Matt and his team are awesome and I'm planning to be a lifetime client. Sometimes the best way to know about a business is when things don't go perfectly. I learned that Rolling Wrench is there when you need them and they earned my trust, appreciation and respect.
My Vespa had been sitting all winter and I contacted RW when it was having trouble starting. They came out and troubleshot it in less than a minute so I decided to also do a quick tune up. They got my scooter up and rolling and took it for a few turns around the parking structure to make sure. Everything was running great and I buzzed it on a quick errand and then parked it.
The next day I took it for a series of trips and after about 20-30 minutes it just stopped on me. After a few tries I got it started again and then a few minutes it did the same thing, then again, and again. Eventually it wouldn't start.
This is where my story explains why I will ONLY use Rolling Wrench in the future. I contacted Matt and explained what was happening and where I was stranded. Within a half an hour he had one of his team at my site trying to get me on the road again. The gentlemen who came out was friendly, helpful, and worked his tail off trying to get it back up and running for awhile with periodic check ins with Matt on his phone. When it looked like the issue might be bigger than a roadside fix we figured out a way to get it to back to their location and he kindly dropped me off.
Matt and his team then dug into my scooter and kept trying every different item that it might be. They kept me posted all along the way. It turned out to be a very very unusual issue that only occurred when the engine heats up enough. We ordered anew part, got it fixed, they tested it a ton to make sure, and I got it dropped off at my doorstep. They did an incredibly fair price for everything stating that they always stand behind their work, which was FAR more than any experience I have had with the big boys around town. The reality is the time they spent digging into this issue to find what was wrong was above and beyond what they needed to do based upon just a service call.
I had only done a basic service with Rolling Wrench, and then when things got MUCH more complicated and not the ideal scenario their whole team was heroes. They came and rescued me and my Scooter on the side of the road, they went above and beyond to diagnose a very uncommon problem, and treated me more than fairly in pricing. I am sure they spent way more time on this repair than anyone expected, but they stood behind their work in every way.
It is so rare that a business is this exceptional. I'll be happy to continue working with Matt and his team and I can't recommend Rolling Wrench enough. This is an honest, skilled, hardworking team. They stand behind their work, and my experience is an example of just how seriously they are committed to those customer guarantees.
Thank you Matt and everyone at Rolling Wrench! read more