when you respond to the BBB please learn how to spell. read more

Buyer Beware...in my 45 years of car buying, I have bought 2 cars at independent dealers like Rollit. Ask for an additional $2000-$3000 off the price so you can fix things that they turn a blind eye to or blame the first mechanic that does your oil change. Many little things are wrong. I understand that "used car salesmen" have a bad reputation, but a legitimate car dealer will work with you...not Rollit. I've waited 5 months to give you my review! Todays estimate to fix the problem is $375.00 plus 2 days of car rental. The little things are adding up! read more

They are the best dealership I've been too this far they really do care about they're customers and want to show them the best experience. if your looking to buy a car in Arizona go here you won't regret it the whole staff is amazing!! Tyler specifically is a miracle worker if you go you can ask for him. read more

Don't look for service after the sale at this place! We bought a car a few weeks ago and were very happy with the car and the sale, that is where it ends! We pointed out a chip in the windshield and were told from Bob and another person (some guy behind the desk) that they would send their glass guy to our home as we live a ways away from the dealership and I'm disabled and shouldn't be driving very far on my own.We've made 4 phone calls to collect on our "we owe"and they're always going to "call us back". The one person who did actually speak to us said their glass guy rides a bike and can't ride to our house. He was going to figure it out and call back in 5 minutes, that was a week ago. Why was that an offer to send the glass guy to our home. Just to sell the car and get us out the door? We would have waited a few days and picked it up later had someone stated this at the time of sale. If you choose to buy from them make sure anything that needs repair is done before you pay for the car. read more

I bought a car from these guys last week, and the experience was a positive one. Oscar gave me the space I needed to make my decision. No high pressure sales tactics or upselling. Painless process! read more

Although I've known that ROLLIT had some issues with staff & customer service issues, during calendar years 2017 & 2018, I spotted a Nissan that I was interested in. I pulled-in, parked, and viewed the Nissan. The unit was in awesome condition & priced Right! I walked into the showroom, met the sales manager, Tyler. During the two hours that I spent there, buying my new Nissan, I experienced the best customer service & straight-talk, from a car dealership...in years! Apparently, they are still owned by the same guy, but have recruited & now employ better staff. I would recommend ROLLIT, to anyone looking to buy a previously-owned vehicle!!! read more

I went here because I heard good things and everyone seemed happy with the car they purchased, so I came here. That was a mistake! Bought a vehicle here and it broke down the very next day! Brought it back, said they fixed it and it kept breaking down on me. Brought it back four times! And kept telling me the same things that "nothing is wrong with it" "we can't find anything wrong with it" I told them everything that the vehicle was doing and all they kept saying was "we don't see of feel the problem your talking about" knowing good and damn well they knew what I was talking about. There was no way!!!! They drove the vehicle for as far/long they said they did without feeling or hearing the problem! Spoke to the manager and he said take it in with the engine light on so the mechanic can drive it with the engine light on so he can get an exact reading of what's going on. I've brought it in all those time with the damn engine light on and they said nothing is wrong. So I brought it straight to the mechanic with the engine light on and told him to get in the van to drive it so he can see exactly what I was talking about because at this point I'm feeling like they don't believe me or they do know what I'm talking about and they aren't caring about their customers purchase/safety and thinking that because I'm a women I don't know anything that I'm talking about! So I tell him to get in a drive it down the street and I'm going to go with him so I can show him what I'm talking about. He says "hold on let me grab the reader" comes back hooks the reader up to the van and says "it just keeps coming up as the same thing" then he cleared the engine light off the dashboard and says "it's gone now, nothing wrong with it" like are you serious right now!!!!! He said "what's wrong with your vehicle is nothing serious" "you can still drive it and it won't leave you stranded" "you should be good" I tell him I can't even drive on main roads without having problems! He says "hmmm, well we can replace what the reader is showing but your going to have to pay for it" I'm like look it up and call me to tell me how much it's going to be. He wrights down my info....and of course he never gets back to me! So I take it to a trusty mechanic and hello!!! He finds the problem right away and he even says he heard and felt what I was talking about and said they these people who I purchased the van from was playing me for my money! And I believe it! I paid 5,000 for the vehicle and the mechanic says it's going to cost 1,400 to fix what's wrong with my van. I've been trying to tell the employees/manage at RollIt Motors everything and yet I was taking advantage of! So I tried reaching out to lemon law tree and now I'm trying to get a hold of the owner of this place! That ain't right! This was their response to my review about their service! Then they try to delete their comment. Good thing a took a screen shot! Don't buy from here!!!! read more

Rollit Motors - Used Car Dealers Near Me - Mesa, Arizona

I can not say enough about our experience here. We had been looking for a good, reliable vehicle for quite sometime after our brand new car had been totaled. It was very frustrating, Rollit was our last stop, we were referred by our friend. We came late and I wasn't expecting much. I was wrong Johnny came right up and jumped right in to get us what we needed and more then what we expected! I cannot be more happy with his performance, honest and integrity. Johnny did an amazing job and truly made this experience so much better for us. I could not thank him enough. Will definitely be recommending him to others! read more

