I wouldn't recommend this pawn shop based on my experience. I had kept a pawn here for over five…read moreyears, paying nearly $300 every 90 days on a $1,000 ticket. Recently, I asked for just one extra day to make the payment and was told no--the item was forfeited. I'm devastated because the pieces had deep sentimental value, and I had already paid thousands over the years. I expected some flexibility or goodwill given my long history as a customer, but the response felt rigid and unsympathetic. Policies are policies, but a single-day grace period for a longtime, on-time customer didn't seem unreasonable. If you decide to use this shop, get their grace-period policy in writing and don't expect exceptions--even for loyal customers.

I enjoy browsing the local pawn shops to see if there are any deals or interesting finds. I have…read morebeen to almost every shop in the Valley of the Sun and this one is hands down the W O R S T. The older dude is the most rude and unfriendly person I have ever experienced in my life. He will barely life his eyes up from the computer to help you out. When you inquire about price- or try to even make an offer- they will tell you that they don't care if you buy it or not. Real great customer service tactic. My first experience here was pretty bad, but the other two have been equally bad- if not worse. I will definitely never set foot in this shop again or recommend them to anyone in the area. They are borderline abusive. Such a shame, but avoid, avoid, avoid!!

First time ever needing a loan. Tomas made it easy and clear on the conditions. Got me approved…read moresuper fast. He was funny and professional.

Terribly ran company. Paid my monthly payments always ahead of time and still was required to pay…read morethe rest of the interest for that month. Then the payoff part is such a joke. They will never tell you over the phone how much the payoff will be, you have to be sent an email and fill out a stupid survey. Then someone calls you a week later. It's almost as if they don't want you to pay it off and all they do is play games. Their website and payoff email survey asks if you want to receive title same day or have it mailed, I selected same day pick up come to find out that the website is posted wrong and they don't do same day release. What a joke right, supposedly it was MY mistake to have "misread" it. Clearly the website says "as soon as the same day". Don't waste your time. Find another place. Save yourself the hassle.

This is by far the worst experience I've ever had in my existence!…read more We fell on hard times and took out a loan. Paid each month and when we were ready had the funds to pay this off. Getting a payoff was a nightmare. None of the girls working there could provide me a payoff, advised I call the department and leave a voicemail and within 2 hours should have a payoff, we've been fighting to get the payoff for almost a month, when we addressed the issue, we were left with empty promises that our calls would be returned or someone would reach out to us, We've wasted more money and time waiting for someone to call us back, we made every effort to comply and do what we needed to to get this payoff per their instructions but in the end everyone went blank on what our payoff was. I wish we never dealt with this shady company. I'd rather go somewhere else that's less sketchy. You would think they would be happy you want a payoff, but no they will drag it out until there's fees over fees Please avoid this place at all cost, there are other places! Ps. The accounting department they speak of consist of only one person! What a joke! Same yourself, if you're desperate go anywhere but here!

i was able to go in and get a loan. elizabeth was wonderful and had such great customer service.read more

Me and my husband went to apply for a title loan we were first greeted by a lady that was really…read morenice and polite and gave us our paperwork Miguel the manager pulled us back to start the process he was really nice and polite as well and answered all of our questions and made it very easy and comfortable he got it done quick and easy and I would definitely refer him to anybody looking for a loan place with friendly people and an easy process. Our overall experience was beyond what we expected and Miguel was a really awesome guy and talked to me and my husband the whole time so it wasn't an awkward loan I should say lol.

Dishonest and they don't keep accurate records of payments or interest applied. Online account is…read morevague on the information you see. You can't even access payment history in your online account.

tried to sell a perfectly fine working keyboard with batteries in it and a stand for $60 they…read moreoffered me $20 cause it was missing the power cord and music sheet holder don't come here if you are trying to sell something they will lowball you for the smallest missing things

Came in for some help regarding a title loan. Yairee was super helpful and nice, made the process…read moresimple and quick. Very welcoming employees

I just returned to az from Virginia, I went home because my mother had past away. I barely made…read moreit back with the little funds I had left from traveling. Someone had told me about phoenix title loans, I had to have quick cash and fast to get me through the rest of the month, When I got there Janine met me at the door. Well to make a long story short, Janine had me in there and out within twenty minutes and a thousand dollars to boot. Janine was very well mannerd and knew her job well. I wouldn't hesitate to recommend Janine and the company she works for to a lot of customers. Thanks again Janine, you are a great asset to this company.

This place is a MF scam!! You can make payments but then they screw you if you take any money out!…read moreI can't wait to be done with these a-holes! Do yourself a favor and don't go through them!! All they do want is your interest and could care less about you.

Corinna was really helpful yesterday, she explained to me the difference between a personal and…read moretitle loan, would definitely recommend

Fantastic job!! Applied around 10 am talked to a lady by phone a total of 3 times for in all I'd…read moresay not even 30 mins for all 3 calls, and by 4pm THAT SAME DAY we had our FUNDS INSTANTLY DEPOSITED AT NO COST INTO OUR ACCOUN!! They extended their hand to us in a time that no one else would!! If you don't like being asked a 1000 questions and can prove your income and registration to your vehicle with NO PROBLEM. Then I highly recommend CASH TIME LOANS!! YOU WONT REGRET IT!! QUICK EASY PAINLES!!

Deseriee is so informative and helpful with my needs for a loan. She does her job with professional…read morehelp and a smile of kindness!