I shopped Rollit a few days ago with my son to buy a pick up truck. We were greeted by a young guy who turned out to be the boss' son and only working a few days. Actually it was refreshing not to hear all of the bs that these salesman usually tell you because of his inexperience and he was a nice kid. After looking, driving, and discussing price, we settled on a 2011 chevy for $13,900. We sit down to finalize the deal and the slick sales guy who got involved says, "Ok, the truck is $21,900." My son and I look at each other in disbelief and say, "You told us $13,900!" Oh no we can't sell that truck for that price but we have others around your price range. The kid even said he remembered the pice of $13,900 being discussed. Anyway, this was a typical Bait and Switch routine. We obviously didn't buy from them. read more

STOLE MY MONEY- if i could give them zero stars i would. the only reason they get 1 star is so that i am able to write this review for other to see, before they get ripped off. We bought a truck last month. We had an agreement for payments to be taken out every other friday for a month to pay our down payment. They CONTINUE TO TAKE OUR MONEY. When confronted with the proof that we are paid in full, and that they need to stop taking money from us, they hang up on me. They are not refunding our money, and HAVE STOLEN IT. Now i will have to dispute thru the bank and potentially open a fraud case. There is no excuse for the inability to take my phone calls or to attempt to solve the problem. DO NOT USE THIS COMPANY IF YOU WANT TO KEEP YOUR MONEY. read more

I would definitely recommend Rollit Motors. I had the pleasure of working with both Brody and Mark. The entire process was pretty much seamless. I was in and out of there in half the time that I was expecting which was great! Mark helped me look for the car that best suited my needs and my credit. Both Brody and Mark were engaged with me every step of the way and made me feel confident in the choice I was making with my Altima. They have plenty of inventory and very reasonable pricing. I will be recommending a Rollit Motors to my friends and family that are interested in buying a new vehicle. Thanks team! read more

I purchased a Chrysler 200 there a few years ago. Somehow the windshield had a huge crack in middle the day I went to finalize the deal. The staff told me not to worry and they will order a new windshield and they will call me in a few days to get it fixed. A few days went by and no call. So I called them about it and they said, "Oh, sorry, we ordered the wrong windshield so we need to order another one. We will let you know when it comes in." I never heard back from them again... I sent emails, no response, I called numerous times and left messages, no returned calls. My windshield never got fixed. These guys are straight dirty. Since then I have talked to other dealers and wholesalers and some of them don't have anything nice to say about them either. Their reputation is tainted by customers and peers. I know they may have some good deals but Stay Away!! read more

Alex was the man. No pressure salesman that wanted the best for me. Ended up purchasing a Vette for an amazing price. Staff was nice. They had a pretty large inventory. I would recommend Rollit to anyone who is looking for a used car. read more

They agreed to sell the car I bought to me for 12k, once I traded in my truck for 3k. So I traded in my truck, they told me the car is going to be 12k plus interest. If I didn't pay the car off and waiting the 4 years to pay the loan off I'd be paying 16 grand because of interest. I was planning on paying it off early to avoid the extra interest money. This is how everything happened. They showed me the price of 12k and had me sign the loan. Then they came back with a piece of paper that had 16k on it... they explained that was how much it would cost with interest. So I signed the paper, thinking I could trust them because they explained to me that was with the interest if I didn't pay it off. This was my first time buying a car, my sales person was named Will. Any ways, so once the loan goes through I pay my first payment and see that the loan is 16k. I asked the loan company and they told me that was how much I bought the car for. I would never go back to this place. They lie, they are not trust worthy. They took advantage of me and will most likely do it again to any one trying to buy a car I'm sure. My advice is avoid this place like the plague. Never coming back here. Also, there was a good sized hole in the radiator that I didn't see until 2 weeks of having the car. It looked like they patched it up or clogged it up with something just to sell the car. There advice was..... well we sell it as is. read more

When in to look at a car and ended up buying it. Next day the car had an issue, I called me sales person (Oscar) and he said they would take care of it. They even sent a tow truck to come get the car so I didn't have to get one! They diagnosed the car and fixed all the issues for me! Got the car back not that long ago and it's running good! Update check engine light came on and they told me to bring it ina nd the shop will look at it! read more

Bought a van through Bob and had a Wonderful experience!!! This is one of the best car dealerships we have been to!! Bob was so helpful, and friendly and made sure we were satisfied!!! If your looking for a new vehicle I definitely recommend Rollit Motors, and ask for Bob!!! read more

Israel was super patient on the phone and even waited for me to stop by. Oscar was great at showing us what we wanted and giving us time to decide. Randy was great at negotiating a deal and we walked out happy with our choice and we love our new vehicle. We just hope we don't have to take advantage of the included warranty. read more